International Journal of Business and Economy (IJBEC) eISSN: 2682-8359 | Vol. 4 No. 3 [September 2022]
Journal website: http://myjms.mohe.gov.my/index.php/ijbec
GEEKTECHRESCUE: ONLINE GADGET SERVICE IN ADDRESSING SOFTWARE- RELATED ISSUES
Izrie Hasfiezul Hashim1, Emmelanie Johnny2* and Nur Aida Kipli3*
1 2 3 Faculty of Administrative Science and Policy Studies, Universiti Teknologi MARA Cawangan
Sarawak, MALAYSIA
*Corresponding author: [email protected]; [email protected]
Article Information:
Article history:
Received date : 21 August 2022 Revised date : 12 September 2022 Accepted date : 12 September 2022 Published date : 13 September 2022 To cite this document:
Hashim, I. H.., Johnny, E., & Kipli, N.
A. (2022).GEEKTECHRESCUE:
ONLINE GADGET SERVICE IN ADDRESSING SOFTWARE- RELATED ISSUES. International Journal of Business and Economy, 4(3), 316-322.
Abstract: Currently, there is no online gadget service available in Malaysia that can be used to address software-related issues that may arise among computer and phone users. GeekTechRescue aims to provide online repair and maintenance services to clients who are experiencing software-related problems through the use of remote support software, which will be the first of its kind in Malaysia. In order to provide services to customers in addressing their software-related issues, GeekTechRescue will use AnyDesk to remotely control their gadgets, which must be connected to the Internet in order for the services to be delivered. Windows, macOS, Android, and IOS devices will be supported by GeekTechRescue, and the services provided by the company will include software installation assistance, deep virus removal, performance optimization and tweaks, security enhancement, DNS modification to improve Internet speed, general maintenance, and other services. The services will be divided into three categories: Tier 1, Tier 2, and Tier 3. Each tier will be equipped with a specific set of services that will be unique to that tier. It will make the lives of gadget users easier because they will not have to exert their physical and mental energy in order to resolve their software- related problems as they would otherwise. Since the service is entirely online, clients will not be required to spend their money on travel expenses. One of the most distinctive features of GeekTechRescue is that it can perform services on clients’ devices regardless of their locality. Findings has shown positive remarks in which GeekTechRescue is considered as every of the respondents’ service solution in the near future to address any software-related issues.
1. Introduction
With the outbreak of the novel coronavirus in 2020, remote computer access has become increasingly important (Norton, 2020). Services from GeekTechRescue enables smartphone and computer users to seek assistance from technicians online via remote access technology.
Remote computer access requires a reliable internet connection (Pedamkar, 2021). Customers no longer have to wait for a technician to visit their home or office or the other way round if they face software-related issues. In most cases, the issue is software-related rather than a hardware malfunction, so there's no need for in-person assistance. Using remote support software, an IT technician can gain remote access to a customer's machine via a cloud gateway (Antonenko, 2011). If the technician is unable to resolve the issue during the initial session, it is likely a hardware issue that requires a physical examination of the computer. Remote support has paved the way for faster issue resolution and its sessions can be on-demand or unattended, depending on the presence of a person at the remote end. Undoubtedly, users place a significant emphasis on the performance of their devices in order to run software that is resource-intensive (s). However, even devices with high specifications such as a fast processor, a large amount of RAM, and so on do not necessarily guarantee optimal performance. Slow performance may be caused by obsolete device drivers, an obsolete or corrupted system image, components, or services, viruses, misconfigured settings, and other such factors. To resolve these issues, GeekTechRescue will perform troubleshooting and determine the precise causes affecting the smartphone or computer's performance. Once a problem has been identified, the technicians will fix it using their knowledge of various methods and software.
2. Literature Review 2.1 Remote Access
According to (Muttaqin et al., 2022), remote computer access is often deemed to have committed an illegal act. Because many are misused for the process of data theft and so on, they are called crackers, actually different from hackers, because crackers tend to be more damaging to the system. These are the general remote computer access functions, namely:
• Control other PC from different location.
• Shutting down the PC remotely from different location.
• Restarting another PC
• Gadget Assistance
• Supervision
• Maintenance
• Data sharing
2.2 Remote Desktop Protocol
The Remote Desktop Protocol (RDP) is a protocol or technical standard for remotely accessing a desktop computer (Cloudflare, 2019). RDP, Independent Computing Architecture (ICA), and virtual network computing (VNC) are all protocols that remote desktop software can use, but RDP is the most commonly used. RDP was developed by Microsoft and is available for most Windows operating systems, but it can also be used with Mac operating systems.
