REFERENCES
Aaker, D. (1991). Managing Brand Equity;Capitalizing on the Value of Brand Name. E-book. New York: Free Press.
Agbor, J. M. (2011). The Relationship between Customer Satisfaction and Service Quality: A study of three Service. Thesis. Sweden: Umeå School of Business .
Accessed by 10 April http://umu.diva-
portal.org/smash/get/diva2:448657/FULLTEXT02.pdf
Agustina,Y,V. (2012). Analisis Pengaruh Kualitas Pelayanan, Kepuasan Pelanggan Dan Nilai Pelanggan Dalam Meningkatkan Loyalitas Pelanggan Jogloemar Bus ( Studi Kasus Pada Semarang Town Office). DIPONEGORO JOURNAL OF MANAGEMENT, Volume 1, Nomor 1, 1-11. Retrieved 30 March http://eprints.undip.ac.id/35886/1/Jurnal_Skripsi_Vina_Agustina_%28C2A008250
%29.pdf
Abukhalifeh, N,A.(2011). Guest Satisfaction and Loyalty in Food and Beverage Service Department in the Hotel Industry. Thesis. Penang; Universitas Sains Malaysia, Malaysia. Retrieved 20 March.
https://www.academia.edu/2424791/Guest_Satisfaction_and_Loyalty_in_Food_an d_Beverage_service_Department_in_the_Hotel_Industry
Bhattacherjee,A.(2010). Social Science Research: Principles,Methods, and Pratices. Tampa, Florida, USA:University of South Florida. Retrieved 20 March http://scholarcommons.usf.edu/cgi/viewcontent.cgi?article=1002&context=oa_text book
Carev, D. (2008). Guest satisfaction and guest loyalty study for hotel Industry.
Thesis. Rochester, Rochester Institute of Technology, United State.
http://scholarworks.rit.edu/cgi/viewcontent.cgi?article=1511&context=theses Damyanov, D. E. (2011). Consumer Evaluation Of A Brand Extensions. Thesis.
Amsterdam; Universiteit van Amsterdam. Accessed by 30 March http://dare.uva.nl/cgi/arno/show.cgi?fid=338987
Dehghan, A. (2012, January). An Investigation on the Relationship between Service Quality and Customer Satisfaction: In the Case of CCG CO. International Business
Research, Volume 5, No 1. Accessed 15 April
http://www.ccsenet.org/journal/index.php/ibr/article/viewFile/13842/9496
Fen, Y. S., & Lian, K. M. (2010). Service Quality and Customer Satisfcation : Antecedents Of Customer’s Re-patronage Intentions. Sunway Academic Journal 4.
Penang;KDU College Accessed 3 March
http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.137.1112&rep=rep1&ty pe=pdf
Ferdinand,A.(2006). Metode Penilitian Manajemen. Semarang: Universitas Diponegoro. Retrieved 15 April
Gardenia, Y. (2010). Pengaruh Kepuasan Terhadap Loyalitas Nasabah Bank.
Thesis. Universitas Gunadarma, Depok. Retrieved by 15 April
http://www.gunadarma.ac.id/library/articles/graduate/economy/2009/Artikel_1120 5365.pdf
Hartopo, R. (2012). Analysis of Brand Loyaty ; Case Study in 5-Star Budiness Hotel in Jakarta. Bachelor Student Thesis. Tangerang, Indonesia: Swiss German
University. Retrieve 30 March
http://www.sgu.ac.id/library/garuda/swf/HTM/2012/Rafica.swf
Hardiman,S.A. (2008). Analisis Pengaruh Kepuasan Konsumen Terhadap Loyalitas Pelanggan (Studi Kasus Pada Mega Jaya Embroidery). Thesis.
Universitas Katolik Soegijapranata, Semarang. Retrieved by 15 March.
https://www.academia.edu/9338362/ANALISIS_PENGARUH_KEPUASAN_KO NSUMEN_TERHADAP_LOYALITAS_PELANGGAN_STUDI_KASUS_PADA _MEGA_JAYA_EMBROIDERY_FAKULTAS_EKONOMI_JURUSAN_MANAJ EMEN_UNIVERSITAS_KATOLIK_SOEGIJAPRANATA_SEMARANG_2008 Hallowell,R(1996), “The Relationships of Customer Satisfaction, Customer Loyalty, and Profitability: an empirical study”, International Journal of Service Industry Management,Vol 7, No 4, pp.27-42 Retrieved by 21 April
http://www.emeraldinsight.com/doi/abs/10.1108/09564239610129931
Johannes, S. M. (2009). Kepuasan Pelanggan: Riviu Dan Pengembangannya Dalam Melakukan Penelitian. Accessed by 21 April https://johannessimatupang.files.wordpress.com/2011/04/makalah-riviu-konsep- kepuasan-pelanggan-februari-2009.doc
Jones, T.O., & W.E. Sasser. (1995),”Why Satisfied Customer Defect”, Havard Business Review, November-December,pp.88-99.Retrieved by 30 March
http://www.customerdelight.nu/content/04-artikelen/02-artikel- b/why_satisfied_customer_defect.pdf
Karnelia,& Jennysay. (2010,05 18). Info Makanan Jepang. Info Makanan Jepang Blogspot; http://infomakananjepang.blogspot.com/2010/05/sushi-tei.html Accessed by 15 April
Karunaratne,W. M. K. K. & Jayawadena, L. N. A. C. Jayawardena. Assessment of Customer Satisfaction in a Five Star Hotel - A Case Study. Thesis. Peradeniya, University of Peradeniya, Sri Lanka. Retrieved 20 March.
