Tourism and Hospitality Technology

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Page 1 of 75

Semesters

1439 H – 2018 G

TECHNOLOGY DIPLOMA

Technical and Vocational Training Corporation Director General for Curricula

Curriculum for Department of

Tourism and Hospitality Technology

Major

Tour Guidance

Training Plans For Technical Colleges

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Page 2 of 75

Introduction

Praise be to Allah who taught (the use of) the pen, Taught man that which he knew not. Peace and blessings upon our Prophet, instructor and role model, Muhammad Ibn Abdullah, who is sent as a teacher and guide to people and caller to Allah to bring people out of the darkness of ignorance and misguidance to the light of knowledge and guidance.

The Technical and Vocational Training Corporation seeks to qualify trained national cadres who are able to fill technical, technical and vocational jobs available in the Saudi labor market. This interest comes as a result of the directions requested by the leaders of this country. All these jobs seek to obtain an integrated homeland that depends first on Allah's success, then on its resources and the strength of its youth, which has knowledge and faith. Everyone strives for the sake of continuing to reach developmental progress, so that, by the grace of Allah, the country becomes one of the highest industrialized countries.

The Director General for curricula has taken a positive step in line with advanced international experiences to build training programs, according to modern scientific methods that are compatible with the requirements of the labor market in all its specialties to meet these requirements. This step consisted of the National Professional Standards Preparation Project, then the National Professional Qualifications Project. Both projects are the main pillar in building training programs. Standards and qualifications depend on the formation of specialized committees representing the labor market and the General Organization for Technical and Vocational Training. The scientific vision must be compatible with the practical reality imposed by the requirements of the labor market, so that these committees ultimately come out with an integrated view of a training program more relevant to the labor market, and more realistic in achieving its basic requirements.

This training plan deals with the “Tour Guidance plan" in the Department of Tourism and Hospitality Technology for trainees of technical colleges to describe the courses of this specialization. This plan needs to include vital topics that deal with how to acquire the necessary skills for this specialization so that their skills are to assist them in their practical life after graduating from this program.

The Director General for curricula hopes that this training plan will be a direct contribution to the study of necessary skills, in a simplified manner free of complication.

We hope that Allah will grant success to those who prepare the training plan and its beneficiaries, for what Allah wants and pleases.

Director General for curricula

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Page 3 of 75 Table of Content

No Subject Page

1 Introduction 2

2 Table of Content 3

3 Program Description

 Program Description

 The overall objective of the program

 The detailed objectives of the program

4

4 The Study Distributed on Semesters 5

5 Cover of Brief description of the major courses 7

6 Brief description of the major courses 8

7 Cover of Detailed Description of the major courses between majors of ---- Department 9

8  Museums and Exhibitions Management 11

9  Attractions Around the World 18

10  Tour Guiding Skills 25

11  Managing Hajj &Umrah Programmes 32

12  Principles of Tour Guidance 35

13  Tour Operator 40

14  Civilizations in the Arabian Peninsula 45

15  Topography of Saudi Arabia 53

16  Eco-tourism 57

17  Eras of Architecture 62

18  Heritage and Archeology in the Kingdom of Saudi Arabia 64

19 Cover of appendices of the training plan 69

20 Appendix on equipment Statement for Laboratories, workshop and labs and workforce 70

21  Statement for Laboratories, workshop and labs 70

22 Appendix on assessment tools 70

23 References 71

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Page 4 of 75 Program Description

The Diploma of Tourist Guidance in the Department of Tourism and Hospitality Technology is designed in line with the needs of the local job market for specialization. Training in this specialization is carried out in technical colleges, in five mid-term training classes, the duration of each training semester is eighteen training weeks, with a total of (1648) training hours, in addition to (490) practical training hours in the labor market, equivalent to (78) credit hours .

Training in this program is done on specialized skills in providing tourist guides to tourists, providing reliable information and decent services on the tour. In addition to general skills in Islamic studies, technical writing, English language, mathematics, computer applications, and being acquainted with the business world or (the decisions of career guidance, excellence, and job behavior and communication skills).

The graduate of this program awards the intermediate university certificate in the field of tourist guidance from the Department of Tourism and Hospitality Technology. Graduates are expected to work in areas related to the tourism industry, including tourist guidance, the main profession in addition to organizing and designing tour, leading tour groups as well as working in travel and tourism offices, Hajj and Umrah services.

The overall objective of the program

This program aims to provide the trainee with the skills and information necessary to practice work in the field of tourist guides and gets a fifth level in the national qualifications framework.

The detailed objectives of the program

 By the end of this program, the trainee will be able to:

 Definition of the profession of tourist guides.

 Provide reliable information about civilizations in the Arabian Peninsula

 Introducing tourists to the heritage and monuments of the Kingdom of Saudi Arabia

 To introduce tourists to the architecture that has characterized the Arabian Peninsula throughout the ages

 Introducing tourists to the topography and geography of the Kingdom of Saudi Arabia

 Educating the community about the importance of ecotourism

 Carry out tours for tourists

 Providing comprehensive information about the attractions

 Knowing the rules and regulations for tourist guides

 Familiarize the trainees with the importance of museums and galleries

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The Study Distributed on Semesters

