CITIZEN'S CHARTER

Development mechanisms to continuously innovate and improve our operations, systems and procedures and enrich the workforce to provide quality services to the satisfaction of our customers;. Maintain the dignity of the Commission by moving to a path of excellence and empowering employees in developing healthy careers in public administration through continued staff growth and development programs;. The initial evaluation of the application for institutional recognition of local universities and colleges (LUC) includes the evaluation of documentary evidence of institutions applying for institutional recognition.

Certification of Availability of Funds Treasurer of the concerned LGU Project Development Plan approved by. Prepare a letter of transmission to CHED OIQAG, to be reviewed by the CEPS and approved by the RD. The CHED Regional Office receives complaints and disputes from individual clients who have availed of any frontline services of the Commission on Higher Education Regional Office III, which include but are not limited to the: (1) STUFAP applicant/beneficiary; (2) HEI Officer/Faculty/Staff/Representative; (3) CAV/CLAW/Certification Applicant; (4) Student;. 5) Parent/Guardian; and (6) State agency.

Prepare a letter with a copy of the agreements to the parties concerned to be reviewed by CEPS and approved by RD.

Addressing Complaints and Disputes (Walk-in Clients)

Type of Transaction

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Addressing Complaints and Disputes (Phoned-in Complaints)
Collecting and Processing of Higher Education Data
Submit the
None 1 Minute MIS Unit
None 5-10 Minutes per HEI

If data is

None 1 minute MIS Unit

Evaluating Application to Conduct International Educational Trips (IET) The evaluation of application to conduct International Educational Trips (IET) involves the
Evaluating Compliance Report for Local Off Campus Activities

The higher education institutions are expected to submit/update data no later than September 30 of the current year. Syllabus of the degree with IET HEI applicant/college or concerned department Student handbook, which contains. Overview of assessment report HEI applicant Designation of the faculty responsible HEI administration Letter of notification from.

Evidence showing that consultations were conducted with the affected students, faculty and stakeholders (eg photos, minutes of the meeting). Itinerary for the IET showing the chosen destination, cost and benefit requirements, safety and relevance to the subject. Evidence showing that briefings were conducted for affected faculty and students (e.g. photos, minutes of the meeting).

Written plans by the accredited travel agency with attached Gantt chart duly approved by HEI. The evaluation of the compliance report for local off-campus activities involves the assessment of document requirements submitted by the higher education institution (HEI), except higher education institutions assigned to autonomous, deregulated, centers of excellence, development centers or level II accredited programs and SUCs with at least level III.

CLIENT STEPS AGENCY ACTIONS

Evaluating Requirements for CHED Endorsement to SEC of Articles of Incorporation and By-Laws of New Private Higher

Any group of persons wishing to open or establish a higher education institution (HEI) must first obtain permission from the Commission. This process involves issuing a favorable recommendation for the registration of the institution with the Securities and Exchange Commission (SEC) after substantial compliance with requirements.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Request for endorsement HEI applicant

PROCESSIN G TIME

Recording and Handling of Incoming Documents

Transaction

A feasibility study for the next five (5) years indicating the need and importance of the community development course and the resources and capabilities of the society/school to achieve/accomplish the community development objective. On behalf of the school - In the area of operation - Working or Non-working d. On behalf of the school – the appropriate area indicated. indicate the total area of the land in square meters).

A statement of the location of the school in relation to recreational places of questionable character and casinos, bowling alleys, movie theaters, markets, garbage dumps, funeral homes, cemeteries, busy highways, prisons, railway stations, dance halls, and manufacturing and industrial facilities. institutions and the like (It must be free of noise, unpleasant odors and dust, it must be sufficiently far from the above-mentioned places). A copy of the most recent financial statement for existing programs certified by an independent chartered accountant (for existing schools only). Educational qualifications, where and when obtained - Position/designation - Employment status - Monthly salary rate - Other employment benefits.

Education, where and when obtained - Field(s) of specialization - Employment status - Hourly wage. Education, where and when obtained - Job position/designation - Employment status - Amount of salary per month. Photocopy of the official certificate of payment of application fee of eight thousand pesos (PSP 8,000.00) per program only and inspection fee of fifteen thousand pesos (PSP 15,000.00) per program only.

Photocopy of Official Receipt of the School related to CHEDRO-III (for new schools) in the amount of. Updated photos of the school grounds and building(s), classroom, laboratories, libraries, medical and dental health facilities, canteens, sports and recreation areas, etc. Feasibility study for the next five (5) years showing the need and relevance of the course to the development of the community and the resources and capabilities of the corporation / school.

Photocopy of official receipt of the application fee amounting to eight thousand pesos (P8,000.00) per program only. Photocopy of official receipt of the inspection fee in the amount of only fifteen thousand pesos (P15,000.00) per program. Receive, check and record the completed documents and forward them to the Office of the Director for appropriate action.

8.1 . Processing of Application for Increase in Tuition and Other School Fees (TOSF) for Private Higher Education Institutions

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter of notification to increase TOSF,

Processing of Application for Increase of Tuition Fees and Other School Fees (TOSF) for Private Higher Education Institutions. Processing of Tuition and Other Tuition Fee Increase Application (TOSF) for State Universities and Colleges (SUC) and Local Universities and.

