• Tidak ada hasil yang ditemukan

The role of e-satisfaction in mediating the effect of e-service quality and e-wom on e-loyalty on online marketplace customers in Denpasar

N/A
N/A
Protected

Academic year: 2024

Membagikan "The role of e-satisfaction in mediating the effect of e-service quality and e-wom on e-loyalty on online marketplace customers in Denpasar"

Copied!
16
0
0

Teks penuh

(1)

The role of e-satisfaction in

mediating the effect of e-service quality and e-wom on e-loyalty on online marketplace customers

in Denpasar

by I Wayan Santika

Submission date: 15-Feb-2020 06:30AM (UTC+0700) Submission ID: 1257691280

File name: y-on-online-marketplace-customers-in-denpasar-bali-indonesia.pdf (520.61K) Word count: 3703

Character count: 20496

(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)

20

%

SIMILARITY INDEX

%

INTERNET SOURCES

20

%

PUBLICATIONS

%

STUDENT PAPERS

1

3

%

2

1

%

3

1

%

4

1

%

The role of e-satisfaction in mediating the effect of e-service

quality and e-wom on e-loyalty on online marketplace customers in Denpasar

ORIGINALITY REPORT

PRIMARY SOURCES

Yong Lin, Jing Luo, Li Zhou, Petros

Ieromonachou, Lin Huang, Shuqin Cai, Shihua Ma. "The impacts of service quality and

customer satisfaction in the e-commerce

context", 2014 11th International Conference on Service Systems and Service Management

(ICSSSM), 2014

Publication

Journal of Research in Interactive Marketing, Volume 4, Issue 3 (2010-08-21)

Publication

"Proceedings of the 2012 International

Conference on Information Technology and Software Engineering", Springer Science and Business Media LLC, 2013

Publication

Talhat Alhaiou. "A study on e-CRM

implementation and e-loyalty at different stages of transaction cycle", International Journal of

(11)

5

1

%

6

1

%

7

1

%

8

1

%

9

1

%

10

1

%

Logistics Systems and Management, 2012

Publication

Shihyu Chou, Chi-Wen Chen, Jiun-You Lin.

"Female online shoppers", Internet Research, 2015

Publication

Yunxia Han, Guangying Xie. "Determinants of customer perceived online shopping logistics service quality value: an empirical study from China", International Journal of Logistics

Research and Applications, 2018

Publication

Farid Huseynov, Sevgi Özkan Yıldırım.

"Behavioral Issues in B2C E-commerce", Information Development, 2016

Publication

"e-Consumers in the Era of New Tourism", Springer Science and Business Media LLC, 2016

Publication

Soney Mathews, Seema Varshney, Jagdeep Singh Jassel. "chapter 10 Discernment of Youth towards E-Retailing in Asian and Gulf Marketing Territories", IGI Global, 2016

Publication

Irene Gil-Saura, María-Eugenia Ruiz-Molina.

"Chapter 4 Logistics Service Quality and

(12)

11

1

%

12

1

%

13

1

%

14

1

%

15

Technology Investment in Retailing", Springer Science and Business Media LLC, 2009

Publication

Darlene Russ-Eft. "Customer service

competencies: a global look", Human Resource Development International, 2004

Publication

JokoSulistio, Afrizal Bayu Alfatih. "The relation of Indonesia’s strategic industry principles and Supply Chain Operations Reference (SCOR) Performance Attribute", IOP Conference Series:

Materials Science and Engineering, 2019

Publication

Rachel A. Crockett, John Weinman, Matthew Hankins, Theresa Marteau. "Time orientation and health-related behaviour: Measurement in general population samples", Psychology &

Health, 2009

Publication

Madad Ali, Fahad Asmi, Md. Mashiur Rahman, Naveed Malik, Muhammad Salman Ahmad.

