BY
AZRA SULAEMAN JASIN 2-3115-006
MASTER’S DEGREE In
MASTER OF BUSINESS ADMINISTRATION FACULTY OF BUSINESS AND COMMUNICATION
SWISS GERMAN UNIVERSITY The Prominence Tower
Jalan Jalur Sutera Barat No. 15, Alam Sutera Tangerang, Banten 15143 – Indonesia
August 2018
REVISION AFTER THESIS DEFENCE ON 11 AUGUST 2018
AZRA SULAEMAN JASIN
STATEMENT BY THE AUTHOR
I hereby declare that this submission is my own work and to the best of my knowledge, it contains no material previously published or written by another person, nor material which to a substantial extent has been accepted for the award of any other degree or diploma at any educational institution, except where due acknowledgement is made in the thesis.
_____________________________________________
Student Date
Approved by:
Dr. Dra. Ita Mariza, MM
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Thesis Advisor Date
Dr. Gregorius I. Suryanto, SE.,M.Sc
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Thesis Co-Advisor Date
Dr. Nila k Hidayat, SE., MM
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Dean Date
AZRA SULAEMAN JASIN
ABSTRACT
THE IMPACT OF LEADERSHIP STYLE ON EMPLOYEES PERFORMANCE IN PT SURVEYOR INDONESIA (INFRASTRUCTURE DIVISION
By
Azra Sulaeman Jasin Dr. Dra. Ita Mariza, MM, Advisor
Dr. Gregorius I. Suryanto, SE.,M.Sc, Co-Advisor
SWISS GERMAN UNIVERSITY
The purpose of the research is to know the significant impact of leadership style (transactional leadership and transformational leadership) on an employees performance at PT Surveyor Indonesia (infrastructure division.Research conducted by the author is using qualitative research methods. Qualitative research is expected to produce an in-depth description of the words, writings, and behavior that can be observed from an individual, a group of people, a particular organization in a particular setting context studied from a comprehensive, comprehensive and holistic perspective. There are two leadership styles studied by the researcher that implemented in PT Surveyor Indonesia, namely transactional leadership style and transformational leadership style. Based on the results of correlation analysis known that the correlation coefficient (r) of 0.952, meaning the leadership style of transactional, transformational leadership style and employee performance has a strong and positive relationship. From the result of hypothesis testing to correlation coefficient, it is known that there is a significant correlation between transactional leadership style (X1), transformational leadership style (X2) and employee performance (Y) with 95% confidence level. Corporate leaders should provide direction and division of tasks in accordance with employee's ability standards so that employees can work better.
Keywords: Leadership Style, Employee Performance.
AZRA SULAEMAN JASIN
© Copy Right 2018 By Azra Sulaeman Jasin
All right reserved
AZRA SULAEMAN JASIN
DEDICATION
I dedicate this thesis to my beloved parents for her great support, encouragement and patient. I dedicate also this work for all my team members at
PT. SURVEYOR INDONESIA, may the force be with you.
AZRA SULAEMAN JASIN
ACKNOWLEDGEMENTS
I wish to thank the members of my committee for their support, patience and good humor. Their gentle but firm direction has been most appreciated. Dr.
Dra. Ita Mariza, MM, as Advisor was particularly helpful in guiding me toward a qualitative methodology. Dr. Gregorius I. Suryanto, SE.,M.Sc, as Co-Advisor interest in sense of competence was the impetus for my proposal. Thanks for my parents Prof. Dr. Azzam Jasin, MBA and Ir. Magdalena RA Jasin and my sister dr.
Madeleine Ramdani Jasin for support. Finally, I would like to thank of Management PT Surveyor Indonesia especially Infrastructure Division and thanks and Mrs. Herlina Dewi Simatupang that for to support. Mr. Zain Hasmi Nasution as Head of Infrastructure Division in PT. Surveyor Indonesia. I have found my coursework throughout the Curriculum and Instruction program to be stimulating and thoughtful, providing me with the tools with which to explore both past and present ideas and issues.
AZRA SULAEMAN JASIN
TABLE OF CONTENTS
Page
STATEMEN BY THE AUTHOR ... 1
ABSTRACT ... 2
DEDICATION ... 4
ACKNOWLEDGEMENTS ... 5
TABLE OF CONTENTS ... 6
LIST OF TABLES ... 8
CHAPTER 1 – INTRODUCTION ... 9
1.1 Background ... 10
1.2 Research Problem... 11
1.3 Research Objectives ... 12
1.4 Significance of Study ... 12
1.5 Research Questions ... 12
1.6 Hypothesis ... 13
CHAPTER 2 – LITERATURE REVIEW ... 14
2.1 The Study Theory and Literature ... 14
2.1.1 Leadership ... 14
2.1.1.1 Understanding Leadership ... 14
2.1.1.2 Leadership approach ... 16
2.1.1.3 Functions of Leadership ... 17
2.1.1.4 Leadership Roles ... 18
2.1.1.5 Leadership Style ... 19
2.1.1.5.1 Transactional leadership... 20
2.1.1.5.2 Transformational leadership... 21
2.1.2 Performance ... 21
2.1.2.1 Understanding performance ... 21
2.1.3.2 Factors That Affect Performance ... 24
AZRA SULAEMAN JASIN
2.1.3.3 Understanding employee performance ratings... 25
2.2 Framework ... 26
CHAPTER 3 – RESEARCH METHODS... 28
3.1 Suggested Outline for Evaluation Research ... 28
3.2 Suggested Outline for Experimental Research ... 30
3.3 Suggested Outline for Hardware and Software Design ... 32
3.4 Suggested Outline for Simulation and Modelling ... 33
CHAPTER 4 – RESULT AND DISCUSSIONS ... 45
4.1 Description Subject and Object Research ... 45
4.2 Testing of Validity and reliability ... 45
4.3 Testing of regression assumption ... 58
4.4 Data Analysis ... 63
4.5 Testing of Hypothesis ... 65
CHAPTER 5 – CONCLUSION AND RECOMMENDATIONS... 69
5.1 Conclusion ... 69
5.2 Recommendations ... 70
REFERENCES ... 71
APPENDICES ... 74
APPENDIX 1. RESEARCH QUESTIONAIRE ... 74
APPENDIX 2. TRANSACTIONAL LEADERSHIP STYLE... 77
APPENDIX 3. TRANSFORMATIONAL LEADERSHIP STYLE ... 80
APPENDIX 4. TABLE T ... 86
CURRICULUM VITAE ... 87