PERTAMINA (PERSERO) REFINERY UNIT II PRODUCTION SUNGAI PAKNING

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APPRENTICESHIP REPORT

PERTAMINA (PERSERO) REFINERY UNIT II PRODUCTION SUNGAI PAKNING

Nurliliani 5404171069

INTERNATIONAL BUSINESS ADMINISTRATION STUDY PROGRAM BUSINESS ADMINISTRATION DEPARTMENT

STATE POLYTECHNIC OF BANGKALIS BENGKALIS-RIAU

2021

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PREFACE

Praise for the blessing and grace of almighty God, who has provided health and opportunities to the author so that he can complete practical work activities and have completed practical work reports that the authors do at PT. Pertamina (Persero) Refinery Unit II Production Sungai Pakning.

The authors also express their gratitude to all employees of PT. Pertamina (Persero) Refinery Unit II Sungai Pakning who are very kind, friendly and accept the authors to join and have an opportunity to become one of the family members of PT. Pertamina (Persero) Refinery Unit II Production Sungai Pakning.

In compiling this Aprenticeship report, the author realize thet without the guidance from various parties this Apprenticeship report cannot be completed in a specific time, so the authors want to thank all the those who have been involved and assisted the author. Related parties include:

1. Mr. Johny Custer, S.T., M.T as the Director of State Polytechnic of Bengkalis.

2. Mr. Armada, S.T., M.T as the Deputy Director I of State Polytechnic of bengkalis.

3. Ms. Yunelly Asra, SE., MM as the head of the Department of Commerce Administration.

4. Mr. Hutomo Atman Maulana, S. Pd., M.si as chairman of the International Business Administration Study Program.

5. Mr. Hutomo Atman Maulana, S. Pd., M. Si as a Supervisor.

6. Mr. Rahmad Hidayat as Supervisor of Apprenticeship at PT. Pertamina (Persero) Refinery Unit II Production Sungai Pakning.

7. Parents and Parties involved in this Apprenticeship.

During Apprenticeship at PT. Pertamina (Persero) Refinery Unit II Production Sungai Pakning many lessons and knowledge that the author obtained from the Office Employees. Apart from all that, the author is also aware of many mistakes in the process of writing this report. Therefore, we are happy to receive any

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suggestions or input and criticism from readers. Hopefully this report is useful for all interested parties.

Bengkalis, July 2021

Nurliliani

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LIST OF TABLE

Table 3.1 Daily Activities 01 March 2021 to 05 March 2021 ... 20

Table 3.5Daily Activities 29 March 2021 to 02 April 2021 ... 22

Table 3.6 Daily Activities 05 April 2021 to 09 April 2021 ... 23

Table 3.7 Daily Activities 12 April 2021 to 16 April 2021 ... 23

Table 3.8 Daily Activities April 19, 2021 to April 23, 2021 ... 24

Table 3.9 Daily Activities April 26, 2021 to April 30, 2021 ... 24

Table 3.10Daily Activities 03 May 2021 to 07 Mei 2021 ... 25

Table 3.11 Daily Activities 10 May 2021 to 14 May 2021 ... 25

Table 3.12 Daily Activities May 17, 2021 to May 21, 2021 ... 26

Table 3.13 Daily Activities May 24, 2021 to May 28, 2021 ... 26

Table 3.14 Daily Activities May 31, 2021 to June 04, 2021 ... 27

Table 3.15 Daily Activities 07 June 2021 to 11 June 2021 ... 27

Table 3.16 Daily Activities June 14, 2021 to June 18 2021 ... 28

Table 3.17 Daily Activities June 21, 2021 to June 25, 2021 ... 28

Table 3.18 Daily Activities 28 June 2021 to 30 June 2021 ... 29

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LIST OF FIGURE

Figure 2.1 Company Logo of Pertamina ... 4

Figure 2.2 Organizational Structure PT. Pertamina ... 7

Figure 3.1 Meeting Minutes ... 15

Figure 3.2 Meeting Attendance Archive ... 16

Figure 3.3 Activity Implementation ... 17

Figure 3.4 List of Interview Questions ... 18

Figure 3.5 Interview Results ... 19

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BAB I

INTRODUCTION

1.1 Background of the Apprenticeship

Bengkalis State Polytechnic is one of the State Polytechnics located in Bengkalis, Riau, Indonesia. Bengkalis State Polytechnic is the first Polytechnic in Riau, which was founded in 2000. Through the Gema Bahari Foundation, the name for the first time was "Bengkalis Shipping Polytechnic". On July 29, 2011, the Bengkalis Polytechnic officially became a PTN under the name Bengkalis State Polytechnic through the Regulation of the Minister of National Education (Permendiknas) No. 28 of 2011 concerning the establishment of the organization and work procedures of the Bengkalis State Polytechnic. On December 26, 2011, the Bengkalis State Polytechnic was inaugurated by the Minister of Education and Culture of the Republic of Indonesia.

Bengkalis State Polytechnic has several departments, namely, shipping engineering, Mechanical Engineering, Electrical Engineering, Civil Engineering, Commercial Administration, Informatics Engineering, English and Maritime. Of the various majors in the Bengkalis State Polytechnic, each department carries out activities such as Industrial Visits (KI) and also Field Work Practices (PKL) or also called Apprenticeship.

