INDUSTRIAL TRAINING REPORT
“PASTRY AND GARDE MANGER AT FOUR POINTS BY SHERATON SURABAYA”
ARRANGED BY MONICA TIONO
1874130010020
CULINARY ARTS STUDY PROGRAM
OTTIMMO INTERNATIONAL MASTERGOURMET ACADEMY SURABAYA
2021
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APPROVAL 2 INTERNSHIP REPORT
GARDE MANGER AT FOUR POINTS BY SHERATON PAKUWON INDAH Arranged By:
Monica Tiono 1874130010020
Done the internship from January 14th, 2021, until June 27th, 2021, at Four Points by Sheraton Surabaya
Approved by:
Supervisor Examiner I Examiner II
Nurul Azizah Choiriyah,S.TP,M.Sc
NIP 19900215200207 NIP NIP
Knowing, Director of OTTIMMO International
MasterGourmet Academy,
Head of Study Program Culinary Art, OTTIMMO International MasterGourmet
Academy,
Zaldy Iskandar, B.SC Mrs. Hilda Tjahjani Iskandar, S.E., M.M
NIP. 197310251201001 NIP. 197812011702028
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ACKNOWLEDGEMENT
Many thanks to God for the completion of this report. This report is prepared based on industrial training results conducted by the Author for 6 months in Four Points by Sheraton Surabaya. This report is prepared as one of the requirements to complete the Diploma III of Culinary Arts. In the process of completion of this report, the Author has received many guidance and assistance from various parties. To that end, the authors express their sincere thanks to:
1. First and foremost, to God for giving the author Health, time, ability, and opportunity to undertake the study and complete the report.
2. Mrs. Nurul Azizah as Advisor who had provided guidance and suggestions until the completion of this report.
3. Mr. Zaldy Iskandar, B.SC. as Director of OTTIMMO International MasterGourmet Academy Surabaya
4. Chef Lukman Santoso as a head chef in Djaman Doeloe Restaurant for Guiding the author During Training period Finally, the Author hope that this report can be useful for us all.
Surabaya,29th June 2021
Monica Tiono
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PLAGIARISM STATEMENT
I certify that this assignment/report is my own work, based on my personal study and/or research and that I have acknowledged all material and sources used in its preparation, whether they be books, articles, reports, lecture notes, and any other kind of document, electronic or personal communication.
I also certify that this assignment/report has not previously been submitted for assessment in any other unit, except where specific permission has been granted from all unit coordinators involved, or at any other time in this unit, and that I have not copied in part or whole or otherwise plagiarised the work of other students and/or persons.
On this statement, I am ready to bear the risk/any sanctions imposed to me in accordance with applicable regulations, if in the future there is a breach of scientific ethics, or you have a claim against the authenticity of my work.
Surabaya,29th June 2021
Monica Tiono
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Table of Contents
APPROVAL 2 ... ii
ACKNOWLEDGEMENT ... iii
PLAGIARISM STATEMENT ... iv
LIST OF PICTURES ... vi
LIST OF TABLE ... vii
EXECUTIVE SUMMARY ... viii CHAPTER I ... Error! Bookmark not defined.
INTRODUCTION ... Error! Bookmark not defined.
1.1 Background ... Error! Bookmark not defined.
1.2 Objectives ... Error! Bookmark not defined.
1.3 Benefit of Internship ... Error! Bookmark not defined.
CHAPTER II ... Error! Bookmark not defined.
GENERAL DESCRIPTION OF THE COMPANY ... Error! Bookmark not defined.
2.1 History of Company ... Error! Bookmark not defined.
2.2 Company Overview ... Error! Bookmark not defined.
2.3 Vision, Mission, and Core Values. ... Error! Bookmark not defined.
2.4 Organizational Structure ... Error! Bookmark not defined.
CHAPTER III ... Error! Bookmark not defined.
INDUSTRIAL TRAINING ACTIVITIES ... Error! Bookmark not defined.
3.1 Place of assignment ... Error! Bookmark not defined.
3.2 Activities performed ... Error! Bookmark not defined.
3.3 Job Description based on workmanship... Error! Bookmark not defined.
3.4 Product of Internship ... Error! Bookmark not defined.
3.5 Hygiene and sanitation ... Error! Bookmark not defined.
3.6 Problem Faced During Internship and how to face them... Error! Bookmark not defined.
CHAPTER IV ... Error! Bookmark not defined.
CONCLUSION & SUGGESTION ... Error! Bookmark not defined.
4.1 Conclusion ... Error! Bookmark not defined.
BIBLIOGRAPHY ... Error! Bookmark not defined.
APPENDIX ... Error! Bookmark not defined.
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LIST OF PICTURES
picture 1. Four Points map ... Error! Bookmark not defined.
picture 2 Four points Pakuwon Indah Lobby ... Error! Bookmark not defined.
picture 3 Djaman Doeloe Restaurant ... Error! Bookmark not defined.
picture 4 Djaman Doeloe traditional section ... Error! Bookmark not defined.
picture 5 Beverage station ... Error! Bookmark not defined.
picture 6 Deluxe Guest room,1 king ... Error! Bookmark not defined.
picture 7 Deluxe Guest room, 2 double ... Error! Bookmark not defined.
picture 8 Premium Deluxe Guest room, 1 king ... Error! Bookmark not defined.
picture 9 Premium Deluxe Guest room, 2 Double ... Error! Bookmark not defined.
picture 10 Junior Suite, 1 king ... Error! Bookmark not defined.
picture 11Premium Suite, 1 Bedroom Suite, 1 King ... Error! Bookmark not defined.
picture 12 Fitness facility ... Error! Bookmark not defined.
picture 13 Meeting rooms ... Error! Bookmark not defined.
picture 14 Grand Ballroom ... Error! Bookmark not defined.
picture 15 organisation structure ... Error! Bookmark not defined.
picture 16 club sandwich ... Error! Bookmark not defined.
picture 17 Dinner Bufffet ... Error! Bookmark not defined.
picture 18 Ala Carte menu ... Error! Bookmark not defined.
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LIST OF TABLE
Table 1 Room rates ... Error! Bookmark not defined.
Table 2 Monthly job description ... Error! Bookmark not defined.
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EXECUTIVE SUMMARY
This report is a requirement for theinternship program and also the last step to compete our studies at Akademi Kuliner dan Patiseri OTTIMMO International. In 6 months , from January 2021 to June 2021 the author did the internship at Four Points Hotel by Sheraton Pakuwon Indah.
Four Points Hotel by Sheraton Pakuwon Indah has allowed the author experiences the world of tourism and hospitality business in Indonesia. For the past 6 months, the author earned experience and knowledge from the chefs along with the team members. They have provided a great training which motivates the author to be better every day. In addition, all chefs always ensure everyone had a sufficient knowledge to do his/her job properly. They also ensure all trainees got a chance to learn as much as possible.
In this report, the author will specify the experience during the internship period. The report contains the company profile, evaluation performance, and job details.
Keyword: Four Points Hotel by Sheraton Pakuwon Indah, Internship, Hospitality.