The quality of health services is closely related to patient satisfaction which is a measure of the success of the quality of health services. The company's physical appearance will influence the customer's evaluation of the quality of service provided by the company. The instrument reliability test was performed to determine the reliability of the measurement instrument used.
Find the actual score for each Xi variable and the expected score for the Yi variable. Nsi = The mean score for the variable difference to -i Calculate the mean difference for each variable. NS ̅̅̅̅i= Average value of the i variable gap Ai = Number of attributes for each variable i.
The calculation of the conformity level between the expectation level and the performance level is according to the formula (Wibisono, 2019). E3-X9 Patient comfort during the exam is highly valued by doctors and nurses. The test results using IBM SPSS statistics 25 show the expectation level and perception level table for the value of r count > r table so that the variables of the questionnaire can be validated.
The results of the validity and reliability of the questionnaire at the level of expectation and perception for 99 respondents were obtained as follows:
Processing Method IPA (Importance Performance Analysis)
The three largest negative gaps, namely the R2-X20 responsiveness dimension (patient registration is possible online). So for the level of suitability. Based on the results of calculations between the level of reality and the level of expectation of the quality of the studied attributes by comparing the actual result with the expected result, the overall performance of the service quality is in the Good category, namely 68%. 15 The results of the average assessment of the level of reality (satisfaction) with the level of expectation (interest) were given a value that becomes the level of satisfaction and the level of expectation on the Performance importance matrix.
The point of intersection is derived from the mean value of the plane of expectation (y) and reality (x), so you can. This means that these attributes, according to the patient, are considered very important, but in reality or reality they are not in line with expectations. While the attributes T1-X1, T4-X4, RE4-X15, R1-X19, A2-X26 and A6-X30 are in quadrant II (6 attributes), it means that these attributes follow the patient's expectations by must be maintained.
Conclusion
Analisis Kinerja Penting (IPA)', Jurnal Teknik, Teknologi dan Sains, 5(1), hlm. 2020) “Analisis Tingkat Kepuasan Pasien Terhadap Mutu Pelayanan Rumah Sakit Berdasarkan Metode Mutu Pelayanan (Servqual)”, Jurnal Keperawatan dan Fisioterapi (Jkf), 3(1), hlm. https://dataindonesia.id/ragam/detail/indonesia-miliki-3112-rumah-sakit-pada-2021. 2021) 'Hubungan kualitas pelayanan kesehatan dengan kepuasan pasien di RS Fatima Makale pada era normal baru', Journal of Nursing Florence Nightingale, 4(1), p. 2017) 'Implementasi metode Servqual dan Saw untuk analisis kepuasan pasien berdasarkan kualitas pelayanan poliklinik', Revija Komunika: Revija za komunikologia, media i informatiko, 6(2), hlm. Sinollah dan Masruro (2019) ' DALAM MEMBENTUK KEPUASAN PELANGGAN UNTUK MENCIPTAKAN LOYALITAS PELANGGAN (Studi Kasus di Toko Mayang Collection Cabang Kepanjen)', Jurnal Dialektika, 4(1), hlm. 2006) Mengukur tingkat kepuasan pelanggan untuk meningkatkan pangsa pasar. 2019) 'Analisis Kualitas Layanan Pendidikan Menggunakan Matriks Importance Performance Analysis di Sekolah XYZ', Jurnal Optimasi Teknik Industri, 1(2), hlm.
DEVELOPMENT STRATEGY FOR KODIKLATAL ADMINISTRATIVE ASSISTANCE EDUCATION CENTERS TO IMPROVE THE
QUALITY OF EDUCATIONAL RESULTS
- INTRODUCTION
- MATERIALS AND METHODOLOGY 1. Systems Analysis Theory
- Stakeholder Theory
- Stakeholder Analysis
- SWOT Analysis
- Ten Components of Education
- RESULT AND DISCUSSION 1 Criteria Identification
- Strategy Formulation
- Internal Factor Evaluation (EFI) Matrix Table 1. Internal Factor Weighting
- External Factor Evaluation (EFE) Matrix
- Recapitulation of the calculation results of the EFE / EFI matrix
- CONCLUSION
The current education plan in the Education Center for Administrative Assistance ranks e.g. in the lessons of the treasury administration system, which still does not refer to the current development, so it is necessary to improve the curriculum according to the attitude requirements and criteria for the latest treasury administration system personnel. Teaching methods at the Administrative Assistance Education Center have not used e-learning technology, which is one of the needs to be mastered well by staff involved in educational institutions facing current technological advancements. The goal of this research is to find a development strategy in the implementation of training in the Administrative Assistance Education Center, which still refers to the parameters of the 10 (ten) components of the training, in dealing with the various problems above, as well as to improve the quality of the trained soldiers ready to meet.
