X U A N KY sau - 2009
C H A T L U O N G D j C H V U X E B U Y T 0 H A N O I : V A N D E - N G U Y E N N H A N - G I A I P H A P
Tom tit: Bai bao trinh bay mot phuong phap tiep can tich hgp trong nghien ciru ve cac yeu to anh hudng den chat lugng van tai hanh khach cdng cong va trinh bay cac ket qua chu yeu cua nghien cuu danh gia ve chat lugng xe buyt cdng cdng d Ha ndi, chi ra nhung van de ve chat lugng, nhung nguyen nhan chu yeu va goi y ve nhung giai phap can thuc hien de cai thien chat lugng dich vu xe buyt d Ha Ndi.
Abstract: This paper describes a integrated approach in studying on factors of public transport service quality and presents the main results of the research on quality of bus service in Hanoi. The authors indentify the problems of bus service quality, causes and proposed quality improvement measures.
1. GI01 THIEU
Trong giai doan ttf nam 2002 trd lai day chinh phu va UBND thanh phd Ha Ndi da thuc sp danh su quan tam dac biet de phat trien he thdng VTHKCC trong do dich vu xe buyt dupe xac dinh la budc di dau tien va la nen tang ca ban cua he thdng VTHKCC cua thanh phd Ha Npi trong hien tai va tuong lai.
Hinh 1. Danh gia ciia ngudi dan Ha Ndi ve dich vu xe buyt - HAIDEP (2007)
THS. AN MINH NGOC Trudng Dai hoc Giao thdng Van tai
THS. NGUYEN MINH HIEU
Tong Cdng ty Hang Khdng quoc gia Viet Nam Xet ve san lupng, tu nam 2002 den nay, dich vu xe buyt Ha Ndi da dat dupe nhung thanh tuu phat trien ngoan muc. san lupng VTHKCC nam 2007 dat xap xi 350 trieu lupt hanh khach, tang hon 20 lan so vdi nam 2001 trong khi doan phuong tien chi tang gap hon 5 lan, tu 197 xe nam 2001 len hon 1000 xe nam 2007. Tuy nhien, neu xet ve mdc dp dap ung nhu cau di lai cua ngudi dan thi VTHKCC van chua dat dupe muc tieu cua minh. Ket qua phdng van hp gia dinh vao nam 2005 cua chuong trinh cua Chuang trinh Nghien cuu Tong the Phat then Od thi thanh pho Ha Ndi (HAIDEP)cho thay ngudi dan Ha Ndi nhin chung la hai long vdi dich vu xe buyt. Tuy nhien, cung chi cd 4,3% ngudi dan tra Idi la hp su dung xe buyt lam phuang tien di lai cho nhung chuyen di thudng xuyen(di hoc, di lam) cua minh. Mot van de nua la nhung yeu td quan trong nhat cua dich vu xe buyt nhung thdi gian va tan suat phuc vu va van tdc lai khdng duac ngudi dan coi trong.
Day chinh la nghich ly ca ban cua ket qua khao sat ve dich vu xe buyt cua HAIDEP va dat ra mot cau hdi ve dp tin cay cua qua trinh khao sat va hieu qua cua viec ap dung phuang phap nghien cuu thi trudng bang phdng van dai chiing trong dieu kien cac nude dang phat trien. Nhung phan tich trong bai bao nay dua tren phuang phap nghien cuu quan trac true tiep dua tren ca sd y kien danh gia cua cac chuyen gia, (bao gdm cac nha tu van, cac nha quan ly va can bp ciia doanh nghiep xe buyt) ddi vdi qua trinh van hanh ciia dich vu xe buyt de xac dinh nhung van de CO ban ve chat lupng khien cho xe buyt Ha Ndi chua thuc su hap dan ngudi dan. Nhung ket qua nghien cuu nay hy vong se bii dap dupe nhirng han che cua cac ket qua nghien cuu thdng qua phdng van dai chiing.
