TAP C l l CBNG TIlTdNG
CAC NHAN TO ANH Hl/dNG
DEN SI/ THOA MAN CONG VIEC, CAM KET VCfl TO CHtfC VA Y DINH Cf LAI TO CHlfC CUA NHAN VIEN CONG NGHE THONG TIN
TAI THANH PHO HO CHI MINH
• N G U Y I N THANH TUAN - HO TIEN DUNG
TOM T.\T:
Nghien cffu hffdng de'n vide khdm pha, do Iffdng, kiem dinh md'i quan hd nhan qua vd ddnh gid cdc ldc dpng eua mdi irffdng lam vide, cdng viec cang thang de'n sff thda man cdng viec (STMCV), cam ket vdi to chffc (CKTC) vd y dinh d lai id' chffc (YDOL) cua cdc nhan vidn ngdnh Cong nghp thdng lin. Ke'i qud cho Uia'y, mdi trffdng ldm viec cd dnh hffdng tich cffe trffc tie'p dd'n STMCV, CKTC vd edng vide cang thSng dong thdi dnh hffdng trffc lie'p vd gian lie'p de'n YDOL thong qua STMCV va CKTC: Cong viec cdng diang anh hffdng tieu cffe trffc tiep de'n STIVICV, CKTC vd gidn tie'p tdi YDOL didng qua STMCV va CKTC; STMCV dnh hffdng lich ctfc trffc tid'p va gidn ti^p dd'n YDOL thdng qua CKTC; CKTC anh hffdng lich effc trffc tiep de'n YDOL.
Tff khoa: Mdi trffdng lam viec, sff ihoa man cdng viec, cam kd't vdi td chffc, y dinh d lai id chffc. cong nghe thdng tin.
1. Gidi thi^u
Tde dpng eua ITnh vffc edng nghd thdng tin (CNTT) dd'i vdi \d hdi Id rat ldn. dac biet khi the' gidi dang bffdc vdo cudc each mang khoa hpc 4.0.
Sff tid'n bd nhanh ehdng eua cdng nghd khoa bpe trong ITnh vffc ndy mdi la nguydn nhan chinh cua sff bie'n ddi vd cai tidn ve chd'l trong he thd'ng san xua't hidn dai trdn todn eau va ed nhffng tde ddng to ldn de'n thi irffdng lao ddng. Nh.in lffc CNTT thudc nhdm nhan lffc thiel yeu va phd bie'n trong qua trinh dp dung ma\ tinh va ihie't bj cdng nghd lien quan. Hp thiic dav su" tien bd irong ITnh vue CNTT va da\ nhanh v ice thffc hien cai uen nang sud't Ihffe id'giffa cdc nganh CNTT. Muc lieu eiia
158 Sdl -Thang 1/2020
nghien effu hffdng de'n viec tim hieu, kiem dinh va ddnb gid md'i quan he nhan qua giffa mdi trffdng ldm viec (MTLV), cdng viec eang thing (CVCT) ddi vdi YDOL thdng qua STMCV, CKTC ctia cdc nhdn vien CNTT.
2. Tdng quan ly thuye't va phat tridV cac gia thuye't
2.1. Moi trUdng ldm viec
Dac tinh eiia ndi lam vide cd lam anh hffdng manh md dd'n nhdn vien giiip cho hp thffc hidn vd dat dffpc nhffng muc tidu irong cdng viec, mang lai trang thdi thoai mdi va cam hffng trong cdng vide vdl nhffng tbdnh phan ^hinh, dd la:
mdm tin vd sff tin nhiem vdo Unh dao; sff hd trd
QUAN T R j - Q U A N L Y
,uj dong nghidp; cd hdi hpc Idp vd phdt trien cd nbSn; lffdng vd cac khoan phtic ldi cua td chffc (Rego &cOng sff. 2008).
