Analysis of Service Quality and Public Satisfaction on Local
Government Agencies in Manado City
by Ramon Arthur Ferry Tumiwa, Nova Christian Mamuaya, Freddy Semuel Kawatu
Submission date: 11-Sep-2018 05:56PM (UTC-0700) Submission ID: 1000398336
File name: JURNAL_INTERNASIONAL-IJBMI_JUN_2018.pdf (375.58K) Word count: 8885
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Analysis of Service Quality and Public Satisfaction on Local Government Agencies in Manado City
ORIGINALITY REPORT
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Rangga Ryo Rizki, Kristina Natalia, David Refansa Utama Lepong, Triana Hermawaty, Agung Wibowo. "An Analysis of Law No. 17 0f 2014 on National Parliamentary Assembly, House of Representative, Regional House Council, and Regional House Representative:
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A Parkhan, I D Widodo, F N Amin. "Weighting analysis of pellet quality attributes using Multi Response Signal to Noise (MRSN) method", IOP Conference Series: Materials Science and Engineering, 2017
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hukum.studentjournal.ub.ac.id
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Koswara, M.K.. "THE INFLUENCE OF VILLAGE CONFLICT, VILLAGE APPARATUS ABILITY, VILLAGE FACILITATOR COMPETENCY AND COMMITMENT OF LOCAL GOVERNMENT ON THE SUCCESS OF BUDGET MANAGEMENT.
(Report)", Academy of Accounting and Financial Studies Journal
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Hadiyati, Ernani. "Service Quality and Performance of Public Sector: Study on
Immigration Office in Indonesia", International Journal of Marketing Studies, 2014.
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Siti Bariroh. "The Influence of Parents’
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NAIBAHO, Veronika Hanna. "IMPROVING PUBLIC SERVICE QUALITY THROUGH
CITIZENS' PARTICIPATION (A Case Study of Project Evaluation in Abdul Wahab Sjahranie General Hospital, Samarinda)", Ritsumeikan Asia Pacific University, 2013.
Publicat ion
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FINAL GRADE
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Analysis of Service Quality and Public Satisfaction on Local Government Agencies in Manado City
GRADEMARK REPORT
GENERAL COMMENTS
Instructor
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