Field Work Practice (PKL) or Apprenticeship is one of the requirements that must be met by every student. At this time the smooth flow of information between the industrial world and education is felt to be important in order to create a harmony between the two. Therefore, Field Work Practice is a good place for students to interact directly with the industrial world.

Currently, the competition in finding a job is very tight due to the large number of applicants who are graduates from various campuses and the few available job vacancies. As campus graduates, of course, students have a diploma not only as a reference in getting a job because currently many companies or government agencies are asking for experience and skills in working.

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Therefore, the campus requires students to participate in practical work programs. Practical work is a learning process by knowing firsthand the scope of the real world of work. Each student is required to go directly to the world of work which is their respective field, so that each student is expected to be able to directly apply the knowledge that has been studied previously into the world of work. In addition, with practical work students are expected to be able to increase their knowledge, skills, and experience in work which can later be applied in the real world of work. Bengkalis State Polytechnic is one of the campuses that requires students to take practical work to complete their studies.

The International Business Administration Study Program hopes that with practical work students can know firsthand how the real business world is, and can add insight to each student to be more skilled, responsive, and able to compete and be efficient in the future. As a consequence, after completing practical work, each student is required to make a work report while carrying out practical work so that students can be responsible for the results obtained from these practical work activities and can continue their studies in the following semester.

Based on the above. The author as a student of the International Business Study Program chose to carry out practical work at PT. Pertamina RU II Production Sungai Pakning. During the implementation of practical work (KP) the author is placed in the Public Relations section. The implementation of practical work starts from March 1, 2021 until June 30, 2021.

1.2 Purposes of the Apprenticeship

The objectives of the implementation of the Apprenticeship are as follows:

1. To find out the Job Description at PT. Pertamina RU II Production Sungai Pakning.

2. To find out the work system and public relations work procedures at PT.

Pertamina RU II Sungai Pakning.

3. To find out the place and work position at PT. Pertamina RU II Production Sungai Pakning.

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4. To find out the obstacles and solutions during the implementation of the practical work program at PT. Pertamina RU II Production Sungai Pakning.

1.3 Significances of the Apprenticeship

The benefits of implementing practical work are:

1. Students have the opportunity to apply theoretical knowledge/concepts in the real world of work.

2. Students gain practical experience in applying theoretical/concept knowledge according to their study program.

3. Students have the opportunity to be able to analyze problems related to science applied in work according to their study program.

4. Students have the opportunity to work in teams consisting of several people so that they are able to provide ideas.

1.3.1 Significances for State Polytechnic of Bengkalis

The benefits of practical work for Bengkalis State Polytechnic are as follows:

1. Practical work can strengthen cooperation and socialization between Bengkalis State Polytechnic and PT. Pertamina RU II Production Sungai Pakning.

2. Practical work can improve the competence of Bengkalis State Polytechnic graduates.

1.3.2 Significances for the Company

The benefits of practical work for companies are as follows:

1. Apprentiticeship is one of the liaisons between the company and the campus.

2. The company received assistance from students who did practical work.

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CHAPTER II

GENERAL DESCRIPTION OF THE COMPANY

2.1 Company Profile

PT. Pertamina is one of the BUMN (State Owned Enterprises) which is engaged in oil and gas. This company was founded on December 10, 1957 under the name PT. National Oil Company which is abbreviated as PT. Permina. This PT changed its status to State Company (PN) Permina in 1960. 8 years later to be precise on August 20, 1968, PN Permina merged with PN Pertamin to become the State Oil and Gas Mining PN (Pertamina). To strengthen this company, the Government issued Law no. 8 of 1971 which established Pertamina as a state- owned oil and gas company. Based on this law, all oil companies wishing to do business in Indonesia must cooperate with Pertamina.

On June 18, 2003, based on PP No. 31 of 2003, the State Oil and Gas Mining Company changed its name to PT. Pertamina (Persero) which carries out oil and gas business activities in the Upstream to Downstream Sector. At first, Pertamina had a symbol in the form of a pair of sea horses flanking a yellow star. On December 10, 2005, Pertamina changed the symbol to an arrow that formed the letter "P" with the basic colors of green, blue, and red which reflected the dynamic element and environmental concern.

Previous Now

Figure 2.1 Company Logo of Pertamina Source Data: Pertamina Website

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PT. Pertamina (Persero) Refinery Unit II Production Sungai Pakning is one of Pertamina's subsidiaries which is located in Bukit Batu District, Bengkalis Regency with an area of 40 hectares. This PT was built in November 1968 by Refinery Associates Canada Ltd or refican, and started operations in 1969 with an initial capacity of 25,000 Barrels per day. In 1975 there was a transfer from ref to Pertamina. Since then PT Pertamina RU II Sungai Pakning has developed gradually, and from 2002 to 2018 its production capacity has reached 50,000 Barrels per day. The Sungai Pakning refinery operation section consists of: CDU, IPT (Tank Installation and Shipping), Utilities and Laboratory.

