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Staff

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Word Processing Supervisor

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Organization Chart

Information Technology organizations are very complex and dynamic. It is not unusual for individuals with one set of skills to be with the applications, planning or operations groups of an organization. The approach that we have taken for classifying staff members is to place them were they will “most likely” be.

The chart below depicts how the position can be grouped to help achieve that objective.

Staff

Chief Information Officer

Administration Applications Technical Support Operations

Personnel/Planning

Accountant Accounting Analyst Accounts Payable Clerk Administrative Assistant Change Control Analyst Customer Service Coordinator Data Center Facility Administrator Data Security Administrator Disaster Recovery Coordinator Forms & Graphics Designer Internet-Intranet Administrator Key Performance Indicator Analyst Maintenance Contract

Administrator Operations Training Coordinator Pandemic Coordinator PCI-DSS Coordinator Procurement Assistant Procurement Coordinator Record Management Coordinator Staff Accountant

Quality Measurement Analyst Wireless Coordinator Word Processing Lead Operator Word Processing Operator

Account Representative Business Analyst E-Commerce Specialist Business Services Analyst Enterprise Architect 4th GL Specialist 4th GL Specialist Senior Cloud Computing Architect Data Analyst

ERP Architect ERP Business Analyst ERP Developer ERP Functional Lead ERP Process Owner ERP Subject Matter Expert ERP Team Leader ERP Trainer

LAN Applications Support Analyst Object Programming Object Programming Senior On-Line Transaction Analyst POS Coordinator POS Senior Coordinator Programmer Analyst Programmer Assistant Programmer Programmer Senior Systems Analyst Systems Analyst Senior Systems Support Specialist Systems Support Specialist Senior UNIX Programmer

Web Analyst Web Site Designer

Assistant Network Control Analyst Audio Visual Technician BYOD Support Specialist Database Specialist Desktop Specialist Desktop Technician ERP Data Architect ERP Decision Support Analyst ERP Infrastructure Administrator ERP Master Data Analyst ERP Security Administrator ERP Security Analyst ERP Technical Lead Internet Developer Network Administrator Network Control Analyst Network Engineer

Network Services Administrator Network Specialist Network Specialist Senior Personal Computer Specialist Software Engineer Software Quality Control; Tester Systems Integrator Systems Programmer Systems Programmer Senior Technical Services Specialist Technical Specialist Technical Specialist Senior Telecommunications Technician Voice Communications Coordinator Voice Communications Specialist Voice Wireless Communications

Coordinator

Computer Equipment/Network Analyst

Computer Operator Junior Computer Operator Computer Operator Lead Customer Account Manager Data Entry Clerk

Hardware Installation Coordinator Help Desk Analyst

Help Desk Technician IT Associate (Entry Level) Librarian

Network Security Analyst Network Technician Media Librarian Operations Analyst Operations Analyst Senior POS Hardware Coordinator Print Operator Production Control Analyst Production Control Analyst Senior Production Control Specialist System Integrator Tape Librarian

Waste Management Coordinator Competitive Intelligence Analyst

Executive Secretary Human Resources Generalist Human Resources Specialist IS Planning Analyst Metrics Measurement Analyst

Planning Integration & Control Administrator

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Organization Chart

Personnel - All activities associated with staffing, compensation and performance appraisal.

Administration - All activities associated with managing the infrastructure of Information Technology (e.g., charge back, budgeting, audit and compliance, etc.).

Applications - All activities associated with the consulting support, design, development, implementation and modification of programs, systems and business operations.

Technical Support - All activities associated with “purely technical” infrastructure (e.g.

systems programming, operating system support, voice and data communications, database, etc.).

Operations - All activities associated with the operation of computer and business systems.

Information Technology in all organizations is comprised of five basic functions. Those functions are:

The focus and needs of the Internet, Intranets, blogs, social media and ERP within enterprises has resulted in the creation of a number of positions that are new to the IT function.

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4th GL Specialist

Position Purpose

This position reports to the senior 4th GL Specialist and has responsibility for assisting in the installation, modification and ongoing support of the 4th generation language environments.

Other areas of responsibility will include supporting the personal computer and office automation environments in order to maintain environmental continuity.

Problems and Challenges

The 4th GL environment is the center of the enterprise’s Information Technology and business automation applications development activities. It is extremely important to the enterprise that the applications developed in any 4th GL offer the highest reliability and performance possible.

The 4th GL Specialist is challenged to maintain, upgrade and troubleshoot the 4th GL software environment.

Essential Position Functions

Principal Accountabilities

Participates in the development of programming standards that will be utilized in the 4th GL and environments.

Troubleshoots and resolves hardware and software malfunction for variety of centralized and decentralized processing operations.

Assists clients with the definition of technical solutions in order to solve computer business issues.

Provides ongoing 4th GL technical support and training to all enterprise clients and personnel.

Maintains knowledge of new personal computer hardware and software technological advances and recommend improvements when appropriate.

Assists the senior 4th GL Specialist in the technical evaluation of new Information Center products or services.

Provides ad hoc reporting and development support as needed.

Performs at or above the enterprise’s Information Technology performance standards.

Authority

Assist the senior 4th GL Specialist in all aspects of 4th GL software usage including installation and upgrades.

Assist in monitoring and reporting 4th GL software performance and reporting “bugs” to application developers and focus vendors.

Assist in the development and maintenance of 4th GL application problem analysis and resolution techniques.

Analyze and resolve problems quickly and efficiently

Support applications and operations with technical consultation and specialized programming in the area of 4th GL applications.

Coordinate with and assists in the activities of applications developers and project managers using any 4th GL.

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4th GL Specialist

Evaluate 4th GL software and reporting significant findings to the information center manager.