"Evaluation of E-Service Quality through

Customer Satisfaction (a Case Study of FBR E- Taxation)", Open Journal of Social Sciences, 2017

Publication

Ratna Purwaningsih, Belan Adison. "Path

(13)

1

%

16

1

%

17

< 1

%

18

< 1

%

19

< 1

%

analysis method to identify factors affecting consumer interest on online shopping", 2016 2nd International Conference on Science in Information Technology (ICSITech), 2016

Publication

Mohd Afaq Khan, Sablu Khan. "Service

Convenience and Post-Purchase Behaviour of Online Buyers: An Empirical Study", Journal of Service Science Research, 2018

Publication

John H. Heinrichs, Abdulrahman Al-Aali, Jeen- Su Lim, Kee-Sook Lim. "Gender-Moderating

Effect on e-Shopping Behavior: A Cross-Cultural Study of the United States and Saudi Arabia", Journal of Global Marketing, 2016

Publication

Yongseol Lee, Insu Cho, Heejun Park. "The effect of collaboration quality on collaboration performance: empirical evidence from

manufacturing SMEs in the Republic of Korea", Total Quality Management & Business

Excellence, 2015

Publication

Paul Chinnock, Nandi Siegfried, Mike Clarke. "Is Evidence-Based Medicine Relevant to the

Developing World?", Evidence-Based

Complementary and Alternative Medicine, 2005

Publication

(14)

20

< 1

%

21

< 1

%

22

< 1

%

23

< 1

%

24

< 1

%

Zuraidah Mohd-Sanusi, Yusarina Mat-Isa, Mazurai Mohamed, Lee Teck-Heang, Takiah Mohd-Iskandar. "The importance of financial audit: Benefits, challenges and service quality towards client loyalty", 2012 IEEE Symposium on Business, Engineering and Industrial

Applications, 2012

Publication

Nafez Nimer Ali, Mahmoud Allan, Maha Roshdi Baker. "Company brand and customer loyalty under stakeholder management: A study of telecommunication companies in Jordan", Corporate Ownership and Control, 2019

Publication

J. J. Gagnier, G. Kienle, D. G. Altman, D. Moher et al. "The CARE guidelines: consensus-based clinical case reporting guideline development", Case Reports, 2013

Publication

Zhaohao Sun, Gavin R. Finnie. "Intelligent

Techniques in E-Commerce", Springer Science and Business Media LLC, 2004

Publication

Min Zhang, Lili Huang, Zhen He, Alan G. Wang.

"E-service quality perceptions: an empirical analysis of the Chinese e-retailing industry", Total Quality Management & Business

(15)

25

< 1

%

26

< 1

%

27

< 1

%

28

< 1

%

29

< 1

%

Excellence, 2014

Publication

Babak Ziyae, Mohammad Hassan Mobaraki, Mozhgan Saeediyoun. "The Effect of

Psychological Capital on Innovation in

Information Technology", Journal of Global Entrepreneurship Research, 2015

Publication

"Creating and Delivering Value in Marketing", Springer Science and Business Media LLC, 2015

Publication

Norizan Mohd Kassim. "Telecommunication Industry in Malaysia: Demographics Effect on Customer Expectations, Performance,

Satisfaction and Retention", Asia Pacific Business Review, 2006

Publication

Asad Ahmad, Obaidur Rahman, Mohammed Naved Khan. "Exploring the role of website quality and hedonism in the formation of e-

satisfaction and e-loyalty", Journal of Research in Interactive Marketing, 2017

Publication

Chi-Shiun Lai, Chun-Shou Chen, Pei-June Lin.

"The Effects of Service Quality on Customer Relational Benefits in Travel Website", PICMET

(16)

Exclude quotes Off Exclude bibliography Off

Exclude matches Off

'07 - 2007 Portland International Conference on Management of Engineering & Technology,

2007

Publication

Referensi

Dokumen terkait

The aim of this research is to analyze the influence of service quality and brand image toward customer satisfaction that impacts on customer loyalty at Al- Azhar

Berdasarkan penelitian yang dilakukan, persentase E-Service Quality , E-Customer Satisfaction , dan E- Customer Loyalty masuk dalam kategori baik, E-Service Quality

service quality bidang e-commerce pada website hotel Grand Hyatt ini memberikan implikasi manajerial dan masukan kepada manajer operasional dalam hal ini IT yang

The results of the study on the analysis of the effect of e-service quality on customer satisfaction and repurchase decisions on Shopee E-Commerce that have been analyzed,

The researchers would recommend that service quality concerned with the customer satisfaction in case of general service estimation but on the other hand if the evaluation is extremely

food quality, service quality, atmosphere, convenience and price perception, customer satisfaction and customer loyalty behavioral and attitudinal loyalties in the context of Sabah

Expected Hypothesis Interpretation E-service quality has a significant influence on Customer Satisfaction H1 .177 .030 Significant Accepted E-service quality has a

Conclusion The findings of the relationship for service quality, customer satisfaction, and customer loyalty with path analysis, and the relationship between service quality and