The ITP at the Sungai Pakning refinery handles the operation of crude and product tanks. Also for the process of loading (loading) and unloading (unloading) crude oil or products. In addition, processing separator (temporary storage of oil waste). Utilities facilities at Sungai Pakning Refinery manage the Pakning Origin Water Treatment Plant (WTP) and the Pakning Dayang River Water Intake. In addition, the operation of the boiler (steam generator), the operation of the WDcP (Water Decoloring Plant), and RO (Reserve Osmosis). Also the operation of the Power Plate (power plant) and the operation of compressed air (compression air).

Various products of fuel oil (BBM) and non-fuel oil (NBBM) has been produced from the Putri Tujuh Dumai refinery – Sungai Pakning and distributed to various corners of the country and abroad.

2.2 Vision and Mission

2.2.1 Vision of PT Pertamina RU II Production Sungai Pakning

Vision is the ideals, dreams or goals of an organization in the future and what needs to be done to realize that vision. The vision of PT. Pertamina RU II Production Sungai Pakning, namely "To become a competitive and environmentally friendly national oil and petrochemical refinery in Asia Pacific by 2025".

2.2.2 Mission of PT Pertamina RU II Production Sungai Pakning

Mission is a strategy, action, or various stages that must be carried out by an organization to realize the vision that has been made. The mission of PT Pertamina

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RU II Production Sungai Pakning is "to do business in the field of oil processing and petrochemicals that are managed professionally and with an environmental perspective based on Pertamina's values to provide added value for stakeholders.

2.3 Kind of Business

PT Pertamina RU II Production Sungai is a subsidiary of PT. Pertamina RU II Dumai. The Sungai Pakning refinery focuses on the business of processing crude oil that comes from several regions into various products of fuel oil (BBM) and non-fuel oil (NBBM) which will be distributed to various corners of the country. In addition to producing direct products, the Sungai Pakning refinery also produces semi-finished products which will be reprocessed by other companies in Dumai and Siak.

2.4 Organization Structure

The organizational structure of the company can be interpreted as a multilevel line that contains the components that make up the company. The structure clearly describes the position, function, rights and obligations of each position within the scope of the company. Of course, this is intended so that every component in the company can function optimally and the company's wheels can always move effectively and efficiently. In addition, it also clearly describes the separation of work activities between one another and how the relationship between activities and functions is limited. In a good organizational structure, it is necessary to explain the authority relationship of who reports to whom, so there is one responsibility that will be carried out. The organizational structure at PT Pertamina RU II Production Sungai Pakning is as follows:

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Figure 2.2 Organizational Structure PT. Pertamina Source : Processed Data, 2020

Each work position in the organizational structure of PT. Pertamina RU II Sungai Pakning Sungai Pakning has duties and responsibilities to achieve the company's goals. The following is a job description of each organizational structure, namely:

1. Section HSE (Helath, Safety, Environtment)

The HSE Manager is tasked and responsible for creating safe working conditions and trying to avoid work accidents involving people, equipment, the environment as well as advisors on environmental protection efforts.

a. Fire Insurance Section

The Fire Insurance section has the duties and responsibilities to create a reliable fire prevention system for refinery operations, through the procurement of hardware, software and human resources development, coordinating the implementation of HSE aspects and maintaining orderly general administration.

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b. Safety Section

The Safety Section has the duties and responsibilities to create and review work procedures, identify and control hazards and carry out K3 audits, supervise the use of work safety equipment and provide explanations on the prevention and control of accidents to all workers.

c. Environmental Section

The Environmental Section has the duty and responsibility to create a clean environment by seeking to reduce and monitor air, liquid and solid waste emissions that have a negative impact on the environment, implement the ISO 14001 EMS Environmental Management System, ensure that environmental protection equipment is maintained and operated properly and create an environmentally sound corporate image.

d. Occupational Helath Section

The Occupational Health Section has the duties and responsibilities to address health-related issues regarding diseases caused by occupational risks.

2. Section Maintenance

The maintenance manager is in charge and responsible for executing or repairing the company's operational equipment.

3. Section Procurement

Procurement within the company is in charge of and responsible for the supply activities, material complaints of spare parts needed in the company's operations. This field is in charge of four sections, namely:

a. Inventory Control section b. Purchasing Section

c. Service warehousing Section d. Contract Office Section 4. Section Production

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The production unit has the duties and responsibilities to ensure that the products produced are in accordance with the SOPs that have been set. This unit is divided into 4 (four) parts, namely:

a. Utilities

This unit has duties and responsibilities to provide some of the needs of refinery utilities such as water, electricity, steam, compressed air and nitrogen.

b. CDU (Crude Distillation Unit)

CDU has the duty and responsibility to separate crude oil into several products through a physical separation process based on differences in boiling points by a process known as distillation.

c. IT&Y

This field functions to organize internal and external communications for the refinery so that the information needed is immediately obtained. This field is responsible for smooth communication to obtain information for workers within PT. Pertamina RU II Prosuction Sungai Pakning.

d. Laboratory

The main tasks of the Laboratory unit are quality control, quality insurance, feed intermediate products, feed finished products, production equipment and technical advice on maintenance and quality inspection of materials and spare parts.

5. Reliability

The Reliability Manager is in charge of and responsible for all matters relating to the reliability of the refinery in terms of maintenance. This field is in charge of two sections, namely plant reliability and equipment reliability.

6. Sr. Supervisor General Affairs (GA)

The duties of a GA are quite complex and in their activities they must interact and coordinate both internally and externally with other departments or parties outside the company.

