Lniversiti Teknologi MARA
Car Rental Hub
Muhammad Shahreen Aqiff Bin Mat Ayob
Thesis submitted in fulfilment of the requirements for
Bachelor of Information Technology (Hons.) Business Computing Faculty of Computer and Mathematical Sciences
July 2020
ACKNOWLEDGEMENT
Alhamdulillah praises and thanks to Allah S.W.T because of His Almighty and His utmost blessings, I was able to finish this research within the time duration given. Firstly, my special thanks and gratitude goes to my beloved supervisor, Miss Nor Azila Bind Awang Abu Bakar who gives endless guidance, support, time and contribution. Not to be forgotten, my lecturer for CSP600 and CSP650 Miss Nik Marsyahariani Bt Nik Daud, for a complete guidance given through these two semesters. In addition, an appreciation and special thanks to lecturers and others who are involved in this research for their commitment and contribution in providing useful information, idea and so on.
Special appreciation also goes to my beloved parents and other family members who keep on giving their endless support and motivation. Without all their support, I would not be able to complete my research successfully. Finally, I would like to give my gratitude to my dearest friends who keep on lending their hand, efforts and time to help me through this final year project progress.
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ABSTRACT
Car Rental Hub is a prototype of a car rental booking system for UiTM Kuala Terengganu where students can make car rental booking via the system. Car Rental Hub is developed by using e-marketplace business model where it acts as the hub to connect students and car rental owners. It is proposed as a new way for the students to book a car for rental.
Initially, the students have trouble to make a booking as there are no system to make a booking. The students must contact each of the car rental owner to check on the availability of the car before making a booking. The owner also was having trouble to record the booking of the students as it was kept in a logbook. Double booking problems happened often. With the presence of Car Rental Hub, the booking process can be done easier and faster. This is because the booking process can be done via the system. This prototype system was developed using Adapted Waterfall Model where it includes six sequential stages. The stages are requirement analysis, design, implementation, testing and documentation phase. A test case has been set up according to three scenarios to make sure the functionality of the system is approved. A set of questionnaires involving ten questions based on system usability scale (SUS) questions. The questionnaire has been distributed to the users that test the system to measure the level of usability of Car Rental Hub. The feedback and comments gained from the testing process will be taken into consideration for future enhancement of the system. Based on the system usability scale scoring system, Car Rental Hub scored 92.5 which by SUS standards, it can be considered a good system if the score is more than 68. This concludes that the users that tested the system were satisfied with Car Rental Hub. It is hoped that Car Rental Hub will enhance the current business process for the students, car rental owners and for Kolej Kerawang staffs.
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TABLE OF CONTENTS
CONTENT PAGE
SUPERVISOR APPROVAL i
STUDENT DECLARATION ii
ACKNOWLEDGEMENT iii
ABSTRACT iv
TABLE OF CONTENTS v
LIST OF FIGURES ix
LIST OF TABLES xii
CHAPTER ONE : INTRODUCTION
1.1 Background of Study 1
1.2 Current Business Process 2
1.3 Problem Statement 4
1.4 Objective 7
1.5 Scope 8
1.6 Significance 9
1.7 Project Framework 10
1.8 Gantt Chart 11
1.9 Conclusion 12
CHAPTER TWO : LITERATURE REVIEW
2.1 E-commerce 14
2.2 Online Car Rental System 15
2.3 Electionic Marketplace Business Model 16
2.3.1 Types of Electronic Marketplace 17
2.3.2 Features of Electronic Marketplace 18
2.4 System Development Model 19
2.5 Similar Existing System 22
2.5.1 Kayak, com.my 22
2.5.2 Avis.com.my 28
2.5.3 CarFlexi.com 33
2.5.4 Comparison Between Similar Existing System 37 2.6 Implication of Literature Review To The System Development 38
2.7 Conclusion 40
CHAPTER THREE : RESEARCH METHODOLOGY
3.1 Project Development Methodology 41
3.2 System Planning 43
3.3 System Analysis 44
3.3.1 Functional Requirement 44
3.3.2 Non-functional Requirement 45
3.4 System Design 45
3.4.1 Context Diagram 46
3.4.2 Data Flow Diagram (DFD) Level 0 47
3.4.3 Entity Relationship Diagram (ERD) 50
3.4.4 Table of Information 50
3.4.5 User Interface Design Diagram (UIDD) 52
3.4.6 Site Map 53
3.5 Implementation 54
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