http://www.pgia.ac.lk/files/Annual_congress/journel/v21-3/258.pdf
Karina, I.S. (2012) Pengaruh Kepuasan Dan Nilai PelangganTerhadap Loyalitas Konsumen Rumah Makan Rasatama Kediri. Thesis. Universitas Brawijaya, Kediri.
Retrieved by 31 March
http://jimfeb.ub.ac.id/index.php/jimfeb/article/view/129/95 Kotler, P. (2002 ). Manajemen Pemasaran. Jakarta : Gramedia .
Kuncoro, R. S. (2013). Analisi Faktor-Faktor Yang Mempengaruhi Loyalitas Merek Terhadap Produk GT Radial.Thesis. Semarang : Universitas Diponegoro.
Accessed by 30 March http://eprints.undip.ac.id/40325/
Kurniawan, A. S. (2011). Pengaruh Trust In A Brand Terhadap Loyalitas Pelanggan; Studi pada Starbuck Coffee di Semarang. Thesis. Semarang:
Universitas Diponegoro. Retrieved 3 Maret
http://eprints.undip.ac.id/29536/1/Skripsi012.pdf
Lau, G. T., & Lee, S. H. (1999). Consumer’s Trust in a Brand and the Link to Brand Loyalty. Journal of Market-Focused Management,Volume 4, P.341-370.
Retrieved 30 March http://cmaps.cmappers.net/rid=1K0GXW9DN-24VWNVB- MQJ/Lau%26Lee%20%281999%29.pdf
MaNurung, D. S. (2009). Pengaruh Kepuasan Konsumen Terhadap Loyalitas Merek Pada Pengguna Kartu Pra-Bayar Simpati.Thesis. Medan: Universitas
Sumatera Utara. Retrived 30 March
http://repository.usu.ac.id/bitstream/123456789/14517/1/09E01117.pdf
Mosthagel, R. (2006). Customer Satisfaction, Service Quality in Online Purchasing in Iran. Thesis. Sweden: Lulea University of Technology.Retrieved 3 March http://epubl.ltu.se/1653-0187/2006/58/index-en.html
Newby. (2013). Research Method for Education. New York: Routledge. Retrieved 15 April
Okumu, J. (2012). Important Of Customer Satisfaction in Waska Restaurant.Thesis. Finland; Vaasan Ammattikorkeakoulu University of Applied
Sciences Retrieved 3 FFFCC CCMarch
https://www.theseus.fi/bitstream/handle/10024/44142/thesis%20doc.pdf?sequence
=1
Palilati,A.(2007). Pengaruh Nilai Pelanggan Kepuasan Terhadap Loyalitas Nasabah Tabungan Perbankan Di Sulawesi Selatan. Thesis. Universitas Haluoleo, Depok. Retrieved by 20 March
http://jurnalmanajemen.petra.ac.id/index.php/man/article/view/16637/16629
Pramitadewi, Y. H. (2009). Pengukuran kesadaran merek pada produk Madurasa PT. Air Mancur. Thesis. Surakarta: UNIVERSITAS SEBELAS MARET.
Retrieved 30 March http://eprints.uns.ac.id/8596/1/79702107200904041.pdf
Priyanto, D. (2013). Mandiri Belajar Analisi Data dengan SPSS. Jakarta:
Mediakom. Retrieved 15 April
Priyanto. (2011) Merancang Konsep Bisnis Sebuah Restoran (Bagian ke-2).