2. PHUONG PHAP NGHIEN CUU
Hinh 2 dudi day trinh bay md hinh va trinh tp ca ban cua phuang phap nghien cuu. Trudc tien nhom nghien cuu lua chon nhung tham so ciia chat lupng dich vu xe buyt trong nghien cuu HAIDEP duac su dung de tien hanh thao luan xin y kien cac chuyen gia.
Y k«n cut hinh khich fj> A»g dich vg JO bii/t Cic tham so chat hicng dichva as buyt Quia h> Do«ih
Efai tins then git njrx 0>TVT thonj
Xk dmh cic chi uiu th* hurt thim IO chi. Sjrng diAw Thio Min nhian chj/^r. gia. vt
VTHKCC Quantrw tnrc ti«p hott dcng a i ~
tn^jr Oral DT^in
W/n/7 2. Trinh tu thuc hien nghien cuu Birdc tiep theo la lua chon nhu'ng tham so dupe cac chuyen gia cho rang gay anh hudng tieu cue den chat lupng cua dich vu xe buyt de tien hanh quan trac thuc tien nham khang dinh/bac bd nhung danh gia ban dau cua chuyen gia.Budc tiep theo la nhom nghien cuu tien hanh xac dinh cac nguyen nhan co ban dan den nhung van de ve chat lupng dich vu xe buyt. Tren co sd dd , gpi y nhung giai phap nham cai thien chat lupng dich vu xe buyt d Ha Npi.
3. NHU'NG VAN BE VE CHAT LUONG D|CH VU VAN TAI CONG CONG
Bang 1 dudi day trinh bay mdt hinh anh tdng quat ve dich vu xe buyt Ha Ndi dua tren cac ket qua thao luan nhom chuyen gia bao.
Bang 1. Cac van de cua buyt Ha Noi
Chi tieu Phuc vu Oanh gia
Dien tich viing phuc vu ciia mang ludi
Trong noi thanh khoang 65% +
Thdi gian phuc vu Trung binh 16h/ngay + Tan suat chay xe Trong gid cao diem # 10 phut + Kha nang tiep can
diem dung do ciia hanh khach
Tiep can ngang (qua duang) con chua dam bao an toan va thuan tien, tiep can doc chua tot do via he con bi lan chiem
Kha nang tiep can ciia hanh khach toi xe
Xe thudng xuyen phai do each diem diing tir 1,5 den 2m, hanh khach phai cat qua dong xe may de len/xuong Kha nang chuyen
tuyen
Chuyen tuyen song song tuong doi thuan loi, chuyen tuyen giao oat con chua tot
0
Phuong thuc phan phoi dich vu
Moi chi ban ve true tiep tai quay ve hoSc tren xe -
06 tin cay ve thai gian
Thudng xuyen tre gio - Thdi gian chuyen
di
dai gap han 2 lan thdi gian chuyen di bang xe may cd cung cu ly
Tien nghi cho hanh khach
He so vugt tai thudng tren 1,5 trong trong gid cao diem Thai do phuc vu
ciia lai xe va nhan vien ban ve
0
An toan Trinh dd lai xe 0
Hau het y kien cua cac chuyen gia deu ddng y danh gia cao ddi vdi thdi gian cung ung, tan suat dich vu va muc dp bao phu ciia viing phuc vu. Ngupc lai, hau het deu khdng hai long vdi nhung yeu to lien quan den kha nang tiep can djch vu (ca ve giao thdng phan phdi) cung nhu muc dp tien nghi ciia djch vu.
Ddi vdi cac yeu to khac, thi y kien cac chuyen gia tuong ddi phan tan nhung so nhu'ng ngudi lua chon muc dp trung binh la nhieu nhat. Tren co sd ket qua khao sat y kien chuyen gia nhom nghien cuu da tien hanh quan trac true tiep de cd the dua ra ket luan .
