A Study on the Impact of Training Design and Delivery on the Training Effectiveness in the Context of Technology Park Malaysia - UUM Electronic Theses and Dissertation [eTheses]

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A STUDY ON THE IMPACT OF TRAINING DESIGN AND DELIVERY ON THE TRAINING EFFECTIVENESS IN THE CONTEXT OF TECHNOLOGY

PARK MALAYSIA

A project paper submitted to the College of Business in partial fulfillment of the requirements for the

Degree of Master of Human Resources Management

Universiti Utara Malaysia

BY:

HISWADI ANUAR

805446

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iii

PERMISSION TO USE

In presenting this project paper in partial fulfilment of the requirements for a Post Graduate degree from the Universiti Utara Malaysia (UUM), I agree that the Library of this university may make it freely available for inspection. I further agree that permission for copying this project paper in any manner, in whole or in part, for scholarly purposes may be granted by my supervisor or in their absence, by the Assistant Vice Chancellor of the College of Business where I did my project paper. It is understood that any copying or publication or use of this project paper or parts of it for financial gain shall not be allowed without my written permission. It is also understood that due recognition shall be given to me and to the Universiti Utara Malaysia (UUM) in any scholarly use which may be made of any material in my project paper.

Request for permission to copy or to make other use of materials in this project paper in whole or in part should be addressed to:

Assistant Vice Chancellor College of Business Universiti Utara Malaysia 06010 Sintok

Kedah Darul Aman

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iv ABSTRACT

This research conducted on The Impact of Training Design and Delivery on the Training Effectiveness in the Context of Technology Park Malaysia. The training program refers to training that been conducted and organized by Technology Park Malaysia to the staff. The purpose of this study is to measure the relationship between training design and delivery on the training effectiveness among Technology Park Malaysia staff. Data were collected from 130 employees in Technology Park Malaysia and gathered through questionnaires. The result was being analyzed by using Statistical Package for Social Science (SPSS) version 17.

Based on the data analysis it was found that independent variables such as training design and delivery have positive correlations with the training effectiveness. The R value for Training Objectives is .719, Training Content is .732, Trainer’s Characteristics is .626 and Training Methodology is .712.

Recommendations for future research were also discussed.

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v ABSTRAK

Kajian ini adalah berdasarkan kepada “Kesan Rekabentuk Latihan Serta Penyampaian di dalam Keberkesanan Latihan di dalam konteks Technology Park Malaysia”. Program latihan adalah merujuk kepada program latihan yang dijalankan di Technology Park Malaysia kepada staf. Tujuan kajian ini adalah untuk mengukur hubungan diantara rekabentuk latihan dan penyampaian di dalam keberkesanan Technology Park Malaysia. Data dikumpul daripada 130 staf Technology Park Malaysia melalui soalan kaji selidik. Data telah di perolehi melalui soalan dan telah di analisa menggunakan Statistical Package for Social Science (SPSS) versi 17.

Hasil daripada analisa data, pemboleh ubah tidak bersandar iaitu rekabentuk latihan dan penyampaian masing-masing mempunyai petunjuk yang positif dengan keberkesanan latihan. Nilai R untuk Tujuan Latihan adalah sebanyak .719, Kandungan Latihan .adalah sebanyak .732, Ciri Jurulatih adalah sebanyak .626 dan Kaedah Latihan adalah sebanyak .712.

Cadangan untuk kajian lanjut juga dibincangkan.

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vi

ACKNOWLEDGMENT

In the name of Allah, the Most Beneficent, the Most Merciful and peace be upon our Prophet Muhamad S.A.W. I would like to take this opportunity to acknowledge my sincere gratitude to my supervisor En Ghazali bin Din.

Without his endless effort, dedication, patience, advice and support, this thesis would not be possible. Similar appreciation is also extended my ex undergraduate Lecturer Dr Mazuki bin Jusoh, currently holds a position as a Director of Project Management, Asian Institute of Finance (AIF) for his guidance and motivation.

Finally, I would like to express my deepest and special appreciation to my beloved wife, Siti Zakiah bt Melatu Samsi, for her moral support, patience and encouragement. Without her, the attainment of this goal would not have been possible or even desirable. To my loving daughter Dhiya Hiswaniza, special thanks for her inspiration. I am also grateful to my parents, Puan Hasnah binti Pin and En Anuar bin Hj Maarof, for their continuous support throughout my education. May Allah bless all of you.

.