Contacts

This position requires contact with applications and technical support personnel from 4th GL vendors and other related enterprises. Within the enterprise, contacts will be made with the help desk, with application and operations staff, and occasionally with enterprise personnel outside of IT for trouble shooting and the development of specifications.

Position Requirements

BS or BA degree in computer science, business administration, or related experience 2 years programming experience with 4th GLs

Knowledge of and background with business applications Strong written and verbal communication skills

Experience in the hardware and software vendor processing environments is very helpful

Career Ladder

The career track for this position would be senior 4th GL Specialist.

4th GL Specialist

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4th GL Specialist Senior

Position Purpose

The 4th GL Specialist Senior is responsible for 4th GL software management and applications programming in the enterprise’s computing environment including software installation, configuration, modification, troubleshooting, security, resource monitoring, and the

development of specialized programs in any 4th generation language used by the enterprise.

Other areas of responsibility include supporting the personal computer and office automation environments in order to maintain environmental continuity including but is not limited to the evaluation, selection and training of new products or services and provides systems analysis, programming, and testing support.

Problems and Challenges

The 4th GL environment is the center of the enterprise’s Information Technology and business automation applications development activities. It is extremely important to the enterprise that the applications developed in any 4th GL offer the highest reliability and performance possible.

The 4th GL Specialist Senior is challenged to maintain, upgrade, and troubleshoot the software environment.

Essential Position Functions

Assists in 4th GL software installation and tuning, default configuration, 4th GL software upgrades, software and application performance, and reporting “bugs” to development.

Develops tools and procedures to support development in any 4th GL used presently or in the future by the enterprise.

Supports development activities that require specialized 4th GL programming.

Develops programming standards that will be utilized in the 4th GL environment.

Provides advanced levels of technical and development support and training to all enterprise clients who utilize 4th GL.

Serves as a technical support analyst for the LAN environment.

Directs the activities in the Information Center Group in establishing and maintaining an effective client-support relationship.

Creates and develops all levels of training classes including the classroom curriculum.

Coordinates with other departments within Information Technology to maintain effective communication channels.

Recognizes and identifies potential areas where existing 4th GL policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.

Upholds the enterprise policy guidelines as well as recommends new and improved guidelines to better service enterprise clients.

Maintains the integrity of the applications, and insures the continuity with the current processing applications.

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Insures that all client requests and problems are being appropriately and adequately resolved in a timely basis.

Demonstrates skill in advanced programming techniques and expertise in moving the enterprise operating environment to program specifications.

Presents at local and national user groups on 4th GL implementation within the enterprise.

Publishes articles describing both the enterprise’s activities and assessments of technology regarding 4th GL applications.

Participates with 4th GL vendors in the assessment of advanced transaction processing and database productions including beta and field test participation.

Fulfills departmental requirements in terms of providing work coverage and

administrative notification during periods of personnel illness, vacation, or education.

Authority

Install and upgrade all of 4th GL software.

Monitor and report 4th GL software performance and reporting “bugs” to application developers and focus vendors.

Direct the development and maintenance of 4th GL application problem analysis and resolution techniques.

Analyze and resolve all classes of problems associated with 4th GL quickly and efficiently.

Support applications and operations with technical consultation and specialized programming in the area of 4th GL applications.

Coordinate with and assist in the activities of applications developers and project managers using any 4th Generation Language.

Evaluate and recommend 4th GL software and reporting significant findings to the management.

Contacts

This position requires contact with applications and technical support personnel from 4th GL vendors and other related enterprises. Within the enterprise, contacts will be made with the help desk, with application and operations staff, and occasionally with enterprise personnel outside of IT for trouble shooting and the development of specifications.

Position Requirements

BS or BA degree in computer science, business administration or related field 5 years of programming experience

3 years of system programming

4 years experience with 4th generation languages 4 years of supervisory experience

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3 years of experience in a training environment

Ability to express complex technical concepts effectively, both verbally and in writing Ability to work well with people from different disciplines with varying degrees of technical experience

Career Ladder

This position offers two different career tracks. The first is for continued technical leadership within applications, operations or technical support. The second track would be to become a project manager within technical support or a project manager in another department within IT.

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Account Representative

Position Purpose

The Account Representative is responsible for determining and managing Information

Technology activities for a specific customer location(s). The Account Representative will ensure all Information Technology resources required to support the customer are identified and tracked to achieve cost, schedule and performance objectives and arbitrate resolution to any obstacle which may hinder the relationship. The Account Representative is the primary focal point with customer personnel and provides necessary information concerning Information Technology services and products.

Problems and Challenges

The Account Representative is challenged with interfacing between Information Technology and its customers. The Account Representative helps to define the service level agreements with the customer and then is the single point of contact in the management and delivery of services to the customer as Information Technology delivers the services required while meeting the service level agreement terms.

Essential Position Functions

Oversees site specific Information Technology projects ensuring that the customer receives the contract services in accordance with cost, schedule and performance objectives.

Directs all activities associated with mandated requirements including Sarbanes-Oxley.

Complies with ISO 2000 Series Standards.

Consults with the customer and Information Technology personnel to alleviate issues prior to their development into problems by bringing the resources of Information Technology to bear resolving customer issues.

Oversees site specific maintenance activities ensuring the customer receives the contract services in accordance with cost, schedule, and performance objectives.

Negotiates and oversees budgets, services and statement of work with client based upon predetermined priorities as agreed upon by the client and Information Technology.

Maintains a close relationship with the client, provides guidance, assesses requirements for additional services and promotes use of Information Technology services where appropriate.

Formulates plans for additional products and services which can be marketed by Information Technology to the client to fulfill their needs.

Negotiates with customers, procurement personnel, vendors, and contractors for services as required by the Service Level Agreements (SLA).

Recognizes and identifies potential areas where existing policies and procedures require change or where new ones need to be developed, especially regarding future business expansion.

