QUALITY CONTROL ANALYSIS FOR TOP TALENT EMPLOYEE HUMAN ASSET VALUE (HAV) QUADRANT 1-4 IN UNITED TRACTORS
By
HANIF PRIYANTO 21952039
MASTER’S DEGREE in
MASTER OF MECHANICAL ENGINEERING ENGINEERING AND INFORMATION TECHNOLOGY
SWISS GERMAN UNIVERSITY The Prominence Tower
Jalan Jalur Sutera Barat No. 15, Alam Sutera Tangerang, Banten 15143 - Indonesia
February 2021
Revision after thesis defense on 2 February 2021
Hanif Priyanto STATEMENT BY THE AUTHOR
I hereby declare that this submission is my own work and to the best of my knowledge, it contains no material previously published or written by another person, nor material which to a substantial extent has been accepted for the award of any other degree or diploma at any educational institution, except where due acknowledgement is made in the thesis.
Hanif Priyanto
_________________________________________
Student
20/12/2020 Date
Approved by:
Dr. Ir. Gembong Baskoro, M.Sc.
_____________________________________________
Thesis Advisor
05/01/2021 Date
Dr. Edi Sofyan, B.Eng, M.Eng
_____________________________________________
Thesis Co-Advisor
05/12/2020 Date
Dr. Maulahikmah Galinium, S.Kom., M.Sc
_____________________________________________
Dean
05/12/2020 Date
Hanif Priyanto ABSTRACT
EFFECTIVE PERFORMANCE MANAGEMENT DESIGN ON REMOTE WORKFORCE ENVIRONMENT USING INTEGRATED SEVEN TOOLS OF QUALITY CONTROL ANALYSIS FOR TOP TALENT EMPLOYEE HUMAN
ASSET VALUE (HAV) QUADRANT 1-4 IN UNITED TRACTORS
By Hanif Priyanto
Dr. Ir. Gembong Baskoro, M.Sc., Advisor Dr. Edi Sofyan, B.Eng, M.Eng., Co-Advisor
SWISS GERMAN UNIVERSITY
The broad range of COVID-19 pandemic has impact all level of industries all around the world, included business & system of management in United Tractors. This certainly has an impact on the way of performance management system of existing processes, from work from office became work remotely.
The goal of this research is to find an effective performance management design according to the conditions of the remote work environment by using the seven tools of quality control and Pearson test analysis. By researching the relationship of each variable or performance factor that indicates the strong relationship to the performance achievement by adding the different data sets. The result of the strong correlation would be the initial solution for the next phase focus group discussion.
This research indicate that the existing performance management system are no longer suitable with the new normal condition since the remote workforce are dominating the circumstances and also reflect that current management system needs to be improve into system that could be accessed, controlled, and measured by management. Thus the
Hanif Priyanto new design improve employee performance coverage from 84% to 95%, engagement rate increase from 56,3% to 77,2%, and turn over decrease from 83% to 58%.
Keywords: Performance Management, Seven Quality Control Tools, Pearson Test Analysis
Hanif Priyanto
© Copyright 2021 by Hanif Priyanto All rights reserved
Hanif Priyanto DEDICATION
I dedicate this works for my beloved country Indonesia, and for every organization especially United Tractors
Hanif Priyanto ACKNOWLEDGEMENTS
Alhamdulillahirobbil'alamiin, All praises upon Allah SWT.
First of all I want to say thank you to my beloved family, My Mom the greatest mom ever. Khairun Nissa, a wife, friend, oasis in the middle of the desert who always provides coolness and inspiration when deadlocked came up. Misykah Zhafira Khirshan, the older and independent sister that always carry on the cheerful day. Dafial Azfari Khirshan, energizing the day in the middle of a busy day and paper coursework.
Thank you for always being there.
I would like to express my gratitude to Mr. Gembong who has guided and supervise wisely. And also to Mr. Edi Sofyan as co-advisor who can always patiently provide guidance so that this thesis can be completed properly and on time.
