THE RELATIONSHIP OF JOB SATISFACTION AND HUMAN RESOURCE FACTORS TOWARDS EMPLOYEES O F
I'ERMODALAN NASIONAL BERHAD
KHAIRUL RAZAK MOONTER 808482
Thesis Sub~nitted to the Othman Yeop Abdullah Graduate School of Business, Universiti Utara Malays~a,
In Fulfilment of thc Requirement for the h4astcr of Human Resource Management
.August 20 1'
Othman Yeop Abdullah
1
Graduate School of Business
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PERAKUANKERJAKERTASPROJEK (Certification of Project Paper)
Saya, mengaku bertandatangan, memperakukan bahawa (I, the undersigned, certified that)
KHAIRUL RAZAK BIN MOONIER (808482)
Calon untuk ljazah Sarjana
(Candidate for the degree of) MASTER OF HUMAN RESOURCE MANAGEMENT
telah mengemukakan kertas projek yang bertajuk (has presented hislher project paper of the following title)
THE RELATIONSHIP OF JOB SATISFACTION AND HUMAN RESOURCE FACTORS IN PERMODALAN NASIONAL BERHAD
Seperti yang tercatat di muka surat tajuk dan kulit kertas projek (as it appears on the title page and front cover of the project paper)
Bahawa kertas projek tersebut boleh diterima dari segi bentuk serta kandungan dan meliputi bidang ilmu dengan memuaskan.
(that the project paper acceptable in the form and content and that a satisfactory knowledge of the field is covered by the project paper).
Nama Penyelia : MADAM NORIZAN BT HAJl AZIZAN
(Name of Supervisor)
Tandatangan --
(signature)
Tarikh (Date)
: 09 AUGUST 2012
In prcscnting this pro-ject paper in partial fillfilment of the requirelnents for a postgradilate degree fi-om Universiti Utara Malaysia, I agree that the University 1,ibrary make a freely available for inspection. I further agree that permission for copying of this project raper in any manner, in whole or in part, for scholarly pi~~-pose may be granted hy my supcrvisor(s) or, in their absence by the Dean of Othman Yeop Abdullah Graduate School of Business.
It is understood that any copying or publication or use of this project paper or parts of thereof for financial gain shall not be given to me and to Universiti LItara Malaysia for any scholarly use m~hieh may be made of any material from m y project paper.
Request for p e ~ ~ n i s s i o n to copy o r make otl~cr use of inaterials in this project paper, in whole or in part shculd be addressed to:
Dean of Othman Yeop Abdullah Graduate School of Business Uiiiversiti Utara Malaysia
06010 UUAl Sintok Kcdah Darlil I Inan
ABSTRAK
Kajian ini adalali untuk meiigkaji tentang hktor-faktor suinber manusia yang nlenyu~nbang terhadap Lepuasan bekerja di kalangan kakitangan di Pe~inodalan Nasional Berhad (PNB) khususnya di ibupejabat, Kuala Lumpur. Kajian ini
~nenggariskan lima objektif utama. Objektif pertama kajian ini adalah untuk
~nenentukan tahap kepuasan kerja oleh kakitangan PNB. Objektif kedua adalah untuk mengenal pasti hubungan fungsi kerja semasa dengan kepuasan kcrja di kalangari kakitangan PNB.
Manakala objektifketiga adalah untuk membezakan hubungan kejunilntihan dnn bimbingan dengan kepuasan kerja di kalangan pekerja PNB. Objektif keempat adalah untuk inembe7akan hubungan pampasan dan bayaran gaji dengan kepuasan kerla di kalangan pekeqa PNB. Objcktif'kclima untuk n~emberakan Iiubungan pembangunan kerjaya dan peluang dalam syarikat dengan kepuasnn kcrja di kalangan pekerja PNR.
Hasil kajian ini ~nenunjukkan bahawa secara umumnya kakitangan PNB ~ n e ~ n p u n y a i kepuasan ker-ja pada tahap yang sangat baik. Antnra faktor-faktor yang membcri
kepuasan kcsja di kalangan kakitangan P N B adalah fungsi kerja sei-nasa.
kujurulatihan dan bimbingon. panipasan dan bayarm g q i scrta pembangunan kcr:ja~.a dan peluang d a l a ~ n syarikat.
Ilalarn k a j ~ a n in^, kebolehpcrcayaan ujian rcspontlen dengan menggunakan LIJI an Cronbach Alpha. f l a s ~ l k~ijian menur~~jukkan kadar kepuasan kcrja di kala~lgnn pckerja PNB adalah sangat balk iaitu pada bacaan 0.866.
