1
IT Outsourcing
.
! Business Thai + , 1-7 .. 2551 3 14
567 8+39: Outsourcing A:B C,D+ E:
7 3 Outsourcing DF7 Outsourcing !"#$% &'()*+!),-, ."/0,-"012%)3 2% 45 64#4%$!7)- $&!7&"! 6D Outsource :GC3 7C:5, G +, , +355 , +3 G, +39 +, I!7DA3, +, AE, A 5 (Call Center), A3N C+9:3 O3 Outsource : E: O 5 (Project) AG9CAANR3DF7 7S:3AG9 N3 3 A 7N7: ,S7AN3 N, 3 Outsourcing ! (1). !,+A , (2). !,A9 3 , DF7, (3). !,+ 9+, (4). !,C3UE,A:D , (5). !,, ,, (6). !,3 CDSC:+3 W9, C,9E ,+ (7). !,3 F AX3
+X 9GYC:Y A3 9:
Outsourcing 8+3 O5A,8+3A O: ::!7 9C:A+ Z ..2004 5A!, Outsourcing O!,,!A!,WX9 53W O+S, NA:C John Kerry NX339C:A+
+5 C C+ +S: AG Outsource !:C: , ,+SAGDY Z ..2004 D3 3AG:B :: AG Benedict Arnold Corporation 3:9 NDAG Outsourcing 5+ D ,9X:7AAG C: N9DAG Zogby International ,8+3+9DF7 !,+! .. 2004 A: WF 72% !,: AG Outsourcing :8+33 3AAAGYD D, 62% !,: YA DY 3f 3 8 : 3AG : A 8 3AG Outsourcing :9 IF,9:7 9 3Y 8+3+SAG, DF7 (http://en.wikipedia.org)
2
(Source: Gary B.Shelly :2007)
9A IT Outsourcing 7S98+3A :C: IF,8+3C: (1). 6SA8I, (2). +36ImCCA9G, (3). +3+9!7 (Contents), (4). +3 ++3!D: , (5). +3++3!D:83 C+, (6). +3noA 55, (7) ,FG CA!7AA (Reengineering)
7 +X+355 (Information Technology : IT) : D6ImC +WFA9+XCGAAA3 ,8+3A:DE:C:
: 3-4 Z 7!AGD+, XsAX:,Y CtG AGO9 , 3AG Outsourcing D+ :CWX GtG+ C 8+3A A Y5 (World Class) W3+:3+O,5 S,5 $35 C:W33 AGD 3:,5 $200 +:Y AG Outsourcing D+
EA5 DF7O9+A 5+ 8+35C ,:8A39 3AAG:
5+ A 10 Z,N: W97C: $150 3+: 8,WF $4 3+: + O 10.5% D8+3:38D: 9 3+++A 1 10 D , 8+3 IT Outsourcing IF,X:CD:D!,B :7 8+3C: 8C+, , mww C NCD:D6ImC Olympic DWA ImCD Y AG8+3A7 + 23 AG C++ 15 AG 97OAGD+
IF,8+3C: AG Infosys, NIIT and Wipro O3 (Jack D. Callon : 1996) 9SD+ + W (Competency) D+ WD!:,+D IF,:
E:9SFG +3 ImC C
AA9ZDNX39SFG+3 C:Z W,:
+7 ! +A 1 NAR+378+3Z 351,537 , +A 2 ! Y N AR8+3Z 137,437 C+A 3 !+ NAR8+3Z 112,000
X:CD:D,:,+D+ D7 ! !,++ 3 D3 E:B ! (1). X3FG+355+, (2). :3,9, C (3). X3 W+3GtG+ S8+3: :D3 1 CD3 2 W98+3C3 ! C:D3 3 ! X3 W+3GtG+ :7 ,ACO + O !DF7DtG C 3GtGOG F9 3+:
GtG IF,+AAD5C IF,:D+9, D5C : E:
OGtG3 F9 3+ WD3 D:D+9,D5C 8+3 O:+ C:F,,!79 3A,:GtG ! Call Center 9 3AG Outsourcing D+ Cmww 8+3:CA:78O9 :8S SA: 3A6+3GtG 38+3 10 ZD337 , 9O3+CD:D{ Olympic 2008 ,9 WF7+3C3 9 3O5 +,6DA+3GtG 3+DF78+3:+S } 8+3.
3
