Wilson Rajagukguk (USCM)
Submission ID: 2257863696
File name: uscm_2023_237.pdf (402.25K) Word count: 6353
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Wilson Rajagukguk (USCM)
ORIGINALITY REPORT
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etd.uum.edu.my
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Submitted to Higher Education Commission Pakistan
Student Paper
core.ac.uk
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strathprints.strath.ac.uk
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devotion.greenvest.co.id
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journal.unnes.ac.id
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journal.diginus.id
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Submitted to University of Newcastle
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Kaili Yieh, Yu-Ching Chiao, Ya-Kang Chiu.
"Understanding the Antecedents to Customer
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Loyalty by Applying Structural Equation Modeling", Total Quality Management &
Business Excellence, 2007
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annalsofrscb.ro
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journal.binus.ac.id
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koreascience.kr
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Submitted to University of Queensland
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ramss.spcrd.org
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V. Shanujas, T. Radha Ramanan. "Do job competencies influence the satisfaction of customers? An investigation in the
cooperative banking sector", International Journal of Productivity and Performance Management, 2021
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S. Ananda, Raghavendra Prasanna Kumar, Dharmendra Singh. "A mediation analysis of perceived service quality, customer
satisfaction and customer engagement in the banking sector", Journal of Financial Services Marketing, 2022
Publication
Karto Adiwijaya, N. Nurmala. "Experiential marketing in the budget hotel: do Gen Y and Gen Z change the game?", Consumer
Behavior in Tourism and Hospitality, 2023
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Submitted to Sheffield Hallam University
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gradworks.umi.com
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www3.ntu.edu.sg
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Wahyi Busyro, Azwan Abdullah. "Chapter 41 Service Quality Affecting Customer Loyalty at Sharia Banks Driven by Islamic Personality", Springer Science and Business Media LLC, 2023
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repository.kemu.ac.ke:8080
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Arto Tolonen, Harri Haapasalo, Janne
Harkonen, Jordan Verrollot. "Supply chain capability creation – The creation of the supply chain readiness for a new product during product development process", International Journal of Production Economics, 2017
Publication
Oti Amankwah, Weng Wai Choong, Naana Amakie Boakye-Agyeman. "The relationship between facilities management service
quality and patients’ health-care experience:
the mediating effect of adequacy of health- care resource", Facilities, 2022
Publication
Raed Ibrahim Mohamad Ibrahim, Pelin
Bayram. "The effect of customer engagement on customer loyalty: indication from the
insurance industry in Jordan", Journal of Financial Services Marketing, 2023
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Rosa Hendijani, Mahdis Norouzi. "Supply
chain integration and firm performance in the COVID-19 era: the mediating role of resilience and robustness", Journal of Global Operations and Strategic Sourcing, 2022
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Marketing Mix (7ps) on Loyalty, Intentions, and Profitability in the Egyptian Travel
Agencies: The Mediating Role of Customer Satisfaction", Journal of Quality Assurance in Hospitality & Tourism, 2022
Publication
You-De Dai, Ying-Chan Liu, Wen-Long Zhuang, Ching-Hua Wang. "Using social exchange
perspective to explain customer voluntary performance behavior", The Service
Industries Journal, 2018
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proceedings.itltrisakti.ac.id
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Kebone Agnes Mntande, Beate Stiehler‐
Mulder, Mornay Roberts-Lombard. "Securing delight and loyalty in a market with low
switching costs", European Business Review, 2022
PublicationMochlasin Mochlasin, Nornajihah Nadia Hasbullah, Ahmad Mifdlol Muthohar, Saiful Anwar. "Customer switching behavior among Indonesian Muslims: Evidence from the
merger of Indonesia’s State-owned Islamic banks", Cogent Business & Management, 2023
PublicationRafikul Islam, Selim Ahmed, Mahbubar
Rahman, Ahmed Al Asheq. "Determinants of service quality and its effect on customer
satisfaction and loyalty: an empirical study of
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private banking sector", The TQM Journal, 2020
PublicationTariq Saeed Mian. "The Role of Service Quality in Developing Customer Loyalty in the
Banking Sector: A Case study of the Kingdom of Saudi Arabia", International Journal of
Accounting and Financial Reporting, 2014
Publication
Tsai, Ming-Tien, Chung-Lin Tsai, and Han- Chao Chang. "The Effect of Customer Value, Customer Satisfaction, and Switching Costs on Customer Loyalty: An Empirical Study of Hypermarkets in Taiwan", Social Behavior and Personality An International Journal, 2010.
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eprints.soton.ac.uk
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systems.enpress-publisher.com
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