ABSTRACT
This study is to investigate the human factors that contribute to job satisfaction among employees in the Pennodalan Nasional Berhad (PNB), particuli~rly at headqual-ters, Kuala Lumpur. It has five main objectives. The first objective of this study was to deteniiine the level of job satisfaction by employees of PNR. The second objective was to identify current job function relationship o f j o b satisfaction among employees of 1'N B.
While the third ob-jective is to distinguish between coaching and inentoring
relationship with job satisfaction among employees of PNB. 'The fourtli ol?jective is to distinguish the relatioilship of compensation and payment of salaries by job satisfaction aniong employees of PNB. The objective of the fif%h to distinguish the relationship of career de\~elopmcnt and opportunities in companies with 1013
satisfaction among employees of PNB.
The study also shows that in general staffjob satisfaction PNB has a very good level.
Aniong the factors that provide sob satisfaction among employees of PN B is a
function of the current work, kujuru1atih;ln and coaching, coinpensation and payment of salaries and career dcvclopment and opportunities within the company.
In this study. thc rcllahll~ty of test respondents using Cronbach Alpha tcst. I-llc results showed that the rdte ofjob satisfaction among en~ployeeu of 1'\H is \cl->
good at reading 0.866.
ACKNO\VLEDGEM ENTS
I n the ~ianle of ALLAH S.W.T., the Most Gracious and tlie RIost Mercifiil.
Praises and gratitude to the al~nighty Allah s.w.t., the most Grac~ous and the Most Mercifv! for giving m e the drive, patience, strength and motivation to complete this project paper. Thc motivation lies from the prophct saying (translated) "'Seek knowletlge fiom the cradle to the grave". The Prophet furtiler sa] s (translated) '"I'o spend more time in learning is better than spending more time praying: the support of religion is abstinence". It is better to teach knowledge one hour in the night than to pray all night". and "Whoever seeketh knowledge and findeth it. it will get t\\o rewards: one of them the reward for desiring it and the other for attaining it; even if he do not attain it, for him is one re\vard".
The successhl completion of this project paper \vould not have been posslble without the support and cooperation of others. Alhamdulillah. praised to ALLAH S.W.T., who makes all things possible. I know that this project paper was not m y individual achievement, but the result ofmany people to who111 I will be forever grateful. Of those, I would like to express m y sincere gratitude to Clk h u r Liyana binti Ibrahim. the Practical Student at Human Capital Planning and dc\ clopment Department, Pennodal:~n Nasional Berhad. Her role was fundamental i l l tlie scoring of the survey materials and she contributed countless hours to the completion of this project paper.
I am heartily thankful to my project paper supervisor, Puan Norizan binti
Hi.
Azizan t i ~ r her professional encouragement, commitments, guidance. on-going support and invaluable assistance which led to the coinpletion of the project paper.My special thanks and acknowledgement is credit to my beloved parents,
Al!ahyarhain Tuan H a j ~ Moonier bin Haji Ali (who just passed away recently) and Puan Hajjali Dalmah(2rlTapsiah binti Haji Jaapar. whom had tirelessly gi\ lng the encouragement for me to complete this project paper. Thcir sacrifices and support are nothing comparable, in love and affection, moral, emotional and all are non- repayable. May Allah only repay them with the blessing in this world and thereaftcr.
I would also like to thank Puan Rukiah binti A Samad, who really helpetl, supported and motivated me sincc beginning of the Master in Human Resource Ma~lagenlent (MHRM ) program.
Last, but certainly not least, I must thank to all my ftlends who contributed dircctly or indirectly to this study and to all employees of Permodalan Nasional Berhad that took tiinc to answer and return a Iengthy questionnaire with patience. Without their involve~nent, this study would not been possiblc. To all of you. 1 ain forever gratehl.