Kha nang tiep can diem dung dd
Viec bd tri diem dung dd xe buyt hien cdn chua thuc sp thuan Ipi de ngudi dan tiep can va trung chuyen. Viec dua ra quy djnh cung nhac ve khoang each tu vj tri tram dung den nut giao thdng (>50m) dan den viec hau het cac diem dung deu bd tri xa nut giao thdng, khdng he tinh den yeu cau tiep can.
Mac dii cd mdt so y kien chuyen gia cho rang viec bd tri diem dung xe buyt gan nut giao cd the gay ra un tac giao thdng. . Nhung cd mdt so y kien khac lai cho rang viec thiet ke dieu khien giao thdng phdi hpp giua nut giao thdng va diem dung xe buyt cd the giiip khac phuc van de nay. Thdng ke cho thay chi cd khoang chua den 62% diem dung xe buyt dat each nut giao cd vach qua dudng danh cho ngudi di bp d cu ly khdng qua 100m tinh tu diem dung do.
Viec bd tri tram dirng qua xa nut giao thdng khien cho kha nang tiep can ciia nhung hanh khach phai sang dudng trd nen cue ky khd khan do ho phai cat ngang ddng giao thdng cd luu lupng rat Idn va cd ty le dang ke ngudi lai xe thieu y thuc ton trong luat le giao thdng.
Ben canh dd, cd mot so diem dung do lai dupe bd tri tren nhu'ng via he qua hep hoac tham chi ngay dudi long dudng gay nguy hiem cho hanh khach.
XUAN KY SUU - 2009
Hinh 3. Viec bo tri diem dung do con nhieu bat cap Kha nang tiep can xe buyt
Theo quan trac tai hau het cac tram dung, xe buyt thudng phai dung each ke tram dung tu 1,5 den 2m do su can trd cua ddng xe may, dan den viec hanh khach len xudng phai cat qua ddng xe may dang chay, gay mat an toan giao thdng. Theo thdng ke chua day du, nam 2007 da cd 8 vu tai nan do va cham giua hanh khach len xudng xe buyt va xe may va cd 1 vu ddn den tu vong. Viec xe buyt phai dung d giua ddng giao thdng dang van hanh la nguyen nhan chinh cua nhung nhan xet cho rang tram dung xe buyt gan nut giao la thu pham gay un tac giao thdng.
Hinh 4. Kha nang tiep can xe buyt Bd tin cay ve thdi gian
Tai cac dd thi cd he thdng VTHKCC phat trien, mdt yeu td dac biet dupe coi trong la su chinh xac ve thdi gian va mUc dp nay cang quan trong ddi vdi hanh khach khi tan so chay xe thap. Theo ket qua kha sat do Trung tam Tu van Phat then GTVT thuc hien nam 2005 cho thay, tren 70% cac chuyen xe buyt bi tre gid khi qua cac diem dung dd chu yeu tu 3 phut trd len, trong dd, sd chuyen xe tre gid tren 5 phut len den 25% va tri gid tren 10 phut la khoang 8%. Vdi viec
xac suat gap diem un tdc trong ddng giao thdng cua xe buyt tang hon 50% so sanh giua nam 2005 va 2007. Cd the' khang dinh muc dd tin cay ve thdi gian ciia dich vu xe buyt Ha Ndi hien nay cdn thap hon nhieu so vdi nam 2005. Day la mdt vdn de anh hudng kha nghiem trong den hinh anh xe buyt vi vdi tan suat dich vu xe buyt tren cac true chinh thudng khoang tu 1-2 phiit (do cd nhieu tuyen xe buyt chay qua). Viec tri gid cua xe buyt chdc chdn se tao nen hien tupng cac xe buyt ndi dudi nhau trong khu vuc tac dudng.
Day chinh la nguyen nhan dan den nhan xet xe buyt la nguyen nhan gay ach tdc giao thdng vi nhung hinh anh nay tao nen tac ddng tam ly rat manh.