Sff hfi trd cua ca'p tren: Sff hd trp cua ca'p tren
\i mpl nhan to' thanh phan quan trpng trong MTLV. nd cd nhffng anh hffdng de'n qua trinb chuyen giao kien thffc vd ndng cao hieu qua, eha't liJ^ng cong vide (Bales, Holton & Seyler. 1996).
Sff ho trd cua dong nghidp: Nguon cung cd'p nhffng hffdng dan, ldi khuydn vd tro giup hffu hlnh cho cdc dong nghidp ciia hg (Ayman & Antani, 2008). Kha ndng lam vide nhdm ddng vai trd quan trgng va cd nhffng anh hffdng nha't dinb dd'n nh$n thffc cua nhan vien cd the dffde giai thieh bSng hgc thuyd't tid'n trinh xff ly thdng tin xd bpi.
Cdh^indi ldm viec: Nhdn thffc cua ngffdi lao dpng ve vi tri, ca'p bdc md he thd'ng quan Iy eiia to chffc de xua't trao cho hp thdng qua eanh tranh cdng bing va cdng khai (Harlan, 1989). Cd hpi ndi ldm vide cd the hieu Id md'i quan he ciia mpt vj tri hi§n tai vdi mpt cd cd'u cdc cbo vi tri cao hdn dit^c dif tinh trong tffdng lai, dffdc can bang bdi SI/nha'n manh ve tam quan trpng ciia sff phdt trien thfing qua mdt cdng viec.
MiJc lffdng: Khoan thil lao {tien IffPng hodc tien cong) chi trd trffc tie'p cho mot ca nhdn lien quan den cdng vide vd hieu qua cdng viec ciia ngifdi Iao ddng. Mffc Iffong cd the la lffdng cd ban, lifting thffc nhdn hodc tong thu nhap tff cdng vide (Heneman & Schwab. 1985).
Phijc ldi: Nhffng ldi ich phan dnh eac khoan thanh todn gidn tie'p theo khung thanh todn cho ihtligian khdng lam vide, nhff: bao hiem, Iffdng hifti, duy tri thu nhap vd cdc dich vu khde lien quan dd'n sffc khde vd vdt chd't hffu hinh md td chi?e tra cho ngffdi lao ddng (Heneman &
Schwab, 1985).
2.2. Cong vi^c cdng thdng
Theo Firth& cdng sff (2004) va Allen & cdng vtf. (2008). cdng thang trong cdng vide id sff cbiu Jifng nhffng cdng ihdng lien quan de'n cdng vide ihirs\f kiet sffe khi Id ni viec va sff lo lang de'n ke't qua cong vide. Ong eiing cde cdng sff da nhan di^n va phdn ehia cde nhdn td gay ra sff cdng
"JSng trong cdng vide thdnh 4 loai: md hd vai trd.
"lungdOi vai trd, qud tai cong vide va xung dot cong viec gia dinh.
Md hd vai trd: Sff khdng chac chan vd nhffng yeu cau dd'i vdi mpt cdng vide eu the do thid'u thdng tin. ehi thi ciia td ehffe bay muc lieu vd tracb nhidm kbdng rd rang. Sff mff hd ve kha ndng dff dodn cac ke't qua hanb vi ciia mot cd nhan, thdng diep ciia ngffdi gffi dffdc ddnh gia la khdng rd rang hodc bp cung cd'p thdng tin khdng day du la nhffng nguvdn nhdn cd the din dd'n sff md hd vai trd ciia cd nhan tie'p nhan tbong tin (Rizzo&cdngsu-. 1970).
Xung dot vai trd: Kahn & cdng sff (1964, irang 56) dd dinh nghTa xung dot vai trd la "Sff xud't bien ddng thdi ciia hai bay nhieu loai dp lffc md viec tuan thu mpt dp lffc se ldm eho viec ludn thu dp lffc kbdc gap khd khdn hdn".