TABLE OF CONTENTS
Title Page
PERMISSION TO USE ABSTRAK
ABSTRACT
ACKNOWLEDGEMENTS TABLE OF CONTENTS LlST OF TABLES LIST OF FIGURES
LlST OF ABBREVIATIONS
CHAPTER ONE: INTRODUCTION 1.0 General Overview
1.1 Background of the Study 1.2 Problem Statement 1.3 Research Questions 1.3 Research Ob-jectives 1.5 Significance of the Study 1.6 Scope of' Study
1.7 Limitation of Study 1.8 Organization of the Study
CHAPTER TWO: LITERATURE REVIEW 2.0 Introduction
2.1 Definition of Main Variable 2.1.1 Job Satisfaction 2.2 Job Sritisfaction Thcor~cs
2.2.1 Maslou's I-Iierarch~ of'Neetls 'l l~eorq.
2.2.2 I Jerzberg's ?I \\o 1:aclors 7 heory
2.2.3 Alderlkr's ERG c lsxistencc. Relatccliiess and Growth) Theory
2.2.4 h4cC'lellend's Thcory of Needs 3.3 Dimensions of .[oh Satisfaction
2.4 Factors to the Job Satisfaction 2.4.1 The Current Job Function 1.1.2 Coaching and Guiding 2.1.3 Compensation aiid Pay
2.4.4 Career Developinc~lt and Opportunit~s 2.5 Conclusion
Page
CHAPTER THREE: METHODOLGY lritroduction
Research Framework Hypothesis
Research Design Operational Definition
Measurement of Variablcs/Instruments Data Collection
-3.6.1 Sampling and Data Collection Procedures Questionnaire
Pilot Testing
Techniques of Data Analysis Reliability
Data Analysis Techniques Pearson Correlation
Multiple Regression Analysis
CHAPTER FOUR: RESULTS AND DISCUSSIONS 4.0 Introduction
4.1 Profile / Background of Respondents 4.2 Hypothesis Testing
4.3 Reiiability Testing
4.4 Relationship between the Independent Variables and Dependent Variable
4.5 Suminary of Results
4.5.1 Multiple Regression Analysis 4.5.2 Data Interpretation
4.6 Conclusion
Title
CHAPTER FIVE: CCINCLUSIONS AND RECOMMENDATION 5.0 Introduction
5.1 Conclusion
REFERERENCES 78 - 81
APPENDICES 82
LIST OF TABLES Table
4.1 1 4.12 4.13 4.13 (a) 4.13 (b) 3.14 5.1
Source of Dissatisfactio~~ and Satisfaction in I Ierzberg's Two-Factors Theory
Components of Research Design
Table for Determining Sample S i ~ e froin a Gi\ en Population
Five-level Likert Scale Reliability Testing Descriptive Statistics
Pearson's r Indices of Coirelation Respondents' Gcndcr
Respondents' Marital Status Iiespondents' Age
Respondents' Academic Respondents' Years of Service Iiespondents' Divisioii
Rcspoi~dents' Position Reliability Testing Descriptive Statistics
Relationship between the Current Job, Coaching and Guiding, Compensation and Pay, and Career
Development and Oppo~tuni ty Pearson Correlation Coefficient
Summary of results using Pearson Con-elat~nn Model of Suminary
ANOVA Coefficients
Hypothesis and Results
Summary of Results from Pearson Correlation Statistics And Multiple Regression Analysis
LIST OF FIGURES
Page
Maslow's Hierarchy of Needs
-
7-
3The Theoretical Framework: Relationship on
Independent Variables and Dependent Variable 3 9
CDO CG CJF CP DV I
v
JDI MSQ PNB SPSS
Career Development and Oppol-tunity Coaching and Guiding
Current Job Function Compensation and Pay Dependent Variable Independent Variables Job D c s c r ~ p t ~ \ ~ c Index
Minnesota Satisfaction Q~~estionn~rllt:
Pem~ndalnn Nns~onal Bcrhad
StatisticaI Package for the Social Sciences
CHAPTER 1
INTRODUCTION
1.0 General Overview
This chapter inclusive of live parts namely; ( 1 ) Background oi'the Study. ( 2 ) Probleln Statement, (3) Research Questions, (4) Research Ol,jectives, ( 5 ) Scope of'Stud>, (6) Limitation of Study, (7) Significance of Study and ( 8 ) Organization of the l'rc!lect paper.
Part One; the Background of the Study explain about the job satisfaction and liulnan resource factors in the workplace environment in Pel-lnodalan Nasional Berhad. Part Two; Problem Statement, describes the human resource factors tonrards j o b satisi'nction.
Part T111-ee; Research Questions, where respondents have to answer a total o f 42 questions. Part Four; Research Ob-jectives. there are five ol?jecti\ es to achle\~t: l i ~ - this study.
Part Five of this chapter is on the Scope ol'Study. Part Six is about the limitation of' study ant1 the Part Se\ en is about the Signilicance of Study. 1-he elaboration of the
~,,rganization of the remaining chapters of this study is stated in iinal pal? of'this chapter.
The contents of the thesis is for
internal user
only
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