UNIVERSITI TEKNOLOGI MARA USABILITY TESTING FOR USER INTERFACE OF LEMBAGA ZAKAT SELANGOR PORTAL SURIANIBINTIMUDA MASTER OF SCIENCE (Hons.) INFORMATION TECHNOLOGY January 2015

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UNIVERSITI TEKNOLOGI MARA

USABILITY TESTING FOR USER INTERFACE OF LEMBAGA ZAKAT

SELANGOR PORTAL

SURIANIBINTIMUDA

MASTER OF SCIENCE (Hons.) INFORMATION TECHNOLOGY

January 2015

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STUDENT'S DECLARATION

I declare that the work in this thesis was carried out in accordance with the regulations of Universiti Teknologi MARA. It is original and is the results of my own work, unless otherwise indicated or acknowledged as referenced work. This thesis has not been submitted to any other academic institution or non-academic institution for any degree or qualification.

I, hereby, acknowledge that I have been supplied with the Academic Rules and Regulations for Post Graduate, Universiti Teknologi MARA, regulating the conduct of my study and research.

Name of Student Student I.D. No.

Programme Faculty

IT Project Title

Signature of Student Date

Sunani Binti Muda 2013273472

Master of Science (Information Technology) Computer and Mathematical Sciences

Usability Testing for User Interface of Lembaga Zakat Selangor Portal

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January 2015

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ABSTRACT

There are challenges of services portal to attract users to used their portal and maintain the relationship with users. Therefore, the most important part to succeed is for the web designers to design a good and usable government portal. To design the government portal by using the correct user interface design guidelines in term of function and user. When the users browse the government portal, they found many problems such as there is no button to make the payment after the "zakat pendapatan" calculation. The target government portal for this study is Lembaga Zakat Selangor portal. Web designers should understand the needs of users and designing the user interface in accordance with user requirements that based on usability evaluation. Since there is an increase in internet and World Wide Web users, it is important that good user interface is developed by web designers. The objectives in this study are to identify the problems of.user interface in LZS portal and to propose new user interface design for LZS portal. The usability assessment results by this study can be used as reference for future interface design for government portal. In the end of this study was proposed new user interface design for Lembaga Zakat Selangor portal.

The scope of this study is focus on calculation and makes payment for "zakat pendapatan".

Data are gathered using eye tracking method and questionnaire among employee that pay

"zakat pendapatan" and working in Selangor. An eye tracking study was conducted to evaluate interface design for Lembaga Zakat Selangor portal. Participants need to complete three tasks on the portal. The results was shows a number of usability problems faced by the participants throughout the evaluation session which can be categorized into ten usability heuristic. Hence, from these findings web designers should look at the issues seriously before designing the services portal site. The issues such as web designers should do usability evaluation of user interface for user requirements before implement the portal. From feedback by the users, web designers can do correction for user interface design for better improvement.

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ACKNOWLEDGEMENT

All praises to ALLAH S.W.T for all His blessings that I had during completed this thesis and will not be easily achieved without support from several individuals. First of all I would like to address my deepest appreciation to my beloved supervisor Puan Rogayah Abdul Majid for all her comments, guidance, recommendations, tips and full cooperation that given to me in order to complete this study. I also would like to express my thank you to Puan Jamaliah Taslim, Dr. Fariza Hanis Abdul Razak and Dr. Wan Adilah Wan Adnan for all the positive comments and also guidance.

My personal gratitude also goes to my parents for all the endless moral support, tolerance and prayers throughout everything. My parents, Puan Bunga Ali and Encik Muda Mohammad raised me to believe that I could achieve anything I set in my mind. My special thanks to my friends, Wan Norlida Wan Hamzah, Nurul Nadia Khalil and Nazirah Mohamad, for their opinion, the knowledge that they gave to me during the completion of this final project. Lastly I would like to give my gratitude to my fellow classmate. Thank you for all your supports, cooperation and motivations.

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UNIVERSITI TEKNOLOGI MARA USABILITY TESTING FOR USER INTERFACE OF LEMBAGA ZAKAT SELANGOR PORTAL SURIANIBINTIMUDA MASTER OF SCIENCE (Hons.) INFORMATION TECHNOLOGY January 2015