Coordinates the development of the Information Technology SLA as the process owner in conjunction with Business Management.

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Monitors and reports performance of the SLA to the customer on a regularly scheduled basis.

Works with the Division Cost Controllers to meet affordability targets.

Adheres to established company, division and departmental policies, standards, and procedures.

Performs all responsibilities within the guidelines of enterprise policies and directives at or above the company's performance and evaluation standards.

Authority

Oversees all Information Technology budget activity for a specific division and/or site.

Process owner of the SLA.

Liaison between Information Technology and the customer.

Direct the application of Information Technology resources in conjunction with Information Technology functional managers to implement division projects and resolve customer issues.

Identify potential problems before they occur and ensure the development and implementation of solutions.

Provide the SLA/Contract Statement of Work to the Information Technology functional departments for the annual budgeting process.

Contacts

Within the Information Technology organization, substantial contact is required with all

functional managers and departmental personnel to coordinate services and problem resolution for customers. Extensive contact is required with the customer/end-user community, typically interfacing with Division ECM's. Vendor and supplier contact is significant while ensuring agreed upon delivery of product and services and while evaluating state-of-the-art technologies and methodologies.

Position Requirements

College graduate with a degree in Computer Science, Mathematics, Engineering, Business, or related field is highly recommended.

Graduate level degree in Computer Science or related field is desirable.

Management experience in all aspects of an information systems environment (including applications development, technical infrastructure, personnel and cost scheduling) is desirable.

Minimum 8 years experience as a project manager in successfully implementing information systems.

Must be able to plan and control projects, develop and manage budgets, understand the Customer's business processes, and develop solutions which support the Customer's goals.

Must understand and clearly communicate to other members of Information Technology the Customer's information system methods, processes, principles and development methodologies.

Excellent oral, written and interpersonal communication skills are required.

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Career Ladder

The logical career ladder for the Account Representative would be to move into a project manager position within Information Technology or the customer’s organization.

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Accountant

Position Purpose

The Accountant is responsible for performing the recording and analysis of financial data through general accounting, cost accounting and auditing disciplines within the IT organization.

Problems and Challenges

The Accountant faces the challenge of insuring that the organization meets its legally required reporting and tax obligations. In addition, the Accountant provides data and information to assist management in identifying problem areas or projects.

Essential Position Functions

Maintains the accounting records of the IT organization in accordance with Generally Accepted Accounting Principles (GAAP) and internal policies.

Complies with Sarbanes-Oxley requirements Complies with ISO 2000 Series Standards

Analyzes transaction postings for cost distribution and classification of materials, labor, overhead, job orders, service orders and spares.

Prepares and issues monthly, quarterly, annual and other financial statements and reports as required.

Records journal and adjusting entries to insure the financial records accuracy and fairly reflect the financial position of the IT organization.

Performs auditing and accounting assignments relating to specific accounting and financial functions, such as payroll, insurance, property, and billing.

Maintains the general cost, expense and subsidiary ledgers in a timely and accurate manner.

Examines accounting reports, procedures, and schedules issued by various functional groups for possible improvements in the information disclosed and the manner of presentation.

Interfaces with outside agencies such as Internal Revenue Service; County Tax Assessor, city and county offices; outside auditors; and other applicable agencies as required.

Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.

Performs at or above the enterprise’s Information Technology evaluation standards.

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Accountant

Authority

Prepare and issue financial and accounting reports.

Interface with governmental agencies, such as the IRS and the County Tax Assessor;

customer representatives; and outside agencies, as required.

Provide guidance to other accounting personnel as required.

Contacts

Routine contact is required with management and professional staff at all organizational levels.

Within the business, minimal contact is required with various management groups of IT users.

This contact is typically linked with “charge-back” of invoices for IT projects and services. Contact with external vendors and suppliers are not normally required.

Position Requirements

4 year degree in accounting, finance, business administration or related field or equivalent experience required

Graduate degree in accounting, finance or business administration desirable for senior and specialist position

2 years work experience as a staff accountant or equivalent experience is desirable Working knowledge of cost accounting standards (CAS), Financial Accounting Standards Board (FASB), IRS and other taxing and licensing agencies is a plus

Ability to effectively use computer accounting, budgeting and reporting tools required Ability to communicate effectively in writing and orally when dealing with government agencies and internal and external customers is required

Career Ladder

The logical career progression for the Accountant would be to Manager Accounting within the IT group or to a lateral position in the enterprise. The experienced Accountant may also ability to qualify as a CPA.

Accountant

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Accounting Analyst

Position Purpose

The Accounting Analyst is responsible for the general support of Information Technology’s accounting group, including maintaining the financial system parameters (General Ledger, Accounts Payable, Fixed Asset, and Custom applications); developing, maintaining and/or training Information Technology accounting personnel on the efficient and effective use of the enterprise’s financial systems while identifying areas of concern and acting as a corporate liaison to the enterprise’s accounting group.

In addition, the Accounting Analyst is responsible for assisting the corporate accounting group in preparing, maintaining, and/or filing appropriate tax, license, and insurance forms; coordinating the month-end close; preparing, generating, and distributing various financial reports; reviewing financial statements and financial letters; and completing special projects, as assigned by the Accounting Supervisor.

Problems and Challenges

The Accounting Analyst is challenged with understanding and developing procedures to properly report the financial health of the enterprise with a high level of reliability and compliance to Generally Accepted Accounting Principles (GAAP) and governmental regulations

Essential Position Functions

Maintain the enterprise’s financial application system parameters, including the General Ledger, Accounts Payable, Fixed Asset, Burst and Bind, and other enterprise’s systems, as assigned, in support of corporate and division accounting requirements while maintaining compliance with corporate accounting policies and procedures.