8.2 . Processing of Application for Increase in Tuition and Other School Fees (TOSF) for State Universities and Colleges (SUCs) and Local Universities and

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter request to increase TOSF SUC/LUC

SUC/LUC Comparative schedule of TOSF for the

SUC/LUC

SUC/LUC CLIENT STEPS AGENCY

Processing of Application for Initial Permit (GP) for Undergraduate Programs

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Board Resolution on the operation of the

Updated photos of the school site and buildings, classroom, laboratories, libraries, medical and dental health. Copy of the most recent financial statement for existing programs certified by an independent Certified Public Accountant. Proposed budget/annual program expenditures for the next five (5) school years approved by the Board i.

Submit the application file with complete requirements, including the official receipt of the paid application fee. Receive and send an appeal letter to the Education Supervisor II in charge for evaluation.

Decision Phase

Processing of Application for Government Recognition (GR) for Undergraduate Programs

At the beginning of the third year of operation of the diploma program with permission, the private HEI must apply to the Commission for recognition of the program. A Certificate of Recognition issued for a particular degree program authorizes the private HEI to award students who have completed the program a certificate, title, diploma or degree, whichever is applicable. It also entitles graduates of recognized programs to all benefits and privileges enjoyed by graduates of similar recognized programs in all government-authorized HEIs.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Updated pictures of the school site and

Processing of Application for Certification of Program Compliance (COPC) for Undergraduate Programs

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Feasibility study for the next five (5) years

This procedure includes the processing of the Certificate of Program Compliance (COPC) application for undergraduate programs at State Universities and Colleges (SUCs). The COPC issued for a particular degree program will authorize the SUC to award students who have completed the program a certificate, degree, diploma or degree, whichever is applicable. Proposed annual budget/expenditure per program for the next five (5) school years approved by the Board.

Matrix list, credentials and notarized contracts/intent to employ of academic non-teaching staff, including (registrar, librarian, guidance counselor, researcher).

Regional Quality Assessment Team (RQAT) Phase

Processing Application for Renewal Permit to Operate Undergraduate Programs

This procedure includes the processing of the renewal permit (GP) application for university programs of private higher education institutions (HEIs). In the second year of operation of the degree program, the private HEI must apply for permission to operate at the third level. CHECKLIST OF REQUIREMENTS WHERE TO PROVIDE Updated school site photos and Updated school site photos and.

Processing Application for Student Financial Assistance Programs

2009 “Policies and Guidelines for CHED Scholarship Programs (CSPs).” This process includes the application procedures for the deployment of the CSPs. Who can use it: High school graduates and students of public and private higher education institutions in Region 3. Certified copy of birth certificate from the Philippine Statistics Authority (PSA) High School Report Card for incoming.

Application form CHED RO 3 – Scholarships Unit (can also be downloaded from www.ched.gov.ph). If the application form is not filled in correctly and/or if the documents are incomplete, the application will be returned and the applicant will be informed of what was noted. Check the completeness of the information provided in the application form and the submitted documents.

Verification and Approval Phase

Awarding Phase

Acceptance Phase for Qualified Applicants 13. Return

Request for Additional Major of Recognized Undergrad Programs

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter Request for additional major HEI

Issuance of Certification, Authentication and Verification (CAV)
Process of Revised Curricula
Issuance of Certificates (QATAR, UAE, AHPRA, WES, etc.)
Issuance of CHED Endorsement of Activities

Checks the application form that it has been filled in correctly, then advises the customer to pay what is required. Who can benefit: All public and private higher education institutions. This includes processing requests for CHED RO approval to hold an activity.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter Request for CHED Endorsement From requesting party

None 5 Minutes Records Officer
None 1 Hour Records Officer
None 1 Hour Regional Director

Receive a copy of the CHED

Receive a copy of the letter

Issuance of National Service Training Program (NSTP) Serial Numbers

Students on any baccalaureate course in public and private educational institutions must complete one of the NSTP components as a prerequisite for graduation. This process involves issuance of serial numbers which are the unique assigned numbers/codes issued to individual students who graduated from NSTP. Who can apply: Public and Private Higher Education Institutions (PHEIs) CHECKLIST OF REQUIREMENTS WHERE TO PROVIDE Letter of request for issuance of NSTP.

HEI List of NSTP enrollees and candidates for

Sign in the Client Log Book in the
None 3 Minutes PAD Officer
None 5 Minutes Records Officer (Records Section)
None 1 Hour Records Officer (Records Section)
None 1 Hour NSTP in charge, CEPS and RD

Acknowledge the transmittal letter

None 30 Minutes Records Officer (Records Section)

Application and Processing of Special Order Numbers of Graduates
Conduct of CHEDRO Regular Monitoring of HEIs

Sign in the customer log in the log in the public assistance desk (PAD). Issuance of special order numbers of graduates of private higher education institutions and local universities and colleges. Regular monitoring of HEIs is done to validate program compliance according to policy standards and guidelines (PSGs) of each tertiary program and manual of regulations for private higher education (MORPHE).

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Credentials of Administration and Faculty HEI

HEI Notarized employment contracts/ Appoint

HEI Copy of Contents noted curriculum HEI

HEI Evidence of Compliance to the required

HEI Inventory of library holdings/materials,

HEI List of updated equipment and supplies HEI

HEI CLIENT STEPS AGENCY

Receive the letter regarding the

None 30 Minutes Records

Assist the CHED monitoring team in
Receive the transmittal and

Minutes Records Officer

FEEDBACK AND COMPLAINTS MECHANISMS

Customer Feedback Form

All customer responses are tabulated, i.e. the number of customers who rated the staff as 5 for the item "was polite and helpful", the number of customers who rated the office as 1 for the item "has clear procedures".

Office Address Contact Information Office of the Regional