Keywords: gadget, information technology, online, software, technology.
2.3 AnyDesk
AnyDesk is a remote desktop software that allows us to remotely connect to a computer. It is a cross-platform software that allows remote access to various devices such as PCs and other host devices regardless of platform (Blechynden, 2022). It includes remote access, file transfer, and VPN capabilities. It gives IT professionals secure and dependable access. It enables the user to access the desktop and its files or documents remotely from anywhere in the world.
AnyDesk includes an address book function that tracks connections or contacts and displays the online status of those connections. AnyDesk is also available in areas with limited bandwidth and poor Internet connectivity. According to Blechynden (2022), AnyDesk is a powerful remote access programme that can be used in a variety of ways - it enables streamlined remote access to computers or other devices at a physically-distant location, which can be used by those working from home, by students to access faculty computers, and in various other ways; connects IT support staff with other departments within your company, enabling them to provide fast, real-time tech support; provides a wide range of collaboration tools, including integrated text chat and an interactive whiteboard; enables cross-platform connections between a variety of desktop and mobile devices running various operating systems.
2.4 Computer Networking
Computer networking refers to the interconnection of computing devices that can exchange data and share resources (Amazon, n.d). To transmit information over physical or wireless technologies, these networked devices employ a set of rules known as communications protocols. According to Amazon (n.d), computer networks were invented in the late 1950s for military and defence purposes. Initially, they were used to transmit data over telephone lines and had limited commercial and scientific applications. With the introduction of int ernet technologies, a computer network has become essential for businesses. Modern network solutions provide more than just connectivity. They are critical for today's digital transformation and business success. The capabilities of the underlying network have become more programmable, automated, and secure.
2.5 Internet
The internet is a globally connected network system that allows for global communication and access to data resources via a vast network of private, public, business, academic, and government networks (Techopedia, 2011). It is governed by organisations such as the Internet Assigned Numbers Authority (or IANA), which create universal protocols. The terms internet and World Wide Web are frequently used interchangeably, but they are not synonymous; the internet refers to the global communication system, including hardware and infrastructure, whereas the web is one of the services communicated via the internet. According to Lee (2015), it began as a research project at a university in 1969 and evolved into a global commercial network in the 1990s. Today, it is used by over 2 billion people worldwide. The decentralisation of the internet is notable. Nobody owns the internet or has authority over who can access it.
Rather, thousands of organisations run their own networks and negotiate voluntary interconnection agreements.
3. Problem Statement
This research is done to study the potential of commercialization of GeekTechRescue in addressing software-related issues of computers and mobile phones. There is a lack of research or studies done on the potential of commercialization of online gadget service via remote- access technology in addressing software-related issues. Additionally, it does not appear that there is a company operating in Malaysia that offers online solutions to customers who are having difficulties with their smartphones or computers due to software- related issues.
Because of the increased technological literacy that has emerged in the wake of the COVID19 pandemic, there is high likelihood that GeekTechRescue will be successful in the long run as an increasing number of people become aware of the benefits of utilising online platforms.
Without a doubt, the rise of online platforms has had a significant impact on our lives as well as the way businesses operate by expanding the range of options and improving the convenience offered to customers. A paradigm shift toward the digitization and servitization of the economy was already well under way prior to the pandemic. People are now equipped with a higher level of literacy in regard to their ability to use online platforms in the post- pandemic era. The paradigm shift has occurred much more quickly than expected as a result of recent events, as can be seen in the marked shift in spending toward digital businesses.
As a result, there is a good chance that GeekTechRescue will be successful as an online business, particularly in the era that follows the pandemic, as people are now aware of the convenience of using online platforms, which will save their physical and mental energy, particularly with those who have a high workload. This is especially true for those individuals who have a lot of work to do.
4. Method
In this study, the methodology used is the quantitative research method, specifically, through the distribution of online questionnaire surveys. With this survey, the respondents’ feedback provides us on how reliable or convenient the GeekTechRescue software is in assisting them to address software-related issues. The materials that were used for conducting this online questionnaire survey are solely based on a digital platform, in other words, paperless, which is via the Google Forms. Firstly, the demographic of the respondents was selected based on their gender, age range alongside the education background of the respondents. Thereafter, the questions contained and asked in the survey were based on the reliability and convenience of GeekTechRescue in the perspectives of the respondents. The groundbreaking and revolutionary technology of the product, GeekTechRescue is conducted for the population of 497 students and thus 125 respondents were sampled whom are both full-time and part-time students from the Faculty of Administrative Science and Policy Studies, UiTM Cawangan Sarawak, Samarahan Campus 2 during the October 2021- February 2022 semester session.
