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The British Council Behavioural Competency Dictionary

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Rosy Chan

Academic year: 2024

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The British Council

Behavioural Competency Dictionary

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External Version: 19 August 2004

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Contents

1. Introduction and explanation of

behavioural competencies 3

2. Behavioural Competencies 5

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1. Introduction and explanation of behavioural competencies

Introduction

The purpose of the British Council is to build mutually beneficial relationships between people in the UK and other countries and to increase appreciation of the UK’s ideas and achievements.

Everything we do must contribute to one or more of the following outcomes:

 Improved perception of the UK in other countries

 Greater mutual understanding between the UK and other countries

 Stronger ties between the UK and other countries

The work of every British Council member of staff contributes in some way to the achievement of these outcomes, and it is therefore important that we all have a clear understanding of what our role is and what is expected of us.

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Why the competency is important to the British

Council

Competency levels: these show the increasing increasingls of

sophistication or complexity at which the competency can be demonstrated

Behavioural I ndicators: these provide detail on specific behaviours for the competency at each level, providing examples of how the competency can be seen in practice

Warning signs and positive indicators: these give examples of positive and negative behaviours.

A competency definition: this defines in more detail what the competency is about and what itinvolves

Competency title

The British Council’s recruitment policy requires candidates applying for jobs to provide evidence against the behavioural competencies required for the job advertised. This dictionary provides guidance on the meaning of each of the

competencies and their levels of complexity.

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2. The Behavioural Competencies

1. Achievement

2. Analytical Thinking

3. Customer Service Orientation 4. Entrepreneurship

5. Flexibility

6. Holding People Accountable 7. Intercultural Competence

8. Leading and Developing Others 9. Professional Confidence

10. Relationship Building for Influence

11. Self Awareness 12. Team Working

13. Working Strategically

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