^ '> I I ,*?, • I ^ ' ^
Cac nhan to anh hufdng den sir thoa man cua can bo, vien cinJc doi v6i Dai Phat thanh va Truyen hmh Kien Giang
HOYNH PHUNG NGQC*
NGOYfiN THI KIM ANH"
Tom tat
Muc dich cda nghien cffu ndy la nham xdc dinh cdc nhdn td dnh hudng den sif thda mdn cda cdn bd, vien chffc ddi vdi Ddi Phdt thanh vd Truyen hinh Kien Giang (Ddi PT-TH Kien Giang). Kit qud nghien cffu cho thdy, cd 6 nhdn td dnh hudng tdi mffe do thda mdn cua cdn bg, vien chffc.
Trong dd, cdc nhdn td "Thu nhdp, phdc lgi", "Ddo tgo, phdt triin vd thdng tiin" cd tdc ddng mgnh nhdt din mffe do thda mdn cua cdn bd, vien chffc ddi vdi Ddi PT-TH Kien Giang.
Tii khoa: sU thda mdn, cdng viec, cdn bd, vien chffc, Ddi PT-TH Kien Giang
Simunary
This study is to determine factors affecting the satisfaction of officers and employees with Kien Giang Radio and Television Station. The result identifies 6 factors affecting their satisfaction, in which "Income and welfare", "Training, development and promotion" create the strongest impact.
Keywords; satisfaction, work, officers, employees, Kien Giang Radio and Television Station
J>
GIOI TIIIEU TH Kien Giang se giup Ban Giam dd'c cua Dai xac dinh nhflng nhan to chinh va Ngay nay, ye'u td con ngffdi ngay cang dffdc cac nha cd nhffng chinh sach quan tri ngudn nhan quan tri. Nhan td con ngffdi la ngudn life quy gia nha't, life phu hdp nham nang cad sff thda man la chia khda thanh cdng. Ngudn nhan life manh khdng vdi cdng viec cho can bd, vien chffc.
nhffng tao cho td chffc, doanh nghiep ldi the canh tranh,
ma cdn la ye'u td quyet dinh den sff thanh cdng hay that CO Sd LY THUYET
bai V A P H U O N G PHAP NGHIEN Ctfu Sff thda raan cua nhan vien ddi vdi td chffc, doanh
nghiep giff vai trd rat quan trpng va quyet dinh ddi vdi Casdly thuye't vd mo hinh nghien cilu Slf thanh cdng trong viec phat ttien cua td chffc trong Cd nhieu nghien cihi tren the gidi ve mdi trffdng canh tranh. Khi nhan vien hai ldng, thda sff thda man cdng viec, ttong cac nghien man vdi cdng viec, hp se cd ddng life lam viec vdi nang cttu nay cd kha nhieu khai niem khac suat cao hdn, se gan bd va trung thanh hdn vdi td chffc, nhau ve sff thda man dd'i vdi cdng viec.
doanh nghiep. Day cung chlnh la dieu ma cac td chflc, Theo Weiss (1967), tbda man trong doanh nghiep ludn mong mud'n dat dfldc tfl nhan vien cdng viec la thai dp ve cdng viec dffdc cua minh. Do vay, nghien cffu cac nhan to anh hffdng the hien bang cam nhan, niem tin va den sff thda man cua can bd, vien chffc dd'i vdi Dai PT- hanh vi cua ngffdi Iao ddng. Trong khi
Dai Phat thanh va Truyin hinh Kieili Qiang
*PGS, TS,, Tru'dng Dai hoc Nha Trang Email: [email protected]
Ngay nhan bai: 20/08/2016; Ngay plian bien: 07/10/2016; Ngay duyet dang: 10/10/2016
54
Kinh te vii Oi.'h.i"dd, Harold Koontz va cpng sif (1992) cho rang, sif thda man la suf toai nguyen kM dieu mong moi drfdc dap flng.
Kreittier va Kimcki (2007), sff tiida man cdng viec chu yeu phan anh mffe dp mdt ca nhan yeu tUch cdng viec cua nunh. Dd chinh la rinh cam hay cam xuc cua ngffdi nhan vien dd ddi vdi cdng viec cua minh.
