Kingdom of Saudi Arabia Ministry of Education Umm Al-Qura University
Health Sciences College at Al-Leith
Department of Public Health
Course name: Health care informatis
Dr. Mohammed Elawad
Dr. Nayef Elmutari
Quality assurance
Objective:
To know the meaning of quality assurance in of health care system.
Quality Assurance
Quality
A high standard or level.
Degree of excellence.
Distinguishing feature.
Faculty, skill, accomplishment.
Satisfaction of a customer’s needs or requirements.
Quality
Meeting the requirements
Quality
Quality in health care means providing the right services in the right way from the first time and every time for every patient regardless to his/her ability to pay.
(24 hours/ 7 days a week/ 365 days/year)
Quality assurance
Is an on-going, systematic comprehensive evaluation of health care services.
Quality assurance
Quality assurance is the monitoring of the activities of client care to determine the degree of excellence attained to the implementation of the activities.
Components of quality assurance
1- Structure evaluation 2- Process evaluation 3- Outcome evaluation
Quality assurance process
1- Establishment of standards or criteria
2- Identifying the information relevant to criteria 3- Determine ways to collect information
4- Collect and analyze the information
5- Compare collected data with established criteria
6- Make adjustment about quality 7- Take corrective action
Purposes of quality assurance
1- Improving quality of care
2- Assessing competence of medical staff 3- Detecting deficiencies and causative
factors
4- Restricting undesirable procedures.
Types of quality assurance
1- External quality assurance
Quality assurance can be evaluated by independent assessors or people from outside institution/hospital.
2- Internal quality assurance
Quality assurance can be evaluated by local assessors senior person from the same institution/hospital.
Quality control
The processes and methods used to monitor work and observe whether requirements are met.
Quality assurance vs Quality control
Quality control Quality assurance
Try to find defects and correct them Plan to avoid defects
About detection and correction About prevention
A product based approach
A process based
approach
