PHC Citizen's Charter 2023

The Philippine Heart Center is a leader in maintaining the highest standards in cardiovascular care, a self-sustaining institution that responds to the health needs of the Filipino people. Perform service with the utmost knowledge and skills, taking into account the welfare of the general public. Oversee the ongoing operations of the institution to fully serve the people in a friendly environment.

Ensure customer awareness through 24/7 access to information, education and communication through our website (https://www.phc.gov.ph) and contact us through the phone number at 50. Attend all applicants or requesting parties who are inside the office premises before the end of the official working hours and during the lunch break. Request photocopy and authentication of available clinical abstract, discharge summary, operating room record, death.

EXECUTIVE OFFICE EXTERNAL SERVICES

MEDICAL SERVICES EXTERNAL SERVICES

Receive requirements

Check doctor's request, printed swab test result and vaccination card
Issue patient data slip 1.4 Instruct patient to wait

Check body temperature and get patient height and weight

Explain the test and give proper instruction
Assist patient in the performance of procedure
Issue charge slip and instruct to pay applicable fees

Receive charge slip, proceed to Cashier located at Basement
Receive payment and issue official receipt

Instruct client to return to

Present official receipt at Pulmonary Laboratory Reception
Receive official receipt

Release initial copy of the test
Instruct client to claim result after 3 working days

Return after 3 days to get official
Present official receipt in claiming the official result at
Receive and record official receipt number

Record date of issuance 6.2 Release the official result

Assist the client in accomplishment and submission of the Measurement/

Nasopharyngeal swab or SLIVA RT-PCR test with a printed negative result within 3 days of validity from the date of the test. COVID- RAPID ANTIGEN TEST with a printed negative result within 2 days of validity from the date of the test. Relevant office of the relevant municipality Relevant office of the relevant municipal government agency where the patient is employed Department of Social Services - Annex Bldg.

Get a receipt, go to the cashier in the basement. Cashier in the basement (MAB) or outbuilding and pay applicable fees. When claiming the official result, present the official receipt for claiming the official result at the reception of the lung laboratory and present it to the attending physician for consultation. Assist the customer in performing and submitting the Measurement/ and submitting the Measurement/.

Angiography

Nurses Station 7. Copy OR number and process the patient's discharge 7.1 Inform relatives/patient of the official result after 2 working days.

Apheresis Donation

CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE

Submit at least 60ml urine sample and complete Custody Control Form (CCF) for drug testing. Hemoglobin (hgb), Hematocrit (hct), White blood cells (WBC), Platelet count - Drug testing on collected urine sample 3.4 Record result in donor's log book.

End of Transaction

Present requirements and properly filled out patient data
Receive requirements 1 Check doctor's request

For 11 years old and above, instruct patient to wait for name to be called
For new born to 10 years old, instruct client's companion to proceed to Emergency
Analyze the blood
Interpret the result
Encode the result
Issue charge slip and instruct to pay applicable fees

Receive charge slip, proceed to Cashier located at Basement
Receive payment and issue official receipt 1 Instruct client to return to Pulmonary
Present official receipt in claiming the official result at
Receive and record official receipt number 1 Record date of issuance

Release the official result

Assist the client in accomplishment and submission of the Measurement/ Feedback

Current requirements and correctly completed patient data correctly completed patient data sheet in the reception area of the pulmonary laboratory. For neonates to 10 years of age, instruct the client to bring the specimen to the lung laboratory reception area after extraction. Receive collection slip, proceed to the Cashier in the Basement to the Cashier in the Basement (MAB) or the annex building and pay applicable fees.

Receive payment and issue an official receipt. 3.1 Instruct the client to return to the reception of the Pulmonology Laboratory. 3.1 Instruct the customer to return to the reception of the Pulmonology Laboratory after payment. When requesting an official report, submit the official certificate of receipt of the official report in the reception area of the Pulmonology Laboratory and submit it. Assisting the customer in completing and submitting measurements/feedback on the measurements/feedback form.

Blood and Blood Components Procurement

CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE

Present the official receipt at the Blood Bank Reception in the MAB Annex - Mezzanine, Window 14 on the 2nd Floor.

Blood Bank Procedures

Check the application, official admission and draw the blood sample and perform the procedure- Instruct to return for the result.