Qua lai cdng viec: La kd't qua nhan dffdc khi kbdi Iffdng cdng viec ndng ne va thdi gian han bep so vdi ydu cau ciia edng vide. Id sff tffdng tde giffa nhu cau cdng vide trong thffc le' vd edng thdng ldm ly dan dd'n sff khd khan trong viec dap ffng nhu cau do. Nhffng cdng lh5ng tdm ly ndy thffdng xuyen xay ra do'i vdi cac nhan vien CNTT(AIIen & edng sff. 2008).
Xung dot edng vide - gia dinh: Greenhaus &
Beutell (1985) dd dffa ra mdt ly thuye't WFC todn dien, khdi niem hda xung dot cdng viec - gia dinh xud't la mdt dang xung dot giffa cde ben, trong do dp lffc vai trd tff ITnh vffc cdng vide vd gia dinh khong tffdng tbich ldn nhau khi nhin nhdn d mot so' phffdng didn. Nhffng cd nhan cd nhieu vai trd trong cupc sd'ng se chju dffng mdt mffc dp xung dot ldn hdn giffa nhffng vai Ird cong vide va gia dinb.
2.3. Su thoa mdn cong vi^c
Locke (1976. trang 1297) cung da xdc djnh STMCV Id ••mgt mo'i quan be tieh cffe ddc trffng bdi trang tbdi tam ly vui ve hode thda man do trdi nghiem trong edng vide". STMCV Id tap hop nhffng cam xuc va niem tin dffdc danh gid tich cffe hay tieu cffe dd'i vdi edng viec hien tai cua mdi ea nhdn. STMCV Id mffe dp ma mdt ngffdi nao dd ydu thieh edng vide eua minh.
2.4. Cam ket vdi to chdc
Theo Gibson & edng sff (2012), CKTC Id mot cam nhan cua sff ddng nbd't hda, long trung thanh vd sff lien quan dffdc the hidn bdi mdt ca nhdn dd'i vdl id chffc hodc ddn vi ciia td chffc, la sff rang
UP Cli mi HHNC
budc Irong hanh vi phii hdp. mdt ngffdi ^e cam kd't va d lai vdi mpi td chffc bdi vi nhffng chi phi, ldi ich ddnh ddi khi ho ra di.
2.5. y dinh d tgi td chdc
Mong mudn hoae dff dinh van mudn dffdc Iam vide irong mdl in chffc (Price .S. Mueller. I^Sl).
YDOL la khai niem can cff vdo Lv thuyel kv vpng, cdc nha nghien cffu da sff dung lv thuye'l nay de phdi trien cdc md hinh nhan qua nhdm giai thich cdc kd't qud hdnh vi nhff YDOL hoic rdi bd td chffc. Theo thuyel ndy. con ngffdi mang lai nhffng kv vpng va gid tri nha'l dmh cho ndi hp ldm vice, nhdn vidn cd nhidu khd nang d lai hdn khi kv vong vil gid tri ciia hp phu hop \di id chffc.
2.6. .Mdi quan hf giffa MTLV. ST.MC\, CKTC vd YBOL cda cdc nhdn vien CN'TT
Locke (1976) da vde dinh dffpc cac md'i quan he lieh cffe eiia ede nhd nid thid'i vdu trong MTLV tde dpng de'n STMCV . dd la: thu lao, cd hdi thdng ndn. ddng nghidp. gid tri cd nhdn vd cde md'i quan he ciia nhdn vien. Cde ye'u td thdnh phan trong MTL\' Id nhffng chi bdo quan trpng va ed xu hffdng ed nhffng ldc ddng nhd'l dinh mang tinh lich cffe hoflc tieu cffe de'n ke't qua edng viec nhff STM. cam ke't vd YDOL ciia nhan vidn ddi vdi id ehffe (Ollukkaran & edng ^ff. 2012). Cae gia ihuyd't lap luan nhffsau:
Old llnivel HI. Ml LV cd dub hUctng u'ch cue dcn YDOL cua cdc nbdn vien CNTT.
Ciid tbiivct H2- .\TlL\ cd dnh budng u'ch cUc den STMCV Clia cdc nbdn vien CNTT.