Thdi gian chay xe
Theo ket qua khao sat cua HAIDEP. hanh khach cho biet thdi gian di lai trung binh mdt chuyen di dupe thuc hien bdng xe buyt thudng keo dai hon rat nhieu so vdi su dung phuong tien khac. Bang 2-1 chi ra thdi gian di lai cua xe buyt (45 phut) gap hon 2 lan so vdi xe may (tu lai) hoac (dupe chd), khoang 21 phut. Dieu nay phan nao cung cho thay tinh khdng tien Ipi cua buyt so vdi phuong tien ca nhan, dac biet la xe may
Ket qua dieu tra van tdc cung cho thay xe buyt la loai phuong tien cd tdc dp di lai cham nhat trong ca cao diem idn gid binh thudng. Trong cac khao sat van tdc cua Trung tam Tu van Phat then GTVT cho thay, tren cac tuyen dudng chinh trong khu vuc trung tam van tdc xe buyt trong gid cao diem chi dat muc tU 12- 15km/h, ca biet cd mdt so tuyen van tdc xe buyt dat mdc 6-8km/h, Vi du nhu tuyen Thai Ha- Chiia Bpc, Tay Son- Ton Due Thang.
Phuong thuc phan phdi dich vu
Mdt trong nhung nhupc diem ciia he thdng ve xe buyt la mdi chi ton tai hai hinh thuc ban ve tai quay va ban ve tren xe. Ddi vdi hanh khach mua ve thang.
dac biet la sinh vien, thu tuc mua ve cdn tuong ddi phuc tap, can phai cd chung nhan cua nha trudng de mua ve thang trong khi the sinh vien lai khdng dupe chap nhan nhu la tai lieu chung minh nhan than ciia sinh vien. Hinh thuc ban ve true tiep tren xe cdn la mot trong nhung nguyen nhan co ban ciia viec that thoat doanh thu ciia doanh nghiep.
4. NHUNG NGUYEN NHAN CHU YEU CUA CAC VAN BE CUA XE BUYT HA NOI
Cong tac quan ly nha nuac
Ve chuc nang cua he thong quan ly nha nuoc ve dich vu VTHKCC hien nay con chua thuc su hoan thien, dac biet la chuc nang quan ly van tai giua Phong Van tai Cong nghiep va Trung tam Quan ly Bieu hanh GTVT. Mot ton tai nua la chuc nang quan ly co sd ha tang phuc vu xe buyt (tram dung, diem dau/cuo'i) con dang dong thdi dupe thuc hien bdi Trung tam Quan ly Dieu hanh GTOT va Tong cdng ty Van tai Ha Ndi. Ben canh dd, viec cudng che thi hanh luat le giao thong va td chuc giao thdng tai cac tram dUng xe buyt cung chua dupe quy djnh rd rang. Ve quy hoach thi cd the khang djnh la hien tai Ha Ndi chua cd quy hoach tdng the phat then VTHKCC chinh thuc ngoai nghien cuu quy hoach mang ludi VTHKCC bang xe buytla ket qua cua de tai KHCN 10-02 do chinh phu phe duyet nam 1999 vdi khdng gian quy hoach tuong ddi hep. Dieu nay dan den hau qua la co quan quan ly nha nude thieu cdng cu phap quy de quan ly qua trinh phat trien ve ludng tuyen, phuang tien va chat lupng djch vu VTHKCC, dan den tinh trang trung lap tuyen, su dung phuang tien chua phu hpp vdi dieu kien ca sd ha tang giao thdng dd thj.
Bong thdi, viec thieu quy hoach he thdng VTHKCC bang xe buyt dan den su khdng thdng nhat va thieu phdi hpp trong qua trinh quy hoach va lap dp an phat trien cac phuang thuc VTHKCC bdng xe buyt nhanh (BRT). Ben canh dd, viec khdng cd mdt ban quy hoach chinh thdng ddi vdi VTHKCC bdng xe buyt dan den hien tupng cac du an quy hoach he thdng Metro va Xe dien mat dat khdng xem xet day du den kha nang phdi hop vdi xe buyt va khdng dua ra cac kjch ban dieu chinh mang ludi tuyen xe buyt mdt each hop ly. Day cung la nguyen nhan khien cho VTHKCC khdng giu vai trd dinh hudng chii dao cua qua trinh quy hoach va phat then dd thi ndi chung va he thdng co so ha tang giao thdng dd thi ndi rieng.
