List of Figures

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EMOTIONAL INTELLIGENCE AND ITS EFFECT ON JOB SATISFACTION AND JOB PERFORMANCE: A CASE STUDY OF COMPANY ABC

By

Nakhrita Andradite Priyanto 13110108

A thesis submitted to the Faculty of

BUSINESS ADMINISTRATION AND HUMANITIES

in partial fulfillment of the requirements for the

BACHELOR’S DEGREE in

INTERNATIONAL BUSINESS ADMINISTRATION

SWISS GERMAN UNIVERSITY EduTown BSD City

Tangerang 15339 Indonesia

July 2014

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Nakhrita Andradite Priyanto

EMOTIONAL INTELLIGENCE AND ITS EFFECT ON JOB SATISFACTION AND JOB PERFORMANCE: A CASE STUDY OF COMPANY ABC

By

Nakhrita Andradite Priyanto 13110108

A thesis submitted to the Faculty of

BUSINESS ADMINISTRATION AND HUMANITIES

in partial fulfillment of the requirements for the

BACHELOR’S DEGREE in

INTERNATIONAL BUSINESS ADMINISTRATION

SWISS GERMAN UNIVERSITY EduTown BSD City

Tangerang 15339 Indonesia

Revision after the Thesis Defence on the 14th of July 2014

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STATEMENT BY THE AUTHOR

I hereby declare that this submission is my own work and to the best of my knowledge, it contains no material previously published or written by another person, nor material which to a substantial extent has been accepted for the award of any other degree or diploma at any educational institution, except where due acknowledgement is made in the thesis.

_____________________________________________

Student Date

Approved by:

Dr. Samuel P. D. Anantadjaya

_____________________________________________

Thesis Advisor Date

Prof. Eric J. Nasution, MBA, MA, PhD

_____________________________________________

Dean Date

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ABSTRACT

EMOTIONAL INTELLIGENCE AND ITS EFFECT ON JOB SATISFACTION AND JOB PERFORMANCE: CASE STUDY OF COMPANY ABC

By

Nakhrita Andradite Priyanto Dr. Samuel P. D. Anantadjaya, Advisor

SWISS GERMAN UNIVERISTY

This research studies the significance of emotional intelligence in every day working situations and how it impacts an individual’s satisfaction towards their job and performance. With increasing competition in the working world, emotional intelligence is considered one of the most important aspects for an employee to have.

The purpose of this research is to find out whether that statement is true based on a survey conducted on a local Indonesian company. It utilizes a questionnaire to measure the current environment. Since this study is quantitative, it uses SPSS and Amos to analyze the data obtained, specifically using the structural equation model. It has also been found that emotional intelligence does in fact have high significance influence on job satisfaction and job performance. In order to increase satisfaction, companies must focus on increasing employees’ emotional intelligence because it also impacts their job performance as a whole.

Keywords: Emotional Intelligence, Job Satisfaction, Job Performance

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Emotional Intelligence and its Effect on Job Satisfaction and Job Performance: Case study of Company ABC

Nakhrita Andradite Priyanto Page 5 of 102

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DEDICATION

To the One and Only

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ACKNOWLEDGEMENTS

Dr. Sam P. D. Anantadjaya, thank you for your amazing endurance and knowledge impartment in this moment in time.

Priyono Wignyoatmojo and family, whom I would never have made this far in my educational career without.

Raditianto Adipriyana, Reyhan Ali Firmansyah, and Evan Akira, with whom I’ve spent most of the bittersweet moments of my higher education career.

Hanastasia Gunawan, you’re my breath of fresh air. Thank you for always being able to refresh my head and to bring me back to reality. Or to send me back to the clouds.

Nindyo Utomo Indratno, you’ve always had my back. Will always be grateful that we finally met.

My parents, I would not be the person I am today without you. Thank you, Mom and Bapak.

My brothers, Aga and Arya, thank you for being there for me through all your lives.

I’ll be there for you for all of mine.

Melati, you became everything, like only very exiguous do. I lucked out. Veering everything, you overcame uncertainty. Always have. Always will.

To SGU batch 2010. Finally.

To the one and only.

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List of Figures

FIGURE 2-1 FRAMEWORK OF THINKING 18

FIGURE 2-2 RESEARCH MODEL 31

FIGURE 3-1 RESEARCH PROCESS 32

FIGURE 4-1 RESPONDENTS’ GENDER 50

FIGURE 4-2 RESPONDENTS’ AGE 51

FIGURE 4-3 RESPONDENTS’ EDUCATIONAL BACKGROUND 51

FIGURE 4-4 RESPONDENTS’ CURRENT POSITION 52

FIGURE 4-5 RESPONDENTS’ WORKING EXPERIENCE 53

FIGURE 4-6 STRUCTURAL EQUATION MODEL – AMOS RESULTS 55

FIGURE 4-7 MODIFIED SEM RESULTS 64

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List of Tables

TABLE 2-1 DANIEL GOLEMAN’S EMOTIONAL INTELLIGENCE

COMPETENCY 20

TABLE 2-2 PREVIOUS STUDIES 26

TABLE 3-1 SAMPLE SIZE DETERMINATION TABLE 35

TABLE 3-2 TABLE OF INDICATORS 36

TABLE 3-3 LIKERT SCALE 41

TABLE 3-4 CRONBACH’S ALPHA EXPLANATION 42

TABLE 3-5 GOODNESS OF FIT CRITERIA 45

TABLE 4-1 PRE-TEST RELIABILITY ANALYSIS 48

TABLE 4-2 PRE-TEST VALIDITY ANALYSIS 48

TABLE 4-3 POST-TEST RELIABILITY RESULTS 49

TABLE 4-4 POST-TEST VALIDITY RESULTS 49

TABLE 4-5 NUMBER OF RESPONDENTS 50

TABLE 4-6 DESCRIPTIVE STATISTICS ANALYSIS 54

TABLE 4-7 P-VALUE TABLE 57

TABLE 4-8 MODIFICATION OF INDICES 62

TABLE 4-9 ERRORS CONNECTION ON AMOS 63

TABLE 4-10 GOODNESS FIT CRITERIA RESULTS 65

TABLE 4-11 P-VALUE TABLE 66

TABLE 4-12 HYPOTHESIS TESTING 71

List of Figures

ABSTRACT

DEDICATION

ACKNOWLEDGEMENTS

Table of Contents

List of Figures

List of Tables