_____________________________________________________________________
Mario Hidayat REFERENCES
Adrian Yuwono, P. D. (2013). The Impact of Marketing Mix towards Customer Loyalty. 5.
Akinyele, S. (2010). Customer Satisfaction and Service Quality : Customer’s Re- Patronage Perspectives. Journal of Management and Business Research , 83-88.
Alma, B. (2012). Management of Marketing and Service. Bandung: Alfabeta.
Amelinda Sudarto, R. R. (2015). Analyzing The Marketing Mix On Purchasing Decision Of Customer POS Indonesia. 4.
Armstrong, G. &. (2011). Marketing : An Introduction (10th Edition). Upper Saddle River, NJ: Pearson Prentice Hall.
Aziz, M. M. (2015). The Influence of Marketing Mix 7 Ps Towards Loyalty : Mediating customer satisfaction. 41.
Bay, S. P. (2008). The why of the buy : Consumer behavior and fashion marketing.
New York: Fairchild Books.
Berman, B. (2005). How to delight your customers. California Management Review , 129-51.
Bitner, Z. a. (2003). Service Marketing Integrating Customer Focus Across firm ; 3th Edition. Boston: Mc Grow Hill.
Blackwell, R. D.-c. (2012). Consumer Behavior. Singapore: Cengage Learning Asia Pte Ltd.
Blackwell, R. M. (2006). Consumer behavior. Mason Ohio: South Western College.
Blois, K. (1985).
_____________________________________________________________________
Mario Hidayat Boyd, H. W. (2000). Strategic Marketing Approach to Global Orientation. Jakarta:
Erlangga.
Buttle, F. (2009). Customer Relationship Management. Oxford: Elsevier Ltd.
Cant, M. S. (2006). Marketing Management 5th Edition. South Africa: Juta &
Company.
Charles, V. &. (2014). Business Performance Measurement and Management.
Cambridge: Cambridge Scholars Publishing.
Chin Liu, Y. (2008). An Analysis Service Quality, Customer Satisfaction and Customer Loyalty. UMI microform 3328743 , 50 .
Craven, D. &. (2009). Strategic Marketing. New York: McGraw-Hill Education (Asia).
Dwyer, F. a. (2006). Business Marketing. Connecting Strategy, Relationship and Learning : Third Edition. McGraw Hill.
Elizabeth. (2016, October 10). Coffee Shops Around The World. Retrieved May 25, 2018, from Euromonitor International: https://blog.euromonitor.com/2016/04/coffee- shops-around-the-world-three-key-insights-for-2016.html
Fornel, C. d. (1981). Evaluating Structural Equation Models with. Journal of Marketing .
Franck, T. (2018). Starbucks downgraded on concerns about craft coffee competition, customer loyalty. USA: CNBC.
Grewal, D. &. (2010). Marketing 2th Edition. New York: McGraw Hill.
Grewal, D. &. (2013). Marketing 4th edition. Mc.Graw Hill.
Hair, J. e. (2010). Multivariate Data Analysis, Seventh Edition. New York: Pearson Prentice Hall.
Hair, J. F. (2007). Research Methods for Business. USA: John Wiley and Sons inc.
_____________________________________________________________________
Mario Hidayat Haryanto, R. A. (2013). Promotion, Product Quality, Service Quality towards Customer Satisfaction in McDonald Manado. EMBA , 1465 - 1473.
Hurriyati, R. (2005). Marketing Mix and Customer Loyalty. Bandung: Alfabeta.
Hurriyati, R. (2008). Marketing Mix and Customer Loyalty. Bandung: Alfabeta.
Iralisa, Y. (2017). The Impact of Marketing Mix Towards Customer Loyalty in Dunkin Donuts. 66.
Keller, K. L. (2003). Strategic Brand Management : Second edition. Prentice Hall.
Keller, L. K. (2013). Strategic Brand Management. England.
Khan, M. 2. (2006). Consumer Behaviour and Advertising Management. New Delhi:
New Age International.
Khatter, A. (2013, November 18). Starbucks Company Overview. Entertainment &
Humor, Business.
Kotler and Armstrong, 2. (2008). Principle of Marketing 12th Edition. Jakarta:
Erlangga.
Kotler, A. (2003). Management Marketing : 9th Editions. Jakarta: PT. Indeks Gramedia.
Kotler, K. (2006). Marketing management. An Asian Perspective Fourth Edition.
Pearson Prentice Hall.
Kotler, P. &. (2012). Marketing Management : 14 Edition. United States of America:
Pearson.
Kotler, P. &. (2006). Marketing Management. USA: Pearson Prentice Hall.
Kotler, P. &. (2007). Marketing Management. Jakarta: PT Indeks.
Kotler, P. a. (2012). Marketing Management. New York: Pearson International Edition.
Kotler, P. a. (2016). Marketing Management : 15th Edition. Pearson Education, inc.
_____________________________________________________________________
Mario Hidayat Kotler, P. d. (2012 ). Principles of Marketing. Upper Saddle River, NJ: Pearson Education.
Kotler, P. (2006). Management Marketing :11th edition. Jakarta: PT Indeks.
Kotler, P. (2005). Management Marketing. Jakarta: PT Indeks.
Kotler, P. (2009). Management Marketing. Jakarta: Erlangga.
Kotler, P. (2008). Marketing Management : Millenium Edition. Jakarta: PT.
Prenhallindo.
Kotler, P. (2000). Marketing Management. Jakarta: PT. Prenhallindo.
Kotler, P. Marketing Management, Millenium Edition. Vol 2. Jakarta: PT Prenhallindo.
