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TANJUNG PRIOK

Junio Antonius REFERENCES

Journals

Ambarriani, A. S. (2014). Hospital Financial Performance in the Indonesian National Health Insurance Era. Review of Integrative Business & Economic Research, 367-379.

Bhunia, A. (2011). Financial Performance Analysis-A Case Study. Current Research Journal of Social Sciences 3 (3): 269-275, 1.

Branco, M. C., & Rodrigues, L. L. (2006). Corporate Social Responsibility and Resource-Based Perspectives. Journal of Business Ethics 69:111-132, 11-13.

Buttle, F. (2009). Customer Relationship Management Concept and Technologies (2nd ed.). Burlington: Butterworth-Heinemann.

Cavusgil, S. T., & Zou, S. (1994). Marketing Strategy-Performance Relationship. An Investigation of the Empirical Link in Export Market Ventures, 17.

Cooper, D. R., & Schindler, P. S. (2011). Business Research Methods. McGraw-Hill.

Cravens, D. W., & Piercy, F. N. (2013). Strategic Marketing (10th ed.). New York:

McGraw-Hill.

David, F. R., & David, F. R. (2015). Strategic Management (15th ed.). Harlow:

Pearson.

Ernst & Young. (2015). Ripe for investement: the Indonesian health care industry post introduction of universal health coverage. Jakarta: EY Indonesia.

Gotsh, M., Hipp, C., Schwarz, C., & Weber, L. (2009). Indentifications of

Determinants and Development of a Model of Productivity in Services Sector.

Productivity Determinants of Services, 2-4.

Ghozali, I. (2004). Model Persamaan Struktural: Konsep dan Aplikasi dengan Program AMOS ver. 5.0. Semarang: Badan Penerbit Universitas Diponegoro.

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TANJUNG PRIOK

Junio Antonius Hartmann, M. (2011). Corporate Social Responsibility in the Food Sector. European

Review of Agricultural Economics Vol. 38 (3) pp. 297-324, 19.

Karakaya, Ç., Batur, B., & Aytekin, C. (2011). Analyzing the Effectiveness of Marketing Strategies in the Presence of Word of Mouth: Agent-Based Modeling Approach. Journal of Marketing Research and Case Studies, 1-17.

Kotler, P., Shalowitz, J., & Stevens, R. J. (2008). Strategic Marketing For Health Care Organiztions. San Francisco: Jossey-Bass.

Lee, F. C., & Noble, D. J. (2006). A Quantitative Performance Measurement Framework for Health Care Systems. Proquest Search, 72-91.

Lovelock, C., & Wirtz, J. (2011). Services Marketing (Vol. VII). Harlow: Pearson.

Nerenz, D. R., & Neil, N. (2001). Performance Measures for Health Care Systems.

Commissioned Paper for the Center for Health Management Research, 1-38.

Ogunmokun, G., Hopper, T., & Mcclymont, H. (2005). Strategy Implementation and Organizational Performance. A Study of Private Hospital, 20-28.

Saunders, M., Lewis, P., & Thornhill, A. (2009). Resarch Methods for Business Students. Harlow: Pearson Education Limited.

Solomon, M. R. (2013). Consumer Behavior: Buying, Having, and Being (10th ed.).

(S. Yagan, Ed.) Harlow, England: Pearson Education Limited.

Sreenivas, D. T., Srinivasarao, D. B., & Srinivasa Rao, D. U. (2013). An Analysis On Marketing Mix In Hospitals. International Journal of Advanced Research in Management and Social Sciences, 188-207.

Wang, K. C. (2007). A Process View of SWOT Analysis. A Process View of SWOT Analysis, 1-12.

Wodinsky, H., Sharobeem, E., & Pancratz, B. (2009). How Urgent Care Centers Can Enchance Volume and Revenue. Healthcare Financial Management, 82-90.

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Junio Antonius Yu, S. H., Kim, S. A., & Park, W. S. (2005). Determinants of Private Clinics'

Productivity. A Comparison of City and County Clinics in Korea, 4.