Doanh nghiep xe buyt
Hien tai Ha Ndi co bdn doanh nghiep tham gia cung Ung djch vu xe buyt trong dd mdt doanh nghiep nha.nudc la Tdng Cdng ty Van tai Ha Ndi chiem vi tri
chu dao vdi chiem 48 tren tdng sd 60 tuyen xe buyt tren toan thanh phd. chiem den han 90% tdng san lupng xe buyt toan thanh phd, cac tuyen cdn lai chia deu cho 3 doanh nghiep tu nhan, Bao Yen, Bac Ha va Odng Anh. Mac du da cd rat nhieu nd luc cai thien chat lupng cung ung dich vu nhung viec phai thuc hien ddng thdi nhiem vu chinh tri va nhiem vu kinh doanh da khien cho TRANSERCO gap rat nhieu kho khan, dac biet la trong nhung thdi diem gia nhien lieu tang cao. Ben canh dd, su ton tai cua mdt nha cung ung gan nhu ddc quyen tren thj trudng khien cho kha nang kiem soat chat lupng dich vu van tai hanh khach cdng cdng cua ca quan quan ly la nuoc gap khdng it khd khan, dac biet la qua trinh quan ly chi phi va kiem soat trp gia. Tuy nhien, theo tien trinh cd phan hda doanh nghiep nha nude, cac dan vj xe buyt true thudc TRANSERCO se duac cd phdn hda trong nam 2009 de hinh thanh nen cac doanh nghiep xe buyt ddc lap cd quan he vdi TRANSERCO theo hinh thuc cdng ty me-con. Khi dd, viec minh bach hda qua trinh quan ly chi phi va ap dung he thdng quan ly chat lupng djch vu de bao ve thuang hieu va lpi nhuan cua phan vd'n trong cac doanh nghiep xe buyt se trd thanh nhu cau tp than cua TRANSERCO.
Trong qua trinh phat trien thi trudng va phan phdi san pham, ben canh nhupc diem ve he thdng phan phdi lac hau nhu vua de cap d phan tren, hau het cac doanh nghiep xe buyt hien nay cdn chua quan tam dung muc den djch vu cham sdc khach hang va thdng tin hanh khach. Nguyen nhan cua hien tupng nay dupe xac djnh la do su an toan ve lpi nhuan do chinh sach trp gia cua nha nude, nhu cau di lai qua lan cua ngudi dan va mot phan la tinh chat ddc quyen tu nhien cua djch vu van tai. Cd the khdng dinh nguy ca cua viec khach hang rdi bd dich vu xe buyt se ngay cang Idn vi chat lupng djch vu dang ngay cang giam va nhung nd luc tao dung hinh anh than thien vdi khach hang cua ngudi cung ung dich vu thi qua yeu.
Ca sd ha tang giao thdng dd thi
Hau het cac nghien cuu va bao cao ve giao thdng dd thj Ha Ndi deu khang dmh han che ca ban cua ca sd ha tang cho tat ca cac phuang tien van tai dudng
XUAN KY SUU - 2009
bp d Ha Npi noi chung va xe buyt noi rieng la mat PT6 dudng tieu chuan con qua thap so voi nhu cau giao thong. Voi muc dp tham gia giao thong cua ngudi dan
rat cao, binh quan 2.7 chuyen di/ngudi-ngay, dien tich dudng binh quan cho mot chuyen di cua ngudi Ha Npi d mUc thap nhat the gidi. Ben canh dd, su bat hpp ly cua phan cap dudng trong he thdng va ty le Idn dudng bp dang duoc khai thac trong do thi la cac ngd phd hep, cd be rdng dudi 5m, khien cho xe buyt ludn that bai trong cudc canh tranh vdi xe may.
