APPRENTICESHIP REPORT
PT. BANK NEGARA INDONESIA (PERSERO) TBK BENGKALIS SUB BRANCHES
YULIA NINGRUM 5404181159
INTERNATIONAL BUSINESS ADMINISTRATION STUDY PROGRAM
BUSINESS ADMINISTRATION DEPARTMENT STATE POLYTECHNIC OF BENGKALIS
2022
ii ACKNOWLEDGEMENT
All Praises to Allah Subhhanahuwwa ta’ala because of His blessing and mercy the writing of this Apprenticeship report at PT. Bank Negara Indonesia (Persero) Tbk. Bengkalis Sub Branches can be finished.
Apprenticeship is an activity done by students at certain organizations to implement and get knowledge and skill. During the apprenticeship activity until the writing process, there were many people involved. Therefore, The Writer would like to say many thanks to:
1. Mr. Johny Custer, S.T., MT as the Director of State Polytechnic of Bengkalis.
2. Mr. Armada, S.T., MT as Deputy Director I of State Polytechnic of Bengkalis.
3. Mrs. Supriati, S.ST., M.Si as The Head of the Department of Business Administration.
4. Mrs. Wan Junita Raflah, B.Sc., M.Ec.Dev as The Head of International Business Administration Study Program.
5. Mr. Hutomo Atman Maulana, S.Pd., M.Si as The Former Head of International Business Administration Study Program.
6. Mr. M. Alkadri Perdana, B.Sc., M.Sc as The Apprenticeship Coordinator of the International Business Administration study Program.
7. Mrs. Nageeta Tara Rosa, S.E., M.BA as The Advisor of the Apprenticeship Report.
8. All lecturers of International Business Administration study Program.
9. Mr. Eko Ruswidyanto as The Head of PT. Bank Negara Indonesia (Persero) Tbk. Bengkalis Sub Branches.
10. Mrs. Inna Hayatul Anuar as The Supervisor at PT.Bank Negara Indonesia (Persero) Tbk, Bengkalis Sub Branches.
11. All employee of PT.Bank Negara Indonesia (Persero) Tbk, Bengkalis Sub Branches that already give the writer guidance and lot of experience while did the job training.
12. All family members who gave never ending contributions in material and morale.
13. All friends of International Business Administration study Program.
Although The Writer has given the best efforts to minimize the errors, this report is still imperfect and needs more revisions. Therefore, any kind of advice and comments are accepted to improve the next writing. Finally, the writer hopes this report will be beneficial for the readers and the other students.
Bengkalis, August 9th, 2022
Yulia Ningrum 5404181159
iv TABLE OF CONTENT
AN APPRENTICENSHIP REPORT ... i
ACKNOWLEDGEMENT... ii
TABLE OF CONTENT... iv
LIST OF FIGURE ... v
LIST OF TABLE ... vii
LIST OF APPENDIX ... viii
CHAPTER I INTRODUCTION... 1
1.1 Background of Apprenticeship... 1
1.2 Purpose of the Apprenticeship ... 2
1.3 Significance of the Apprenticeship ... 3
CHAPTER II GENERAL DESCRIPTION OF THE COMPANY... 5
2.1 Company History ... 5
2.2 Vision and Mission ... 8
2.3 Kind of Business ... 10
2.4 Organizational Structure ... 10
2.5 The Working Process ... 15
2.6 Document Used for Activity... 16
CHAPTER III SCOPE OF THE APPRENTICESHIP... 24
3.1. Job Description ... 24
3.2 Working Procedure ... 25
3.3 Place of Apprenticeship ... 52
3.4 Kind and Description of the Activity... 52
3.5 Obstacle... 62
3.6 Solution ... 62
CHAPTER IV CONCLUSION AND SUGGESTION ... 64
4.1 Conclusion ... 64
4.2 Suggestion... 65
REFERENCES...65
APPENDICES...66
LIST OF FIGURE
Figure 2.1 Symbol of PT.Bank Negara Indonesia ...7
Figure 2.2 Organizational Structure of PT. Bank Negara Indonesia ...11
Figure.2.3 Bank Business Model ...16
Figure 2.4 Sheet/Check List of Account Opening Verification...17
Figure 2.5 Customer Account Opening Form...18
Figure 2.6 Customer Service Application Form ...19
Figure 2.7 Transfer Form ...20
Figure 2.8 Remittance Form ...20
Figure 2.9 Witdrawal Form...21
Figure 2.10 Account Deposit Form...21
Figure 2.11 PBC (People’s Business Credit)...22
Figure 2.12 Application for Credit Life Insurance (CLI) ...23
Figure 3.1 Steps Archive Customer Insurance Files...26
Figure 3.2 Archive Customer Insurance Files...26
Figure 3.3 Type Credit Agreement ...27
Figure 3.4 Archiving Credit Life Insurance (CLI)...28
Figure 3.5 Steps Handover Savings Books for IHSA ...29
Figure 3.6 Hand over saving books for IHSA...30
Figure 3.7 Steps Archiving Credit Files...31
Figure 3.8 Archiving Credit Files ...31
Figure 3.9 Distributing Social Assistance Funds ...32
Figure 3.10 Register BNI Taplus ...33
Figure 3.11 Register BNI Tappa ...34
Figure 3.12 Register Tabungan Ku ...35
Figure 3.13 Register Taplus Anak ...36
Figure 3.14 Register ATM Instan Gold ...37
Figure 3.15 Register ATM Instan Silver...38
Figure 3.16 Register ATM Instan Platinum...39
vi
Figure 3.17 Register ATM Taplus Muda...40
Figure 3.18 Register ATM Instan GPN ...41
Figure 3.19 Register ATM Nama dan Foto ...42
Figure 3.20 Register Mobile Banking...43
Figure 3.21 Register Pin dan Blokir ATM...44
Figure 3.22 Register Pembukaan Deposito...45
Figure 3.23 Register Penutupan Deposito...46
Figure 3.24 Regsiter Handling Complaint ...47
Figure 3.25 Register CS Large Stock Book ...48
Figure 3.26 Archiving Scholarship File High School Student...49
Figure 3.27 Input Burokel File...50
Figure 3.28 Archive the Account Opening File ...50
Figure 3.29 Print Identity Customer...51
Figure 3.30 Print Bank Statement ...52
LIST OF TABLE
Table 2.1 BNI Work Culture 46... 9
Table 3.1 Agenda of activities First week of March ... 53
Table 3.2 Agenda of activities Second week of March ... 53
Table 3.3 Agenda of activities Third week of March ... 54
Table 3.4 Agenda of activities Fourth week of March... 54
Table 3.5 Agenda of activities Fifth week of March ... 55
Table 3.6 Agenda of activities First week of April ... 56
Table 3.7 Agenda of activities Second week of April ... 56
Table 3.8 Agenda of activities Third week of April ... 57
Table 3.9 Agenda of activities Fourth week of April... 57
Table 3.10 Agenda of activities First week of May ... 58
Table 3.11 Agenda of activities Second week of May... 58
Table 3.12 Agenda of activities Third week of May ... 59
Table 3.13 Agenda of activities Fourth week of May... 59
Table 3.14 Agenda of activities First week of June ... 60
Table 3.15 Agenda of activities Second week of June... 60
Table 3.16 Agenda of activities Third week of June ... 61
Table 3.17 Agenda of activities Fourth week of June... 61
Table 3.18 Agenda of activities Fifth week of June ... 62
viii LIST OF APPENDIX
Appendix A Letter of Statement...66
Appendix B Attendance List ...68
Appendix C Letter Of Certification ... 76
Appendix D The Value of the Company... 77