Judge, Huiin va Dalai (2009) cho rang, sff thda man cdng viec la sif phan hdi tam ly nMeu kMa canh dd'i vdi mdt cdng viec nao do.
Cd rat nMeu quan diem khac nhau ve sff thda man cua can bd, vien chflc tuy theo each nhin nhan va ly giai cua tttng ngMen culi. Tff nhflng quan diem tten, tac gia da thffc Men ngMen cuXi sd bd, ke thtta, phat trien va dffa ra md hinh ngMen cffu cac yen td' anh hffdng den sff thda man cua can bd, vien chflc ddi vdi Dai PT-TH Kien Giang (Hinh).
Phuangphdp nghien cihi
NgMen cflu sfl dung phffdng phap dinh lffdng dfla tten khao sat bang bang hdi va phdng van ddi vdi 196 can bd, vien chflc dang cdng tac tai Dai PT-TH Kien Giang tff ngay 30/03/2016 den ngay 07/04/2016. NgMen cffu sff dung phffdng phap phan tich dp tm cay thdng qua he sd'Cronbaeh's Alpha, tiep theo la sfl dung phan tich nhan td' kham pha (EFA) de rut gpn. Sau dd, sfl dung phffdng phap phan tich hdi quy tuyen tinh de xac dinh cac nhan td' anh hffdng den stf thda man cua can bd, vien chffc dd'i vdi Dai PT-TH Kien Giang.
KET QUA NGHIEN CLU Phan tich he sd Cronbach's Alpha Ket qua kiem dinh dp tin ca\
Cronbach's Alpha cac thang do cho tiia'y, ta't ca deu ttt 0,6 ttd len (Bang 1):
va cac he sd tffdng quan bien tdng cua cac thang do deu cao hdn mffe cho phep (ldn hdn 0,3) nen ta't ca cac thang do deu dat yeu can.
Phan tich EFA
Ket qua phan tich EFA cbo tha'y: Idem dinh Bartlett cd mffe y ngMa sig.=0,000 nen giffa cac bie'n ttong tdng the cd mdi hen quan vdi nhau; He sd KMO=0,720 chffng td Slf tMch hpp cua EFA (Bang 2). (3ia tri Eigenvalue=l,300>l. Tong phffdng sai trich la 71,053 chffng td cac nhan tdnay giai tMch dffdc 71,053% bien tMen cua cac bien quan sat.
HINH: MO HJNH CAC N H A N TO ANH HC/ONG DEN Stf THOA M A N CGA C A N BO, VIEN CHCTC DOI V<3l
DAI PT-TH KIEN GIANG Moi trudng, dieu kien lam viec
Thu nhap, phiic lgi Dao tao, phat trien \ a thang tien
Quan he voi cap tren Quan he vox dong nghiep
Dac diem cong viec Cach thirc danh gia hieu qua cong \ iee
Quy trinh lam viec
Su ihoa man ciia can bo, vien
chiic
Ma ttan cac nhan td' da xoay ttong ke't qua EFA cd 1 Men bi loai bd, cdn lai 27 bien quan sat do lffdng 8 nhan td ddc lap. Cac tiiang do dat dffdc gia tri hdi tu la hdp ly, vi khdng cd mdt muc hdi nao do lffdng 2 nhan to' va cac ttpng sd' nhan td' deu cao (>0,5) va deu dat gia tri hdi tu (Bang 3).