1 st Semester

No Course

Code Course Name Prerequisites Equivalent No of unites

CRH L P T CTH

1 MATH101 Mathematics MAT 101 3 3 0 1 4

2 ENGL 111 English Language -1 ENG 111 3 3 0 1 4

3 VOCA 101 Vocational Guidance & Excellence VOC 107 2 2 0 0 2

4 ICMT 101 Introduction to Computer Applications CMT 101 2 0 4 0 4

5 UMAN 101 Basics of Business Administration MAN 104 4 4 0 0 4

6 _{GTTH 101} Introduction of tourism and hospitality

industry THT 131 3 3 0 0 3

7 ISLM 101 Islamic Studies ISL 101 ISL 102 2 2 0 0 2

Total Number of Units 19 17 4 2 23

CRH: Credit Hours L: Lecture P: Practical T: Tutorial CTH: Contact Hours

2 st Semester

No Course

CRH L P T CTH

1 ENGL 112 English Language -2 ENGL 111 ENG 112 3 3 0 1 4

2 LEAS 101 Learning Skills 2 2 0 0 2

3 TOUR101 Principles of Tour Guidance GTTH101 3 1 4 0 5

4 TOUR 102 Civilizations in the Arabian Peninsula 4 2 4 0 6

5 _{TOUR 111} Heritage and Archeology in the Kingdom

of Saudi Arabia 3 1 4 0 5

6 ^{TOUR 112} Attractions Around the World 3 1 4 0 5

3 st

Semester

No Course

CRH L P T CTH

1 ARAB 101 Technical Writing ARB 101 2 2 0 0 2

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3 TOUR 205 Eras of Architecture TOUR 102 3 1 4 0 5

4 TOUR 222 Topography of Saudi Arabia 4 2 4 0 6

5 TOUR 223 Eco-tourism 3 1 4 0 5

6 TOUR 231 Tour Guiding Skills TOUR101 4 2 4 0 6

4 st Semester

No Course

CRH L P T CTH

1 ETHS 101 Professional Ethics & Comm. Skills VOCA101 ETH 101 2 2 0 0 2

3 TOUR 232 Tour Operator TOUR101 3 1 4 0 5

4 TOUR 233 Managing Hajj &Umrah Programs TOUR 231 3 1 4 0 5

5 GTTH 203 Tourism Regulations and Laws TTH 9254 3 3 0 0 3

6 TOUR 242 Museums and Exhibitions Management TOUR101 4 2 4 0 6

5 st

Semester

No Course Code Course Name Equivalent No of unites

CRH

1 TOUR 299 Co-operative Training 4

Total Number of Units

CRH: Credit Hours L: Lecture P: Practical Hours T: Tutorial CTH: Contact Hours

Total Number of Semesters Credit Unites CRH L P T CTH

78 50 48 5 103

Total of training Hours 103 * 16 =1648 + Cooperative

training Hours (490) 2138

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Brief description of the major courses

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Page 8 of 75 Course

Name

Principles of Tour Guidance

Course

Code TOUR101 CRH 3

Description

This course explains to the trainee the definition of tourist guides, its types and its importance in stimulating the tourism industry. This course introduces global definitions of tourist guides and basic skills for guides.

Course Name

Civilizations in the Arabian Peninsula

Course

Code TOUR 102 CRH 4

Description

This course explains to the trainee the civilizations that inhabited the Arabian Peninsula in the advanced and late ages. The Course clarifies the most important features of this civilization in all economic, social and political aspects.

Course Name

Heritage and Archeology in the Kingdom of Saudi

Arabia

Course

Description

This course explains to the trainee the authentic heritage that characterizes the regions of the Kingdom, in addition to the prominent historical monuments and landmarks that tourists visit and ways of developing them to be tourist attractions that contribute to providing job opportunities for young people and achieve vision aspirations 2030.

Course Name

Attractions Around the World

Course

Description

This course explains to the trainee the most important tourist attractions around the world that were able to overcome challenges and achieved success in attracting tourists.

This course introduces the study of cases of historical and cultural monuments that benefited from their presence, both tourists and citizens.

Course

Name Eras of Architecture Course

Description

This course explains to the trainee the architecture of many local and international civilizations, explaining the distinction of each civilization and making comparisons between them.

Course Name

Topography of Saudi Arabia

Course

Description

This course explains the terrain diversity of the land of the Kingdom of Saudi Arabia. It can benefit from its terrain diversity in attracting diverse segments of tourists who have a love of knowledge, adventure and exploration.

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Name Eco-tourism Course

Description

This course explains to the trainee the importance of ecotourism in the sustainability of tourism, the most important reasons that harm it and the ways to protect it from destruction. This course explains the importance of preserving wildlife and includes plants and animals from vandalism and overfishing, which causes their extinction and absence, and thus the loss of a tourist destination that would have been a tourist attraction.

Course

Name Tour Guiding Skills Course

Description

This course explains to the trainees the skills of tourist guides and includes the skills of communication and dealing with types of tourists and the means of overcoming the difficulties that occur on the trip according to correct scientific foundations. This course explains the reasons for the low tourist guide services. The errors that some guides fall into and how to avoid them, so that the guide is an honorable model for the country Course

Name Tour Operator Course

Description

This course explains to the trainee the steps for organizing tourist trips according to precise criteria that include the place, time, services provided and communication in order to prepare a tourist trip that all guests are happy. This course explains the obstacles that may face organizing trips and ways to overcome them.

Course Name

Managing Hajj &Umrah Programmes

Course

Description

This course explains to the trainee the organization of Hajj and Umrah programs and the special features that distinguish them from organizing tourist trips. This course explains the basic stages that the pilgrim and the pilgrim go through from the first sight, which are the procedures for obtaining the visa, choosing the Hajj and Umrah program, until the moment of reception, transfers, housing, food, drinks, steps for performing the rituals of Hajj and Umrah, and even returning only to their countries.

Course Name

Museums and Exhibitions Management

Course

Description

This course explains to the trainee the definition of museums and galleries, their types and their importance in attracting tourists. This course provides an explanation of the role of the tour guide in informing tourists of museum and exhibition holdings in a professional manner.