I would like to express my deep gratitude to all relatives and friends who have contributed in every suggestions, criticism and constructive feedback. Also for AHEMCE executives who have given extraordinary views on this thesis. RPIRM Department colleagues who always provide physical and mental support so that this thesis can be completed properly
I hope this thesis can contribute to my country, and especially for the AHEMCE so that the companies under its group can continue to grow, extraordinary, and always be the proud of Indonesia. Aamiin.
Hanif Priyanto TABLE OF CONTENTS
Page
STATEMENT BY THE AUTHOR ... 2
ABSTRACT... 3
DEDICATION ... 5
ACKNOWLEDGEMEN TS ... 6
TABLE OF CONTENTS ... 8
LIST OF FIGURES ... 9
LIST OF TABLES ... 11
CHAPTER 1 - INTRODUCTION ... 12
1.1 Background ... 12
1.2 Research Problems ... 15
1.3 Research Objectives ... 15
1.4 Significance of Study ... 15
1.5 Research Questions ... 15
1.6 Hypothesis... 15
CHAPTER 2 - LITERATURE REVIEW ... 16
2.1 Theoretical Perspectives ... 16
2.2 Previous Studies ... 31
CHAPTER 3 – RESEARCH METHODS ... 33
3.1 Workflow ... 33
3.2 Analytical Method... 34
CHAPTER 4 – RESULTS AND DISCUSSIONS... 35
4.1 Initial Evaluation... 35
4.2 Quantitative Dataset Analysis ... 40
4.3 Qualitative Dataset Analysis ... 50
4.4 Analysis and Judgment ... 63
CHAPTER 5 – CONCLUSION AND RECCOMENDATIONS ... 67
5.1 Conclusion ... 67
5.2 Recommendations ... 68
GLOSSARY ... 70
REFERENCES ... 71
CURRICULUM VITAE ... 72
Hanif Priyanto LIST OF FIGURES
Figures Page
1. Pie chart demography check in all employees WFH & WFO ... 12
2. The seven quality control tools ... 22
3. Example of histogram for variables ... 23
4. Example of Pareto charts ... 24
5. Example of Fishbone chart diagram ... 25
6. Example of relationship diagram between two variables ... 26
7. Example of flow chart diagram... 27
8. Example of control chart for UCL & LCL ... 28
9. Research Methods ... 33
10. Correlation flow process analysis ... 36
11. Cleansing process workflow ... 38
12. Rational dataset ... 41
13. Subject Material Expert (SME) focus group discussion framework ... 52
14. Subject Material Expert (SME) focus group discussion activity ... 52
15. Subject Material Expert focus group discussion activity on Trello ... 53
16. Performance Management Process 2016-2019... 55
17. Fishbone chart diagram root cause analysis... 57
18. Paper-based recapitulation process ... 59
19. Root cause – solution analysis using CVDD methods... 61
20. Integrated performance management design ... 61
LIST OF FIGURES
Hanif Priyanto
Figures Page
21. UTONE performance management system improvement interface ... 63
22. Performance Appraisal Achievement 2016-2020 ... 64
23. Employee Engagement Survey 2019 ... 64
24. Employee Engagement Survey 2020 performance management drivers ... 65
25. Employee turnover 2019-2020 ... 66
26. Employee Engagement Survey 2020 recognition drivers ... 66
Hanif Priyanto LIST OF TABLES
Table Page
1. United Tractors employee demography & talent ... 14
2. Timeframe of research ... 35
3. Performance management process dataset (1) ... 39
4. Performance management process dataset (2) ... 39
5. Performance management process dataset (3) ... 39
6. Performance Composition 2016-2019 ... 40
7. Pearson coefficient point all variables ... 42
8. Pearson coefficient points highlight all variables ... 43
9. Correlation matrix by unit... 44
10. Correlation matrix by days... 44
11. Correlation matrix by percentage... 45
12. Correlation matrix by rupiah ... 46
13. Correlation matrix Target – Outlook ... 47
14. Judgment variable as the lowest correlation ... 48
15. Correlation Matrix by the Highest Correlation ... 50
16. Performance recapitulation lead-time process and its accuracy ... 58
17. Government regulation related to COVID-19 ... 59