Provide enterprise’s systems support to corporate accounting personnel on accounting, finance, and reporting requirements as they relate to the effective and efficient use of the enterprise’s system in support of the preparation of accurate and timely financial information and reports.

In partnership with corporate staff accountants: guide, support, and motivate division accounting staff in the successful use and operation of the enterprise’s systems.

Develop and maintain training documentation on the usage of the enterprise’s financial systems in compliance with corporate policies and procedures.

Participate in the definition, design, and development of financial and managerial reports throughout Enterprise’s, as assigned, to ensure compatibility and maintenance of appropriate internal controls.

Prepare, maintain, and file appropriate tax, license, and insurance information.

Generate, prepare, maintain and distribute financial and managerial reports as assigned.

Fulfill departmental requirements to provide work coverage and administrative notification during periods of personal illness, vacation, or education.

Perform all responsibilities within the guidelines of corporate policies and directives at or above the company's performance and evaluation standards.

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Accounting Analyst

Authority

Assist division staff members to optimize their understanding and utilization of the Enterprise’s systems.

Provide support others in the appropriate recording and reporting of corporate, division, and subsidiary transactions.

Work with all divisions and departments to ensure that appropriate policies, procedures, and controls are in place and maintained. Immediately notify senior management of any malfeasance by Enterprise’s personnel.

Identify potential service level and

process problems before they occur and recommend solutions.

Contacts

Within the Information Technology organization, routine contact is required with division management and accounting personnel to ensure conformity in reporting and systems use and the satisfaction of financial and managerial requirements. Within corporate, contact is required with the Assistant Controllers, Staff Accountants, and Accounting Supervisor.

Position Requirements

High school diploma or equivalent is required

BA Business school or college level background is preferred.

Ability to effectively communicate in both written and oral forms.

Minimum of two years experience in accounting or a related business field.

Familiarity with sales tax, use tax, and business license forms desired.

Career Ladder

The logical career ladder for the Accounting Analyst would be to move into the Accounting Supervisor or General Accountant position.

Accounting Analyst

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Accounts Payable Clerk

Position Purpose

The Accounts Payable Clerk is responsible for all functions related to the processing of payments of the Information Technology function, producing required and relevant financial and

managerial accounts payable reports, completing special projects as assigned, and ensuring the accuracy of Information Technology’s accounts payable records.

Problems and Challenges

The Accounts Payable Clerk is challenged understanding procedures and processes associated with the generation of Purchase Orders, materials receipt and payment of Invoices.

Essential Position Functions

Support the maintenance and preparation of fair and accurate division financial records in the recording of inter-company account payable transactions.

Identify and implement, under the guidance of the Accounting Supervisor, innovative processes to enhance accounts payable processing, reporting, check preparation, and distribution. Ensure the preservation and proper use of Enterprise’s assets.

Provide management and other appropriate internal organizations with accurate and timely accounts payable information and reports.

Handle any correspondence and/or communications related to Information Technology accounts payable, under the direction of the Accounting Supervisor.

Process, file, and route/mail checks and invoices as appropriate.

Maintain inventory stock for all required accounts payable checks and forms.

Fulfill departmental requirements in terms of providing work coverage and administrative notification during periods of personal illness, vacation, or education/training.

Perform all responsibilities within the guidelines of corporate policies and directives at or above the company's performance and evaluation standards.

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Authority

Inform management of potential problems before they occur and communicate solutions.

Interface with banks and vendors as required to perform assigned responsibilities.

Provide accounts payable guidance to Information Technology personnel as required.

Identify potential service level problems before they occur and implement solutions.

Work with all departments to ensure that appropriate policies, procedures, and controls are in place and maintained. Immediately notify senior management of any

malfeasance by Enterprise’s personnel.

Contacts

Within the Information Technology organization, routine contact is required with division personnel to ensure all accounts payable requirements are satisfied. Additionally, limited contact with the Corporate Controller, Chief Financial Officer, and division management may be required. Externally, the Accounts Payable Clerk will have frequent contact with vendors and banks concerning Enterprise’s accounts.

Position Requirements

BA Business school or college level background is preferred.

Ability to effectively communicate in both written and oral forms.

Minimum of two years experience in accounting or a related business field.

Experience with equipment required in the processing of accounts payable in a computerized system.

Career Ladder

The logical career ladder for the Accounts Payable Clerk would be to move into the Accounting Supervisor or General Accountant position.

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Administrative Assistant

Position Purpose

The Administrative Assistant is responsible for providing secretarial and administrative assistance in the Information Technology Department.

Problems and Challenges

The Administrative Assistant is challenged with managing and understanding and developing procedures to properly report all necessary information to the executives within the Information Technology function.

Essential Position Functions

Coordinate and prioritize the schedule of the executive to make the most effective use of time. Arrange meetings and travel plans, keep a current calendar, and screen phone calls.

Apprise the executive of any relevant issues pertaining to the Information Technology or its personnel.

Use discretion when dealing with confidential information: Maintain files and information related to the executive’s duties. Request or give sensitive information to other members of management, when directed.

Provide secretarial support to the executive direct reports.

Answer phones (finalize call if possible), receive and route paper mail and e-Mail, coordinate presentations, word-process, and communicate/correspond on behalf of the executive when directed.

Maintain office supplies, environment, and equipment. Coordinate with outside contractors to provide services, as necessary.

Accept and complete operational and financially related tasks and special projects, as assigned.

Fulfill departmental requirements in terms of providing work coverage and administrative notification during periods of personal illness, vacation, or education/training.

Perform all responsibilities within the guidelines of corporate policies and directives at or above the Information Technology’s performance and evaluation standards.

Authority

Inform management of potential problems before they occur and communicate solutions.

Interface with outside advisors and auditors, corporate and division management as required performing assigned responsibilities.

Communicate/correspond on behalf of the executive when directed, or as appropriate.

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Hire, supervise, and evaluate temporary employees.

