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OF THE INTEGRATED GOVERNANCE IMPLEMENTATION

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14/92 Duties and Responsibilities of the Board of Commissioners, the Board of Directors and the Shariah Supervisory Board in the BCA Financial Conglomerate. The IGC's role is to assist the parent entity's Board of Commissioners in overseeing the implementation of Integrated Governance in the BCA Financial Conglomerate.

INTER-GROUP TRANSCATION POLICY

Provides recommendation to the Principal Entity's Board of Directors and the Integrated Risk Management Committee (IRMC), including preparation and improvements to the Integrated Risk Management Policy. Oversee the implementation of an integrated risk management policy, such as the development and implementation of regular process reviews and tools to identify, measure, monitor and control risks.

SUPERVISION OF BOARD OF COMMISSIONERS AND BOARD OF DIRECTORS

Transactions to shift risk exposure from third parties between FSIs in a financial conglomerate. To ensure that there are no conflicts of interest between the financial conglomerate and individual FSIs when implementing intergroup transaction risk management.

ADEQUACY OF POLICY, PROCEDURE, AND IMPLEMENTATION OF INTER-GROUP TRANSACTION RISK LIMIT

Measurement of the intergroup transaction risk aims to rank the risk level of intergroup transactions of the Financial Conglomerate. Management information system of intergroup transaction risk consists of Risk Profile Report on the risk of intergroup transaction which is an integral part of the Integrated Risk Profile Report.

A Comprehensive Internal Control System for the Implementation of Inter-Group Transaction Risk

Composition of inherent risk parameters in intragroup transactions in the integrated risk profile report. BCA is required to implement an internal control system for inter-group transaction risk effectively by referring to the established policies and procedures.

GOOD CORPORATE GOVERNANCE IMPLEMENTATION REPORT OF THE COMPANY

GCG Implementation Disclosures

Implementation fo Duties of the Board of Directors and the Board of Commissioners Number, composition, and criteria of Members of the Board of Directors

The term of office of independent commissioners follows the general terms and conditions of the Supervisory Board. Ensure that the responsibilities of the Supervisory Board are carried out according to procedures.

Implementation of Committees' Duties a. Board of Commissioners Committees

Makes recommendations to the board of directors regarding the appointment and dismissal of the head of the internal audit sector. Prospective members of the Board of Directors and/or Board of Directors shall be submitted to the GMS.

Implementation of Risk Management

The supervision of the implementation of the Board of Commissioners and the Board of Directors is carried out in accordance with the duties and responsibilities in the Corporate Governance Guidelines on the Application of Risk Management. Improving the completion of integrated risk management policies based on the results of the implementation assessment.

Credit RIsk

17/POJK.03/2014 on the implementation of integrated risk management for financial conglomerates and OJK Circular No.

Market Risk

BCA attaches great importance to maintaining liquidity adequacy in meeting its commitments to customers and other customers, both in terms of providing credit, repaying customer deposits and meeting operational liquidity needs. The general function of managing liquidity needs is performed by ALCO, and operationally by the treasury department.

Operational Risk

BCA also has a secondary operations center ready for use in the event of a disruption/disaster in the building/workplace of BCA's critical work unit. f. Security awareness is routinely conducted for all employees and management BCA in the form of e-learning, videos, infographics and simulated phishing email.

Legal Risk

62/92 Organization of the activity in the office is organized to keep security under control in order to minimize the risks that may arise in connection with the implementation of the Work From Home (WFH) policy and adjustments to the other internal work process. Inherent strategic risk assessment is carried out using parameters such as the suitability of the strategy with the conditions of the business environment, low-risk strategies and high-risk strategies, BCA's business position and the achievement of the bank's business plan.

Compilance Risk

The results of the supervision of the Director of Compliance are reported quarterly to the President Director with a copy to the Board of Commissioners. The company also checks customer data and transactions related to the List of Terrorist and Terrorist Organizations (DTTOT) and the List of Proliferation Financing of Weapons of Mass Destruction (DPPSP) issued by the competent authority every time an account is opened, when BCA goes into business. relationships and identify changes in the list.

Intra-Group Transaction Risk

To support the bank's strategic positioning as a transactional backup, specifically with regard to the prevention of money laundering and terrorist financing, the company uses a web-based application called STIM (Suspicious Transaction Identification Model) and has it has developed a system for advanced application and parameter settings. updates to detect suspicious transactions.

Insurance Risk

65/92 The risk profile assessment was the result of a review of the risk assessment “low to moderate” and the quality assessment of the implementation of “satisfactory” risk management. Based on the results of the evaluation submitted by management, the Supervisory Board was of the opinion that the risk management system at BCA is adequate and effective.