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Page 10 of 75

Detailed Description of the specialization courses

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Name Museums and Exhibitions Management Course

Code TOUR 242 Prerequisite

Training semester 1 2 3 4 5

Credit hours 4

Collaborative training Contact hours

(Hour/ week)

Lecture 2

Practical 4

Training 0

Course Description

This course provides training on the basic concepts of museum and exhibition management, where the concept of museums, the history of their origins, and their types are identified based on various divisions of them based on ownership, whether they are national government museums or private museums. The course covers exhibits, whether they are heritage museums, natural or scientific museums, or even car museums. The student will learn the basics of museum management, the etiquette of dealing with visitors and an introduction to security in the museum, and will learn about the museums in the Kingdom of Saudi Arabia and the most prominent museums in the Arab world and the world.

The general objective of the course:

The museums and exhibitions management course aims to provide the trainee with the basic skills in managing museums and galleries through modern methods as an integrated interactive museums.

The detailed objectives of the course: The trainee should be able and efficient to:

1. The trainee learns about the types of museums and galleries and the role of each kind.

2. The trainee identifies the categories of museums and exhibitions and shows each type.

3. The trainee learns the job description for each employee in museums and exhibitions.

4. The trainee learns the career ladder and the jobs available in museums.

5. The trainee learns about the museums inside the Kingdom of Saudi Arabia.

6. The trainee learns about the most famous museums in the Arab world and the world

Units (theoretical and practical) Training hours Theoretical Practical

The definition and history of museums 4 8

Types of museums 4 8

Exhibitions, exhibits and exhibitions (inside the museum) 4 8

Attention to visitors and museum education 4 8

Museum management 4 8

Museum security and disaster preparedness 4 8

Museums in the Kingdom of Saudi Arabia 4 8

Museums in the Arab world 2 4

The most famous museums in the world 2 4

Total 32 64

96

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Page 12 of 75 Procedures of Safety Requirements:

1. Complying with the college uniform 2. Maintaining the halls

3. Be sure to stay with the group and not to touch the antiquities

The detailed curriculum (theoretical and practical)

Hours Content Assessment tools

12

The definition and history of museums

 The official definition of the museum according to the World Council of Museums

 The original name for a museum in the Arabic language and its Greek origin

 The important role of museums in the province and the identification of important holdings

 The first museum was opened in 1683

 The mass museums began to appear in the eighteenth century

 The evolution of museums in the nineteenth century o The use of modern technology in the manufacture

of museums in the twenty-first century

Oral exams Written exams Practical performance

Subject reference

 the international council of musums ICOM

 Mark Wihimar, 2015’ Museums 101’ British library, usa

12

Types of museums:

o Types of museums based on the property o National museums

o Government museums o Private museums

o Types of museums based on the exhibits o Art museums

o Historical museums

o Archeology and heritage museums o Car museums

o Natural History Museums o Scientific museums

o Science Museums

o Natural Science Museums o Technical Science Museums o Industrial museums

Subject reference

 the international council of musums ICOM

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Page 13 of 75

 John, Lynn ‘ 2016’ The Museum Experience’ Routledge, USA

12

Exhibits, exhibits and exhibitions (inside the museum):

o Display styles

o Types of exhibitions and galleries

o Interpretation in the context of the exhibition environment for exhibits

o Managing the exhibition and its relationship to other museum activities

o The exhibition planning and design process o Planning

o Research o the design o Production o Composition o Evaluation o Exhibition goals

o The target audience for the exhibition hall

o Factors to be considered in the feasibility study of exhibitions

Subject reference

 International Council of Museums guide, UNESCO

12

Attention to visitors and museum education:

o The basic principles of providing an excellent service to your visitors

o Definition and understanding of the visitor o Planning and managing visitor services o Checklists from visitors' viewpoint o Types of visitors to museums

o Individuals

o Independent groups o Family groups

o School groups and children o with special needs

o Development and management of museum education o Museum education and the local community

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o Choosing the appropriate teaching and learning methods within the museum

o Museum Publications

o Types of educational materials used in museums o Activities inside and outside the museum

Subject reference

 An introduction to museum science, Ayad Musa

12

Museum management:

o The administrative structure o Leadership styles for managers

o Financial management and budget planning within the museum

o Ethics and management of museum work

o The main sections of museum work and museum workers

o Employment and promotion methods o Training and professional development o Health and safety

o Disciplinary procedures and complaints o Alert for hazards in the workplace

Subject reference

 Museum and exhibition science, Afif Al-Bahnasi

12

Museum security and disaster preparedness:

o Who is responsible for the security of the museum o Analyzing the risks that might occur to the museum o Implementation of the emergency plan to protect the

museum

o Security procedures in the exhibition hall o Intrusion detection system

o Monitoring devices

o Automatic fire extinguishing devices o Emergency plans

Subject reference

 Museum science, Amal Maari

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Museums in the Kingdom of Saudi Arabia:

o The National Museum in Riyadh o Government museums

o The Two Holy Mosques Museum o Mecca Museum

o Medina Museum, the Hejaz railway station o Al-Masmak Historical Museum

o Jeddah Museum o Tayma Museum o Al-Ahsa Museum o Al-Baha Museum o Al-Jouf Museum o Al-Ula Museum o Taif Museum o Tabuk Museum

o Northern Borders Museum o Hail Museum

o Najran Museum o The Namas Museum o Jazan Museum

o Al-Ghat Governorate Museum o Saudi Aramco Museum o Currency Museum o Island Falcon Museum

o Archeology Museum - King Saud University o Private museums

o Private museums in the northern region

o Private museums in the eastern and central region o Private museums in the western region

o Private museums in the southern region o License terms for private museums

Subject reference

 Directory of government museums, the General Authority for Tourism and National Heritage