Work with all departments to ensure that appropriate policies, procedures, and controls are in place and maintained. Immediately notify senior management of any malfeasance by the Information Technology’s personnel.

Contacts

Within the organization, routine contact is required with the other executives, and all levels of management in the organization. Externally, the Administrative Assistant will have frequent contact with external auditors, customers, suppliers, and government agencies.

Position Requirements

High school graduate required.

Extensive PC skills including word processing, spreadsheets, e-Mail, presentation software and network competence is required.

A minimum of 2 years prior experience as an administrative assistant.

Thorough knowledge of current accounting techniques and methodologies in office operations.

Prior experiences with the ability to plan, control, and execute projects with limited direction from others.

Ability to effectively communicate, in both written and oral forms, when dealing with internal and external customers and suppliers.

Prior experience with advanced corporate office operation environments and automated systems.

Career Ladder

The logical career ladder for the Administrative Assistant would be to move to a more senior executive, become an executive Secretary or an Office Manager.

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Audio Visual Technician

Position Purpose

The Audio Visual Technician is part of the Communications Team, operates, schedules and maintains audiovisual services for the enterprise. The Audio Visual Technician is charged with insuring end user satisfaction by responding to requests for audiovisual services in a timely and efficient manner.

The Audio Visual Technician responsible for the steady operation of the enterprise audio visual equipment including replacing lens and maintaining project screens, , and reporting and providing for the repair of broken audio visual equipment. The Audio Visual Technician reports to the Production Services Supervisor.

Problems and Challenges

The Audio Visual Technician is challenged with providing uninterrupted audio visual services to users.

Essential Position Functions

Organizes and maintains Institution conference room presentation facilities.

Transports and sets up audiovisual equipment.

Maintains and upgrades audiovisual equipment; troubleshoots, repairs, or coordinates repair of audiovisual equipment. Makes recommendations for equipment purchase, system design, and facility utilization.

Provides projectionist services for seminars, lectures and other events.

Video records seminars, lectures and other events upon request.

Operates and troubleshoots teleconferencing units.

Provides system operation for off-site and remote meetings.

Assists individuals in the operation of audiovisual equipment; provides training and instruction to the enterprise.

Assists with various other Graphic Services operations such as display preparation, publication distribution, framing and signage.

Assists with a variety of information display and publication tasks in Graphic Services.

Performs other duties as the supervisor may, from time to time, deem necessary.

Strives to learn the job functions of the position’s immediate superior as well as peer- level positions with whom the individual interacts. It is the responsibility of the individual to be prepared for temporary re-assignment and/or promotion due to extended illness, personal emergency or business necessity.

Fulfills departmental requirements in terms of providing administrative notification during periods of illness, vacation, or education.

Develops and maintains service level agreements with the various user departments and enterprise business units.

Performs at or above Information Technology performance Standards.

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Authority

Keeps an inventory of all audio visual equipment, connectors, cables and supplies.

Keeps a log of all maintenance and problems.

Insures the quality of all audio visual equipment.

Orders supplies, parts, and equipment for the audio visual function.

Contacts

Within the enterprise, contact will be made with all departments, production services and data center personnel who utilize audio visual equipment.

Position Requirements

University course work in progress to BS or BA degree in computer science, business administration, or related field or equivalent is recommended

Knowledge audio visual equipment operations

Career Ladder

This position would lead into a Customer Service, Help Desk, or production function (with the prerequisite training).

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Business Analyst

Position Purpose

The Business Analyst is responsible for the review, analyze, and evaluate processes, systems, and user needs for planned projects on the based on the business plan of the enterprise. The Business Analyst is involved in the development of business cases, facilitation of analysis workshops, the selection of the most effective solution and the definition and management of User Acceptance Testing (UAT) to ensure enterprise operational and IT deliverables meet the requirements of the enterprise.

The Business Analyst assists the IT staff in understanding the enterprise’s operational needs for both automated and manual solutions to business systems and procedures. The incumbent is involved in planning, organizing and conducting detailed management analytical studies to define problems, identify deficiencies and improve solutions which impact the enterprise’s effectiveness, and provide the basis for management decision.

Problems and Challenges

The relations ship between the enterprise, its internal functions and relationships with it customers and suppliers is within the scope of this position. A working knowledge of the computer hardware and operating system software, which is the center of the enterprise’s Information Technology and business services activities, must be understood by the Business Analyst. It is extremely important to the enterprise that the business services systems offer the highest reliability and performance possible. The Business Analyst is challenged to assist the enterprise in maintaining, upgrading and troubleshooting the business services solutions that are or could be implemented.

Essential Position Functions

Performs requirements gathering and analysis to include: analytical techniques, interview techniques, data gathering techniques, current system documentation, business modeling methods, business process, rules and logic, data gathering to solve complex issues, development of implementation plans, development of requirements, JAD sessions and key analytical troubleshooting.

Partners with business users to gather all requirements to formulate business specifications and translating those into business functionality.

Work with users to create solutions that support Key Performance Indicators (KPI) within the using organization

Documenting workflows and results of business analysis and obtaining sign-off from users on specifications.

Meets IT Service Management (ITSM) standards.

Assists the technical team in translating application functionality into application architecture and the production of a business functionality requirements statement.

Communicates the business directives, goals, and needs to the technical team and serving as business interface from the enterprise’s operational management team managing expectations and defining business satisfaction metrics.

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Business Analyst

Designs and executes test plans to ensure that business requirements and functional specifications are implemented properly and meet ROI objectives.

Understands the long-term business objectives and suggesting strategies to meet those objectives; introducing innovation to business processes through technology if

appropriate.

Assists the enterprise’s business operations staff in developing content or other materials; recommending enhancements and identifying new business requirements Applies knowledge of system capacity to determine feasibility of projects.

