By
Gabriella Windya Putri 11403048
BACHELOR’S DEGREE in
BUSINESS ADMINISTRATION – HOTEL AND TOURISM MANAGEMENT Concentration
FACULTY OF BUSINESS AND COMMUNICATION
SWISS GERMAN UNIVERSITY The Prominence Tower
Jalan Jalur Sutera Barat No. 15, Alam Sutera Tangerang, Banten 15143 - Indonesia
JULY 2018
Revision after the Thesis Defense on July 31, 2018
Gabriella Windya Putri STATEMENT BY THE AUTHOR
I hereby declare that this submission is my own work and to the best of my knowledge, it contains no material previously published or written by another person, nor material which to a substantial extent has been accepted for the award of any other degree or diploma at any educational institution, except where due acknowledgement is made in the thesis.
Gabriella Windya Putri
_____________________________________________
Student Date
Approved by:
Dr.Dr.Dipl-Ing. Rachman Sjarief, MM.MH.
_____________________________________________
Thesis Advisor Date
Dr. Nila K. Hidayat, SE., MM.
_____________________________________________
Dean Date
Gabriella Windya Putri ABSTRACT
THE INFLUENCE OF WORKING ENVIRONMENT AND MOTIVATION TOWARDS EMPLOYEE PERFORMANCE: A CASE STUDY OF HOTEL
XYZ IN BALI
By
Gabriella Windya Putri
Dr.Dr.Dipl.-Ing. Rachman Sjarief, MM. MH.
SWISS GERMAN UNIVERSITY
The objective of this research is to find out the influence of working environment and motivation on employee performance at Hotel XYZ. This research is conducted in Hotels in Bali, Indonesia. This research method is based on quantitative research with 86 respondents from Hotel XYZ. This study applies questionnaire to collect the data and uses SPSS software to analyze the data. The data utilizing Statistical Package for the Social Sciences (SPSS) to identify the reliability and validity and the overall model summary and estimate the correlation between each variable in the designated research model.
The results prove that both working environment and motivation have influence on employee performance. Working environment also has an influence on motivation as well. The managerial implication for Hotel XYZ is to acknowledge these elements in order to improve the working environment and increase employee performance.
Keywords: Working Environment, Motivation, Employee Performance.
Gabriella Windya Putri
© Copyright 2018 by Gabriella Windya Putri
All rights reserved
Gabriella Windya Putri DEDICATION
This thesis is dedicated for my parents, Herry Susanto and Tati Suryati, whose words of encouragement blow in my ears and your infinity love.
Lastly, for the future of the island I loved: Bali
Gabriella Windya Putri ACKNOWLEDGEMENTS
1. First and foremost, I am forever grateful to Allah SWT for the good health and wellbeing that were necessary to complete this thesis.
2. I would like to express my sincere gratitude to Mr. Rachman Sjarief, my thesis advisor, for providing me with all the guidance to complete this study through with his knowledge, motivated me, and everlasting patience and kindness
3. I would like to thank Ms. Munawaroh Zainal and Mr. Robert La Are for the guidance and support.
4. I would like to thank to Hotel XYZ management team and supervisors for helping me gather all the data.
5. I am also grateful for my beloved family, Mama, Papa, Jessica and Triestan, for the continuous support and endless love and prayer.
6. The luckiest girl in the entire world to have you in my life, Afif Puji Prabowo. Thank you for being support system, your relentless prayer, love, companion and encouragement never fail to amuse me.
7. To my forever best friend, Wibisono Adhi. Thank you for your support and pray as well. Forever grateful for your existence Wib!
8. I am also grateful to have you guys since day one, Chatarina Putri, Khansa Qonita and Bagus Dwi Satrio for the support and help, shared knowledge, love – hate friendship, and companionship for the past 4 years.
9. I would like to express my gratitude to all Department Faculty members in SGU and all respondents whom take part in this study, thank you for the help and support.
10. To HTM batch 2014, thank you for making these years memorable.
Gabriella Windya Putri
Table of Contents
STATEMENT BY THE AUTHOR ... 2
ABSTRACT ... 3
DEDICATION ... 5
ACKNOWLEDGEMENTS ... 6
CHAPTER 1 - INTRODUCTION……….……….11
1.1 Background ... 11
1.1.1 Human Resources Management ... 13
1.1.2 Human Resources in Hospitality ... 14
1.1.3 Human Resources in Hotel XYZ ... 15
1.2 Research Problems ... 17
1.3 Research Questions ... 18
1.4 Research Objectives ... 18
1.5 Scope and Limitations ... 18
1.6 Significant of the Study ... 19
1.7 Thesis Structure ... 19
CHAPTER 2 - LITERATURE REVIEW ... 20
2.1 Theoretical Perspective ... 20
2.1.1 Employee Performance ... 20
2.1.2 Working Environment ... 25
2.1.3 Motivation ... 29
2.2 Previous Study ... 34
2.3 Study Differences ... 39
2.4 Hypothesis ... 40
CHAPTER 3 – RESEARCH METHODS ... 41
3.1 Type of Study ... 41
3.2 Unit Analysis and Unit Observation ... 41
3.3 Sampling Design ... 41
3.3.1 Population ... 41
3.3.2 Sampling Method... 41
3.3.3 Sample Size ... 42
3.4 Location and Time Frame of Study ... 43
3.4.1 Location ... 43
3.4.2 Time Frame of Study ... 43
3.4 Type of Data and Collection Method ... 44
3.4.1 Primary Data ... 44
3.4.2 Secondary Data ... 44
3.5 Questionnaire Structure ... 44
3.6 Research Model ... 45
3.7 Variable Operational ... 46
3.8 Data Processing Procedure... 49
3.8.1 Pre – Test ... 49
3.8.2 Post – Test ... 49
3.8.3 Validity Test ... 50
Gabriella Windya Putri
3.9.1 Classical Assumption Test ... 51
3.9.2 Hypothesis Test ... 52
CHAPTER 4 – RESULTS AND DISCUSSIONS ... 53
4.1 Company Profile ... 53
4.1.1 Hotel X ... 53
4.1.2 Hotel Y ... 53
4.2 Respondent Profile ... 54
4.2.1 Gender ... 54
4.2.2 Age ... 54
4.2.3 Department ... 55
4.2.4 Marital Status ... 55
4.2.5 Working Environment Satisfaction ... 56
4.3 Pre – Test Result ... 56
4.3.1 Validity Pre – Test Result ... 56
4.3.2 Reliability Pre – Test ... 60
4.4 Post – Test Result ... 61
4.4.1 Validity Post – Test Result ... 61
4.4.2 Reliability Post – Test Result ... 63
4.4.3 Classical Assumptions Test ... 64
4.4.4 Multiple Linear Regression ... 65
4.2 Discussion ... 69
4.2.1 First Hypothesis ... 69
4.2.2 Second Hypothesis... 70
4.2.3 Third Hypothesis ... 72
CHAPTER 5 – CONCLUSIONS AND RECOMMENDATIONS ... 74
5.1 Conclusions ... 74
5.2 Recommendations ... 75