Inteview

Jusuf, D. F. (2015, September 27). Introduction of RSIA St. Yusuf, Tanjung Priok Problems. (J. Antonius, Interviewer)

Jusuf, D. F. (2016, May 27). Strategic Planning of RSIA St. Yusuf, Tanjung Priok. (J.

Antonius, Interviewer) Report

Badan Pusat Statistik. (2014). New Method of Human Development Index. Jakarta:

Badan Pusat Statistik.

Badan Pusat Statistik Jakarta Utara. (2014). Statistics of Tanjung Priok Region. North Jakarta: BPS.

Badan Pusat Statistik. (2014). Concept. Retrieved February 29, 2016, from Human Development Index:

http://www.bps.go.id/Subjek/view/id/26#subjekViewTab1

RSIA St. Yusuf. (2015). Strategic Planning of RSIA St. Yusuf. North Jakarta: RSIA St.

Yusuf.

RSIA St. Yusuf, Tanjung Priok. (2016). Employees Data. Jakarta: RSIA St. Yusuf . World Health Organization. (2003). The Growth of Hospitals in Indonesia.

World Health Organization. (n.d.). Service Availability and Readiness Assessment (SARA). Retrieved March 3, 2016, from A Methodology for Measuring Health Systems Strengthening:

http://www.who.int/healthinfo/systems/SARA_OverviewPresentation.pdf

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TANJUNG PRIOK

Junio Antonius Websites

Alzheimer Europe. (2009, August 21). Types of Research. Retrieved March 24, 2016, from The Four Main Approaches: http://www.alzheimer-

europe.org/Research/Understanding-dementia-research/Types-of- research/The-four-main-approaches

Ansoff Matrix Guide & Analysis. (2013). Topic of Interest. Retrieved May 17, 2016, from What is the Ansoff Matrix?: http://www.ansoffmatrix.com/

Bennett, Coleman & Co. Ltd. (2016). Marketing. Retrieved April 6, 2016, from Definition of 'Product':

http://economictimes.indiatimes.com/definition/product

Bina Upaya Kesehatan Kementerian Kesehatan. (2015, February 13). News. Retrieved February 23, 2016, from Government Policies in Health Care Services for Private Hospital: http://www.buk.kemkes.go.id/read-wokshop-kebijakan- pemerintah-bidang-kesehatan-bagi-rumah-sakit-umum-privat-565.html

Boundless. (2016). Introduction to Marketing. Retrieved April 6, 2016, from Product, Placement, Promotion, and Price:

https://www.boundless.com/marketing/textbooks/boundless-marketing- textbook/introduction-to-marketing-1/introduction-to-marketing-18/product- placement-promotion-and-price-108-4454/

Bullen, P. B. (2014). Practical tools for international development. Retrieved May 10, 2006, from How to pretest and pilot a survey questionnaire:

http://www.tools4dev.org/resources/how-to-pretest-and-pilot-a-survey- questionnaire/

Entrepreneurship, Int Biz & Strategic Management. (2015, July 10). Sidebar.

Retrieved March 15, 2016, from Strategic Management:

http://lb0674marini.blogspot.co.id/?view=sidebar

Forest Holiday Market Analysis. (2014, July 25). The Market Audit of the UK

Adventure Company, Forest Holiday. Retrieved March 15, 2016, from TOWS

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TANJUNG PRIOK

Junio Antonius MATRIX - Forest Holiday:

https://forestholidaysmarketanalysis.wordpress.com/2014/07/25/tows-matrix- forest-holidays/

Getting Started. (n.d.). 8 Marketing Strategy. Retrieved December 30, 2015, from Documents:

https://www.radford.edu/content/dam/colleges/cobe/SBDC/Documents/8mark etingstrategy.pdf