Maintains current knowledge of new hardware and software and recommends upgrading to maintain efficient operation.

Works with IT application analysts and programmers as necessary.

Performs analysis of department production and redesigns workflow if appropriate Develops, edits and maintains operating procedures and standards manuals.

Serves as a consultant to the enterprise in work measurement, system studies or cost/effectiveness analysis.

Directs the activities of the Forms/Graphic Designer and departmental secretarial support in maintaining an effective user-support relationship.

Provides assistance as required to organizations outside of the enterprise to improve internal procedures that may be advantageous to the enterprise.

Approves all enterprise business forms required for the various operations within the enterprise.

Conducts training sessions to implement new or improved systems and procedures.

Conducts meetings on all levels of management for purposes of presentations, reviews, approvals of recommendations, etc.

Performs at or above the enterprise’s performance standard and specifically for procedures development and analysis.

Assumes additional responsibilities as assigned.

Recognizes and identifies potential areas where existing business services policies and procedures require change, or where new ones need to be developed, and make recommendations in these areas.

Authority

Assist in hiring, discipline, transfer, promotion, increases, etc.

Change schedules or working relationship.

Structure priorities of function to be completed.

Initiate policies and procedures.

Monitor and analyze business services system performance.

Develop and maintain of business services system problem analysis and resolution techniques.

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Business Analyst

Analyze and resolve problems quickly and efficiently as they relate to business services.

Support applications and operations with business management consultation relating to the business services area.

Evaluate the hardware and software vendor and third party hardware and software and report significant findings regarding business services applications to the Information Center Manager.

Evaluate cloud computing providers and solutions.

Contacts

This position requires contact with business and IT support personnel within the enterprise.

Within the enterprise, contacts will be made with application and operations staff, and

occasionally with enterprise personnel outside of IT for trouble shooting and the development of specifications relating to business services software.

Position Requirements

Personal qualities: resourcefulness, responsibility, tenacity, independence, energy, and self-confidence, strong analytical skills, solid business judgment, creativity, and the ability to communicate effectively with executive management

BS or BA level degree in computer science, business administration, operations engineering or related field

5 years of supervisor, administrative or systems procedures analysis experience, three in the business services area are required as well

Experience in areas of operations engineering (i.e. work simplification, work measurement techniques/skills)

Ability to express complex technical concepts effectively, both verbally and in writing Analytical and organizational skills

Ability to work independently with limited supervision

Knowledge of office automation, Information Technology techniques and practices, forms and records management

Ability to work well with people from different disciplines with varying degrees of technical experience

Career Ladder

The career track for this position is continued leadership within the IT function or user organizations.

Business Analyst

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Business Services Analyst

Position Purpose

The Business Services Analyst is responsible for assisting in business services software management practices and procedures in the enterprise’s computing environment including being responsible for developing and maintaining clients’ standard practices and procedures that insures practical and efficient business operations.

The incumbent is involved in planning, organizing and conducting detailed management analytical studies to define problems, identify deficiencies and improve solutions which impact the enterprise’s effectiveness, and provide the basis for management decision.

Problems and Challenges

The computer hardware and operating system software is the center of the enterprise’s Information Technology and business services activities. It is extremely important to the enterprise that the business services systems offer the highest reliability and performance possible. The Business Services Analyst is challenged to assist the IT management in maintaining, upgrading and troubleshooting the business services software implementation methodology.

The incumbent works to help the organization achieve it Key Performance Indicator (KPI) goals and must see that all business records are retained and destroyed in accordance with the enterprise record management policy. In addition, the incumbent needs to have an understanding of the ramifications of all mandated and regulated requirements such as Sarbanes-Oxley, HIPAA, and PCI-DSS.

Essential Position Functions

Develops, edits and maintains operating procedures and standards manuals.

Meets IT Service Management (ITSM) standards.

Serves as a consultant to the enterprise in work measurement, system studies or cost/effectiveness analysis.

Works with users in developing Key Performance Indicators (KPI) and creating solutions that support KPIs

Directs the activities of the Forms/Graphic Designer and departmental secretarial support in maintaining an effective user-support relationship.

Provides assistance as required to organizations outside of the enterprise to improve internal procedures that may be advantageous to the enterprise.

Approves all enterprise business forms required for the various operations within the enterprise.

Conducts training sessions to implement new or improved systems and procedures.

Conducts meetings on all levels of management for purposes of presentations, reviews, approvals of recommendations, etc.

Performs at or above the enterprise’s Information Technology performance standard and specifically for procedures development and analysis.

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Assumes additional responsibilities as assigned.

Recognizes and identifies potential areas where existing business services policies and procedures require change, or where new ones need to be developed, and make recommendations in these areas.

Authority

Assist in hiring, discipline, transfer, promotion, increases, etc.

Change schedules or working relationship.

Structure priorities of function to be completed.

Initiate policies and procedures.

Monitor and analyze business services system performance.

Develop and maintain of business services system problem analysis and resolution techniques.

Analyze and resolve problems quickly and efficiently as they relate to business services.

Support applications and operations with business management consultation relating to the business services area.

Evaluate the hardware and software vendor and third party hardware and software and report significant findings regarding business services applications to the Information Center Manager.

Contacts

This position requires contact with sales and technical support personnel from the hardware and software vendor and other enterprises. Within the enterprise, contacts will be made with the help desk, with application and operations staff, and occasionally with enterprise personnel outside of IT for trouble shooting and the development of specifications relating to business services software.

Position Requirements

BS or BA level degree in computer science, business administration, operations engineering or related field

5 years of supervisor, administrative or systems procedures analysis experience, three in the business services area are required as well

Experience in areas of operations engineering (i.e. work simplification, work measurement techniques/skills)

Ability to express complex technical concepts effectively, both verbally and in writing Analytical and organizational skills

Ability to work independently with limited supervision

Knowledge of office automation, Information Technology techniques and practices, forms and records management

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Ability to work well with people from different disciplines with varying degrees of technical experience

Career Ladder

The career track for this position is continued technical leadership within technical support and IT.