There are several steps used to formulate a development strategy to improve the quality, capacity and efficiency of the implementation of the main tasks of the Administrative Assistance Education Center to improve the quality of the trained soldiers. In other words, partners have a huge role and influence on the maintainability of the company. In this study, with reference to various references to work instructions and rules as well as results of interviews with officials and employees at the Training Center for Administrative Assistance, a scheme for the stakeholders/stakeholders from the implementation of the entire training course at the Training Center for Administrative Assistance. can be made as follows.
All related departments in the Naval Education Office, which is directly under the direction of the Navy, formulate policies for all education within the Naval Organization education in the field of Administrative Assistance in the Navy. From the explanations of the three theories above, an analysis of the stakeholder system is described in the process of providing education at the Administrative Assistance Education Center. The primary two components (qualities and deficiencies) relate to the inner components of the organization, while.
It is a tool for measuring the level of development of students and the level of effectiveness and efficiency of the curriculum. me. Although the weight of the subscale of quality no. 1 obtained from the value in column 1 divided by the total number of ratings, (weight. Although the weight of quality subscale No. 1 is obtained from the value in column 1 divided by the total number of ratings (weight.
Maintaining and enhancing the support and implementation of the vision and mission of the Administrative Assistance Training Center by fully responding to the needs of administrative assistance personnel in the field so that they are ready to serve in their field. This investigation is expected to be one of the considerations and inputs in the preparation for decision-making. The subject of the research is expressed in factors that speak to the organization with the aim of not causing negative distinctions.
An Overview of Strategic Management: An Analysis of the Concepts and Importance of Strategic Management. COMPOSED DEVELOPMENT STRATEGY IN THE NATUN AREA COASTAL DEFENSE TO SUPPORT THE MAIN TASKS OF THE.
COMPOSITE DEVELOPMENT STRATEGY IN THE NATUNA AREA COASTAL DEFENSE IN SUPPORTING THE MAIN TASKS OF THE
INDONESIAN ARMED FORCE
- RESEARCH METHODOLOGY
- SWOT METHOD
- RESEARCH FLOWCHART
- RESULT AND DISSCUSSION
- Analysis of Internal Factors Identification Organizational internal factorsNavyis an
- Analysis of Identification of External Factors Posture
- EFE Matrix Analysis (External Factor Evaluation)
- RESULT AND DISCUSSION 1. Internal – External Matrix Analysis
- Strategy Development
- Position Strategy Posture Based on Figure 3, it is known that the
According to the international law of the sea, UNCLOS (United Convention on the Law Of the Law) in 1982, states have the right to the sea, namely the sea territory measured from the coastline as far as 12 miles, an additional zone of 24 miles and then there is an EEZ ( Exclusive Economic Zone) as far as 200 miles. In addition, there is a need for security control in the form of a pattern for the operation of the Navy's forces. Several maritime security issues are quite prominent and the concerns of the world community are: (a) High threats of violence, such as piracy, sabotage and terror against vital objects; (b) navigational threats, such as shortages and theft of navigational aids; (c) resource threats, such as damage and pollution of the ocean and its ecosystems; and (d) sovereign and legal threats, such as illegal fishing, illegal immigrants, illegal treasure hunting, illegal exploration and exploitation of natural resources, and smuggling of goods, people, and weapons (Poerwowidagdo, 2015).
To implement the basic objectives and military strategy of the Indonesian Navy. Organizational development strategy requires strategic steps that can be applied to the Navy's strategic policies. Based on the results of this study, we hope that it can help to advise and contribute to the management of the Indonesian Navy in the development, development of Natuna Composite in the future.
Identification of internal factors that influence the development of posture in support of TNI's main tasks, including: strengths. The detailed identification of the power factor (S) is measured in terms of Composite Company power, which consists of: (1) the Minimum Essential Force (MEF) policy to make the Navy global by modernizing its major weapon system/defense equipment; (2) a state of defense equipment that is always ready to meet the needs of the Navy to perform the landing force function in the form of power projection from the sea; and (3) The Navy has complete coastal defense equipment such as field artillery (armed), coastal radar, including electronic and cyber warfare. Limitations of the information system in providing data on the state of defense equipment to command elements; (12) Limited number of coastal defense equipment such as field artillery (armed), coastal radar, etc.
Furthermore, the weakness factor of the combined company (W) is measured from the aspect of the combined company's ability, which consists of: (13). And the other weakness to face lies in the strength of the position, namely: "Limits to the fulfillment of defense equipment needs for the state budget". The detailed identification of the opportunity factor (O) is measured from the aspect of position strength, which consists of: (1) having a positive image so that it can be well received by the local community when it is in the assignment service.
Detailed identification of the hazard factor (T) is measured in terms of posture strength, which consists of: (1). There is no information system that can present an accurate description of the tactical situation; and (3). Based on the above description, the opportunity and threat factors that Posture has in supporting TNI's main missions.
There is no information system that can present a picture of the tactical situation in real time. The main threat faced lies in the attitude capability, namely: "There is no information system that can present an accurate description of the tactical situation" with the highest score of 0.44.
