Influence of Transformational Leadership on Employee Motivation at The Stones Hotel, Bali

By

Ronwilson Diardo Wihardji 11303053

BACHELOR’S DEGREE

In

BUSINESS ADMINISTRATION-

HOTEL AND TOURISM MANAGEMENT CONCENTRATION FACULTY OF BUSINESS ADMINISTRATION AND HUMANITIES

SWISS GERMAN UNIVERSITY The Prominence Tower

Jalan Jalur Sutera Barat No. 15, Alam Sutera

Tangerang, Banten 15143 - Indonesia

STATEMENT BY THE AUTHOR

The author hereby declares and warrant that this paperwork is genuinely made by the sole author, which not contain any published material (in whole or part), except where I have acknowledged the words, ideas, or materials of other authors. Citation in required style is absolute for any ideas that I abide from another author. Specifically, appropriate quotation devices are applied in acknowledgement of another author’s words.

Ronwilson Diardo Wihardji

____________________________________________

Student Date

Approved by:

Oqke Prawira Triutama, S. ST, M.Si.Par.

____________________________________________

Thesis Advisor Date

Dr. Nila K. Hidayat, SE., MM.

____________________________________________

Dean Date

ABSTRACT

INFLUENCE OF TRANSFORMATIONAL LEADERSHIP CHARACTERISTIC TOWARDS EMPLOYEES’ MOTIVATION:

IN THE STONES HOTEL - AUTOGRAPH COLLECTION, LEGIAN, BALI, INDONESIA

By

Ronwilson Diardo Wihardji Oqke Prawira Triutama, S. ST, M.Si.Par.

SWISS GERMAN UNIVERSITY

Leadership has been an important aspect in every business industry, especially in hospitality industry these leadership influence is inevitable as well. Further, this thesis paper aims to analyze and conclude influence of leadership characteristic towards employee motivation, specifically in The Stones Hotel, Autograph Collection, Bali. In order to reveal in-depth explanation towards leadership characteristic and employee motivational factor, the author utilized and read through particular theory and framework from reliable literature review. This thesis also includes the methodology and approached in executing this academic research. Furthermore, survey was conducted on 25

^th

May until 1

^st

June 2017 by purpose of gathering real-time data towards the case study. Then afterwards, the author will analyze data from research findings and compare it with theories in literature review. The result and finding in this research is profoundly related with positive impact of Transformational Leadership influence towards employee motivation.

In the end, the author summarized the recognition of analysis and provide suggestion and

recommendation for future leaders in terms of keep their employee motivated.

© Copyright 2017 By Ronwilson Diardo Wihardji

All rights reserved

DEDICATION

I dedicate this bachelor thesis to my parents, lecturers, friends, co-workers, hospitality

industry and beloved country Indonesia.

ACKNOWLEDGEMENTS

First and foremost, utmost appreciation to my Almighty God for the divine intervention in directing me while constructing this academic research project. Also, I would like to deliver my gratitude towards a lot of valuable people in my life who either direct or indirectly become my motivation to finish this research project. Those for the people I respected:

1. To my beloved parents, Mr. Jemmy Santo Wihardji and Mrs. Lie Nie Hui who are the person that always support both my physical and spiritual matters. Through every security and pitfall, absence of both you are something that I never experienced. For the man that I become in this present, I will never could to thank you enough.

2. To my research advisor, Mr. Oqke Prawira Triutama, for your guidance through my academic research project. Your pin-point consulting that guide me towards the right path in no-time. Although, lot of obstacle occur along the construction period but, your words and advise enlightening my wicked ways. This work will never be finished properly without your true guidance.

3. To every co-worker and The Stones Hotel – Autograph Collection, Legian, Bali itself, hereby I deliver my gratitude for let me do and finished my internship in this hotel. Thank you for the assistance that I get while I am in internship period and even in research project period. Without your help, I will never finish this research project therefore, I sincerely say thank you for your permission and support.

4. To all my Hotel and Tourism Management Lecturers, that always support me in last 4 years of my university pages. All of knowledge that delivered to my personal- self make the man who I am today who compile everything that I get for this research project.

5. To all my friend, who always been by my side through thick and thin. Thank you

for the support that I get, each support from all of you is a distinct motivation in my

experience.

TABLE OF CONTENT

STATEMENT BY THE AUTHOR ... 2

ABSTRACT ... 3

DEDICATION ... 5

ACKNOWLEDGEMENTS ... 6

TABLE OF CONTENT ... 7

LIST OF FIGURES ... 10

LIST OF TABLES ... 11

CHAPTER 1 ... 12

1.1 Background ... 12

1.2 Research Problems ... 13

1.3 Research Objectives ... 13

1.4 Significance of Study ... 13

1.5 Research Questions ... 13

1.6 Hypothesis ... 14

1.7 Scope and Limitation ... 14

1.8 Thesis Framework ... 14

CHAPTER 2 ... 16

2.1 Introduction ... 16

2.2 Framework of Thinking ... 17

2.3 LEADERSHIP ... 17

2.3.1 The Definition of Leadership ... 17

2.3.2 The Role of Leadership Power ... 19

2.3.3 Leadership Conceptualization ... 21

2.3.4 Evolution of Leadership Theories ... 22

2.3.5 Leadership Versus Management ... 24

2.3.6 Transformational Leadership ... 25

2.5 MARRIOTT INTERNATIONAL THE COMPANY ... 31

2.5.1 Marriott Core Values ... 31

2.5.2 Autograph Collection by Marriott ... 31

2.6 Previous Study ... 32

2.7 Research Model ... 35

CHAPTER 3 ... 36

3.1 Research Process ... 36

3.2 Type of research ... 36

3.4 Research Instrument... 36

3.3 Type of Data ... 37

3.5 Population and Sample ... 38

3.6 Operational Variable ... 39

3.7 Data Testing ... 43

3.7.1 Pre-Testing ... 43

3.7.2 Post-Testing ... 43

3.8 Reliability and Validity ... 43

3.8.1 Reliability ... 43

3.8.2 Validity ... 44

CHAPTER 4 ... 46

4.1 Respondents Profile ... 46

4.2 Data Source ... 46

4.2.1 Demographic Data ... 46

4.2.2 Company Profile ... 52

4.3 Validity and Reliability ... 54

4.3.1 Transformational Leadership Validity (Pre-Test) ... 54

4.3.2 Employee Motivation Validity (Pre-Test) ... 56

4.3.3 Reliability (Pre-Test) ... 58

4.3.4 Transformational Leadership Validity (Post-Test) ... 59

4.3.5 Employee Motivation Validity (Post-Test) ... 61

4.3.6 Reliability (Post-Test) ... 64

4.4 Descriptive Statistic ... 65

4.5 Data Analysis ... 65

4.5.1 Classical Assumption Test ... 65

4.6 Regression Analysis ... 70

4.7 Hypothesis Testing... 71

CHAPTER 5 ... 74

5.1 Conclusion ... 74

5.2 Recommendation ... 75

5.2.1 Recommendation for Future Research ... 75

5.2.2 Recommendation for Managerial Implication ... 75

GLOSSARY ... 77

ABBREVIATIONS ... 78

REFERENCES ... 79

APPENDICES ... 86

Appendix 1: Raw Data ... 86

Appendix 2: Questionnaire Draft ... 91

Appendix 3: T-Table ... 95

CURRICULUM VITAE ... 96