THE CORRELATION BETWEEN MOTIVATION AND EMPLOYEE PERFORMANCE WITH REWARD AS INTERVENING VARIABLE AT THE
BREEZES BALI RESORT AND SPA
By
I Gusti Bagus Giri Dharmawan 13312109
BACHELOR’S DEGREE In
BUSINESS ADMINISTRATION-
HOTEL AND TOURISM MANAGEMENT CONCENTRATION FACULTY OF BUSINESS ADMINISTRATION AND HUMANITIES
SWISS GERMAN UNIVERSITY EduTown BSD City
Tangerang 15339 Indonesia August 2016
BREEZES BALI RESORT AND SPA
By
I Gusti Bagus Giri Dharmawan 13312109
BACHELOR’S DEGREE In
BUSINESS ADMINISTRATION-
HOTEL AND TOURISM MANAGEMENT CONCENTRATION FACULTY OF BUSINESS ADMINISTRATION AND HUMANITIES
SWISS GERMAN UNIVERSITY EduTown BSD City
Tangerang 15339 Indonesia August 2016
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I Gusti Bagus Giri Dharmawan STATEMENT BY THE AUTHOR
I hereby declare that this submission is my own work and to the best of my knowledge, it contains no material previously published or written by another person, nor material which to a substantial extent has been accepted for the award of any other degree or diploma at any educational institution, except where due acknowledgement is made in the thesis.
I Gusti Bagus Giri Dharmawan
____________________________________________
Student Date
Approved by:
Dr. Maria Sienly Veronica, S.E, M.M
____________________________________________
Thesis Advisor Date
Prof. Eric Jos Nasution, MBA, MA, Ph.D
____________________________________________
Dean Date
THE CORRELATION BETWEEN MOTIVATION AND EMPLOYEE PERFORMANCE USING REWARDS AS INTERVENING VARIABLE AT THE
BREEZES BALI RESORT AND SPA By
I Gusti Bagus Giri Dharmawan
Dr. Maria Sienly Veronica, S.E, M.M, Advisor SWISS GERMAN UNIVERISTY
Motivation is one of the most important parts to increase employee performance. On the other hand, high labor turnover surely could not resist in hospitality industry. It has massive impact to run the hospitality business nowadays if the company does not pay their own attention on it. To prevent and avoid high labor turnover, it can be handled by giving sort of motivation, in this case appropriate rewards. This research surely have an idea to look further about does motivation regarding on rewards have correlation on employee performance and definitely looking forward about which type of rewards will affect the most on employee performance. By using SPSS software and simple linear regression method with 100 samples were taken from The Breezes Bali Resort and Spa through validity and reliability test, classical assumption test, non-parametric tests (chi-square and cross tabulation) and hypothesis testing, it can be conclude that motivation surely have correlation on employee performance. Apart from that point, rewards itself as intervening variable has its own affect. Both of extrinsic and intrinsic rewards have affecting on employee performance. Therefore, extrinsic rewards has greater impact than intrinsic rewards. It is recommended for the hotel to maintain the highest indicators that have some influence on employee performance while put their concerned on the indicator that have less impact on employee performance such as social activity.
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I Gusti Bagus Giri Dharmawan
© Copyright 2016
By I Gusti Bagus Giri Dharmawan All rights reserved
DEDICATION
I dedicate this bachelor thesis to my parents, teachers and lecturers, friends, hospitality industry itself and Indonesia.
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I Gusti Bagus Giri Dharmawan ACKNOWLEDGEMENTS
I would like to express my gratitude to my almighty God, Ida Sang Hyang Widhi Wasa. By his grace I can finish my thesis work on time. In this special occasion I would like to thank to the following people who never stop pushing me to the limit:
1. To my beloved family, thank you for financial, spiritual and uncountable prays that you all wished to me every time I am stepping my new steps into the next level.
Special thanks to my mom, Nyoman Astini and dad, I Gusti Kompiang Adnyana, who helps me to give such a good basic skills and guidance since I was a kid.
