Thus, this study discusses the complexity in Nazarbayev University's administrative procedures, using the School of Sciences and Humanities to demonstrate what academics and administrative staff go through. Although some of the procedures have been optimized in terms of digital management (online voting, approval and confirmations), some bureaucracy still prevails in the daily activities of the School. Now half of service issues can be resolved through one's phone or computer ("Digital Kazakhstan", 2019).
The university is considered one of the leading academic institutions and offers all its academic programs in the English language, taught by international faculty from the world's top universities. Today, some of the government's administrative activities have been automated, but some sectors remain. However, let us first define the scope of “digitalization” in the context of the above-mentioned educational institution before moving on to the next section.
The dependent variable is the administrative procedures of Nazarbayev University (with special attention to the work of the School of Sciences and Humanities). The school's administrative staff has daily contact with the following departments within the administration: the financial department, the legal department, the department. One of the university's proudest assets is its international faculty with the academic experiences of the leading universities.
Once all six have been approved, the three versions of the document must be printed and signed by the school dean. Manager makes copies of “Leave” forms, attaches to the original signed authorization forms (must not be stapled, but cut) and signs with the executor of the Department of International Cooperation (DIC) and director of the DIC; 20 At the initiation stage of the process by the School Manager, the document must be signed by five employees, including the applicant himself.
Payment slips must be signed by the finance officer and the executive director of the school. On the other hand, university regulations require the participation of several units in the school's decision-making processes. The following is one of the answers from the school director and professors about the reporting procedures.
In addition, a sufficiently large sum of state funds is dedicated to the development of e-government and e-participation programs (Knox and Janenova, 2019). However, the results of these programs are quite fragmented and part of the standard public. In addition, the e-government program is intended to provide public services using information and communication technology (ICT).
The existence of mistrust, no unified rules, lack of autonomy, separation of duties as shown below are the roots of the recurring issues in the administrative procedures of the University (Figure 5).
34 administrative and operational managers, strategic decision makers, academics and anyone involved in the day-to-day interactions within the NU area will be able to identify shortcomings and discover potential ideas for improvement. Information that will be used in the report will not include your personal details, nor will it be shared outside the research team, unless you give your consent. In addition, any data from this research, shared and published, will be the end product of combined data from all participants.
This implies that the report will use a generic response approach, rather than based on each respondent's answers. You can decide to stop at any time, even halfway through the questionnaire, for any reason; If you decide to stop, we will ask you how you want us to handle the data collected so far;
If you don't want to answer some of the questions, you don't have to, but you can still be in the study. If you have any questions about this study or would like more information, please call or email Meruyert Turarkyzy at [email protected]. This study was reviewed and approved by the Institutional Research Ethics Committee of Nazarbayev University.
You agree to participate in this study knowing that you can withdraw at any time without any consequences to you.
When reviewing the document (and students make simple mistakes in most cases), the manager must approve the document at the end of the page. One copy of the contract is taken and kept at the secretariat. Thus, it is difficult to calculate the time period spent from the initial printing of the document to the final stage when the students collect their copies of the document.
To invite an external professor to give a lecture at the University, the school administration must sign the service contract with a visiting professor according to the University's regulations. The legal basis of the contract is that the service must be provided by the visiting professor and the University will cover the necessary expenses. After the visiting professor has arrived and delivered a lecture, he/she must meet with the school employee to sign the contract.
Original boarding passes (scans of boarding passes for round-trip tickets) - Screenshot of airline ticket payment receipt. This part of the reporting is necessary to justify that the visiting professor arrived at the university and gave a lecture. The first half of the documents, such as a passport, CV, biography or university degree, are required to prove the eligibility of the visiting professor to hold a lecture on a specific topic.
Original boarding passes or scans of boarding passes for return tickets, air ticket payment confirmation screen shot are required to ensure the actual cost and itinerary of the tickets. In some cases the visiting professor may purchase the plane tickets himself in order to claim reimbursement of expenses. This case requires additional information on the details of a bank statement and a memo requesting reimbursement from the visiting professor.
It may be a little sensitive to ask the visiting professor to provide bank details and diplomas for higher education. However, school staff must request these as it was required by university regulations. The step-by-step implementation of the documentation procedure for admission to master's programs in meeting minutes (multiple layers):.
