NAMRIA is mandated to provide mapping services to the public and to act as a central mapping agency, repository and distribution facility for natural resource data in the form of maps, graphs, texts and statistics. In any disruptive situation, we will do our utmost to quickly restore our viability, restore our operations, ensure the continuity of our essential functions and strengthen the resilience of our agency, taking into account the well-being of our colleagues and guests, and the protection of our resources. We will continuously enhance our competencies to continuously improve our quality and continuity management systems, adopt world-class technologies, respond to the needs of changing times and be an agent for a geospatially powerful Philippines.
The NAMRIA Map Sales Office or MSO sells maps, nautical charts and publications produced by the office. To date, there are 16 ticketing offices nationwide, including those in Fort Bonifacio, Taguig and San Nicolas, Manila. The regional offices are located or housed in the regional offices of the Department of Environment and Natural Resources (DENR).
For the list and contact information of MSOs, you can visit https://namria.gov.ph/about.aspx#msos. OFF-PROPERTY CASH PAYMENT options allow customers to pay the required fees through the Land Bank of the Philippines (LBP) or as directed by MSO staff. When ordering online, shipping costs and delivery time are not included in this process.
Fill in the ECR product details and show the Terms of Agreement (TOA). Confirm TOA. Check the completeness of.
Client Service Units
OFF-PROPERTY CASH PAYMENT options allow customers to pay the required fees through the Land Bank of the Philippines (LBP) or as directed by CSU staff. Electronic Nautical Chart Sheet (ENC, large scale) 800.00 Electronic Nautical Chart Sheet (ENC, small scale) 600.00 Electronic Nautical Chart Sheet (ENC, to be updated) 200.00 FAO/DAO LC chart (printed). Executive Branch (Office of the President, Office of the Vice President, Executive Departments, Independent Agencies, Councils, . Commissions and Committees).
State universities and colleges (SUC), as well as other members of academia, both private and public. Treaty at the IHO or on the basis of mutual exchange, to be approved by the Director of the Hydrography Department. External Customer Request Form (ECR) – (1 original). Driver's license, postal ID, UMID, PRC ID, student card) – (1 original/digital copy).
Off-site CASH PAYMENT options allow customers to pay the required fees through the Land Bank of the Philippines (LBP), or as instructed by CSU staff during investigation. External Customer Request Form (ECR) – (1 original). Driver's License, Postal ID, UMID, PRC ID) – (1 original/digital copy). Exploration Permit Certificate (CEP) certificate 2,500.00 Geodetic Control Points Certification certificate 360.00 Certificate of Nautical Distances (CND) 1st 25 M 180.00.
Certificate of no LC chart record and/or FAO certificate 100.00 Certificate of Oceanographic Information (COI). OFF-PROPERTY CASH PAYMENT options allow customers to pay the required fees through the Land Bank of the Philippines (LBP) or as directed by CSU-SSB staff during inquiry.
Client Service Section
Registration for GIS and Other Geomatics Training NAMRIA accepts applications for the following training courses through the NAMRIA Geomatics Training Center (NGTC), which is a Civil Service Commission (CSC) accredited training center and Continuing Professional Development (CPD) accredited by PRC. OFF-SITE CASH PAYMENT options allow customers to pay the required fees through the Land Bank of the Philippines (LBP), or as per instruction of the CSU-SSB Staff during the investigation. NAMRIA accepts requests for conducting IEC activities such as tour of agency facilities, IEC campaigns and map and technology exhibitions.
Customer Service Section (CSS)/Geospatial Information Services Division (GISD) – Geospatial Information System Management Branch (GISMB).
INTERNAL SERVICES
Current NAMRIA employees can request any available product or service using the Internal Customer Request Management System (ICRMS). ICRMS is an automated system developed in-house to serve as an online request facility between offices or units. Current NAMRIA employees may request official vehicle use through the NAMRIA Vehicle Management System (NVMS).
NVMS is an automated system developed internally to serve the transportation needs of NAMRIA employees. Current NAMRIA employees can request desktop and laptop maintenance and repair, as well as software and network assistance through the Information, Communication and Technology Requirement Management Information System (ICTRMIS). How to send feedback Feedback as a result of a customer inquiry is part of the Citizen Card customer service flow.
Feedback may also be provided in writing via regular mail, email (css.gismb@namria.gov.ph), telephone or agency website (www.namria.gov.ph), and social media accounts (Facebook and Twitter ). Customer satisfaction form that the MSOs and branch CSUs collect as a result of customer service transactions. Once compiled, they are analyzed and reported as part of the Customer Research Report (CSR).
How complaints are processed All complaints received regarding customer service will be processed by the agency's Anti-Trafficking Committee (CART). After conducting the investigation, QARSH will submit within ten (10) working days an incident report and recommendation for addressing the complaint for the appropriate action and approval of the administrator. RART informs the complainant of the actions taken by the agency to address the complaint submitted.