Kei qud phan tich hoi quy
Ket qua phan tich hdi quy tuyen tinh lan 1 cho tha'y, gia tri Sig kiem dinh t cua cac Men ddc lap: DGCV, QTLV, DDCV, DTPT, QHDN, TNPL cd gia tti Sig <
0,05. Tuy nMen, bien DKLV, QHCT cd gia tti Sig >
0,05 khdng tffdng quan vdi bien "THOAMAN - Mffe dp thda man chung cua can bp nhan vien dd'i vdi Dai", nen 2 Men nay loai ra khdi ngMen cffu. Do dd, tiep tuc
BANG 1: KET QoA P H A N TI'CH CRONBACH'S ALPHA CtlA CAC THANG DO
STT NhSn t ^
1
I j Moi tntSng, dieu kien Iam \ iee 2
3 4 5 6 7 8 9
Thu nhap. phuc ItJi
Dao tao, phat trien va thang tie'n Quan he vdi cap tren
! Quan he vdi dong nghiep Dac diem cone \ iee
Cach thu'c danh gia hieu qua cong \iec Quy ttinh lam viec
Su thoa man chung cQa can bp, vien chtfe
Ky hiSu Cronbach's Alpha 0.843 TNPL
DTPT
0.714 0.837 0.728 QHDN
DDCV DGCV QTLV THOAMAN
0.832 0.784 0.885 0.779 0.625 BANG 2: KIEM DINH HE SO KMO VA BARTLETT'S TEST
Kiem dinh Kaiser-Me%'er-01kin ve sit thich hdp ciia mau Kiem dinh Bartiett's \"e cau hmh ' Tifttng dttcing cua mau
df Mile \' nghia
Chi-binh phudng
,720
! 2.317,476 351 .000 N g u o n : K e t qL 3 i q h
Economj' and Forecast Review
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trwM
BANG 3: MA TRAN XOAY CAC NHAN TO
Dai xiJ Iy nghiem cac tru'dng hdp sai pham trong qua tiinh lam viec tac nghiep
Tdi dttdc khen thu'dng kip thdi, chinh xac khi dat thanh tich Dai tao cho toi tinh than lam viec co trach nhiem
Cach thtfc danh gia hieu qua cong viec thUc hien cong bang, thoa dang Toi CO du cong cti, phttdng tien can thie't de Iam viec tai Dai va tac nghiep d hien trttdng
Toi lam viec trong moi trudng Iao dong sach se, Ichong doc hai Toi Iam viec trong moi tnrdng ma ap Ittc la viifa du de toi pha'n dau va sang tao
Dai luon dam bao ddi song tinh thin cita can bp, vien chttc (thong qua cac hoat dpng van hoa xa hpi, the due the thao...)
Toi dUdc thu'dng xuyen lap huiin va kiem tra, sat hach cac quy trmh Iam viec
Cac quy dinh, quy trinh hudng dan cong viec cu the, ro rang Toi biet each xit Iy tinh huong khan cap khi co stt cd' xay ra tai ndi Iam viec Cach pho'i hdp lam viec giita cac phong, trung tam chat che, khoa hpc, tuan thti theo quy che'pho'i hdp lam viec cua Dai dam bao thttc hien to't cong viec chung
Cong viec ciia toi cd nhieu thach thu'c, sang tao Cong viec phil hdp vdi nang lire va kie'n thtfc chuyen mon Cdng viec cija toi gitip toi md rpng mp'i quan he xa hpi Cong viec cho phep si dung to't cac nang lu'c ca nhan
Dai luon khuye'n khich va tao dieu kien cho can bp, vien ehu'c tham gia cac khoa dao tao de nang cao ttinh dp chuyen mon
Dai tao nhieu cd hpi de phat trien cac ky nang, nang lUc ca nhan Tdi dUde dao tao day du cac ky nang de thtfc Men tot cong viec cita minh Tdi pho'i hdp cong viee ra't td't vdi dong nghiep va ngifdc Iai Cap tren luon doi xif cong bang vdi ca'p dudi
Tdi ludn nhan dupe sif hd trd, dpng vien ciia cap tren khi gap khd khan Tdi dUdc tra Itfdng ttfdng xttng vdi eong viec va nang life cua tdi Toi cam tha'y thu nhap, phue Idi tdi nhan dUdc ttf Dai ha'p din hdn so vdi ban dong nghiep d nhifng cd quan khac
Che dp chi tra nhuan but, lUdng, thu'dng va trd ea'p ctia Dai dUdc phan phd'i cdng bang
Cap tren ludn doi xtf edng bang vdi cap dudi
Tdi ludn nhan dUdc sir hd trd, dpng vien cua cap tren khi gap khd khan
Thanh ohSn 1
,867 ,853 ,844 ,818
7.