Harimat. (2015). LinkedIn Slide Share. Retrieved November 7, 2015, from Hospitalization In Indonesia:

http://www.slideshare.net/septianraha/perumahsakitan-di-indonesia-harimat IGS Datalab University of Twente. (2016). Data Analysis. Retrieved March 24, 2016,

from Quantitative Research: https://www.utwente.nl/igs/datalab/dataanalysis/

Kar. (2011, March 20). Business Fundas. Retrieved November 8, 2015, from The 8 Ps of Services Marketing: http://business-fundas.com/2011/the-8-ps-of-services- marketing/

Marketing 91. (2015). Marketing Mix. Retrieved November 7, 2015, from Marketing Mix - The 4P's of Marketing: http://www.marketing91.com/marketing-mix-4- ps-marketing/

Marketing 91. (2015). Marketing Mix. Retrieved November 7, 2015, from Service Marketing Mix: http://www.marketing91.com/service-marketing-mix/

Marketingdonut UK. (2016). Home: Marketing. Retrieved March 15, 2016, from Marketing Strategy: http://www.marketingdonut.co.uk/marketing/marketing- strategy

Marketingdonut UK. (2016). Home: Marketing Strategy. Retrieved March 15, 2016, from SWOT Analysis:

http://www.marketingdonut.co.uk/marketing/marketing-strategy/swot-analysis

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Junio Antonius Marketingmix.co.uk. (2016). Definition. Retrieved April 6, 2016, from The Marketing

Mix: 7P's that Defines The Meaning of The Marketing Mix:

http://marketingmix.co.uk/definition/

Marketing-Schools.org. (2012). Promotional Marketing . Retrieved April 6, 2016, from What is Promotional Marketing?: http://www.marketing-

schools.org/types-of-marketing/promotional-marketing.html

Ministry of Health of Republic Indonesia. (2014). Public Information. Retrieved November 7, 2015, from The Growth of private Hospitals in Indonesia:

http://www.depkes.go.id

Murphy, R. (2013, August 9). The Extended Marketing Mix. Retrieved April 6, 2016, from Physical Evidence:

http://blog.oxfordcollegeofmarketing.com/2013/08/09/marketing-mix- physical-evidence-cim-content/

Ontario Ministry of Health and Long-term Care. (2014, January 23). Public Hospital Act / Loi sur les hòpitaux publics. Retrieved October 31, 2015, from

Classification of Hospitals:

http://www.health.gov.on.ca/en/common/system/services/hosp/hospcode.aspx PewResearchCenter. (2016). U.S. Politics & Policy. Retrieved April 12, 2016, from

Pretest: http://www.people-press.org/methodology/questionnaire- design/pretests/

Sagepub. (2016). Part III: Probability and The Foundation of Inferential Statistics.

Retrieved April 12, 2016, from Introduction to Hypothesis Testing:

http://www.sagepub.com/sites/default/files/upm-binaries/40007_Chapter8.pdf Scarborough, H. (2015). Encyclopedia Britannica: Hospitals. Retrieved October 31,

2015, from Hospitals: http://www.britannica.com/topic/hospital

StatisticsSolutions. (2013). Directory of Statistical Analysis. Retrieved March 28, 2016, from Regression Analysis: http://www.statisticssolutions.com/what-is- linear-regression/

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TANJUNG PRIOK

Junio Antonius Stattrek. (2016). Statistics and Probability Dictionary. Retrieved April 5, 2016, from

Sample: http://stattrek.com/statistics/dictionary.aspx?definition=Sample Study.com. (2016). Pricing Strategy in Marketing . Retrieved April 6, 2016, from

Definition, Types & Examples: http://study.com/academy/lesson/pricing- strategy-in-marketing-definition-types-examples.html

Trochim, W. M. (2006, October 20). Language of Research. Retrieved March 28, 2016, from Unit of Analysis:

http://www.socialresearchmethods.net/kb/unitanal.php

Trochim, W. M. (2006, October 20). Sampling Method. Retrieved April 5, 2016, from Probability Sampling: http://www.socialresearchmethods.net/kb/sampprob.php

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