By
Farahiyah Ghassani 11403104
BACHELOR’S DEGREE in
BUSINESS ADMINISTRATION - INTERNATIONAL BUSINESS AND MARKETING CONCENTRATION
FACULTY OF BUSINESS AND COMMUNICATION
SWISS GERMAN UNIVERSITY The Prominence Tower
Jalan Jalur Sutera Barat No. 15, Alam Sutera Tangerang, Banten 15143 - Indonesia
August 2018
Revision after the Thesis Defense on 27th July 2018
Farahiyah Ghassani STATEMENT BY THE AUTHOR
I hereby declare that this submission is my own work and to the best of my knowledge, it contains no material previously published or written by another person, nor material which to a substantial extent has been accepted for the award of any other degree or diploma at any educational institution, except where due acknowledgement is made in the thesis.
Farahiyah Ghassani
____________________________________________
Student Date
Approved by:
Dr.Dr.Dipl.-Ing. Rachman Sjarief, MM.MH
____________________________________________
Thesis Advisor Date
Dr. Nila K. Hidayat, SE., MM.
____________________________________________
Dean Date
Farahiyah Ghassani THE INFLUENCE OF EMPLOYEE MOTIVATION AND TRAINING TOWARDS EMPLOYEE PERFOMANCE A CASE STUDY OF PT. KUALA
PELABUHAN INDONESIA (TIMIKA, PAPUA)
By
Farahiyah Ghassani
Dr.Dr.Dipl.-Ing. Rachman Sjarief, MM.MH, Advisor
SWISS GERMAN UNIVERSITY
This research has objectives to know whether there is influence from motivation and training variable to employee performance of PT Kuala Pelabuhan Indonesia.
This research is using quantitative method. Data collection method that was done in this research was questionnaire distributed to 78 non-staff employees of PT Kuala Pelabuhan Indonesia. Data processing methods are assisted by IBM SPSS Statistics and SmartPLS software. The analysis method used is Outer Model Evaluation and Inner Model Testing. The results of the research used showed that there is influence between motivation and training variables on employee performance.
Keywords: Motivation, Training, Employee performance.
Farahiyah Ghassani
© Copyright 2018 by Farahiyah Ghassani
All rights reserved
Farahiyah Ghassani I dedicate my research to complete my bachelor degree in Swiss German University,
my parents, brother, advisor, and all my friends.
Farahiyah Ghassani ACKNOWLEDGEMENTS
Immeasurable appreciation and deepest gratitude for the help and support are extend to the following person who have contributed to finish this thesis.
First of all, I would like to say thanks to God for the strength, health, and blessing.
My Family, my beloved parents, Ayah, Mamah, Abang & Kak Putri, and Milo for their presence, love, support and endless prayers.
My deepest gratitude to all my lecturers in Swiss German University and especially Dr.Dr.Dipl.-Ing. Rachman Sjarief, MM.MH for his patience, knowledge, and guidance during the first semester until past few month.
I would like to thank PT Kuala Pelabuhan Indonesia for letting me conduct my thesis and having once in a lifetime experience. Especially for My Respondents, Ms. Gia, and Ms. Ayu for the warmest hospitality, support, and tasty home cook meal.
I would like to express my gratitude for my non-biological brother since 1st semester, Kevin Indrayana for always making time, lending hand for help, and constantly cares.
A warm word for Aldi Henry, Alvin Christopher, Ananda Bayu, Andre Fransisco, Arya Adithya, and Fabian Ramadhan for the encouragement, advice, and become a good role as brother. I could be a manifestation of all their characters coming together.
To Rachel, Evelyn, and Dinda thank you for always be a place to share and make this university life feels lighter.
To Nicholas, Rian, and Nigel my fellow Hamburg brothers thank you for the happiness and their given lessons for always be persistent, work hard, and dedicate. Deepest gratitude for Ramadhaniharto Adhi Nugroho for his patience, support, and companion.
Thanks to all my friends and people that I cannot mention it one by one, that help me to finish my thesis.
Farahiyah Ghassani
STATEMENT BY THE AUTHOR ... 2
ABSTRACT ... 3
DEDICATION ... 5
ACKNOWLEDGEMENTS ... 6
TABLE OF CONTENTS ... 7
LIST OF FIGURES ... 10
LIST OF TABLES ... 11
CHAPTER 1 - INTRODUCTION ... 12
1.1 Background ... 12
1.2 Research Problem ... 16
1.3 Research Question ... 17
1.4 Research Objectives ... 17
1.5 Scope and Limitation ... 17
1.6 Significance Study ... 18
CHAPTER 2 - LITERATURE REVIEW. ... 19
2.1 Conceptual Framework... 19
2.2 Human Resource ... 20
2.2.1 Human Capital ... 21
2.3 Employee Performance... 22
2.4 Motivation ... 25
2.4.1 Maslow’s Hierarchy of Needs ... 25
2.4.2 McGregor’s Theory X and Theory Y ... 28
2.4.3 McClelland’s Theory of Needs ... 29
2.4.4 Herzberg’s Two-Factor Theory ... 30
2.5 Training ... 32
Farahiyah Ghassani
2.6 Previous Study ... 34
2.7 Study Differences ... 35
2.8 Hypothesis ... 35
CHAPTER 3 – RESEARCH METHODS ... 37
3.1 Type of Study ... 37
3.2 Unit analysis / Unit Observation ... 37
3.3 Sampling Design ... 38
3.3.1 Population ... 38
3.3.2 Sampling Methods ... 38
3.3.3 Sampling Size ... 38
3.4 Location and Timeframe Study ... 39
3.5 Data Source and Collection ... 40
3.5.1 Type of Data ... 40
3.5.2 Data Collection Method ... 41
3.6 Research Model ... 42
3.7 Variable Operationalization ... 43
3.8 Data Processing Procedure ... 46
3.8.1 Data Preparation ... 46
3.8.2 Data Screening ... 47
3.8.3 Validity Test ... 47
3.8.4 Convergent Validity ... 47
3.8.5 Reliability ... 47
3.8.6 Composite Reliability ... 48
3.8.7 Outer Loading ... 48
3.9 Data Analysis Technique ... 48
3.9.1 Pre-Test ... 49
3.9.2 Post-Test ... 49
3.9.3 PLS-SEM (Structural Equation Modeling) ... 49
CHAPTER 4 – RESULTS AND DISCUSSIONS ... 51
Farahiyah Ghassani
4.1.2 Company Services ... 51
4.1.3 Employment Profile ... 52
4.2 Data Analysis (Pre-Test) ... 52
4.2.1 Validity Test ... 53
4.2.2 Reliability Test ... 54
4.3 Respondents Profile ... 56
4.3.1 Gender ... 56
4.3.2 Age ... 57
4.3.3 Education ... 58
4.3.4 Working Period ... 59
4.4 Data Analysis (Post-Test) ... 59
4.4.1 Outer Model Evaluation ... 60
4.4.2 Structural Model Testing (Inner Model) ... 65
CHAPTER 5 – CONCLUSIONS AND RECCOMENDATIONS ... 69
5.1 Conclusions ... 69
5.2 Recommendations ... 69
5.3 Future Research ... 70
REFERENCES ... 72
APPENDENCIES ... 75
CURRICULUM VITAE ... 92