,847 ,816 ,790 ,788
3
,821 ,770 ,750 ,723
4
,801 ,777 ,774 ,632
5
,877 ,829 ,810
6
,861 ,842 ,824
7
,326
,801 ,763 ,730
8
,869 ,858
thrfc hien phan tich hdi quy vdi 6 bie'n ddc lap- DGCV QTLV, DDCV, DTPT, QHDN, TNPL cd tffdng quan vdi bien phu thupc THOAMAN.
Ket qua phan tich (Bang 4, Bang 5) dd'i vdi 6 nhdm bien ddc lap cho tha'y, vdi mffe y ngbia Sig. rat nhd 0,0000 va he sd xac dinh R-= 0,458 hay R= Meu cMnh
= 0,441 chffng minh cho sff phil hdp cua md hinh, tffc la 45,8% Men thien sif thda man cua can bd, vien chffc dd'i vdi Dai PT TH Kien Giang dffdc giai tiiich bdi 6 nhdm bien tren.
^ Ben canh dd, thd'ng ke Durbin - Watson = 1,720 xa'p Xl gia tri 2. Do dd, hien ttfdng tff tffdng quan khdng xay ra. Cac hp sd phdng dai phffdng sai VIF cd gia tti rat nhd va deu each xa ngffdng de nghi la 8. Do dd. Men tffdng da cdng tayen cung khdng xay ra. Do tiii phan
Nguon: Ke't qua ngiiien cu'u ciia nhom tac gia
phd'i phan dff cbi ra rang, cac phan dff cd gia tri trung binh la 0 va tuan theo quy luat phan phdi chuan hda. Dd thi phan tan ciia phan dff theo gia tri dff bao cua bien phu thupc la ngau nhien va pbSn bd deu.
Vi vay, hien tffdng phffdng sai khdng deu ciing khdng xay ra. Nhrf vay, ta't ca cac gia dinh cd ban cua phan tich hdi quy da dffdc dap ffng.
Tff ket qua phan tich tten, phrfdng trinh hdi quy cd dang nbrf sau:
THOAMAN = 0,394 * TNPL -1-0 213
* DTPT -I- 0,205 * QTLV + 0 139 * DDCV -H 0,127 * QHDN -i- o'l25 * DGCV
56
Kinh te va Dtr bKet qua phan tich xac dinh drfdc 6 nhan to chinh tac ddng de'n sff thda man cua can bd, vien chffc. Trong dd, gia tri Beta die Men mffe dp anh hffdng cua cac thanh phin tac ddng den sff thda man cua can bp, vien chffc lan Iffdt: "Thu nhap, phuc ldi" (TNPL) cd he sd Beta chuan hda cao nhat (Beta = 0,394), nen cd tac ddng manh nha't den thda man ciia can bd, vien chffc. Ke tie'p la cac nhan to' "Dao tao, phat tiien va thang tien" (DTPT), cd Beta
= 0,213; "Quy ttinh lam viec" (QTLV) vdi Beta = 0,205; "Dac diem cdng viec"
(DDCV) cd Beta = 0,139; "Quan he vdi ddng nghiep" (QHDN) cd Beta = 0,127;
va "Cach thffc danh gia hieu qua cdng viec" (DGCV) vdi Beta = 0,125.
KET LUAN VA KHUYEN NGHI Muc tieu nghien cffu chinh la xac dinh nhffng nhan to anh hffdng de'n sff thda man cua can bd, vien chffc tai Dai PT - TH Kien Giang. Ttt gia thiet 8 nhan td ddc lap ban dau tac ddng de'n sff thda man cua can bd, vien chffc dffdc xay dffng dffa tren cd sd ly luan ve sff thda man ctia can bd, vien chffc va cac nghien cffu trffdc day.
Ket qua nghien ctiu da xac dinh 6 nhan td ddc lap vdi 27 bie'n quan sat do lffdng tac dpng den sff thda man cua can bd, vien chffc bao gdm: "Thu nhap, phuc ldi",
"Dao tao, phat trien va thang tien", "Quy ttinh lam viec", "Dac diem cdng viec",
"Quan he vdi ddng nghiep", "Cach thffc danh gia hieu qua cdng viec" dffdc sap xep theo mffe dp tac dpng giam dan de'n sff thda man ctia can bd, vien chffc tai Dai PT-TH Kien Giang.
