23/08/2019, 10*20 What are the key challenges faced by the Malaysian hospitality and t…stry in the context of industrial revolution 4.0? | Emerald Insight
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What are the key challenges faced by the Malaysian hospitality and tourism industry in the context of industrial revolution 4.0?
Worldwide Hospitality and Tourism Themes : 1755-4217
Publication date: 8 April 2019
Kandappan Balasubramanian, Neethiahnanthan Ari Ragavan !
ISSN(International Standard Serial Number.)
23/08/2019, 10*20 What are the key challenges faced by the Malaysian hospitality and t…stry in the context of industrial revolution 4.0? | Emerald Insight
Page 2 of 3 https://www.emerald.com/insight/content/doi/10.1108/WHATT-11-2018-0079/full/html
Abstract
Purpose
Globally, the hospitality industry has entered a new era of growth and transformation due to the Industrial revolution 4.0 and generational change among the consumers. The Malaysian
hospitality industry is facing some issues and challenges due to this shift in the global economy, game-changing service innovation, increasing alternative service providers and the disruption of technology. The study aims to identify the issues faced by industry experts and to provide some practical solutions for industry.
Design/methodology/approach
The paper identifies the key issues and challenges faced by the hospitality industry by using an open-ended question-based
approach among senior industry practitioners and the management representative of the Malaysian Association of Hotels.
Findings
A number of innovative recommendations are offered from an industry perspective (including best practices and benchmarking) that if adopted would be beneficial to all stakeholders and encourage tourists to embrace the Malaysian hospitality industry.
Originality/value
The paper underscores issues and challenges stemming from rapid tourism growth and some operational issues relating to hospitality development. The paper also identifies some recent innovations that hoteliers could implement in their respective hotels.
Keywords
Alternative service providers Challenges and issues
Disruptive world Industrial revolution 4.0 Malaysian hospitality
Citation
Balasubramanian, K. and Ragavan, N. (2019), "What are the key challenges faced by the Malaysian hospitality and tourism industry in the context of industrial revolution 4.0?", Worldwide Hospitality and Tourism Themes, Vol. 11 No. 2, pp. 194-203.
https://doi.org/10.1108/WHATT-11-2018-0079
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23/08/2019, 10*20 What are the key challenges faced by the Malaysian hospitality and t…stry in the context of industrial revolution 4.0? | Emerald Insight
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