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vii

TABLE OF CONTENT

Page

CERTIFICATION OF THESIS WORK ii

PERMISSION TO USE iii

ABSTRACT vi

ABSTRAK v

ACKNOWLEDGEMENT vi

TABLE OF CONTENTS vii

LIST OF TABLES x

LIST OF FIGURE xi

CHAPTER 1: INTRODUCTION

1.1 Background of the Study 1

1.2 Problem Statement 2

1.3 Research Questions 5

1.4 Research Objectives 5

1.5 Significance of the Study 6

1.6 Scope of the study 7

1.7 Definition of Key Terms 8

1.8 Organization of the Chapters 9

CHAPTER 2: LITERATURE REVIEW

2.1 Introduction 10

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2.2 Training Effectiveness 11

2.3. Training Design affecting Training Effectiveness 14

2.3.1 Training Design 14

2.4 The relationship of Training Design and 17 Training Effectiveness

2.5 Training Delivery affecting Training Effectiveness 19

2.5.1 Training Delivery 19

2.6 The relationship of Training Delivery and 21 Training Effectiveness

2.7 Conclusions 23

CHAPTER 3: RESEARCH METHODOLOGY

3.1 Introduction 24

3.2 Research Design 24

3.3 Population 25

3.4 Sample 25

3.5 Research Instruments 26

3.6 Pilot Study 26

3.6.1 Reliability Analysis 27

3.7 Collection of Data 29

3.8 Statistical Analysis 29

3.8.1 Descriptive Analysis 29

3.8.2 Inferential Analysis 30

3.9 Research Framework 31

3.10 Hypotheses Development 32

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3.11 Questionnaire Design and Development 33

3.12 Conclusions 35

CHAPTER 4: FINDINGS

4.1. Introduction 36

4.2 Reliability Analysis 36

4.3 Response Rate 37

4.4 Descriptive Analysis 37

4.4.1 Demographic Profile 38

4.4.2 Details of the Training Attended in 2010 40

4.4.3 Means and Standard deviation 42

4.6 Inferential Analysis 43

4.6.1 Pearson Correlation Analysis 43

4.6.2 Hypothesis 1 44

4.6.3 Hypothesis 2 45

4.7 Conclusions 46

CHAPTER 5: DISCUSSIONS AND CONCLUSIONS

5.1. Introduction 47

5.2 Discussion 47

5.2.1 Training design and training effectiveness 50 5.2.2 Training delivery and training effectiveness 51

5.3 Recommendation 52

5.3.1 Identifying Objectives of Training 52

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5.3.2 The Relevance of Training 53

5.3.3 Training Plan 53

5.4 Limitation of Research 54

5.5 Recommendation for Future Research 54

5.6 Conclusion 55

REFERENCES 56

APPENDIX A: Questionnaires 62

APPENDIX B: Demographic Characteristics 70

APPENDIX C: Reliability Statistics 76

APPENDIX D: Mean and Standard Deviation 78

APPENDIX E: Correlation coefficient among variables 82

LIST OF TABLES

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Table 3.1: Disproportionate stratified simple random sampling 26

Table 3.2: Reliability Analysis – Cronbach Alpha 28

Table 3.3: Interpretation of Strength of Correlation Coefficient 30

Table 3.4: Design of Questionnaire 34

Table 3.5: Scale of Likert 35

Table 4.1: Reliability Analysis – Cronbach Alpha 37

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Table 4.2 Demographic Characteristics - Respondents Profile 38

Table 4.3: Details of the Training Attended in 2010 41

Table 4.4: Descriptive Statistics of the DV and IV 42

Table 4.5: Correlation Coefficient 44

Table 5.1: Summary of Research Result 48

Table 5.2: Summary of each objectives 49

LIST OF FIGURES

Page

Figure 3.1: Research Framework 31

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1 CHAPTER 1

INTRODUCTION

1.1 Background of the Study

Nowadays, staff training is an investment for the company. The job tasks and responsibilities become more challenging and staff have to face the challenging work style by preparing themselves with good knowledge, skills and abilities.

Employees are considered as an “asset” to the companies and need to be trained in order to become more productive. Training will become more effectively if it can produced good outcomes and can have a positive impact towards the organization. On the other hand, the success of a company also depends on its staff’s performance. Therefore, the Human Resources Department has to start looking for the best method to enhance the performance and efficiency of the staff to carry out the work today and to train them to meet tomorrow's goals. Training and development practices in companies should boost the performance and develop the skills, knowledge and abilities of the employees. The objective of the training is to build up the right ability and capability in the labor force so that employees can perform to meet the standards and the needs of the company and the good returns expected by the employer.

In Technology Park Malaysia (TPM), the training department is under the Human Capital Division and is responsible for conducting training to all staff. Some of the

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The contents of the thesis is for

internal user

only

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