6

Museums in the Arab world:

o Museums in the state of Egypt o The Greco-Roman Museum o Mustafa Kamel Museum o The Grand Egyptian Museum o Alexandria National Museum o Luxor Museum

o Islamic art museum

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Page 16 of 75 o The Egyptian Geological Museum o Museums in the State of Iraq

o Al-Baghdadi Museum

o National Museum of Modern Art o Natural History Museum

o Samarra Museum

o Erbil Civilization Museum o Museums in the state of Jordan

o Madaba Archaeological Museum o Folk Fashion Museum

o The Nabatean Petra Museum o Jordan Heritage Museum o Royal Automobile Museum

o The Museum of the Prophet Muhammad o The Martyr's Secret Museum

o Museums in the state of Morocco o Erfoud Museum of Fossils

o History and Civilizations Museum o The Amazigh Heritage Museum o Contemporary Art Gallery o Forby Museum in Tangier

o Chefchaouen Ethnographic Museum Subject

reference

 Museums and the Ancient Middle East , Geoff Emberling

 Museums in Arabia , Karen Excell ; Sarina Walkfield

6

The most famous museums in the world:

o Museums in France o Louvre Museum o Picasso Museum o Rodin Museum

o Branley Museum Paris

o History of Medicine and Surgery Museum o Museums in Italy

o Vatican Museum

o Roman Civilization Museum o the National Museum

o Museums in Turkey o Hagia Sophia o Topkapi Museum o Dolma is a delight

o Istanbul Archaeological Museum

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Page 17 of 75 o Aviation Museum

o Istanbul Islamic Museum

o Panorama Museum opened to Constantinople o Wax Museum

o Istanbul Snow Museum o Various museums in the world

o The British Museum

o The Metropolitan Museum of Art o London National Museum

o Tate Modern Museum

o The Washington National Art Gallery o Del Prado Museum

o National Palace Museum, Taipei o The Kremlin Warehouse Museum o Van Gogh Museum

o The Doge Palace Museum o Tokyo National Art Center o Imperial War Museum Subject

reference

 Museums and American Intellectual Life , Steven Conn

 The Historical Evolution of Museums Architecture , Manssour, Y. M

 Suzanne MacLeod 2005’ Reshapin Museum Space: Archiecture, Design, Exhibitions Routlede, Canada, Usa

References

the international council of musums ICOM

Mark Wihimar, 2015’ Museums 101’ British library, usa John, Lynn ‘ 2016’ The Museum Experience’ Routledge, USA International Council of Museums guide, UNESCO

An introduction to museum science, Ayad Musa Museum and exhibition science, Afif Al-Bahnasi Museum science, Amal Maari

Directory of government museums, the General Authority for Tourism and National Heritage

Museums and the Ancient Middle East , Geoff Emberling Museums in Arabia , Karen Excell ; Sarina Walkfield Museums and American Intellectual Life , Steven Conn

The Historical Evolution of Museums Architecture , Manssour, Y. M

Suzanne MacLeod 2005’ Reshapin Museum Space: Archiecture, Design, Exhibitions Routlede, Canada, Usa

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Name Attractions Around the World Course

Credit hours 3

(Hour/ week)

Lecture 1

Practical 4

Training 0

This course, the trainee will be acquainted with the tourist heritage, cultural, archaeological, and natural and entertainment attractions around the world. The trainee learns about modern methods in the concept of managing tourist destinations, learn about the cultures of other peoples and respect their customs and traditions.

The trainee acquires modern education skills in how visitors attract tourist sites and the role of international tourist attractions in the growth of the economy in the countries of the world.

1. The trainee learns about the international tourist sites.

2. The trainee respects the culture of the people.

3. The trainee determines the role of tourist attractions in the growth of the economy.

4. The trainee maintains the tourist attractions

5. The trainee highlights the sites and attractions of visitors professionally through the tour guide

Tourist attractions in the Kingdom of Saudi Arabia 4 16

Tourist attractions in the Arab Gulf states 2 8

Tourist attractions in the neighboring Arab countries 2 8

Tourist attractions in Africa 2 8

Tourist attractions in Asia 2 8

Tourist attractions in Europe 2 8

Tourist attractions in North and South America 2 8

Total 16 64

80 Procedures of Safety Requirements:

1. Commitment to uniform 2. Maintaining the halls

3. Complying with the instructions of the supervisor in field visits

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Page 19 of 75

20

Tourist attractions in the Kingdom of Saudi Arabia:

o Heritage and archeological attractions o Sites on the World Heritage List

o Archaeological sites in the Riyadh region o Archeological sites in the Makkah region o Archaeological sites in the Medina o Archaeological sites in Al-Baha

o Archaeological sites in the eastern region o Archaeological sites in the Najran region o Archaeological sites in the Al-Jouf region o Natural and ecological sights

o Desert oases o Natural Reserves o Diving

o Mountains and valleys o Caves

o Beaches and coasts

o Islands in the Kingdom of Saudi Arabia

Subject reference

 General Authority for Tourism and National Heritage

 Rashid in History: A Study of History, Archeology and Tourism

 Encyclopedia of Civilizations in the Ancient World 2017 Mervat Abdel Nasser

 Arab Civilization2016 by Gustave Le Bon

 Civilizations changed the course of history 2017 Mervat Abdel Nasser

10

Tourist attractions in the Arab Gulf states o Tourist attractions in the Emirates o Ajman landmarks: Ajman Museum

o Abu Dhabi landmarks: Al Maqtaa Fort, Sheikh Zayed Bin Sultan Al Nahyan Mosque, Heritage Village, Emirates Palace, and Ferrari World o The landmarks of the Emirate of Umm Al-Quwain

are Dreamland and Al-Sinaiya Island

o The features of the Emirate of Dubai: Burj Al Arab which opened in the year 1999 AD, the Dubai Waterfront which is Dubai Marina, Palm Jumeirah, Burj Khalifa which opened in the year 2010 AD, and the Dubai Metro.

