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UNIVERSITI TEKNOLOGI MARA

KOSISWA

KOPERASI SISWA EiTM SEUNGOB BERHAD

COMPANY ANALYSIS

KOPERASI SISWA UiTM SELANGOR BERHAD

TECHNOLOGY ENTREPRENEURSHIP (ENT600) : CASE STUDY FACULTY & PROGRAMME

SEMESTER PROJECT TITLE GOUP MEMBERS

LECTURER

APPLIED SCIENCE 4

KOPERASI SISWA UiTM SELANGOR BERHAD CASE STUDY

1. RAUDHAH'AQILAH BINTI RAHIMIE

(2016338549, AS2464B)

2. MUHAMMAD HAZWAN BIN AB HAMID

(2016655956, AS2464C) 3. SURIANA BINTI ABDULLAH

(2016351837, AS2464B)

PUAN HAJJAH ZANARIAH BINTI ZAINAL ABIDIN

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ACKNOWLEDGEMENT

First of all we are very thankful to Allah who is the most beneficent and merciful. This case study has been completed due to the support of many people and we wish to acknowledge them here.

In performing our case study, we had to take help and guideline of some respected persons, who deserve our greatest gratitude. The completion of this assignment gives us much pleasure.

We would like to show our gratitude to our ENT600 subject lecturer, Puan Hajah Zanariah Binti Zainal Abidin whose help, stimulating suggestions and encouragement, and helped us to coordinate project especially in writing this report.

We like to thank Ms. Siti Fatimah Binti Osman, Administration Manager for KoSiswa UiTM Selangor Berhad for giving us opportunity by giving cooperation during the interview. We gain a lot of information about the company not only from interview session, but through contacting each other for further explanation.

We would also like to expand our deepest gratitude to all those who have directly and indirectly guided us in writing this assignment. Many people, especially our classmates and team members itself, have made valuable comment and suggestions on this proposal which gave us an inspiration to improve our assignment

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TABLE OF CONTENT

PAGE

TITLE PAGE i ANKNOWLEDGEMENT ii

TABLE OF CONTENT iii LIST OF FIGURES iv LIST OF TABLE v EXECUTIVE SUMMARY vi

1.0. INTRODUCTION 1 1.1. Background Of The Study

1.2. Problem Statement 1.3. Purpose Of The Study

2.0. COMPANY INFORMATION 1 2.1. Background

2.2. Organizational Structure 2.3. Products/Services 2.4. Technology

2.5. Business, marketing, operational strategy 2.6. Financial achievements

3.0. COMPANY ANALYSIS 3 3.1 SWOT

3.2 Consumer Trend Canvas

4.0. FINDINGS AND DISCUSSION 5

5.0. CONCLUSION 9 6.0. RECOMMENDATION AND IMPROVEMENT 9

7.0. REFERENCES 10 8.0. APPENDICES 10

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EXECUTIVE SUMMARY

This case study was commissioned to examine problem that contains a real or hypothetical situation that also includes the complexities of KOSISWA would encounter in the convenience store business over the past six years since in 2011 to 2017.

The finding draws attention to the fact that problems in Siswa Save, Kolej Melati, UiTM Shah Alam shows some major and minor problems. Firstly, the major problems KoSiswa faced are the prices offered that is higher compared to the other convenience stores' average pricing. Besides, KoSiswa also lack of product variety in the convenience store. The store usually only meets the needs of the users who live in close proximity. Further observation reveal that this market shrinkage coincided with an increase in basic needs amongst consumers or student who regard the variety product or services supply from nearby convenience store. Moreover, KoSiswa has poor marketing strategy.

They do not really active in the way they advertise and promote their brand and services.

In conclusion, this case study will be evaluating this range and concludes that it would be an ideal candidate to meet the challenge presented by the market and could satisfy the new consumer demand.

iv

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0 INTRODUCTION

This case study is done to analyse the operation system of KoSiswa convenience store (Siswa Save) addressed at Kolej Melati, UiTM Shah Alam, Selangor. This case study will analyse the problems faced by Siswa Save and recommend the best alternatives for them to apply in their convenience store business. This study will be evaluating this range and concludes that it would be an ideal candidate to meet the challenge presented by the market and could satisfy the new consumer demand. There are some problems that Siswa Save encountered during conducting their business. The problem was addressed from the process, technology and product or service oriented.[lt"has been assumed that the problems- comes from prices of product sold at Siswa Save Store that is higher than average, low product variation or range and low marketing strategy. /

0 COMPANY INFORMATION 1 Background

KoSiswa officially registered in year 2011 as an owned cooperative organization and fully managed by student. It help in developing co-operative member to become leader and entrepreneur that can facing professional career challenge. Apart from that, KoSiswa also aims to support the Ministry of Higher Education to increase the percentages of IPT students for gaining entrepreneurial exposure while in study and 4% of graduated student involves in entrepreneurial field.

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