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There are many tasks carried out by GA including managing various permits needed by the company, maintaining good relations with the environment around the company, being responsible for the existence and condition of company assets.

General Affairs oversees three sections, namely:

a. Legal Section

The legal section is responsible for preparing completeness, drafting and checking the validity of all company legal documents according to the manager's request, taking care of licensing issues for each company unit and ensuring orderly administration related to the management of business operations in a complete, accurate, current and complete manner.

b. Public Relation Section

PR or public relations within the company is very important. The task of public relations is to grow and develop good relations between institutions (companies) and the community, internally and externally in order to instill an understanding of growing motivation and community participation in an effort to create public opinion that benefits the company.

PT Pertamina Public Relations is currently carrying out community development for the assisted groups assisted by several Community Development Officers (CDO).

c. Security Section

The Security Section is in charge of providing permits for guest visits to PT. Pertamina RU II Production Sungai Pakning. In the company, there are 5 security posts that are maintained according to a predetermined schedule.

2.5 The Working Process

When placed in the Public Relations section of PT. Pertamina RU II Pakning River Production. Public Relations is the art of communicating with the

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public to build mutual understanding, avoid misunderstandings and misperceptions, and build a positive image of the institution. Division of duties and functions of Public Relations of PT. Pertamina RU II Sungai Pakning are as follows:

1. The main tasks of the Public Relations division

There are several main objectives of Public Relations, including the following:

a. Increase support, assistance, and community participation in the form of facilities, infrastructure, personnel, and funds to facilitate the achievement of company goals.

b. Involving the community in solving various problems faced by the company.

c. Creating and developing a good image for the company and its leaders with the aim of establishing good relations between the internal public and the external public.

d. Expand the reach of customers to participate in the organization's quality improvement efforts.

2. The main objective of Public Relations

In general, the main task of Public Relations is to promote understanding and knowledge of all facts and sequences of situations so that the company gains sympathy from these situations and events. The main tasks of public relations in a company/organization are:

a. Creating an impression/image

The impression that a person gets of a person, product, or situation is in accordance with that person's level of knowledge.

b. Knowledge and understanding

c. Public Relations plays a very important role in providing internal and external information by providing accurate information and in an easily accessible format.

d. Creating interest

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Public relations must also be able to create public interest in certain situations that have a major impact on the organization.

e. Reception.

Public Relations is responsible for providing an explanation to the public for situations or events so that the attitude of opposition, the surrounding indifference can turn into understanding and acceptance.

f. Symphaty

Public relations must be able to convey information clearly to the public to gain sympathy.

2.6 Document Used for Activity

Documents used in daily activities at PT. Pertamina Refinery Unit II Production Sungai Pakning are as follows:

1. Minute Form

The minutes form is used to write the meeting or activities carried out.

Contains the title of the meeting, day/date, place and participants of the meeting in addition to a description of the discussion and actions carried out and signed by the person in charge of the meeting. The minutes form is accompanied by the absence of participants as evidence of the activities carried out.

2. Implementation Form

The implementation form is a description of the activities or programs that have been carried out. This form contains the objectives of the activity, the planning stage, the implementation stage, the obstacles faced when carrying out the activity, the achievements obtained from the activity and key figures who play an important role in the activity.

3. Social Mapping

The social mapping book is an important document for PR. Social mapping is one way that companies do to see what problems are faced by the community or group and what potential they have so that the company can

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create or provide a new program so that it can be accepted by the community or group in accordance with the existing problems and potentials.

4. Cooperation Agreement (PKS)

A cooperation agreement is a document used by Public Relations to cooperate with various parties. PT. Pertamina RU II Production Sungai Pakning has collaborated with various parties such as the Cooperation Agreement with the Tunas Makmur Farmers Cooperative, in addition to groups, Pertamina also collaborates with individuals such as cooperation with landowners for nana plantations. This cooperation agreement became evidence and an important document when the Public Relations assessment team visited Pertamina's CSR assisted groups.

5. DRKPL (Environmental Management Performance Summary Document) DRKPL is a paper that contains a concise and clear description of the environmental advantages that businesses and or activities want to highlight for the assessment of public relations with green and gold ratings. This document is no more than 25 pages containing about:

a. Company profile consisting of the history of the company's establishment, and company advantages.

b. Environmental management system.

c. Energy Efficiency.

d. Emission Reduction.

e. 3R of B3 limbah waste.

f. 3R Non B3 solid waste.

g. Water Efficiency and Reduction of Water Pollution Load.

h. Perlindungan Keanekaragaman Hayati.

i. Community empowerment.

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CHAPTER III

SCOPE OF THE APRENTICESHIP

3.1 Job Description

This Apprenticeship program is implemented at PT. Pertamina Refinery Unit II Production Sungai Pakning for 4 (Four Months), starting from March 1, 2021 to June 30, 2021. During the internship period, apprentices are placed in the Public Relations section. There are several tasks during practical work in the Public Relations department at PT. Pertamina RU II Sungai Pakning are as follows:

1. Writing Minutes.

2. Archive meeting/activity absences.

3. Writing Implementation of activities.

4. Responsible for making a List of Interview Questions for Stakeholder Engagement Research for Pertamina's CSR Program.

5. Responsible for conducting interviews or data collection for Stakeholder Engagement research for Pertamina's CSR program.