Blogspot. Retrieved by 20 May. http://blog.sirupbregas.com/merancang-konsep- bisnis-sebuah-restoran-bagian-ke-2
Puspitasari, R. (2010). Pengaruh Kualitas Layanan Teknis Dan Kualitas Layanan Pengguna Terhadap Kepuasan Pengguna Perpustakaan Close Access Sekolah Tinggi Ilmu Kesehatan Hutama Abdi Husada. Thesis. Retrieve 3 March
https://www.google.co.id/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rj a&uact=8&ved=0CCUQFjAB&url=http%3A%2F%2Fjournal.unair.ac.id%2FfilerP DF%2FJurnal_Ryka%2520Puspitasari.docx&ei=lEc3VbzlN8u5uASlr4Eg&usg=A FQjCNHbcnSjsR9O6S-BSbVUeQ-
zY0TX0g&sig2=0Q7Ny2HqrWkOmJvxz1ICOQ
Putra, A. B. (2013). Analisis Faktor Yang Mempengaruhi Kepuasan Konsumen Dalam Menggunakan Produk Mobil Merek Toyota. Thesis. Semarang:
FAKULTAS EKONOMIKA DAN BISNIS UNIVERSITAS DIPONEGORO.
Retrived 21 April http://eprints.undip.ac.id/39646/1/PUTRA.pdf Rangkuti, F. (2008). The Power Of Brand . Jakarta: Gramedia.
Rao, D., & Sahu, D. (2013). Impact of Service Quality on Customer Satisfaction in Hotel. IOSR Journal Of Humanities And Social Science (IOSR-JHSS)Volume 18, Issue 5 (Nov. - Dec. 2013). Retrieved 21 April http://iosrjournals.org/iosr- jhss/papers/Vol18-issue5/F01853944.pdf?id=8653
Ratri Eka,L. (2007) Hubungan Antara Citra Merek(Brand Image) Operator Seluler Dengan Loyalitas Merek (Brand Loyalty) Pada Mahasiswa Pengguna Telepon Seluler Di Fakultas Ekonomi Reguler Universitas Diponegoro Semarang.
Thesis. Semarang, Universitas Diponegoro. Retrieved by 15 April http://eprints.undip.ac.id/10439/1/Lutiary_(M2A000044).pdf
Samuel,H. (2009). Pengaruh Kepuasan Konsumen Terhadap Kesetian Merek (Studi Kasus Restoran The Prime Steak & Ribs Surabaya). Thesis. Universitas Petra Kristen, Surabaya. Retrieved by 30 April.
http://jurnalmanajemen.petra.ac.id/index.php/man/article/view/16133/16125
Santoso, S. (2014). Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Rawat Inap Kelas III Pada RS. Roemani Muhammadiyah Semarang.
Thesis.Semarang: Universitas Diponegoro. Retrieved 30 March http://eprints.undip.ac.id/35664/1/Skripsi_SANTOSO.pdf
ŞENSOY, A. K. (2010). Customer Satisfaction , a central phenomenon in marketing. Thesis. ISTANBUL: YEDITEPE UNIVERSITYINSTITUTE OF
SOCIAL SCIENCES. Retrieved 21 April
https://www.academia.edu/1977823/CUSTOMER_SATISFACTION_A_CENTRA L_PHENOMENON_IN_MARKETING
Setiyawati,A. (2009). Studi Kepuasan Pelanggan Untuk Mencapai Loyalitas Pelanggan. Thesis. Semarang, Universitas Diponegoro. Accessed by 15 April http://eprints.undip.ac.id/24660/1/ANTARI_SETIYAWATI.pdf
Smith, S., & Albaum, G. (2012). Basic Marketing Resarch. Qyaltrics Labs Inc.Retrieved 30 March
Sukmawati, R. R. (2010). The Impact Of Service Quality On Customer Satisfaction
in PT. Samafitro. Retrived 21 April
https://www.academia.edu/6475489/impact_of_service_quality_on_customer_satis faction_in_PT._Samafitro
Tjiptono, F. (2002). Stategi Pemasaran. Yogyakarta: Andi.
Tjiptono, F., & Chandra , G. (2007). Service, Quality and Satisfaction. C.V Andi Offset.
Wijaya, M.F. (2014). Impact of Scuba Diving tourism in Komodo National Park Indonesia towards tourist Satisfaction. Thesis. BSD City; Swiss German
University, Tangerang. Retrieved 20 March.
http://sgu.ac.id/library/thesisdetail.php?id=1-3310-051
Wisnawa ,B.M.I. (2010) Pengaruh Kepuasan Pelanggan Terhadap Loyalitas Pelanggan:
Studi Kasus Pada Jeje Resort Kuta Bali. Thesis. STIPAR Triatma Jaya, Bali.
Retrieved by 21 April
https://www.academia.edu/9338362/ANALISIS_PENGARUH_KEPUASAN_KO NSUMEN_TERHADAP_LOYALITAS_PELANGGAN_STUDI_KASUS_PADA _MEGA_JAYA_EMBROIDERY_FAKULTAS_EKONOMI_JURUSAN_MANAJ EMEN_UNIVERSITAS_KATOLIK_SOEGIJAPRANATA_SEMARANG_2008