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JOURNAL OF THEORETICAL AND APPLIED MANAGEMENT

Jurnal Manajemen Teori dan Terapan Editor-in-Chief

Prof. Dr. Badri Munir Sukoco, Universitas Airlangga Deputy Editor-in-Chief

Rahmat Heru Setianto, Universitas Airlangga Managing Editors

Raras Kirana Wandira, Universitas Airlangga Board of Editors

Assoc. Prof. Dr. Zulnaidi Yaacob, Universiti Sains Malaysia, Malaysia

Assist. Prof. Dr. Mihai Tichindelean, Universitatea Lucian Blaga din Sibu, Romania Prof. Dr. Christopher Gan, Lincoln University, New Zealand

Assoc. Prof. Dr. Aliyu Dahiru Muhammad, Bayero University, Nigeria

Assist. Prof. Dr. Abdelghani Echchabi, Higher Colleges of Technology Abu Dhabi, United Arab Emirates Assist. Prof. Dr. Muhammad Rizky Prima Sakti, University College of Bahrain, Bahrain

Assoc. Prof. Dr. Muhamad Abduh, Universiti Brunei Darussalam, Brunei Darussalam Asst. Prof. Dr. Abdul Rahim Ridzuan, Universiti Teknologi Mara, Malaysia

Asst. Prof. Dr. Forbis Ahmed, Management and Sciences University, Malaysia Prof. Dr. Tanti Handriana, Universitas Airlangga, Indonesia

Prof. Dr. Razvan Sorin Serbu, Lucian Blaga University of Sibiu, Romania Assist. Prof. Dr. Hendra Wijaya, Widya Mandala Catholic University, Indonesia Assist. Prof. Dr. Sony Kusumasondjaja, Universitas Airlangga, Surabaya

Assoc. Prof. Dr. Praptini Yulianti, Universitas Airlangga, Indonesia Assoc. Prof. Dr. Masmira Kurniawati, Universitas Airlangga, Indonesia

Journal of Theoretical and Applied Management, with registered number ISSN 2548-2149 (Online) and ISSN 1979-3650 (Print), is a peer-reviewed journal published three times a year (April, August, and December) by Universitas Airlangga. The Journal of Theoretical and Applied Management is intended to be a journal for publishing articles reporting findings of applied and fundamental business management research with a focus on Indonesia and other Emerging Market perspectives

The disciplines and topics covered by the Journal of Theoretical and Applied Management include, but not limited to, functional areas of business & management: marketing management, human resource management, operation management, logistic and supply chain management, finance management, strategic management, management accounting, entrepreneurship, tourism management, e-business, international business, business economics, business ethics and sustainability.

Editorial Office

Department of Management, Faculty of Economics and Business, Universitas Airlangga Jalan Airlangga No. 4, Surabaya, INDONESIA 60286

Telp. +6231-5033642, 5036584 Fax. +6231-5026288 Email: [email protected]

Website: https://e-journal.unair.ac.id/JMTT

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JOURNAL OF THEORETICAL AND APPLIED MANAGEMENT

Jurnal Manajemen Teori dan Terapan

Volume 16. No. 1, April 2023 Table of Contents

The Role of Community Benefits on Brand Loyalty in Automotive Social Media Brand Community

Puspita Pratama Novianti, Tengku Ezni Balqiah

1-22

Puspita Pratama Novianti , Tengku Ezni Balqiah

Frischilla Pentury 23-37

The Mediation Role of Review Helpfulness, Customers Trust, and Brand Attitude Towards Positive e-WOM and Purchase Intention in Cosmetic Shopping Experience

Lulu Puspita Anggraini, Nurdin Sobari

38-51

Do Employee Stock Ownership Plans Affect the Quest for Firm Profitability?

Evidence from Tanzania

Beny Mwenda, Magwana Ibrahim Ngollo

52-63

The Effect of Authentic Leadership on Organizational Citizenship Behavior:

The Role of Psychological Empowerment and Quality of Working Life

Alvin Permana Emur, Maulidya Niken Widyasari, Nyimas Ratna Kinnary, Rizky Narendra Putra

64-80

The Way Financial Distress Affects Financial Reporting Delay

Pramesari Dinar Nurquran, Ardianto Ardianto 81-94

How Do Servant Leadership and Knowledge Sharing Trigger Innovative Work Behaviors among Millennials at Start-up Businesses?

Putri Rahma Dayanti, Praptini Yulianti

95-106

The Effect of Self-Control on Loan Repayment Decisions of Women Market Vendors in Mbeya Municipality, Tanzania

William Clifford Gomera, Magwana Ibrahim Ngollo

107-123

The Role of Employer Branding in Work-life Balance and Employee Retention Relationship among Generation Z Workers: Mediation or Moderation?

Evelyn Hendriana, Albert Christoper, Handika Oemardi Adhitama Zain, Natasha Pricilia

124-143

Exploring the Contingent Role of Effort Expectancy on Online Purchase Intention in E-commerce Application

Lydia Ery Octalina, Anni Rahimah, Zainul Arifin

How Does Conventional Travel Agent Services Enhance Brand Loyalty? The Relationship Between Customer Experience, Brand Credibility, and Brand Trust

Ni Kadek Reinita Andriyani, Putu Gde Arie Yudhistira

144-161

162-178

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The Mediating Effect of Sleep Quality and Burnout Toward Work Engagement among Healthcare Worker

Ahmad Naufal Darydzaky, Putri Mega Desiana

Organizational Citizenship Behavior and Emotional Exhaustion: Examining the Role of Work-Family Conflict

Dian Ekowati, Sintya Kasman, Jovi Sulistiawan

179-195

196-205

Journal of Theoretical and Applied Management | Jurnal Manajemen Teori dan Terapan Published by Universitas Airlangga, Department of Management. All articles published in this journal are open access under a Creative Commons Attribution 4.0 (CC-BY) International License. The full terms of this license may be seen at: https://creativecommons.org/licenses/by/4.0/

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