6. Responsible for summarizing the results of Stakeholder Engagement interviews for Pertamina's CSR program.

7. Responsible for collecting data related to the Climate Village Program.

3.2 System and Procedure 3.2.1 The Working System

To make it easier for employees to carry out their duties, the company uses an internet-based system to facilitate work online and also uses a manual system.

Inline systems such as sending reports and confirmation via email. While the manual system is used for recording the Minutes of Meeting Forms and Activity Implementation Forms.

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3.2.2 Working Procedures

Work procedures or activities carried out when doing practical work at the public relations department at PT. Pertamina Production RU II Sungai Pakning can be explained as follows:

1. Writing Minutes

Minutes are written notes of a meeting activity, usually containing statements of problems discussed by participants and responses or decisions on those issues.

Minutes are usually taken during the meeting and then circulated to participants. While minutes are usually carried out by a secretary or assistant, it is not uncommon for Team members to be assigned this task as well.

The minutes form contains the title of the meeting, the day/date of the meeting, the place and the meeting participants who attended. In addition, it contains a description of the discussions that were agreed upon during the meeting and what actions were taken during the meeting. Minutes form will not be complete without the absence of participants who are present so that when the meeting is held outside the Pertamina office, it must still be brought as evidence of the activities of the PR Team.

Figure 3.1 Meeting Minutes

Source: Public Relations Department of PT. Pertamina RU II Production Sungai Pakning

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2. Filing Attendance for Meetings/Activities

Working in the Public Relations department is inseparable from the many activities carried out. All these activities, of course, initially carried out a preparation by holding a meeting with group members to maximize the continuity of the activity. Therefore, every time you go to the field for a meeting before the activity, the team will bring an absence and a Minutes form to record the results of the meeting.

Figure 3.2 Meeting Attendance Archive

3. Writing Activity Implementation

Each activity carried out has a goal to be achieved for the progress of the group. After the activities carried out have been completed, the next stage is writing the implementation of the activities. The implementation form is written by the person in charge of the activity or who has been appointed through the minutes.

The activity implementation form contains a description of the activities that have been carried out, the purpose of the activity, then how the initial planning of the activities carried out on the activities that have been carried out. In an

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activity, of course, there are obstacles or obstacles faced so that the activities carried out are not conducive. However, the achievements obtained from carrying out this activity become an important point in the implementation of the activities along with key figures who play a role in the success of the activities carried out.

Figure 3.3 Activity Implementation

4. Responsible for making a list of interview questions for stakeholder engagement research for Pertamina's CSR Program.

CSR Program of PT. Pertamina RU II Production Sungai Pakning consists of 9 (nine) programs, namely, forest and land fire mitigation based on community empowerment, integrated pineapple cultivation, peatland horticulture agriculture, Gambut school curriculum, environmentally friendly peat forest honey cultivation, blood for us (Data), healthy Posyandu, conservation and the revitalization of the Pangkalan Jambi mangroves and the cultivation of brackish water.

In carrying out the preparation of the interview list in each of the assisted programs, it must consist of several aspects, namely, parties involved in the

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manufacturing process, parties involved in providing raw materials, parties involved in breeding, production processes, marketing, planting, and maintenance. This will be asked to resource persons who really know the ins and outs of the program.

Figure 3.4 List of Interview Questions

5. Responsible for conducting interviews or data collection for Stakeholder Engagement research for Pertamina's CSR Program.

In collecting data there are 2 methods used, namely by direct observation to the field and by interviewing via WhatsApp (Online) this is done because the location is quite far from the Pertamina area, namely in the Tanjung Leban area.

6. Responsible for summarizing the results of the Pertamina CSR Program Stakeholder Engagement interviews.

After all data has been collected from both Direct and Online Observations, the next activity is to summarize the results of the interviews that have been obtained into a narrative that can produce new information.

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Figure 3.5 Interview Results

7. Responsible for collecting data related to the Climate Village Program (Proklim).

The Climate Village Program is a national-scale program managed by the Ministry of Environment and Forestry in order to increase the involvement of the community and other stakeholders to strengthen adaptation capacity to the impacts of climate change, reduce emissions and provide recognition of climate change adaptation. And mitigation efforts that have been carried out that can improve welfare at the local level in accordance with regional conditions.

3.3 Place of Apprenticeship

This Apprenticeship activity was carried out at PT. Pertamina RU II Production Sungai Pakning which is located at Jalan Cendana No. 1 Sungai Pakning, Bukit Batu District, Bengkalis Regency, during the Job Training activities the author is placed in the Public Relations or Public Relations section.

Apprenticeship Activities will start on March 01, 2021 until June 20, 2021.

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3.4 Kind and Description of the Activity

The following are the activities carried out during the Apprenticeship Process at PT. Pertamina RU II Production Sungai Pakning:

Table 3.1 Daily Activities 01 March 2021 to 05 March 2021

No Date and time Description of Activity Assignor

1 Monday,

01 March 2021

Making Badge Names, Division of Project tasks per Individual as well as visits to the Javan Village Peat Arboretum.

Public Relation Departemen

2 Tuesday,

02 March 2021

Introduction to Safety Talk, visit to the Cinta Gambut School and Pineapple Processing School Program.