o Landmarks of the Emirate of Ras Al-Khaimah:

Monuments of the city of Julfar and its valley, Fort

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Daya, Qasr Al-Zabaa, and the Guard Towers o The features of the Emirate of Sharjah: Ain Al

Emarat Wheel, Al Qasba Canal, Sharjah Aquarium, and the Arabian Peninsula Animal Center

o Landmarks of the Emirate of Fujairah: Masafi Waterfalls, the Siji Valley, which is considered one of the most beautiful valleys in the Emirates, and Wadi Al-Wraya.

o Tourist attractions in the State of Kuwait o Kuwait Towers

o Liberation Tower o the National Museum o Editing effects

o Tourist attractions in the State of Bahrain o Bab Al Bahrain

o Bahrain Fort o Amwaj Islands Subject

reference

 History of the Arabian Gulf 2013, Ahmad Saleh Al-Jubouri, Dr. Fathi Abbas Al- Jubouri

10

Tourist attractions in the neighboring Arab countries o Tourist attractions in the state of Egypt

o pyramids and Sphinx o Abu Sonbol temples

o Roman theater and Roman baths

o The Egyptian Museum and Museum of Islamic Art o Hurghada and Taba

o Tourist attractions in Jordan o The ancient city of Petra o The ancient city of Jerash o Al Rabd Castle in Ajloun o The mother of bullets

o The ancient churches of Madaba o Karak Castle

o The Roman amphitheater in Oman o Desert oases in Azraq

o Valleys such as Wadi Ibn Hammad, Wadi Shuaib and Al-Mujib

o Dead Sea

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Page 21 of 75 o The coastal city of Aqaba

Subject reference

 Tourism in Jordan: A Heartbreaking Journey, Najat Salim Mahmoud

 Jordan Tourism Board

 Egypt's tourism geography, Taha Abdel-Gawad Saqr

 "Sites and museums". Eternal Egypt, On February 04, 2016

 Jordanian Department of Antiquities

10

Tourist attractions in Africa:

o Tourist attractions in Morocco

o Tourism of antique cities in Marrakech and Tangier o The ancient city of Walili

o The Almoravid dome o Contemporary Art Gallery

o Various tourist attractions in Africa o Kruger National Park, South Africa

o The famous (Anse Anten Dance) beach in Seychelles o The Land of the Seven Countries has volcanic colors

and dance performances in Mauritius o Skelton Coast Reserve, Namibia

o El-Jem, my country is Sidi Bou Said and the ancient Paula Regia region in Tunisia

Subject reference

 Historical, archeological and tourist attractions in the Arab world, Hassan Hallaq

 Morocco portal

 Tunisia Tourist Portal

10

Tourist attractions in Asia:

o China sights

o Great Wall of China

o The Terracotta Stone Army o Forbidden City

o Mausoleum of the First Emperor Kane o Temple of Heaven

o Everest summit

o Tourist attractions in Indonesia o Dimak Great Mosque

o Kuta Beach in Bali o Peter Wences Towers o Sea World Park in Jakarta o The National Museum of Jakarta

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Page 22 of 75 o Volcanic mountains in Bandung

o Archeological and historical places in Yogyakarta Subject

reference

 Faith in Heritage: Displacement, Development, and Religious Tourism in Contemporary China , Robert J. Shepherd

 A Landscape of Travel: The Work of Tourism in Rural Ethnic China , Chio Jenny;

Harrell Stevan

 The Changing World of Bali: Religion, Society and Tourism , Leo Howe

10

Tourist attractions in Europe:

o Tourist attractions in Italy o The city of Venice

o Leaning Tower of Pisa o Amalfi Coast

o Florence o calcium

o Roman churches of ancient o The Pantheon

o Farnese Palace o Sights in France o Louvre Museum o Eiffel tower

o The George Pompidou Center o The Musée d'Orsay

o Disneyland o Annecy o Corsica Island o French Alps

Subject reference

 From Pompeii : The Afterlife of a Roman Town , Rowland Ingrid 2014

 Travelling Europe: Interdisciplinary Perspectives on Place and Space, Mobley Gail ; Naqvi Zainab Batul 2015

 Enacting Brittany : tourism and culture in provincial France 1871-1939 , Young Patrick 2016

10

Tourist attractions in North and South America:

o Sights in Brazil o Rio de Janeiro o Gramado

o The land of waterfalls Foz do Iguacu o Natal beaches

o Museums, churches and the "Three Forces" square in Brasilia

o Santos Coffee Museum

o The city of Recife, "Venice" Brazil

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Page 23 of 75

o "Anhotim" is the world's largest open-air museum o Festivals of the city of Salvador

o Beautiful beaches in Fortaleza

o Tourist attractions in the United States of America o Walt Disney World

o Disney's Animal Kingdom o Epcot Park

o Sea World Orlando o Orlando Science Center o Balboa Park

o Mingy Museum

o the Golden Gate Bridge o Golden Gate Park

o California Academy of Sciences o Millennium Park Chicago

o Field Museum of Natural History o Aquarium was constructed o Miami Beach

o Miami Parrot Forest Island o Coral Castle

o statue of Liberty o central Park

o American Museum of Natural History o Times Square

o The Metropolitan Museum of Art o United States Capitol Building o Lincoln Memorial

o National Aviation and Space Museum Subject

reference

 Tourism in Latin America Cases of Success , Netto Alexandre

 Landscape in American Guides and View Books : Visual History of Touring and Travel , Gottfried Herbert

