HOLY ANGEL UNIVERSITY Graduate School of Education
Special Libraries and Information Management (GSSLIS)
Time: 8:00 a.m. – 2:00 p.m. on Saturdays
Date of Classes: January 5, 12, 19, 26, February 2, 9, 2008 Professor Contact Information:
Dr. Carmelita A. Tiglao
e-mail: [email protected] cell no.: 09216283971
office telephone: 044-600-0770
I. Course Description: Objectives, organization, management, and services of special library
II. Credit Units: 3 units
III. Rationale: The unprecedented advances in science, technology, business, industry, and other fields have credited library users who require special resources and services. Special libraries and information centers have thus emerged to meet the diverse information needs of a variety of users. Hence, the need to prepare students to effectively manage a special library.
IV. Objectives: At the end of the course, the student shall:
1. have gained an understanding of the nature of the special library, its objectives and functions
2. have become knowledgeable about the organization and management of a special library
3. have realized the importance of the different kinds of services performed in special libraries
4. have become familiar with special techniques called for in special libraries 5. have gained awareness and knowledge of the latest trends and
developments in special libraries
V. Methodology: Lecture-discussion, oral and written reports, case studies, library visits, examination
VI. Course Requirements: Students will be graded based on the following:
Class participation 20%
Case studies and reports 25%
Oral and written reports 25%
Examination 30%
100%
VII. Course Outline A. Introduction
1. Definition of special library, its objectives and functions
2. Management : an overview
2.1. Development of management thought 2.2. Managerial roles
2.3. Management skills
2.4. Strategic influences on modern library and information center Management
B. Principles of Management
1. Planning
1.1. Planning process 1.2. Strategic planning 1.3. Operational planning 1.4. Action planning
1.5. Events/business planning
2. Organizing
2.1. Organizing process
2.2. Introduction to organizational design 2.3. Authority & design
2.4. Centralization vs decentralization 2.5. Libraries as organization
2.6. The changing organizational structure in libraries/information centers
3. Directing
3.1. Team building and delegation 3.2. Consensus building
3.3. Motivating and coaching 3.4. Training and communication
4. Controlling
4.1. Control process 4.2. Types of control
4.3. Characteristics of effective control 4.4. Disciplining, counseling and termination
C. Library and Information Center : A review
1. External and internal environment stakeholders
2. Relationship/Information center the parent organization 3. Types of libraries/information centers
3.1. Academic 3.2. Special 3.3. School 3.4. Public
4. Creation of library board/committee: importance and functions 5. Development of vision, goals and activities
D. Managerial Concerns in Libraries and Information Centers
1. Collection management
1.1. Collection development management policies 1.2. Types of information resources
1.3. Preservation and conservation
2. Personnel management
2.1. Increasing organizational effectiveness
2.2. Core competencies for library/information managers 2.3. Training: a library imperative
2.4. Performance appraisal for library staff development 2.5. Managing oneself: time and stress management 2.6. Managing diversity
2.7. Conflict resolution
3. Service management
3.1. Creating quality services
3.2. Cataloging and subject accessibility 3.3. Enquiry and reference service 3.4. Circulation services
3.5. Total quality management: customer focused
4. Financial management 4.1. Sources support
4.2. Financial management system 4.3. Budgeting and accountability
5. Networking
5.1. Inter library access 5.2. Inter library loan
5.3. Outer forms of cooperation
6. Marketing
6.1. Marketing strategies of library and information center 6.2. Developing community relations
6.3. Special programs and events 6.4. Fund raising
7. Evaluation library/information services 7.1. Importance of evaluation
7.2. Key consideration in evaluation 7.3. Types of evaluation
7.4. Criteria used in evaluation
7.5. Research strategies/methods in evaluation 7.6. Evaluation approach
E. Redefining the Library/Information Profession in the Philippine Setting 1. The library/information profession and professional values
2. Philippine librarianship : then and now
3. Laws codes, standards and guidelines
3.1. RA 6966 (An act regulating the practice of librarianship and prescribing the qualifications of libraries)
3.2. RA 9246 (An act modernizing the practice of librarianship in the Philippines and its IRR (Implementing Rules and Regulations)
3.3. Other pertinent laws, resolutions, etc.
3.4. Code of ethics for librarians and information professionals 3.5. Code of ethics, Philippine version
3.6. Common library standards and guidelines
4. Roles of library associations in the profession
F. Managing Challenges of Library/Information Center : A Paradigm Shift
1. Managing change thru planning, leadership and people 2. Embracing the technological future
3. Fostering innovation and intrapreneurship in libraries and information center
VIII. ASSIGNMENTS
Site Visit Project: Due at the beginning of class Saturday, January 5th. Each student will choose a local special library to visit and to conduct an interview with someone who is knowledgeable about the entire library’s operation. The library should not be one where you have worked in the past or now work in, or where you have a personal relationship.
Your report should 8-10 double-spaced, typewritten or word processed pages. Details about the format will be given in class.
Your research should encompass such topics as technology, fee-based services, marketing/public relations, reference, library publications, library produced indexes or abstracts, library Web sites, Intranets, training (for library staff and others), approximate budget, and institutional culture. Have they had a move recently, or are they planning one? How do they “add value: to their organization? Do end users do their own online searchers? How do they catalog, and what do they catalog? Does the library have a mission statement? Do they aim to use cutting-edge technology in any aspect of the library’s operation? On February 2nd and 9th, each student will make a brief presentation in class. This presentation is mandatory and it will be graded.
IX. Suggested Reference and Readings
Ahresfeld, Janet L., Christianson, E. B. and King, D.E. (1986). Special libraries: a guide for management. 2nd rev. ed. New York: Special Libraries Association.
Allan, Barbara T. (2000). Training skills for the library and information staff. London:
Library Association Publication.
Baker, David (ed). (1997). Resource management in academic libraries. London:
Library Association Publication.
Belcastro, Patricia (1998). Evaluating library services. Chicago: ALA
Buenrostro, Juan C. (1996). Collection development management for libraries and information centers. Cubao, Q.C. Great Books Trading.
Buenrostro, Juan C. (1995). The management of special libraries and information centers. Quezon City : Great Books Trading.
Chapman, Liz. (2001). Managing acquisition in libraries and information services.
London: Library Association.
Claravall, Nora J. (2005). Managing libraries and information centers in the Philippine setting. La Trinidad, Benguet: Benguet State University.
Crawford, John W. (1996). Evaluation of libraries and information services. London:
Aslib.
Feather, John (1996). Preservation and management of the library collection. 2nd ed.
London: Library Association.
Herman, Peter and Altman, E. (1998). Assessing service quality. Chicago: Alt.
Kristnamurphy, R. (1997). Library management. New Delhi, India: Commonwealth Pub.
Massis, Bruce E. (2001). The practical library manager. NY: Haworth Information Press.
Mendoza, Adoracion B. and Martinez, M.F. (2000). Public libraries in the Philippines today and tomorrow. Manila : TNL.
Pyman, Bob. (2000). Learn library management. 2nd ed. Canberra, Australia: Book Promotion and Services.
Steueart, Robert D. and Moran, B.B. (1998). Library and information center management. Englewood, Colorado: Libraries Unlimited.
Prepared by:
Carmelita A. Tiglao, Ed.D.
Professor
