COVID-19 PANDEMIC AND THE ADVERSITY OF HOTEL
INDUSTRY RELATIONSHIP BETWEEN SERVICE
GUARANTEES ON SERVICE QUALITY PERCEPTION
by Adrie Oktavio
Submission date: 19-Apr-2021 07:53PM (UTC+0700) Submission ID: 1563541898
File name: BETWEEN_SERVICE_GUARANTEES_ON_SERVICE_QUALITY_PERCEPTION_AN.docx (91.11K) Word count: 5255
Character count: 32577
2
3 3
7 13
2 17
4 6
8
14
5 5
1
2
%2
1
%3
< 1
%4
< 1
%PRIMARY SOURCES
Wu, C.H.J.. "Service guarantees in the hotel industry: Their effects on consumer risk and service quality perceptions", International Journal of Hospitality Management, 201209
Publication
www.tandfonline.com
Internet Source
Submitted to University of Southampton
Student Paper
irep.iium.edu.my
Internet Source
6
< 1
%7
< 1
%8
< 1
%9
< 1
%10
< 1
%11
< 1
%journals.sagepub.com
Internet Source
X. D. Xu, S. X. Zeng, H. L. Zou, Jonathan J. Shi.
"The Impact of Corporate Environmental Violation on Shareholders' Wealth: a
Perspective Taken from Media Coverage", Business Strategy and the Environment, 2016
Publication
Adil Khan, Abdul Saboor Mohammad,
Shahaliza Muhammad. "An integrated model of brand experience and brand love for halal brands: survey of halal fast food consumers in Malaysia", Journal of Islamic Marketing, 2020
Publication
uknowledge.uky.edu
Internet Source
Lily Shui-Lien Chen, Yung-Hsin Lee, Shih-Tse Wang. "Impact of intangibility on perceived risk associated with online games", Behaviour
& Information Technology, 2012
Publication
Maheen Iqbal Awan, Amjad Shamim, Jiseon Ahn. "Implementing ‘cleanliness is half of faith’
in re-designing tourists, experiences and salvaging the hotel industry in Malaysia
during COVID-19 pandemic", Journal of Islamic Marketing, 2020
Publication
14
< 1
%15
< 1
%16
< 1
%1
certifications by hotel chains: differences between ex-ante and ex-post decisions", Spanish Journal of Marketing - ESIC, 2018
Publication
jurnaljam.ub.ac.id
Internet Source
mafiadoc.com
Internet Source
www.ajhtl.com
Internet Source