Ngudi tham gia giao thdng
Khuat Viet Hung (2006) da dua ra mdt nhan xet ve trang thai vi thanh nien ddi vdi giao thdng co gidi cua xa hdi Viet Nam. trong dd nhan manh ve nhom ddi tupng ngudi tham gia giao thdng, bao gdm ca hanh khach di xe buyt. Trudc tien la hien tupng dd xe chiem dung trai phep dien tich do va dudng tiep can vj tri dung xe buyt cua nhung ngudi su dung phuong tien co gidi ca nhan ngay cang trd nen phd bien va tram trong. Viec phan cap quan ly via he cung la nguyen nhan khien cho dudng tiep can den cua hanh khach den tram dirng va ban than dien tich chd cho hanh khach cung dang bi chiem dung ngay cang nhieu. Ben canh dd, ban than hanh khach di xe buyt cung chua thuc su y thuc dupe quyen Ipi va trach nhiem cua minh. Hien tuong trdn ve, lau ve va thai dp Ung xu thieu van minh trong qua trinh su dung djch vu xe buyt cdng cdng cua mdt bp phan hanh khach cung gay tac ddng khdng nhd den hinh anh dich vu xe buyt, tao tam ly bat binh va e ngai ddi vdi nhung hanh khach khac.
5. NHUNG GOI Y VE CAC GIAI PHAP NANG CAO CHAT LUONG DICH VU XE BUYT O HA NOI
Tren co' sd phan tich ve van de cua dich vu xe buyt cdng cdng d Ha Ndi cung nhu kdt qua xac dinh cac nguyen nhan chu yeu cua nhu'ng van de tren, tham khao cac chien lupc, quy hoach va ca nghien cUu ve phat then GTVT dd thi va VTHKCC d Ha Ndi, nhom nghien cuu tdng ket mdt so giai phap co ban trong giai doan ngan han. trung han va dai han nhdm cai thien chat lupng dich vu xe buyt d Ha Ndi va nhung ben lien quan chu yeu trong qua trinh trien khai thuc hien cac giai phap dd.
Bang 2. Cac giai phap nang cao chat luong dich VTHKCC
Nhom giai phap Ben lien quan chinh 1. Cac giai phapnqan han
- Cai thien he thong ve TRAMOC& DN
• Cai' thien cong lac cham soc
khach hang DN
- Cai thien he thong thong tin hanh
khach TRAMOC&DN
II. Cac giai phap trung han - -Boi moi mo hinh quan ly tre/ gia xe buvt
UBND thanh pho, Sd GTVT, So Tai Chinh - Oieu chinh lai mang ludi tuyen So GTVT: TRAMOC - Thay doi thiet ke tram dung xe
buyt Sd GTVT, TRAMOC
- Cai thien dieu kien tiep can tram dung
So GTVT, UBND Quan/huven, canh sat - Cai thien dieu khien giao thong So GTVT, canh sat III. Cac giai phap dai han
- Lap quy hoach tong the phat trien VTHKCC
UBND thanh phd: Sd GTVT - Kiem soat va han che sir dung
phuong tien co gidi ca nhan
Chinh phu TU, UBND thanh phd, Sd GTVT - Uu tien co sd ha tang dudng bp
cho xe buyt
UBND thanh pho, Sd GTVT, Canh sat - Phat trien md hinh hgp tac Nha
nude - tu nhan trong linh vuc VTHKCC
Chinh phu TU, UBND Thanh phd, Doanh nghiep
- Cai friien van hda giao thdng
Chinh phu TU. UBND Thanh phd, Truyen thdng &
cac cac to chuc xa hdi, Ngudi tham gia giao thdng 6. KET LUAN
Sau khi thuc hien qua trinh nghien cuu, nhdm tac gia da hoan thanh viec danh gia va xac dinh nhung van de co ban dan den tinh trang suy giam chat lupng dich vu VTHKCC bdng xe buyt d Ha Ndi va khdng djnh rdng viec su dung phuong phap khao sat chat lupng djch vu VTHKCC bdng phuong phap phdng van dai chung cdn nhieu han che va dua ra nhung ket qua chua thuc su tin cay. Vi vay, ben canh viec phdng van dai chung, can thuc hien phuang phap thao luan nhdm chuyen gia ket hop vdi quan trdc thuc tien de cd the danh gia mdt each chinh xac trang thai chat lupng djch vu, nhung van de va nguyen nhan cua cac van de ve chat lupng lupng dich vu xe buyt d Ha Ndi.