Kotler.Philip dan Armstrong, G. (2005). Principle of Marketing. Jakarta: Erlangga.
Lavinda. (2018, June 20). Starbucks will close 150 Stores in America next year.
Retrieved June 21, 2018, from CNN Indonesia:
https://www.cnnindonesia.com/ekonomi/20180620160411-92-307543/starbucks- bakal-tutup-150-gerai-lagi-tahun-depan
Lovelock, C. &. (2011). Services Marketing people, technology, strategy. England:
Pearson Education Limited.
Malhotra, N. K. (2012). Marketing Research: An Applied Approach 3rd European Edition. Harlow, England: Prentice-Hall.
Mallery, G. &. (2003).
Marketing Theories - The marketing mix from 4 Ps to 7 Ps. (1981). Retrieved May 17, 2018, from Proffesional Academy: https://www.professionalacademy.com/marketing- theories---the-marketing-mix---from-4-p-s-to-7-p-s
Mirzai, A. (2016). THE BRANDING : A STUDY OF BRAND IMAGE , BRAND.
Advanced Social Humanities and Management Journal , 1.
_____________________________________________________________________
Mario Hidayat Mischitelli, V. (2000). Your new restaurant. Canada: Adams Media Corporation.
Mowen, J. M. (1998). Consumer Behavior. New York: Prentice Hall inc.
Non-Probability Sampling. (n.d.). Retrieved December 17, 2017, from EXPLORABLE Think Outside The Box: https://explorable.com/non-probability- sampling
Norsyaheera Abd Wahaba, L. F. (2016). The Relationship Between Marketing Mix And Customer Loyalty In. Procedia , 1.
Oliver, R. (1999). Whence consumer loyalty? Journal of Marketing , 33-34.
Parasuraman, A. V. (2008). Delivering. The Free Press .
Parasuraman, A. Z. (1988). SERVQUAL : A Multiple-Item Scale For Measuring Consumer Perception of Service Quality. Journal of Retailing , 12-40.
Paul, J. (2000). Are you delighting your customers ? Non for-profit world , 34-36.
Peter, P. J. (1998). Consumer Behavior and Strategic Marketing. Jakarta: Erlangga.
Putri, B. U. (2018). Starbucks sales not reach the expectation, stock prices are declined. Jakarta: Tempo.co.
Ramadhanti, A. (2017). The Impact of Marketing Mix towards Purchase Decision.
eJournal Business Administration , 4.
Rawat, J. (2006). The Antecedents Factors and Business Outcomes of Customer Delight in Fashion Retail. University of Pretoria .
Raymond Sukamto, D. B. (2015). The Impact of Marketing Mix towards Customer Loyalty Mediated by. iBuss Management , 316 - 324.
Rendy Gulla, S. G. (2017). ANALYSIS OF PRICE, PROMOTION, AND SERVICE QUALITY TO CONSUMER SATISFACTION ON. EMBA , 1313 - 1322.
Schindler, C. &. (2011). Business research method .
_____________________________________________________________________
Mario Hidayat Sekaran, U. &. (2013). Research Methods for Business(6th Edition ed.). Chichester:
John Wiley & Sons Ltd.
Soedargo, M. (2017, May 9). Detik Finance. Retrieved May 17, 2018, from Coffee Consumption Growth.
Soerprihanto, S. a. (2010). Introduction Business. Yogyakarta: Graha Ilmu.
Stanton, W. J. (1998). Principle of Marketing : 9th Edition. Jakarta: Erlangga.
Sudarsana, E. G. (2018). the phenomenon of coffee shops trend in Indonesia. Jakarta:
Kompasiana.
Sugianto, D. (2017). Starbucks stocks in Indonesia keep declining. Jakarta: Detik Finance.
Suryani, T. (2008). Consumer behavior: implications of marketing strategy.
Yogyakarta: Graha Ilmu.
Suwandi. (2015). The Influence of Service Quality, Price and Brand Image To Customer Loyalty. Jurnal UNEJ , 70.
Syukron, A. (2016, March 4). Local Coffee Shop Ready to Compete with Starbucks.
Retrieved 11 June, 2018, from SWA: https://swa.co.id/swa/trends/marketing/coffee- shop-lokal-ini-siap-bersaing-dengan-starbucks
Tjiptono, F. (2006). Service Marketing. Malang: Bayumedia.
Trochim, W. M. (2006, October 10). Descriptive Statistics. Retrieved June 12, 2018, from Social Research Methods: https://socialresearchmethods.net/kb/statdesc.php Trochim, W. M. (2006). Inferential Statistic. Retrieved April 14, 2018, from Social Research Method: https://www.socialresearchmethods.net/kb/statinf.php
White, C. a. (2005). Satisfaction emotions and consumer behavioral intentions.
Journal of Services Marketing , 411-420.
_____________________________________________________________________
Mario Hidayat Wibisono, N. (2016, june 20). The city that live from coffee. Retrieved may 25, 2018, from Tirto.id: https://tirto.id/kota-yang-hidup-dari-kopi-bmKx
Yazid. (2003). Service Marketing : Second Edition. Yogyakarta: UII .
Yu, T. C. (2012). Corporate Brand Image and Customer Satisfaction on Loyalty: An Empirical Study of Starbucks Coffee in Taiwan. Journal of Social and Development Sciences , 24 .
Yulistara, A. (2018). Too Many Stores, Starbucks can be face Bankruptcy. Jakarta:
CNBC Indonesia.
Zeithaml, V. B. (2006). Service Marketing 4th Edition. New York: The MC Graw- Hill Companies, Inc.