Blood Donor Screening and Donation

Hemoglobin (hgb), hematocrit (hct), white blood cell (WBC), platelet count - Drug testing on collected urine sample 3.4 Record the result in the donor's logbook 3.5 Consult the donor if you are not qualified 3.6 If qualified, proceed to the actual bleeding procedure. Go to the donor area of the Blood Bank for blood donation. Listen and collaborate in post-counseling and rest.

End of Complete Screening

Present requirements and prepare for

Accomplish consent and Fall Risk

Proceed to the procedure room at

Proceed to Pathology Laboratory

Present complete requirements to

Instruct client to get queue number at Billing Section and wait to be called
When called, present the Claim Signature Form (CSF), Claim Form 4
Issue ledger with amount to be paid and instruct to pay applicable fees

Proceed to Cashier (MAB Basement)

Instruct client to return to Bronchoscopy Unit reception after

Present official receipt in claiming result at Bronchoscopy Reception Area

Receive and record official receipt number

Instruct client to present Discharge

Accomplish the Client Satisfaction

Go ahead and receive the payment receipt for the procedure in the CT/Ultrasound receiving area and the biopsy kit payment receipt at Central Supply Services 1.

Drug Testing

Request of procedure (1 original copy) - Medical Arts Building Entrance - Referring Physician / Doctor’s Clinic

Health Maintenance Organization (HMO) Letter of Authorization (LOA)

CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Present doctor’s

Verify request and appointment, and instruct patient to fill-out

Instruct patient to pay at the Cashier

Receive payment for the

Receive official receipt and log the OR number in the logbook

Instruct patient to wait
Explain procedure and have the patient sign the informed
Perform Electromyography- Nerve Conduction Velocity
Prepare diagnostic results

9. Give the patient the test result and explain the test result to the patient. Electromyograph Electromyography-Nerve Conduction Velocity (EMG-NCV) Test Chamber, PMRD Total See Fee Chart 2 hours, 45 minutes.

ELECTROENCEPHALOGRAM (EEG) Requests Process

Present requirements and properly filled out patient data slip at

Check doctor's request, printed swab test result and vaccination

Get patient height and weight 1 Explain the test and give proper

Receive charge slip, proceed to Cashier located at Basement (MAB)

Receive payment and issue official receipt

Instruct client to return to Pulmonary Laboratory reception

Present official receipt at

Instruct client to claim result after 3 days

Present official receipt in claiming the official result at Pulmonary

Accomplish the

Assist the client in

A procedure for measuring exhaled nitric oxide to determine the degree of inflammation in the bronchial airways. For unvaccinated clients or with complete primary vaccination with NO BOOSTER - Nasopharyngeal Swab or SALIVA RT-PCR test with negative printed result.

Present requirements and properly filled out patient data slipat Pulmonary Laboratory

Proceed to the procedure room inside the

Receive charge slip, proceed to Cashier located at Basement (MAB) or Annex

Present official receipt in claiming the official result at Pulmonary Laboratory

Accomplish the

Assist the client in

Present official receipt for claiming the official result in the pulmonary rehabilitation reception area and present to the attending physician for consultation.

HIV Testing

Assist the client in completing forms; and instruct the patient on the procedure (patient information data, consent form, vaccination card, fall risk assessment form). Current requirements as per given schedule. at the Pulmonary Rehabilitation Reception 2. Receipt requirements 2.1 Check doctor's request, vaccination card.

MAINTENANCE OF WAKEFULNESS TEST (MWT)

Request of procedure (1 original copy) Swab Test Result

Service Issue Slip (SIS) or
Health Maintenance Organization (HMO) Letter of Authorization (LOA)
Present OPD Card
Coordinate with the Social Services Division
Present your PWD/Senior ID or Certificate of Employment at the Cashier (Subject for approval)

Present your PWD/Senior ID or employment proof at the cashier (subject to approval) at the cashier (subject to approval).

CLIENT STEPS AGENCY ACTION FEES TO BE

Present request of procedure and get
Receive request

Instruct patient on procedure preparation,
Coordinate the RT-PCR schedule of the patient

None 10 minutes Sleep Technologist or Sleep Fellow

Fill-out forms and questionnaires, and
Assess the patient for COVID-19 symptoms,

None 11 hours Sleep Technologist and Sleep Fellow

Get charge slip and notice of discharge at
Pay applicable fees at the designated
Receive payment and issue Official Receipt

Assess patient for symptoms of COVID-19, symptoms of COVID-19, explain procedure, assist in completing forms and questionnaires, and facilitate MSLT. Get the charge sheet and discharge notice at the discharge notice in the Sleep Studies Unit.