Qua trinh nghien ciru da khang dinh ben canh nhung diem manh, con co nhung dieu kien han che khien cho xe buyt chua thuc su hap dan doi voi ngudi tham gia giao thdng trong dd nhung han che ve kha nang tiep can dich vu dupe xem la nhung yeu to cd anh hudng tieu cue nhat. Nhdm nghien cuu cung khang dinh 4 nguyen nhan co ban dan den nhung han che ve chat lupng djch vu xe buyt d Ha Ndi bao gdm Cdng tac Quan ly nha nude, Doanh nghiep xe buyt, Co sd ha tang va ngudi tham gia giao thdng.
Cudi cung nhdm nghien cuu gpi y nhung giai phap co ban can thuc hien trong giai doan den nam 2020 nham cai thien chat lupng djch vu VTHKCC.
Ben canh nhung ket qua dat dupe, nhdm tac gia nhan thay nhung han che co ban cua cdng trinh nghien cuu nay la thieu dieu kien ve sd lieu va cdng cu de cd the dua ra nhung danh gia dinh lupng , dac biet ddi vdi nhung tac ddng cua cac giai phap de xuat.
Nhung han che nay cung gpi y cho cac tac gia nhung ndi dung se can dupe nghien cuu tiep tuc nham cdng bd trong nhung lan xuat ban tiep theo •
L e H o a i M i n h
TAI LIEU THAM KHAO
/. Trung tam quan ly va dieu hanh VTHKCC thanh pho HCM, Bao cao tinh hinh thpc hien 6 thing dau nam 2008 va cac nhiem vu, giai phap trgng tam 6 thang cuoi nam 2008.
2. Trung tam quan ly va dieu hanh giao thdng do thi Ha Noi. Bao cao tong ket cong tac xa hdi hda VTHKCC bing xe buyt a Ha Noi.
3. Danh gia ky thuat giao thdng - TRAHUD (2008) 4. Quan ly giao thdng trong cac do thi phu thudc xe may
- Khuat Viet Hung - Luan an tien sy (2006)
5. Hoan thien he thong chi tieu danh gia chat lugng san pham VTHKCC bing xe buyt - An Minh Ngoc - Luan van thac sy (2005)
6. Bao cao chuyen nganh GTVT do thi - HAIDEP (2005).
7. Trung tam tu van phat then GTVT, Cac bao cao dieu tra VTHKCC bing xe buyt (2005 - 2007)
N h & d n g d o
Ngay ddng qua pho co Bdng khudng nha dng do Ao the dai khdn xep Gid bdc lua tdi te
Ong do gid ngoi do
Lang le ddng hao gay Tay thao tirng net chu Tram mac bdng cd cdy.
Gieng hai mua bui bay
Ngudi qua ai cd hay
Bao nhieu ngudi thue viet*
Muc vdi trong nghien day.
Thdi gian nhu gid may
Reu md he dd lat
Ddu hinh bdng dng do Ao the ddi khan xep.
Ong do gia ngdi dd
Vdi pho cd' ngdn xua Nhung ngudi muon nam cu *
Gui hdn vdo gid mua
* Tha Vu Dinh Lien