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Page 24 of 75 References

 General Authority for Tourism and National Heritage

 Rashid in History: A Study of History, Archeology and Tourism

 Encyclopedia of Civilizations in the Ancient World 2017 Mervat Abdel Nasser

 Arab Civilization2016

 Civilizations changed the course of history 2017 Mervat Abdel Nasser

 History of the Arab Gulf in 2013

 Ahmed Saleh Al-Jubouri, Dr. Fathi Abbas Al-Jubouri

 Tourism in Jordan: A Heartbreaking Journey, Najat Salim Mahmoud

 Jordan Tourism Board

 Egypt's tourism geography, Taha Abdel-Gawad Saqr

 "Sites and museums". Eternal Egypt, On February 04, 2016

 Jordanian Department of Antiquities

 Historical, archeological and tourist attractions in the Arab world, Hassan Hallaq

 Morocco portal

 Tunisia Tourist Portal

 Faith in Heritage: Displacement, Development, and Religious Tourism in Contemporary China , Robert J. Shepherd

 A Landscape of Travel: The Work of Tourism in Rural Ethnic China , Chio Jenny; Harrell Stevan

 The Changing World of Bali: Religion, Society and Tourism , Leo Howe

 From Pompeii : The Afterlife of a Roman Town , Rowland Ingrid 2014

 Travelling Europe: Interdisciplinary Perspectives on Place and Space, Mobley Gail

; Naqvi Zainab Batul 2015

 Enacting Brittany : tourism and culture in provincial France 1871-1939 , Young Patrick 2016

 Tourism in Latin America Cases of Success , Netto Alexandre

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Name Tour Guiding Skills Course

Code TOUR 231 Prerequisite TOUR101

Credit hours 4

(Hour/ week)

Lecture 2

Practical 4

Training 0

This course aims to introduce the student to the concept of tourist guides, the importance of the tour guide, his duties and responsibilities, and how to deal with tourist groups, and the types of tourist guides. The course aims to focus on the basic specifications and skills that must be available to a successful tourist guide. The course aims to introduce the ethics of the profession of guidance and the future of the work of the tour guide, its importance in the development and marketing of tourist destinations, and its relationship to tourism events.

The course covers the preparation of an Arab guide capable of giving an honest picture of the history of the region, its customs and traditions, through studying the most important civilizations and kingdoms that arose on the land of the Arabian Peninsula. The course covers studying the most important cultural differences between the different nationalities of tourists through effective communication and presentation skills.

1. The trainee understands and understands the basic knowledge of tourist guides.

2. The trainee understands different cultures and deals with diverse behavioral patterns and familiarity with the principles and characteristics of customer service

3. The trainee understands and exercises effective communication and presentation skills.

4. The trainee understands the laws and legislations related to the tourism sector and the regulations that regulate the rights and duties of workers in the field.

5. The trainee introduces the student to the history of cultural resources and the types of handicrafts and traditional industries in the Kingdom.

6. The trainee understands the psychological characteristics of the tourists to communicate.

7. The trainee highlights and introduces national customs and traditions.

8. The trainee respects the various cultures and knowledge of current events.

9. The trainee acquires professional ethics and ethics in the field of specialization.

10. The trainee keeps abreast of changes and developments in the work environment that he joins.

11. The trainee is familiar with the appropriate curricula in solving problems, crises and emergencies at work.

12. The trainee is familiar with the principles of public and occupational health, first aid and safety and security rules that serve the work in the sector

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13. The trainee acquires the administrative and technical skills related to the field.

14. The trainee is a scientific research about a foreign culture.

15. The student trainee displays a piece of art on the ground in the foreign language.

16. The trainee leads the tourist groups of different nationalities and ages.

17. The trainee is in various foreign languages.

18. The trainee compares the different cultures of peoples.

19. The trainee assesses the problems related to working in the tourist guide sector.

Units (theoretical and practical) Training hours Theoretical Practical Introduction and introduction to the course, its objectives, sources and

references 2 4

Tourist guides between past and present 2 4

Who are the tour guide and the concept of carrying a tourist guide badge? 2 4 Science, knowledge and skills that must be available in the tour guide 2 4

Tourist guide responsibilities 2 4

The duties of a tour guide 2 4

The qualities and ethics of the tour guide 2 4

Tourist guide in the field 2 4

The nature of the work of the tour guide in the tourist sites 2 4

Ancient Arabia 2 4

The beginnings of archaeological work in the Arabian Peninsula 2 4 The most important monuments north and central Saudi Arabia 4 8

The most important effects of eastern Saudi Arabia 2 4

The most important monuments in southern Saudi Arabia 4 8

Total 32 64

96 Procedures of Safety Requirements:

Providing safety requirements in the classroom according to the requirements for firefighting and warning equipment or the civil defense manual

Complying with the group on field trips

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6 Preamble and introduction to the course, its objectives, sources and references

Oral exams Written exams Practical performance Subject

reference

 Adnan Mahmoud Salem: the importance of significance and tourist guidance for tourism development, Association of the offices of the invasion and tourism, Baghdad

6

Tourist guides between past and present o The eras of history and ancient man o Pre-Islam

o The establishment of the Arab Islamic state

o The age of geographical explorations and the new world o Renaissance and the industrial and technological

revolution

o The electronic revolution and the information age

Subject reference

 Reisiner and Turner, Cross Cultural Behavior in Tourism: Concepts and Analysis, Oxford,2003

 Issa, Ahmed, The Basics of Organizing Modern Tours and Tourist Guidance Skills, Riyadh, 2006

6

Who are the tour guide and the concept of carrying a tourist guide badge?

o Define it according to Saudi law o The Arab definition of a tourist guide o The global definition of a tourist guide

o License conditions for a tourist guide profession in the Kingdom

Subject reference

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6 Science, knowledge and skills that must be available in the tour guide

Subject reference

6

Tourist guide responsibilities

o Towards a group of foreign tourists o Towards the agency receiving the group o National and national responsibility o Individual and personal responsibility