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BYOD Support Specialist

Position Purpose

The BYOD Support Specialist is responsible for the overall coordination, control and maintenance of all BYODs within the enterprise to insure compatibility and integration with enterprise strategies.

Problems and Challenges

Mobile computing is an emerging technology which is evolving dynamically and requires constant review and evaluation to insure that planning and budgeting activities position the enterprise to take full advantage of applicable advancements. The specialist is challenged to establish a level of credibility within the personal mobile computing function that will entice clients to consult with that function as opposed to individual evaluation. This will insure compatibility with enterprise strategies and maximize returns on investments.

Essential Position Functions

Identifies and initiates resolutions to client problems and concerns associated with personal mobile computing equipment, hardware and software to the client’s satisfaction.

Works closely with the help desk function to ensure that a knowledge base of mobile computing issues is documented, accurate, and current.

Plans and coordinates the purchase, installation and implementation of personal mobile computing hardware and software according to department standards and procedures.

Analyzes training needs of personal mobile computing clients, develops classroom curriculum and provides quality individual and group training programs designed to insure maximum utilization of equipment.

Ensures that the security standards of the enterprise are maintained.

Maintains anti-virus software updates.

Monitors compliance of users to the enterprise’s security and records management policies by the users with personal mobile devices.

Maintains registration logs and inventory to provides upgrades as necessary and insure appropriate security levels are maintained.

Upholds the enterprise policy guidelines as well as recommend new and improved guidelines to insure compatibility and better service enterprise users of personal mobile devices.

Maintains current technical expertise in the rapidly changing technology and utilizes state-of-the-art techniques when implementing personal mobile computing solutions.

Prepares weekly status reports quantitatively reporting results of personal mobile computing activities.

Maintains a positive working relationship with all enterprise departments to optimize working relationships and communication.

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Fulfills department requirements in terms of providing work coverage and

administrative notification during periods of personnel illness, vacation or education.

Performs at or above enterprise performance standards established within the department.

Authority

Resolve problems with client mobile computing hardware and software.

Plan and coordinate mobile computing hardware and software purchases and implementations.

Analyze training needs and develop training programs and curriculum.

Contacts

The BYOD Support Specialist works with mobile computing users within the enterprise as well as with external vendors.

Position Requirements

BS or BA degree in computer science, business administration, or related field is preferred

3 years’ of personal computer experience 2 years’ of experience in a training environment Strong written and verbal communication skills

Career Ladder

The career track for this position is continual technical leadership within the operations, technical services and user organizations.

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Change Control Analyst

Position Purpose

The Change Control Analyst will be responsible for assuring the quality of the enterprise

production environment by implementing and maintaining a change control system for new and updated load modules from the test environment to the production environment. This results in high quality systems, thus providing customers with quality Information Technology products and services.

Problems and Challenges

The challenges facing the Change Control Analyst involve facilitating a “zero defect software”

environment within the enterprise. This involves performing a review of new/modified programs and jobs, keeping abreast of the continuous flow of changes within the volatile enterprise development environment, controlling access to source and object code, and developing an airtight methodology for running and documenting non-standard or one-time jobs.

Essential Position Functions

Develops and maintains a change system and procedures for the movement of test systems into production.

Validates that the change control system complies with IT Service Management (ITSM) and Service-Oriented Architecture (SOA).

Complies with Sarbanes-Oxley and ISO 2000 standards and requirements.

Develops, maintains and coordinates a change control program covering all production computer operations including policies, procedures and tracking/auditing systems to govern the movement of new/upgraded load modules from the test to the production environment including producing documentation and reports for management regarding change control activities.

Develops and maintains forms involving change control procedures.

Publishes a schedule of planned changes to be turned over to production, and maintains detailed records of the movement of all new/updated load modules.

Screens database administration requests for successful testing and security risks.

Maintains the integrity of all CMS (code management system) libraries. This involves development and maintenance of a system of organization for these libraries.

Insures that all milestones of a project’s life cycle have been met and signed off by the appropriate user.

Insures that all IT standards are met prior to moving proposed projects into production.

Submits updates to the IT standards manual and briefs other IT personnel on the importance and impact of maintaining stringent controls.

Plans and chairs quality review board meetings.

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Monitors all changes - one-time and permanent - submitted to the computer batch operations schedule.

Monitors all changes applied to system software and database software submitted by the technical support group.

Recognizes and identifies potential areas where existing policies and procedures require change or where new ones need to be developed, especially regarding future business expansion.

Strives to learn the job functions of the position’s immediate superior as well as peer- level positions with whom the individual interacts. It is the responsibility of the individual to be prepared for temporary re-assignment and/or promotion due to extended illness, personal emergency or business necessity.

administrative notification during periods of personnel illness, vacation or education.

Develops and maintains service level agreements with the various user departments and enterprise business units.

Authority

Develop and control change control procedures.

Monitor and maintain CMS libraries.

Contacts

Job contacts within the enterprise will include personnel within the technical support, Production Service and Development departments.

Position Requirements

BS or BA in computer science or business is desired

College course work in progress towards a BS or BA degree is also acceptable but not recommended.

Understanding of the build procedures, operating system, database command languages, and the programming languages and tools used by the enterprise

Understanding of a project’s life cycle, good writing skills, good verbal communication skills, and the ability to perform detail oriented work

Career Ladder

The Change Control Analyst could progress to the following positions within the enterprise:

Project Manager or Senior Systems Analyst in applications or Junior Systems Programmer in technical support.