Public Relation Departemen 3 Wednesday,

03 March 2021

A visit to the Pineapple garden with the Pekanbaru AIAT and a visit to the Mangrove Education center.

Public Relation Departemen 4 Thursday,

04 March 2021

Introduction to SROI, Stakeholder Engagement, Marketing Communication and Community Satisfaction Index (IKM) materials.

5 Friday,

05 March 2021

Introduction of the material for the Mekar Jaya Bumdes, Pakning Origin as well as a Field Survey to the Mekar Jaya Bumdes.

Public Relation Departemen Source: Processed Data 2021

Table 3.1 is the First Week of Apprenticeship activities, starting with the Making of Badge Names, introducing Safety Talks, visiting several CSR Programs and providing materials that will be carried out during the internship.

1 Monday,

08 March 2021

Survey to the Mangrove Education Center. Public Relation Departemen

2 Tuesday,

09 March 2021

Prepare research design and timeline on Stakeholder engagement.

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3 Wednesday, March 10, 2021

Prepare research design and timeline on Stakeholder engagement.

Public Relation Departemen 4

Thursday,

March 11, 2021 Holiday -

5

Friday, March 12, 2021

Presentation on Stakeholder Engagement research progress and Timeline.

Table 3.2 is the second week of Apprenticeship activities, the author is included in the survey in several places and assigned to make a research plan and present it.

1 Monday,

15 March 2021

Mapping related to Stakeholder Engagement. Public Relation Departemen

2 Tuesday,

16 March 2021

Revising the Stakeholder Engagement mapping. Public Relation Departemen 3

Wednesday, March 17, 2021

Packing 60 Pcs Souvenirs for the Workshop on the Development of the Cinta Gambut School Network.

4 Thursday, March 18, 2021

A visit to the Biene Honey Cultivation Group in Tanjung Leban.

Public Relation Departemen 5

Assisting in the conduct of the Workshop on the development of a peat love school network with Sebelas Maret University.

Source: Processed Data 2021

Table 3.3 is the third week of practical work, the author conducted Mapping Stakeholder Engagement, revised the mapping of stakeholder engagement, Packing Souvenirs for the WorkShoop, Survey to the Assisted Groups in Tanjung Leban and became the committee for the Cinta Gambut School Network Workshop.

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1 Monday,

22 March 2021

Coordinate with Facilitators regarding Stakeholder Engagement research.

2

Tuesday, 23 March 2021

A visit to the Mekar Jaya Bumdes (Pakning Origin) and a meeting with the new management and a visit to the Mangrove Education Center.

3 Wednesday, March 24, 2021

Revisions related to Stakeholder Engagement research.

March 25, 2021

Doing Souvenir Packing for journalistic training.

5

Participate and help run Journalism training events in the intellectual life of the Nation through writing.

Table 3.4 is the fourth week of practical work activities, coordinating with facilitators related to stakeholder engagement research and participating in activities carried out by Pertamina's CSR.

Table 3.5 Daily Activities 29 March 2021 to 02 April 2021

1 Monday,

29 March 2021 Visit to Bumdes. Public Relation

Departemen

2 Tuesday,

30 March 2021 Visit to the Peat Arboretum. Public Relation Departemen 3 Wednesday,

March 31, 2021 Visiting Bumdes Public Relation

Departemen 4 Thursday,

April 01, 2021

Presentation on Timelin and Stakeholder Engagement research progress.

5 Friday,

April 02, 2021

Holiday -

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Table 3.5 is an internship activity in the fifth week, visits to several fostered programs and presentations on progress for a month of internships.

Table 3.6 Daily Activities 05 April 2021 to 09 April 2021

1 Monday,

05 April 2021

A visit to the Mangrove related to the Progress of Making Dryer Houses as well as a visit to the Arboretum regarding the plan to open the Arboretum

2 Tuesday,

06 April 2021

Surveys to the Mangrove Education center, meetings for ESport tournaments and visits to the Arboretum. Visit to the Peat Arboretum.

07 April 2021 Interview data collection in Mangrove. Public Relation Departemen 4 Thursday,

April 08, 2021

Interview with Pangkalan Jambi Village Office. Public Relation Departemen

5 Friday,

April 09, 2021

ESport Tournament Preparation (Mobile

Legend). Public Relation

Departemen Source: Processed Data 2021

Table 3.6 is the sixth week of practical work activities, namely conducting a survey of several programs to see the progress of the dryer house in Pangkalan Jambi and collecting data related to Stakeholder Engagement and participating in Mobile Legend tournament activities.

Table 3.7 Daily Activities 12 April 2021 to 16 April 2021

1 Monday,

12 April 2021

A visit to the Village Bumdes of Pakning Origin and Harvesting Fragrant Lemongrass.

2 Tuesday,

13 April 2021 Summarizing Interview Results Public Relation Departemen 3 Wednesday,

14 April 2021

Interview with Herjamu Group Public Relation Departemen 4 Thursday,

April 15, 2021

Audience with the environmental office of Bengkalis Regency regarding the Climate Village Program.

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5 Friday,

April 16, 2021 Summarizing Interview Results Public Relation Departemen Source: Processed Data 2021

Table 3.7 represents the seventh week of practical work activities, namely conducting a field survey to Bumdes to see the harvesting of Fragrant Lemongrass and conducting interviews to several programs.