Subject reference

6

The duties of a tour guide

o Before the arrival of the expatriate group o When receiving and meeting with them

o During the implementation of the flight program

Subject reference

6

The qualities and ethics of the tour guide o Personal

o the public

The academic and professional background required for training the tour guide:

o Tourism education and basic sciences o General Sciences

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Page 29 of 75 o Science and behavioral skills

o Applied and technological sciences o Specialist needs

Subject reference

6

Tourist guide in the field

o The tasks of the tour guide o Technical tasks

o Cultural assignments o Civilized tasks o Educational tasks o Educational tasks

Subject reference

 Donald, L.H. 2008 Cultural Resources Management, London, Longman

6

The nature of the work of the tour guide in the tourist sites o The reality of the profession

o The problems facing the profession and impede its development

o Ways to overcome problems and difficulties and develop the profession

o Tools and guiding skills in the work of a tour guide o The documents and data required by the tour guide

Subject reference

 Zaid Salman Aboudi, Tourism in the Arab World, a study of the most important tourist sites, guidance and Arab tourist guides, Dar Al-Raya for Publishing and Distribution, Oman, 2008

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Page 30 of 75 6 Ancient Arabia island

Subject reference

 Ahmed Amin Selim: Aspects of the History and Civilization of the Arabian Peninsula through ancient times, Alexandria 2005

 Archeology of the Kingdom of Saudi Arabia, Encyclopedia of 13 Parts, Antiquities and Museums Agency, First Edition, Riyadh, 2003

 Al-Zahrani, Abdel Nasser, and the 2009 Kabashi Hussain coupon, presented by the Heritage Department, Riyadh

6 The beginnings of archaeological work in the Arabian Peninsula

reference



12 The most important monuments north and central Saudi Arabia

reference



6 The most important effects of eastern Saudi Arabia

reference

12 The most important monuments in southern Saudi Arabia

reference

 Archeology of the Kingdom of Saudi Arabia, Encyclopedia of 13 Parts, Antiquities

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and Museums Agency, First Edition, Riyadh, 2003

 Al-Rashed, Saad, and others, Jazan Antiquities, Archeology of the Kingdom of Saudi Arabia, Riyadh, 2003

References

Issa, Ahmed, The Basics of Organizing Modern Tours and Tourist Guidance Skills, Riyadh, 2006

Donald, L.H. 2008 Cultural Resources Management, London, Longman

Zaid Salman Aboudi, Tourism in the Arab World, a study of the most important tourist sites, guidance and Arab tourist guides, Dar Al-Raya for Publishing and Distribution, Oman, 2008

Reisiner and Turner, Cross Cultural Behavior in Tourism:Concepts and Analysis, Oxford,2003.

Adnan Mahmoud Salem: the importance of significance and tourist guidance for tourism development, Association of the offices of the invasion and tourism, Baghdad

Al-Zahrani, Abdel Nasser, and the 2009 Kabashi Hussain coupon, presented by the Heritage Department, Riyadh

Ahmed Amin Selim: Aspects of the History and Civilization of the Arabian Peninsula through ancient times, Alexandria 2005

Archeology of the Kingdom of Saudi Arabia, Encyclopedia of 13 Parts, Antiquities and Museums Agency, First Edition, Riyadh, 2003

Al-Rashed, Saad, and others, Jazan Antiquities, Archeology of the Kingdom of Saudi Arabia, Riyadh, 2003

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Name Managing Hajj &Umrah Programmes Course

Credit hours 3

(Hour/ week)

Lecture 1

Practical 4

Training 0

This course aims to guide the student in the way of organizing, marketing and implementing Hajj and Umrah programs. Specifically, the student will develop a plan to organize the tourism program based on the target market and the tourist season. The trainee will be able to reserve and organize all the services accompanying the Hajj and Umrah program, including transportation, accommodation and subsistence services, and visit important landmarks in the cities included in the program. The trainee will be trained on the most appropriate marketing methods for this program. After studying the course, the trainee will be able to successfully implement the tourism program by accompanying the tourists.

Student mastery of the skill of organizing, marketing and implementing Hajj and Umrah programs and reserving all related services

1. The trainee learns the history of organizing Hajj and Umrah trips

2. The trainee will be able to draw up a comprehensive plan for the Hajj and Umrah program 3. The student can organize various Hajj and Umrah programs and book the services that make up

the program

4. The trainee can market and implement programs for Hajj and Umrah programs

Units (theoretical and practical) Training hours Theoretical Practical The history of organizing trips and Hajj and Umrah programs 2 8

Tour operators and tour operators 2 8

The foundations of developing tourism products 2 8

The foundations of designing modern Hajj and Umrah programs 2 8 Specifications and elements of the Hajj and Umrah programs 2 8

Planning and monitoring the quality of tourism services 2 8

Publications specifications for Hajj and Umrah programs 2 8

The components of the comprehensive Hajj and Umrah programs 2 8

Total 16 64

80

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10 The history of organizing trips and Hajj and Umrah programs

reference

 The Business of Tourism: Concepts and Strategies, A.K Bahatia

10 Tour operators and tour operators

reference

 Tourist Guide and Tour Operation: Planning and Organizing , Jagmohan Negi

 Marketing in Travel and Tourism, Victor Middleton

10 The foundations of developing tourism products

reference

 Integrating Sustainability Into Business: Management guide for responsible tour operation, Janet Cochrane

10 The foundations of designing modern Hajj and Umrah programs

reference

 A Dictionary of Travel and Tourism Terminology, Allan Beaver

 Sustainable Tourism Management, John Swarbrooke

10

Specifications and elements of the Hajj and Umrah programs

o How to organize it o Calculate its cost

o Estimating the timetable for implementing the Hajj and Umrah program

o Profit margins

o Tourist agent commissions

Subject reference

 The Bussiness of Travel Agency and Tour Operations Management , A.K Bhatia

 International Handbook on the Economics of Tourism , L. Dwyer

10 Planning and monitoring the quality of tourism services

reference

 Service Quality Management in Hospitality, Tourism, and Leisure, Beverley Sparks ، Jay Kadampully