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Cloud Computing Architect

Position Purpose

The Cloud Computing Architect provides the technical leadership and direction in implementing cloud computing and virtualization practices within the enterprise. He/she responsible for leading and engaging in information/data management projects including the Cloud Computing Architecture, information models and flows, dictionaries, standards, and quality standards and processes. The Cloud Computing Architect is responsible for developing and maintaining the logical cloud computing architecture that enables seamless information interoperability of all systems from transaction systems, document management systems and information delivery systems.

The Cloud Computing Architect is tasked with being the primary focal point within the enterprise for the design, development and implementation of service management process which conform with the Service-Oriented Architecture (SOA) within the Cloud Computing Architecture.

Problems and Challenges

The Cloud Computing Architect faces the challenge of mapping out and implementing system architectures utilizing rapidly changing technologies. Conform to the Cloud Computing Architecture and meet the enterprise’s service level commitments and productivity metrics.

Essential Position Functions

Serve as a central point of contact for Cloud Computing Architecture issues.

Provides detailed impact analysis assessment for Cloud Computing Architecture components.

Provides the technical leadership for developing and maintaining the enterprise information architecture.

Designs, develops and implements plans to translate enterprise information system objectives into functional business systems.

• Defines, develops, maintains, and communicates information exchange standards that are used by systems which interface with the Cloud Computing Architecture.

• Collaborates with other IT professionals with the enterprise o institutionalize information management policy, standards and project related architectural deliverables.

• Develops and evangelizes Cloud Computing Architecture and transformation plan.

• Communicates with project teams and other stakeholders to keep them apprised of Cloud Computing Architecture status and relevant issues of interest to clients and their business areas.

• Aligns Cloud Computing Architecture efforts with other Cloud Computing Architecture/ Information Management counterparts to ensure overall alignment of architecture components.

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• Participates in enterprise-level information technology roadmap planning and information technology governance activities in general.

Serves as a key member of the Cloud Computing Architecture Team.

Designs, develops and maintains the enterprise methodologies and techniques, including standards and guidelines for enterprise wide use in technical studies and systems development processes.

Conducts all systems development activities with the focus of insuring the elimination of duplicative activities, conformance to the enterprise plan and the ultimate attainment of enterprise and enterprise business goals and objectives.

Develop, maintain and update the enterprise data/information model and information flows.

Works in collaboration with project data modelers who are responsible for developing data models that support transaction processing (structured data) and/or information management and delivery (semi-structured and unstructured).

Identifies gaps in the enterprise data/information model and addresses them actively in collaboration with the enterprise business support teams.

Ensures system alignment with the information lifecycle.

Maintains a library of the enterprise information models (i.e., information models, information flows, data dictionaries, etc) and develops/enforces the change control process for the Cloud Computing Architecture artifacts.

Creates and maintains information modeling approaches, monitors and enforces compliance of information standards to minimize redundancies and enhance information quality.

Coordinates information/data changes that occur as part of system life cycle to ensure consistency with the enterprise data/information model.

Creates processes for capturing and defining information/data, standards, modeling models and documentation.

Provides information administration guidelines and standards for business requirements analysis and enterprise modeling.

Coordinates with development teams and DBAs to ensure creation of physical database and an optimal implementation of the data models/database design.

Provides strategic planning and implementation support for Information Management.

Leads the development and maintenance of information management standards and conventions (e.g., naming standards, information architecture gates in the IT

development projects, etc).

Mainstreams the Cloud Computing Architecture process standards and best practices for information-centric development processes into the systems development life cycle.

Establishes procedures to enable tracking and enforcement of information standards.

Actively follow-up on audit recommendations related to Cloud Computing Architecture and provide roadmap for implementation.

Participates in the analysis, evaluation and development of enterprise long range strategic plans and operating plans to insure that the Cloud Computing Architecture objectives are consistent with long term business objectives.

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Identifies implementation risks; analyzes potential impact to enterprise and scheduled objectives; develops, submits and maintains enterprise critical path schedules; and initiates action to correct any deviations from this schedule.

Facilitates process re-engineering conferences to develop annual process change recommendations and maintains and updates process re-engineering methodology.

Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.

Performs all responsibilities within the guidelines of enterprise policies and directives at or above the enterprise’s performance and evaluation standards.

Authority

Prioritize work to accommodate IT and customer needs while minimizing impact on current projects.

Develop and implement methodologies and techniques that improve efficiency and enhance productivity relating to technical studies and the systems development process.

Provide technical leadership in the Cloud Computing Architecture strategies, processes and methodologies.

Identify potential problems before they occur and implement solutions.

Review workload and staffing requirements, make recommendations regarding employment, promotions, salary adjustments, and termination. Perform employee counseling and work performance evaluations.

Contacts

Within the IT organization, substantial contact is required with applications development and data center operations support personnel to insure conformance to the enterprise plans and attainment of business goals and objectives. Within the enterprise, periodic contact is required with end-user systems support personnel. Outside the enterprise, regular contact is required with technology suppliers during evaluation of state-of-the-art software and services.

Position Requirements

Masters degree in computer science or related field; or equivalent experience recommended

5 to 10 years experience in applications or systems programming in an Cloud Computing Architecture environment.

Knowledge of current techniques and hardware capabilities of a large scale database and data communications environment

Ability to execute plans and meet project objectives

Ability to understand and clearly relate to other members of the organization, technical manuals, software specifications, hardware principals of operations, and general methods of systems software operations

Experience with of data dictionaries, metadata management approaches and governance processes

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Experience in the development and implementation of IT architecture plans, Cloud Computing Architecture standards and guidelines, software development

methodologies and strategic plans.

Experience with data sharing standards and architecting scalable service oriented solutions

Career Ladder

The next logical position for the Cloud Computing Architect is Manager Cloud Computing Architecture or Project Manager Cloud Computing Architecture depending upon prior technical background and experience.