MAKMAL UJIAN PERABOT /FURNITURE TESTING LABORATORY (FTL)
FTL akan menilaikan maklumbalas ini untuk tujuan penambahbaikan dan kami menghargai masa dan sumbangan anda.
FTL values feedback for improvement and we appreciate your time and efforts.
1 of 2
B/FTL/5.3 (m): Julai 2007
Borang Soal Selidik Pelanggan/Customers Questionnaire
A: Maklumat Pelanggan/Client’s information
Syarikat/Company: ___________________________________________________________________________
Jawatan/Designation: _____________________________________________
B: Kepuasan terhadap perkhidmatan ujian yang diberikan/Satisfaction towards FTL’s Testing Service (tandakan ( ) bagi setiap pilihan /select and tick ( ) your choice(s))
1. Nyatakan jenis perabot yang duji (anda boleh memilih >1 pilihan) / State the type of testing service you have engaged (you may select more than one):
a. Kerusi/Chair f. Kerusi berangkai / Ranked seating
b. Meja /Table g. Perabot pelajar / Educational furniture (chair & table) c. Ruang Penyimpanan/ Cabinet,Cupboard h. Perabot pejabat/ Office chair Chair & table
d. Katil /Bed i. Perabot taman /Outdoor furniture (chair & table) e. Katil dua tingkat / Bunk bed j. Lain-lain (Sila nyatakan)/ Others (pls states)_________
2. Adakah perlu ditambah lagi bidang ujian?
Do you think FTL should offer a wider range of testing services to the furniture industries?
Ya /Yes Tidak /No
Jika “ya” sila cadangkan ujian yang diperlukan / if “ye ” suggest testing services for consideration: s
___________________________________________________________________________________________________________________
3. Adakah anda berpuashati dengan tempoh ujian dari segi:
How are you satisfied with our testing service in terms of : 3.1 Tempoh ujian / Testing duration
Efisien /
Efficient Sederhana/
Average Lambat/
Slow Terlalu lambat/
Very slow Komen/comment: ________________________________________________________________________________
3.2 Isi-kandungan laporan ujian / Contents of test reports
Mencukupi/Sufficient Perlu penambahbaikan/Requires improvement Cadangan/suggestion: ____________________________________________________________________________
C. Kepuasan terhadap kemudahan umum / Satisfaction towards Supporting Infrast uctures r
f
1. Adakah makmal ini (FTL) mudah dicari?
How would you rate your convenience/ difficulty to locate our testing laboratory?
Mudah /Easy Susah/Dif icult
Komen/Comments: ___________________________________________________________________________________
2. Bagaimanakah kadar bayaran ujian? / How would you rate our test charges?
Mahal / Expensive Munasabah / Reasonable Murah / Low
MAKMAL UJIAN PERABOT /FURNITURE TESTING LABORATORY (FTL)
FTL akan menilaikan maklumbalas ini untuk tujuan penambahbaikan dan kami menghargai masa dan sumbangan anda.
FTL values feedback for improvement and we appreciate your time and efforts.
2 of 2
B/FTL/5.3 (m): Julai 2007
D. Penilaian terhadap kakitangan / Satisfaction towards Personnel
1. Bagaimana anda menilai kecekapan kakitangan FTL? (jika anda pernah berurusan dengan mereka) How would you fair our FTL’s staff’s competency? (If you have deal with our staffs)
Indikator / indicator:
5: Sangat baik
very good 4: Baik moderate 3: Sederhana
good 2: Memuaskan
satisfactory 1: Tidak memuaskan not satisfactory a) Perkara teknikal/ Techincal enquiries
contoh; prosedur ujian, pengujian, standard yang digunakan/
eg.; Testing and standards used
5 4 3 2 1
b) Perkara bukan teknikal / Non-technical contoh; Jumlah sampel ujian, borang ujian, cara pembayaran/
eg.; test sample, payment methods, test application form
5 4 3 2 1
c) Umum/general contoh; penerimaan sampel dan bayaran, arah ke makmal/
eg.; direction to FTL, receive sample and payment)
5 4 3 2 1
(Penambahbaikan/Areas for improvements: ______________________________________________________) 2. Bagaimana anda menilai layanan kakitangan kami/ How would you rate our customer service towards clients?
(sila pilih Ya atau Tidak/ you may choose Yes or No)
a) Mesra /Friendly Ya / Yes Tidak / No
b) Sedia membantu /Helpful Ya / Yes Tidak / No c) Bekerjasama /Coorperative Ya / Yes Tidak / No
3. Bagaimana anda menilai komunikasi FTL /How would you rate the easiness for you to reach our staffs?
Sila jawab yang berkenaan/ select the relevant one:
Indikator / indicator:
5: Sangat baik
very good 4: Baik moderate 3: Sederhana
good 2: Memuaskan
satisfactory 1: Tidak memuaskan not satisfactory
a) berjumpa sendiri / personnel contact
5 4 3 2 1
a) melalui telefon / by telephone
5 4 3 2 1
b) melalui e-mail /by e-mail
5 4 3 2 1
c) melalui faks / by fax
5 4 3 2 1
4. Adakah kami memberi layanan maklumbalas anda dengan segera?
Do our staffs provide prompt feedbacks to your enquiries?
Ya /Yes Tidak /No
5. Cadangan atau komen umum /suggestion or comments
Nota/Note:
Soal selidik ini bertujuan untuk membantu meningkatkan kualiti perkhidmatan kami. Terima kasih atas maklumbalas dan cadangan anda./The purpose of the questionnaire is to help us in improving our quality of services. We thank you for your feedback and suggestions.
* Sila kembalikan borang ini dengan melalui emel / kindly return this form via:
i. Email; [email protected] atau [email protected] atau [email protected] atau ii. Fax: +603-62804615
TERIMA KASIH / THANK YOU