2. My advisor, Mrs. Sienly Veronica, for her perfect thesis guidance from the beginning until the last minute of the battle. Her time, her patience and her dedication to this thesis are highly appreciate and cannot be expressed by words.
Thank you so much for being such a good listener for me through my ups and downs.
3. To The Breezes Bali Resort and Spa, for their warm hospitality during my days while collecting the data. Without their help, I definitely can’t accomplish my thesis work.
4. To my lecturers and teachers who never give up on me to teach me since I was a little. I could not thank enough for all you have done to me. What I become in the future more or less is highly representing my respect to my lecturers and teachers.
5. To my friends, especially Panji Bagaskoro Wisnumurti, Alharis, Liswindwinanto, Alifa Thohir, Floretta Setiadi, Mohammad Joddi Goeswan, Javiero Argubi, Junita Putri, Claudia Marina Karina, Andrew Fujii Pohan, Lady Lakopa Tarigan, Ivana Tania and Khrisna Triharyo, these past four years would not be the same without you guys in every single time of mine at SGU. Thank you for teaching me how to be a good person on and off the “pitch”.
Yauma Warman, this friendship that has been made since we were 15 surely bring more togetherness and strengthen the bond between four of us. I wish you guys the best of your life. Cheers for life mates!
7. To all of my ex-girlfriends and my latest girlfriend, I don’t know how to describe it because through the hardest times of mine, you have had always in there, anytime anywhere. I wish you girls the greatest of your life.
8. To SGU, Naturale, AEON, Sadis, H. Jimat, Robak, and all of the street foods which I have had eaten since the day one, I would never forget the taste of you guys. Thank you for pleasuring my tummy.
Last but not least, I would like to thank every people who gets involve direct and indirectly through my good and bad times during our days in the past. Hope this thesis work is just the beginning of our happiness in the future.
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I Gusti Bagus Giri Dharmawan TABLE OF CONTENTS
STATEMENT BY THE AUTHOR ... 3
ABSTRACT ... 4
DEDICATION ... 6
ACKNOWLEDGEMENTS ... 7
TABLE OF CONTENTS ... 9
LIST OF FIGURES ... 11
LIST OF TABLES ... 12
CHAPTER 1 ... 13
INTRODUCTION ... 13
1.1 Background ... 13
1.2 Limitation ... 17
1.3 Research Problem ... 17
1.4 Research Questions ... 17
1.5 Research Objectives ... 18
1.6 Significance of Studies ... 18
CHAPTER 2 ... 19
LITERATURE REVIEW ... 19
2.1 Human Resources in General ... 19
2.2 Theory of Reward ... 27
2.3 Theory of Performance ... 30
2.4 Previous Study ... 32
2.5 Framework of Thinking ... 46
2.6 Basis of Differences ... 48
2.7 Research Model ... 49
2.8 Hypothesis ... 50
CHAPTER 3 ... 51
RESEARCH METHODS ... 51
3.1 Type of Research ... 51
3.2 Operational Variable Definition ... 51
3.4 Data Sources and Data Collection Technique ... 53
3.5 Method of Data Analysis ... 54
CHAPTER 4 ... 58
RESULTS AND DISCUSSIONS ... 58
4.1 Data Source ... 58
4.2 Data Analysis ... 73
4.3 Hypotheses Testing ... 79
4.4 Discussion... 83
CHAPTER 5 ... 86
CONCLUSIONS AND RECCOMENDATIONS ... 86
5.1 Conclusions ... 86
GLOSSARY ... 89
REFERENCE ... 90
APPENDIX 1 ... 93
QUESTIONNAIRE DESIGN – ENGLISH VERSION ... 93
APPENDIX 2 ... 97
QUESTIONNAIRE DESIGN – INDONESIAN VERSION ... 97
APPENDIX 3 ... 101
CROSS TABULATION RESULT OF EXTRINSIC AND INTRINSIC REWARD ... 101
CURRICULUM VITAE ... 103