Management

BCA implements the monitoring mechanism formed by management in a sustainable manner adapted to the purpose, size and complexity of the BCA's business activities and based on the requirements and procedure established by the supervisor. The responsibility of the Board of Directors includes the role of first and second line services.

Internal Audit Division

The frontline is responsible for delivering products and services to the customer, including managing the associated risks. The second line role is to provide support related to risk management, including responsibility for enterprise risk management from, among others, the Director of Compliance and Risk Management, the Risk Management Unit (RMU) and the Compliance (SKK).

Financial Control

The Board of Directors actively participates in discussions or provides input and monitors the internal situation, and develops external factors that may directly or indirectly influence the achievement of BCA's corporate strategic objectives. BCA has implemented a financial control process, both at BCA and at the members of BCA's Financial Conglomerates, to monitor realization against the budget as drawn up in periodic reports.

Operational Control

The Board of Directors is responsible for ensuring the application of the internal control system to achieve BCA objectives. In addition, the provision of funds to related parties must be decided by the credit decision officer and obtain approval from the Board of Commissioners.

Strategic Plan

BCA continues to continuously strengthen payment settlement services, which are the main driver of BCA's core transaction banking business. To support this, BCA will enhance its digital onboarding initiatives for new customer acquisitions.

Lending

As such, BCA will continue to improve the features and facilities of its digital banking products and services to increase the convenience for customers in making transactions. The Bank's main orientation will focus on creating a broad and integrated payments ecosystem, including through cooperation with fintech and e-commerce companies.

Developing Comprehensive Solutions and Services

BCA also focuses on growing its customer base, which is one of the essential factors to support the growth of the Bank's business and payment transactions. The variety of financial products and services complement the Bank's core business of transaction banking and provide a range of cross-selling opportunities to support the Bank's overall performance.

Transparency of BCA Financial and Non-Financial Conditions Undisclosed in Other Reports

BCA continues to provide support to subsidiaries in the form of gradual capital injection, based on the subsidiaries' business development plan, and support capacity development & through cooperation.

Annual Report

Annual reports (including audited annual reports) are posted on the BCA website – www.bca.co.id and published through Indonesian newspapers that have a wide circulation in Indonesia.

Quarterly Published Report

Monthly Published Report

Provided and informed procedures for customer complaints and dispute resolution for customers in accordance with OJK regulations governing customer complaints and bank mediation, through BCA's website – www.bca.co.id. Also mediation to resolve complaints from BCA customers through complaint channel which is BCA Branch Office or Halo BCA Contact Center 1500888 or e-mail [email protected].

Related relationship between members of the board of directors and other members of the board of directors, members of the board of directors and major and/or controlling shareholders. The kinship relationships of the members of the board of directors are shown in the table below:

Remuneration Policy

Procedure of Determination of Remuneration of Board of Commissioners and Board of Directors

BCA majority shareholders to determine royalty distribution among members of the board of directors and the board of directors.

Board of Directors’ Remuneration

The remuneration packages and facilities received by the Supervisory Board include the remuneration structure and details of the nominal amount, as specified in the table below:.

Shares Option

Highest and Lowest Salary Ratios

Board of Commissioners’ Meeting

The meetings of the Board of Commissioners must be held periodically, at least 1 (one) time in 2 (two) months. The CBA has fulfilled the provisions of the OJK Regulation on the minimum frequency of meetings of the Board of Commissioners.

Internal Fraud

Legal Cases

Important cases faced by BCA, members of the Board of Directors and members of the Board of Commissioners. Throughout 2020, all members of the Board of Directors and Board of Commissioners of BCA Affiliates have never been involved in any significant matter, either criminal and/or civil.

Shares Buyback

Decision-making results and existing conflicts of interest are always recorded and documented as evidence. Disclosure of transactions related to conflict of interest In 2020, BCA had no transactions related to conflict of interest.

Provision of Fund for Social Activities

In accordance with the BCA Code of Ethics, the decision-making process is not influenced by other parties and by any conflict of interest. BCA's conflict of interest policy has mandated that all BCA personnel recognize and avoid activities that may contain any conflict of interest.

Provision of Fund for Political Activities

Good Corporate Governance Framework and Action Plan

The Good Corporate Governance Framework in BCA consists of a governance structure as a basis, implementation as an embodiment of governance principles and assessment of the implementation of corporate governance as a parameter for the implementation of corporate governance principles in BCA. This parameter is used by the BCA bodies as an indicator to continue the sustainable improvement in the implementation of the principles of Good Corporate Governance.

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