Table 3.8 Daily Activities April 19, 2021 to April 23, 2021

1 Monday,

19 April 2021

Survey to the Mangrove Education Center regarding the plan to install Bio Solar for fish dryers.

2 Tuesday,

20 April 2021 Summarizing Interview Results Public Relation Departemen 3 Wednesday,

21 April 2021

Interview with Pangkalan Jambi village office regarding the Climate Village Program.

April 22, 2021

Visit to Bumdes related to Office Administration training.

5 Friday,

April 23, 2021 Survey and Interview at the Peat Arboretum Public Relation Departemen Source: Processed Data 2021

Table 3.8 represents the eighth week of practical work activities, namely a survey to the Mangrove Education Center regarding the installation of Bio Solar, as well as an interview to the Pangkalan Jambi Village Office to collect the data needed in the Climate Village Program.

Table 3.9 Daily Activities April 26, 2021 to April 30, 2021

1 Monday,

26 April 2021

Complete the data needed for the Pangkalan Jambi Village Climate Village Program.

2 Tuesday,

27 April 2021

The CSR section provides motivation and direction for the implementation of further practical work.

28 April 2021

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4 Thursday, April 29, 2021

Visit to Bumdes as well as Closing of Computer Training.

5 Friday,

April 30, 2021

Table 3.9 represents practical work activities in the ninth week of completing the data needed for the climate village program as well as a visit to Bumdes to see the closing of the computer course.

Table 3.10 Daily Activities 03 May 2021 to 07 Mei 2021

1 Monday,

03 Mei 2021

Entering the results of the Climate Village Program Data Collection Documentation into Google drive.

2 Tuesday,

04 Mei 2021

Following up on the Climate Village Program Data in Pangkalan Jambi Village.

05 Mei 2021

06 Mei 2021

5 Friday,

07 Mei 2021

Table 3.10 is the tenth week of practical work activities, namely entering the data that has been obtained into Google Drive and updating the data that has not been obtained so that it can be obtained immediately.

Table 3.11 Daily Activities 10 May 2021 to 14 May 2021

1 Monday,

10 Mei 2021

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2 Tuesday, 11 Mei 2021

12 Mei 2021

13 Mei 2021 Holiday -

5 Friday,

Table 3.11 represents practical work activities in the eleventh week, namely collecting data to complete the data needed in the Climate Village Program and entering data into Google Drive.

Table 3.12 Daily Activities May 17, 2021 to May 21, 2021

1 Monday,

17 Mei 2021

Summarizing the results of interviews that have been conducted previously.

2 Tuesday,

18 Mei 2021

19 Mei 2021

Creating a Stakeholder Engagement report Chapter 1

20 Mei 2021

Creating a Stakeholder Engagement report Chapter 1

5 Friday,

21 Mei 2021

Table 3.12 is the 12th week of practical work activities, which summarizes the results of the interviews that have been conducted.

Table 3.13 Daily Activities May 24, 2021 to May 28, 2021

1 Monday,

24 Mei 2021

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2 Tuesday, 25 Mei 2021

Conduct an Online Interview to the Blood for Us Program.

4 Thursday, 26 Mei 2021

Revise the Chapter 1 Stakeholder Engagement report.

5 Friday,

26 Mei 2021

Table 3.13 is the thirteenth week of practical work activities, namely summarizing the results of interviews and conducting interviews via WhatsApp.

Table 3.14 Daily Activities May 31, 2021 to June 04, 2021

1 Monday,

31 Mei 2021 Continuing Stakeholder Engagement Report. Public Relation Departemen

2 Tuesday,

01 Juni 2021 Continuing Stakeholder Engagement Report. Public Relation Departemen 3 Wednesday,

02 Juni 2021 Continuing Stakeholder Engagement Report. Public Relation Departemen 4 Thursday,

03 Juni 2021

Revise the stakeholder engagement report to the Facilitator at Pertamina.

5 Friday,

04 Juni 2021 Continuing Stakeholder Engagement Report. Public Relation Departemen Source: Processed Data 2021

Table 3.14 represents practical work activities in the fourteenth week, namely continuing the stakeholder engagement report with facilitators at Pertamina.

Table 3.15 Daily Activities 07 June 2021 to 11 June 2021

1 Monday,

07 Juni 2021

Conducting Online Interviews to the Biene Tanjung Leban Honey Group.

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2 Tuesday, 08 Juni 2021

Summarizing the results of interviews that have been conducted.

10 Juni 2021 Continuing Stakeholder Engagement Report. Public Relation Departemen

5 Friday,

Table 3.15 represents the fifteenth week of practical work activities, namely summarizing the results of the interview and continuing the Stakeholder Engagement report.

Table 3.16 Daily Activities June 14, 2021 to June 18 2021

1 Monday,

14 Juni 2021

Conduct online interviews at the Cinta Gambut School Program.

2 Tuesday,

15 Juni 2021

Summarizing the results of interviews that have been conducted.

17 Juni 2021 Continuing Stakeholder Engagement Report. Public Relation Departemen

5 Friday,

Table 3.16 is the sixteenth week of practical work activities, namely continuing the Stakeholder Engagement report.