Dffa tten ket qua nghien cihi ve mffe dp anh hffdng cua cac nhan to' dd'i vdi sff
BANG 4: MO HJNH TOM TAT Sti DUNG PHC/CiNQ PHAP ENTER LAN 2
M6 huih
I H6sd'
R ,677"
H$ s6' R^
,458 Rihieu
chinh ,441
Sai s8' chuS'n iTdc liA](ng
,430
Thoing kg kig'm dinh Durbin - Watson
1,720 BANG 5: KET QUA PHAN TICH HE SO
HOI QUY TUYEN TINH LAN 2 Coefficients' Mo hinh
(Constant) DGCV QTLV DDCV DTPT QHDN TNPL
Hf s6' chtfa chu£n hoa
B
-,250 ,082 ,175 ,117 ,182 ,099 ,318
Sai s6' chu^n ,280 ,037 ,048 ,050 ,050 ,045 ,048
H$ so' da chuan hoa
Beta
,125 ,205 ,139 ,213 ,127 ,394
t
-,891 2,238 3,667 2,360 3,642 2,211 6,644
Sig.
,374 ,026 ,000 ,019 ,000 ,028 ,000
Thfl'ng kg da c(ing tuyg'n Gia tri ciiadg chS'p nh&n
,922 ,915 ,830 ,842 ,871 ,817
Hg s6'phong dai phtfcmg
sai VIF 1,084 1,093 1,205 1,187 1,148 1,225 rHguon: Ket qua nghien ctfu cua nhiom tac gia
thda man ctia can bd, vien chffc tai Dai PT-TH Kien Giang, tac gia drfa ra mdt sd' khuye'n ngbi sau:
Mdt la, thrfc hien dinh ky cdng tac khao sat danh gia srf thda man cua can bd, vien chffc tren tffng khia canh tac ddng de cd danh gia va nit kinh nghiem trong cdng tac quan tri ngudn nhan Iffc cua Dai.
Hai la, phd'i hdp vdi cdng doan cac cap quan tam, thrfc Men td't cdng tac dam bao thu nhap, phuc ldi va dieu kien lam viec cho can bd, vien chffc ttong qua trtnh lam viec.
Ba Id, nang cao hdn nffa tam quan trpng ciia cdng tac quan tri ngudn nhan Iffc de dap ffng yeu cau cho srf phat trie'n cua Dai trong thdi gian tdi, nhrf: cdng tac dao tao va phat trien, hoan thien quy trinh lam viec va thffc Men td't viec danh gia dung va cdng bang thanh tich, ddng gdp dd'i vdi tffng cdng viec ciia can bd, vien chffc.•
J : A T X J E U THAMJKHAD
1. Nguyen Dinh Thp (2011). Phuangphdp nghien cffu khoa hoc trong kinh doanh, Nxb Lao ddng - Xa hpi
2. Nguyen Cao Anh (2011). Ddnh gid stf hdi long cda Ngudi Iao dgng ddi vdi doanh nghiep tren dia bdn tinh Bin Tre, Luan van thac si kinh te Trffdng Dai hpc Kinh te TP. Ho Chi Minh
3. Tran Kim Dung (2003). Mgt sd gidi phdp hodn thien qudn tri ngudn nhdn life trong cdc doanh nghiep du lich tren dia bdn TP. Ho Cht Minh, Luan an tien sT kinh te Trffdng Dai hoc Kinh te TP. Ho Chi Minh
4. Kreitaer, R & Kimcki, A (2007). Organisational Behavior McGraw-Hill, Irwin 5. Harold Koontz, Cyril O'Donnell & Heinz Weihrich (1992). Essentials Of Management 6. Victor H. Vroom (1964). Work and Motivation, New York: John Wiley & Son, Inc
7. Weiss, D. J., Dawis, R. V., England, G. W., & Lofquist, L. H. (1967). Manual for the MinnesotaSatisfactionQuestionnaire: "Minnesota studies in vocational rehabilitation: XXII", Minneapolis: Industrial Relations Center, University of Minnesota
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