 Improving Tourism and Hospitality Services, Eric Laws

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 Quality Services and Experiences in Hospitality and Tourism, Liping A. Cai ، Pooya Alaedini

10 Publications specifications for Hajj and Umrah programs

reference

 How to Publish City & Regional Magazines, Newcomer Guides, Tourism Guides, Thomas A. Williams

 Introduction to Travel and Tourism Marketing,

 Johan Wilhelm Strydom,J. Alf Bennett

10

The components of the comprehensive Hajj and Umrah programs

o Transport

o The main mode of transportation o Internal transportation

o Residence

o Food services (food and drink) o Tourist guide services

o Visit and event fees

o Regular fees

o For support services Subject

reference

 Conducting Tours: A Practical Guide , Marc Mancini

References

The Business of Tourism: Concepts and Strategies, A.K Bahatia

Tourist Guide and Tour Operation: Planning and Organizing , Jagmohan Negi Marketing in Travel and Tourism, Victor Middleton

Integrating Sustainability Into Business: Management guide for responsible tour operation, Cochrane

A Dictionary of Travel and Tourism Terminology, Allan Beaver Sustainable Tourism Management, John Swarbrooke

The Bussiness of Travel Agency and Tour Operations Management , A.K Bhatia International Handbook on the Economics of Tourism , L. Dwyer

Beverley Sparks ce Quality Management in Hospitality, Tourism, and Leisure, Servi ، Jay Kadampully

Improving Tourism and Hospitality Services, Eric Laws

Liping A. Cai Quality Services and Experiences in Hospitality and Tourism, ، Pooya Alaedini

Thomas A. ublish City & Regional Magazines, Newcomer Guides, Tourism Guides, How to PWilliams

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Name Principles of Tour Guidance Course

Code TOUR101 Prerequisite GTTH 101

Credit hours 4

(Hour/ week)

Lecture 2

Practical 4

Training 0

This course aims to acquaint the student with the basic principles of the tourism extension profession, as well as the role played by the tourist guidance sector as a complement to other roles, especially as tour guides are among the most presenting elements of the tourist service in attendance and communication with the tourist. This course aims to improve the role of these tour guides in a sensitive and extremely important way that no one can bypass or ignore.

This course aims to introduce the student to the profession of tourism guiding and its tools, its development and the nature of the basic tasks undertaken by the tour guide, with reference to the most prominent knowledge and skills that must be enjoyed by the participant in this important profession.

1. The definition of a tour guide

2. The trainee learns about the historical development of the profession and its importance 3. The trainee can differentiate between the forms of tour guides

4. The trainee looks at the mechanism of the tour guide's work

5. The trainee learns the importance of effective communication in the profession of tourist guidance

Tourist guide: concept and importance 2 8

Forms of tourist guide 2 8

The art of practicing tourist guides 2 8

Public relations and tourist guides 2 8

Effective communication and its role in tourist guides 2 8

The expected problems during the tour 2 8

First aid in tourist guides 2 8

Ethical standards in tourist guides 1 4

Techniques and tools in the tourist guide 1 4

Total 16 64

80

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10

o Tourist guide: concept and importance o concept

o The importance of the tour guide o Cultural significance

o Social importance o Economic importance

o The historical development of tourist guides o Ancient Civilizations

o middle Ages o Renaissance o The modern era

Subject reference

 Case study on tour guiding: professionalism, issues and problems, Tourism Management , John and Kevin K.F Wong

 Current Themes and Issues in Ecotour Guiding , Rosemary and Betty Weiler

10

Forms of tourist guide

o Forms of the tour guide, according to the role it plays

o Flight manager o Flight leader o Guide

o The driver's guide o Explanatory evidence o VIP Guide

o The teacher's guide

o Forms of the tour guide according to the geographical scope in which it operates o Local tour guide

o National Tourist Guide o International tourist guide

o Forms of tour guides, according to the type of trip o Make natural tourism

o Presenting cultural, heritage and archeological tourism

o Make adventure tourism o Make religious tourism

o Make school and youth tourism

o Forms of counselors according to the regularity of work

o Free guide

o The permanent guide

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o Forms of guides according to the language they speak

Subject reference

 Adventure Tourism Management , Buckley Ralf

 The Tourist Guide: The Origins, Structure and Dynamics of A Role, Annals of Tourism Research , Cohen Erik

10

The art of practicing tourist guides o Mechanisms of tourist guide work

o The tasks of the tour guide in the stage before the arrival of the tourist group

o The tasks of the tour guide when receiving tourists o The tasks of the tour guide on the bus

o The tasks of the tour guide when arriving at the hotel o The tasks of the tour guide during the tour

o The tasks of the tour guide at the end of the trip o The role of the tour guide in the tourist facilities

o In hotels o In restaurants

o On buses transporting tourists o In heritage and archeological sites o In museums

o Indoors

o In forts and castles

o In mosques, churches and religious places

o Tourist significance skills o Speech skills

o Driving skills Subject

reference

 Factors Affecting the Service Quality of the Tour Guiding Profession, Mak Athena

 The Role of the Tour Guide in Transferring Cultural Understanding, McDonnell Ian

10

Public relations and tourist guides

o Keys to successful public relations between the guide and the tourist

o Public relations tools

o The motives and goals that the tour guide aspires to build public relations with tourists

reference

 The Guided Tour A Sociological Approach, Annals of Tourism Research, J.

Christopher

10

Effective communication and its role in tourist guides o The concept of communication

o Types of communication

o The ingredients for successful communication between