Table 3.17 Daily Activities June 21, 2021 to June 25, 2021

1 Monday,

21 Juni 2021

Continuing the Stakeholder Engagement Report.

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2 Tuesday, 22 Juni 2021

23 Juni 2021

24 Juni 2021

5 Friday,

25 Juni 2021

Table 3.17 is the Seventeenth Week of Practical Work Activities, namely continuing the Stakeholder Engagement Report at the direction of the Facilitator.

Table 3.18 Daily Activities 28 June 2021 to 30 June 2021

1 Monday,

28 Juni 2021 Revised Stakeholder Engagement Report. Public Relation Departemen

2 Tuesday,

29 Juni 2021

30 Juni 2021

Submit the Stakeholder Engagement Report to the Facilitator to be followed up to become new information.

Table 3.18 is the last week's Job Training activities, namely submitting the report that the author has made to the Facilitator to be corrected according to the wishes of the Pertamina CSR Party so that it can become new information.

3.5 Obstacles and Solution of Apprenticeship 3.5.1 Obstacles of Apprenticeship

The obstacles faced during practical work activities are as follows:

1. Lack of understanding and experience in preparing Stakeholder Engagement Mapping and Final Reports.

2. Lack of sample Stakeholder Engagement Reports on a group scale due to available examples on a larger Scale.

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3. Lack of confidence in conducting interviews considering that the respondents visited had never met face to face so they still lacked information.

3.5.2 Solution of Apprenticeship

Solutions that can be done to deal with obstacles during Apprenticeship Activities include:

1. Looking for various Information on the Internet about Stakeholder Engagement.

2. Ask the Facilitator and Team who have experience in preparing Stakeholder Engagement reports.

3. Increase the courage and confidence to conduct interviews by inviting friends when conducting interviews.

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CHAPTER IV

CONCLUSION AND SUGGESTION

4.1 Conclusion

After doing practical work at PT. Pertamina RU II Production Sungai Pakning, the following conclusions can be drawn:

1. There are several Job Description carried out during the Internship Program, namely:

a. Write Meeting Notes.

b. Archive meeting/activity absences.

c. Writing Implementation of activities.

d. Responsible for making a List of Interview Questions for Stakeholder Engagement Research for Pertamina's CSR Program.

e. Responsible for conducting interviews or data collection for stakeholder engagement research for Pertamina's CSR program.

f. Responsible for summarizing the results of Stakeholder Engagement interviews for Pertamina's CSR program.

g. Responsible for collecting data related to the Climate Village Program.

2. Systems and work procedures in the Public Relations Department use an Internet-based system (Online) and also use a manual system.

3. This Apprnticeship activity was carried out at PT. Pertamina RU II Production Sungai Pakning which is located at Jalan Cendana No. 1 Sungai Pakning, Bukit Batu District, Bengkalis Regency, during the Apprnticeship activities the author is placed in the Public Relations or Public Relations section. Apprnticeship Activities will start on March 01, 2021 until June 20, 2021.

4. During the implementation of the Apprnticeship, there were several obstacles, namely lack of understanding and experience in working on reports related to Stakeholder Engagement, lack of examples of reports and lack of confidence.

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4.2 Suggestion

After doing practical work at PT. Pertamina RU II Production Sungai Pakning, then there are several suggestions, namely:

1. In order for the work to run smoothly and quickly, complete tools and equipment are needed.

2. Provide Criticism and Suggestions to Students to be better in carrying out the assigned tasks.

4.2.1 Suggestion for PT. Pertamina (Persero) Refinery Unit II Sungai Pakning After doing practical work at PT. Pertamina RU II Production Sungai Pakning, then there are several suggestions, namely:

1. To the industry to be able to provide more work in several parts of the Company so that students get more experience and variety of activities.

2. The Industry is expected to treat Interns fairly.

3. The industry is expected to really be able to carry out the rules that have been made.

4.2.2 Suggestion for State Polytechnic of Bengkalis

The Suggestion of Apprenticeship for State Polytechnic of Bengkalis:

1. The Campus is expected to be able to monitor the activities of students who are carrying out Apprenticeship intensively so that all difficulties that arise can be solved together.

2. Not too burdensome for students in the guidance of practical work reports to supervisors on campus.

3. It takes seriousness from the campus in coordinating students who will carry out practical work.

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REFERENCES

Sejarah PT. Pertamina. 2021. Accesed at https://www.pertamina.com/ on July 13

^th

2021 at 20.30 pm.

Juliawanti, Linda. 2021. “Magang, Intrenship atau

Apprenticeship?”,https://sites.google.com/site/efarmingcorpora/internship/p

engertian-magang, Accesed on July 15

^th

2021 at 12. 15 am.

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APPENDICES

Appendix 1: Apprenticeship Reply Letter

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Appendix 2: Apprenticeship Statement Letter

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Appendix 3: Apprenticeship Assessment Sheet

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Appendix 4: Apprenticeship Certificate

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Appendix 5: List of Apprenticeship Attendande Sheet

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Appendix 6: Revision List

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Appendix 7: Daily Activity

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PERTAMINA (PERSERO) REFINERY UNIT II PRODUCTION SUNGAI PAKNING

APPRENTICESHIP REPORT