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PCก

Kaplan, R.S. and Norton, D.P. (1992), qThe Balanced Scorecard - Measures that Drive Performances, Harvard Business Review, 70 (1) : 71-89.

Kaplan, R.S. and Norton, D.P. (1996a), qThe Balanced Scorecards, Boston, Massachusetts : Harvard Business School Press.

Kaplan, R.S. and Norton, D.P. (1996b), qUsing the balanced scorecard as a strategic management systems Harvard Business Review, 74 (1) : 75-85.

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