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Developing Indicators on Management Integrity of Chandrakasem Rajabhat University:
Study for grounded theory.
* Chonticha Tippratum*
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* Lecturer, Faculty of Management Science, Chandrakasem Rajabhat University
Abstract
This research is a qualitative research and aims to create grounded theory about indicators on management integrity of Chandrakasem Rajabhat University from 12 stakeholder’s theoretical conclusions.
The researcher choose the key informants by purposive sampling and collected data by in-depth interview, observation, recording and literature review. The research found that; 1) transparency dimension is the chance to freely complain and openly recommend from the customers as well as the chance to respond to customers fast and clearly. The study is shown that 90 percent of complaint can be manageable.
2) Accountability dimension is the chance to regulate fairly and honestly as well as to monitor and reveal dishonest and nontransparent behaviors to public. According to this dimension, the result indicates that error of the operation is under 5 percent and mistake incident can be managed perfectly as 100 percent.
3) The dimension of absence of corrupt practices includes the measures to prevent fraud and give reward for those detected and open the chance for asking when some questions are emerged. The study can be found a full absence of corruption. 4) organizational integrity dimension includes media production of anti- corruption, and creating the prevention schemes, as well as, monitoring system and rewarding a good practice. Annually, at least one department will be awarded for transparency. 5) integrity of working dimension includes properly job assignment and clear career path development as well as fairly performance evaluation. The study is proposed 360 degree performance assessment and set up the system that new officers have to attend orientation course within 15 years of working and follow rigidly the university manual and have to pass the evaluation with 80 percent of the total scores. 6) communication dimension includes adding integrity agenda into all meetings and measuring the effectiveness of each communication channels as well as randomly examine the understanding of target respondents that pass the evaluation with 80 percent of the total scores.
Key words: indicators, management integrity, grounded theory
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