PT. IFORTE GLOBAL INTERNET COMPANY PROFILE & DEDICATED INTERNET SERVICES PROPOSAL

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PT. IFORTE GLOBAL INTERNET

COMPANY PROFILE & DEDICATED INTERNET SERVICES PROPOSAL

For:

PT. DATA UTAMA DINAMIKA

DATE : 24 Oktober 2018

REFERENCE : 21/IGI/QUO/MSC/X/2018

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PT. iFORTE GLOBAL INTERNET Menara BCA 41^st Floor Jalan MH. Thamrin No. 1 Jakarta 10310

Phone: (021) 2358 6320 Fax: (021) 2358 6321

Semarang, October 24^th, 2018 To :

PT. DATA UTAMA DINAMIKA SEMARANG

Attn.

Subject: Metro-e Proposal using Fiber Optic Dear Sir,

Referring to the requirement of your company to provide Intercity & Backbone connection, herewith we would like to submit our proposal as follows:

Price Quotation:

1. Local Loop VPN Metro-E

Media Fiber Optic Bandwith/ Capacity Fee (Rp)

Services CIR Monthly Installation

Metro-e Cyber1 Jakarta – Data Utama

Semarang

1 : 1 100 Mbps Rp. 10.000.000 Rp. 5.000.000

Note:

 Price above exclude VAT 10%

 Price above exclude Building Management Permission

 Price above include Service & Maintenance

 Delivery time : 30 work days

 Subject to survey location

 SLA 99,5 %

SCOPE OF WORKS:

 iForte will provide the FO equipments (belongs to iForte) for the FO Internet Access Connection installed at the customer premise.

 iForte will do the installation of FO equipments at the customer premise.

 iForte will provide the bandwidth as ordered by customer.

 iForte will give the technical support assistance and maintenance for the Internet Access.

 iForte will give Ip Public /29

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Phone: (021) 2358 6320 Fax: (021) 2358 6321

MINIMUM CONTRACT PERIOD : 1 (One) Year PAYMENT INSTRUCTION:

1. Monthly subscription fee : Monthly payment in advance 2. Installation fee : Rp. 5.000.000

- SERVICE LEVEL AGREEMENT :

Uptime is 99,5 % (count per hour) (for dedicated internet only) - Mean Time To Repair ( MTTR ) :

Anytime a problem occurs, IFORTE will do at its best to resolve at a certain time. Whenever the repairing time is more than IFORTE’s standard (see table 1), IFORTE will apply a restitution based on the agreed SLG (Service Level Guarantee).

TABLE 1

LOCATION Repairing Time ( Minutes ) Jabotabek

Semarang

240 240 - Monthly Report :

IFORTE will send a monthly report to the customer explaining in detail the service reliability, service down time if any, and also the problem cause.

- 24 Hour Customer Service :

IFORTE provides 24 hour Customer Service Department

Escalation Procedure

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Phone: (021) 2358 6320 Fax: (021) 2358 6321

PT. IFORTE GLOBAL INTERNET COMPANY PROFILE & DEDICATED INTERNET SERVICES PROPOSAL