PHP 9,800 Professional fee –

PHP 1,000

Present Official Receipt and notice of
Claim official result after 5
Referral Letter (if available) - 1 original copy
Health Maintenance Organization (HMO) Letter Of Authorization (LOA)

The medical consultation consists of a comprehensive rehabilitation program based on the objective assessment by the rehabilitation medicine specialist, which dictates the treatment to be carried out by the rehabilitation therapists (physical therapy, occupational therapy, speech therapy, fabrication of splints and the need for diagnostic procedures).

CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Present referral letter if

Verify appointment and register patient

Receive referral letter (if available)
Ask patient to fill-out necessary details on the

Instruct patient to wait for name to be called by the physiatrist

Perform Rehabilitation consult 3.1. Prescribe necessary

Design appropriate rehabilitation program

Mobile Blood Donation Activity

Read the educational material about blood donation, listen to the orientation and participate in the pre-donation counseling. Wait to be called for an interview, vital signs check, and hemoglobin test. If qualified, collect and submit a urine sample (60ml) and complete a Custody and Control Form (CCF) for drug testing.

Prepare blood bags for blood donation and properly label donor initials and designated MBD donor numbers. Proceed to the bleeding area for blood collection of (450cc), rest for 10-15 minutes and take refreshments afterwards.

MULTIPLE SLEEP LATENCY TEST (MSLT)

Request of procedure (1 original copy)

Swab Test Result

Vaccination/No Vaccination)

Health Maintenance Organization (HMO) Letter of Authorization (LOA)

Present your PWD/Senior ID or Certificate of Employment at the Cashier (Subject for

CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING

RESPONSIBLE 1. Present request of

Instruct patient on procedure preparation, instructions and
Coordinate the RT-PCR schedule of the patient
Schedule the patient based on the validity of the RT-PCR test and
None 10 minutes Sleep Technologist or Sleep Fellow

Assess the patient for COVID-19 symptoms, explain procedure,

None 11 hours Sleep Technologist and Sleep Fellow

Receive payment and issue Official Receipt (OR), sign notice
Present requirements and properly filled out patient data slip
Return after 3 working days to

Assess patient for symptoms of COVID-19, explain procedure, symptoms, explain procedure, assist with filling out forms and questionnaires, and facilitate MSLT. Receive payment and issue Official Receipt (OR), sign notice Official Receipt (OR), sign discharge notice. Submit the official Receipt and Receipt Notice and Discharge Notice at the Short Stay Unit Nurses Station.

Current requirements and properly completed patient data slip properly completed patient data slip at Pulmonary Laboratory Reception Area. Patients in semi-private rooms including semi-private rooms in SICU/MICU/CCU/PICU/NICU/Isolation.

Processing of Bone Densitometry Procedure (DXA)

Processing of Nuclear Medicine Imaging Procedure

RTPCR test results must be no older than two (2) days as of the date of the NM procedure. For feedback/complaints you can scan the QR code at the entrance/reception. Release of results: Within 24 hours after the procedure is completed.

Processing of Radioimmunoassay (RIA) Blood Tests

Samples received at or before the cut-off time (9:00 am) on performance days will have their own results. Those received after the cut-off time will be processed on the next run day and results will be available by PM.

Processing of X-ray Procedure

Present valid ID or official receipt to claim the result on the scheduled date at the X-ray reception area release window. Ask the patient or representative to sign in the X-ray reception logbook as a receipt of receipt.

END OF TRANSACTION

Rehabilitation Prescription / Plan 2. Appointment Form

Social Service Issue Slip

CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Present Rehabilitation

Verify appointment and receive prescription plan & instruct patient

Register patient in the system (for new patients)
Issue Order of payment / charge slip

For follow-up patients, receive appointment form from patients

Receive payment and issue official

Price List of all procedure at the

Present Official receipt at the PMRD Reception
Receive official receipt and log the OR number in the logbook
Perform appropriate evaluation,
Reserve schedule for succeeding

Assist the client in completing forms (patient information, consent form, and fall risk assessment form) and instruct the patient on the procedure.