Specifically, the population of this study consists of entirely Bachelor in Administrative Science (AM228) students. Apart from that, the respondents are specifically targeted to the AM228 students registered for the course subject entitled ADS510 International Relations. In the Google Forms market survey, the respondents are required to complete several questions based on the needs for us to conclude the research. As per usual, respondents would acknowledge their demographic and educational background prior to answering questions asked in the online survey. Then, the online survey questions proceed to seek the type of brand and number of gadgets owned. Next, the questions continue to relate specifically on the respondents’ behaviour for seeking assistance in software related issues in terms of frequency of changing and servicing their gadgets, preferred destination as well as the cost that they spend
each time for servicing their gadgets. Eventually, the data was collected in such a way that the question specifically required the respondent to tell the specific service they usually go for when servicing their gadget. The research focus of this survey is the perspectives of the respondents towards GeekTechRescue with six items featured on a Likert Scale and each question is ranged on the basis of a five-point scale of perceptions (1-5); ‘Strongly Disagree’
to ‘Strongly Agree’. The identity of the respondents remains anonymous. In this study, the stratified random sampling is used in which the population is segregated into sub-groups otherwise knowns as strata groups. With that, a random sample will be selected from the sub- group.
5. Results and Discussion
5.1 Demographics of Respondents
No Demographic Frequency Percentage (%)
1 Gender
Male 34 27
Female 91 73.6
Total 125 100.8
2 Age
18-23 77 61.6
24-29 16 12.8
30-35 14 11.2
36-41 14 11.2
Others 4 3.2
Total 125 100
Table 5.1: Demographics of Respondents
As presented in the Table above, there are altogether 125 respondents whom were sampled for our product research study. Based on the findings, 73.6 per cent are from the female respondents whereas for the male respondents, it constitutes of only 27.2 per cent.
5.2 Students’ Perspectives on GeekTechRescue Online Gadget Service
Perspectives on GeekTechRescue
Strongly Agree
Agree Neutral Disagree Strongly Disagree
F % F % F % F % F %
GeekTechRescue is convenient
64 51.2 47 37.6 13 10.4 - - 1 0.8
GeekTechRescue is cost saving
58 46.4 45 36.0 20 16.0 1 0.8 1 0.8 GeekTechRescue is efficient 55 44.0 54 43.2 16 12.8 - - - - GeekTechRescue is time-
saving
66 52.8 46 36.8 13 10.4 - - - -
GeekTechRescue is accessible
62 49.6 47 37.6 13 10.4 2 1.6 1 0.8 GeekTechRescue will be
my future service solution
72 57.6 38 0.4 15 12.0 - - - -
Table 5.2: Students’ Perspectives on GeekTechRescue
As illustrated in the Table 5.2 above, 88.8 per cent of the respondents are of a mutual agreement that the GeekTechRescue online gadget service is convenient. Apart from that, 82.4 per cent agreed that GeekTechRescue saves cost. Nonetheless, aside from these findings, 0.8 per cent (1 respondent) and 1.6 per cent (2 respondents) disagreed that GeekTechRescue is cost-saving and an efficient gadget service respectively. Furthermore, 89.6 per cent and 58.0 per cent of the respondents agreed mutually that GeekTechRescue is both time-saving and will be a potential choice for their future online gadget service solution respectively. As for the accessibility of the GeekTechRescue, 87.2 percent of the respondents agreed that it is accessible despite having 0.8 per cent (1 respondent) whom strongly disagreed with this statement. All in all, it shows positive remarks by these findings that GeekTechRescue is considered as every of the respondents’ service solution in the near future to address any software-related issues.
6. Conclusion
To conclude, GeekTechRescue aims to provide online repair and maintenance services to clients who are experiencing software-related problems through the use of remote support software, which will be the first of its kind in Malaysia if it were to be commercialized. Remote access technology has been in existence for a long time, however there is no such service being commercialized in Malaysia. The online services offered by GeekTechRescue has the potential for commercialization based on our findings. It shows positive remarks by these findings that GeekTechRescue is considered as every of the respondents’ service solution in the near future to address any software-related issues.
7. Acknowledgement
This paper was based on “GeekTechRescue” innovation, which won a Gold Medal in the Virtual Melaka International Intellectual Exposition (V-MIIEx 2022) held by Universiti Teknologi MARA Melaka Branch from 28th June to 6th July 2022.
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