Gid ihuyet H3: Ml LV cd dnh liiarin; licb cUc den CKTC ciia cdc nhdn vic'n CNTT.
2.7. .Moiquan hf giffa C\ CT, STMC\. CKTC vd YDOL ciia nbdn vien C.\TT
McKnight A; cdng sff (2009) cho thd'y rdng.
trang thdi tam lv cang thdng trong cdng vide ed tac ddng tidu effc den the chat va tinh than eiia L\ic nhdn vidn CNTT. Khi mdt nhan vien chiu dffng sff c'lng thing tff cdng vide ciia minh do cam thd'y khdng chde chdn vd lo au.
Ngiroe Iai theo Noor (2002). khi nhan vidn ehiu dffng mffc dp cJng thdng irong edng vide thap hp cd mpt khao khat ldn la ird thdnh mdl phan cua td chffc vi kd't qua id cd nhieu kha nang ho cam thav ihu vi vdi cdng viee eua hp hdn.
mong mudn gdn bd vdi td chffc lau dai hdn. Cdc Eia ihuyd't ldp ludn nhffsau:
Gid thuyet H4: CVCT co dnh hudng lieu cifc den STMCV cua cdc nhdn i ten C.\ TT.
Gid thuye'l H5: CVCT co dnh budng lieu cue den CKTC cua cdc nhdn vien OV7T
Gid Ihuyel H6: CVCT ci> dnh buchig lieu cUc dcn YDOL cua cac nbdn vien CNTT.
2.8. Moi quan hf giffa STMCV, CKTC va YDOL ciia nhdn vien CNTT
Porter vd Steer (1974) chi ra rdng ed moiquan he tffdng quan nghich giffa STMCV va y dinh rdi khdi td chffc, ndi each khde. cd mdi quan hd cCing chieu giffa STMCV vd YDOL. STMCV ra't quan trong ddi vdi ba't ky td ehffe nao. Nd dffdc coi Id mdt chi bdo quan trpng ve cam nhdn ciia cdc nhan vien ve CKTC cua hp vdi td chffc ciia hp va dff dodn YDOL hodc rdi bd td chffc. Gid Ihuye't lap Iuan nhffsau:
Gid thuye't H7: STMCV cd dnh budng licb cue de'n YDOL ciia cdc nhdn vien CNTT.
Mowday & cdng sff (1979, irang 226) nhan dinh "nhan vidn cd kha ndng cd niem tin vd sff chap nhan manh me dd'i vdi cdc muc tieu vd gid tri Clia td chffc", TMCV Id mdt nhan id'cd -y nghTa de dff dodn cam kd'l duy tri la ihanh vidn ciia td chffc. Mdi quan he giffa STMCV vd CKTC da dffdc kiem dinh rdng rai cho tha'y STMCV dffdc coi Id lien de cho CKTC, Iffe day cbinh la nhan thffe cua nhdn vien ve cdng viec cua hp dffdc dinh hinh trffdc khi nhan thffc ve td chffc. Gia thuye't lap nhffsau:
Gid Ihuye'i H8: .STMCV co dnh hudng licb cUc de'n CKTC cua cdc nhdn vien CNTT.
2.9. Moi quan he giffa CKTC vd YDOL ciia nhdn vien CNTT (Hinh I)
Nhidu ngbien cffu da khdm pha ra sff tffdng quan giffa gan ke't vdi td chffc va YDOL cua nhdn vidn. Nhdn vien gan bd vdi td chffc se cd YDOL, trong dd ngffdi gdn bd do khdng cd cd hpi Ihay dd) bdi nhffng ldn tha'l do chuyen viec cao se eang cd YDOL. Trong nghien cffu ciia Lazar (2005) da chi ra nhan vien CKTC eao lhi y dinh rdi khoi td chffc thap. Trong dd, nhan vidn cd YDOL cao khi gSn ke't cam xiie va gan ket chuan mffc cua ho vdi to chffc eao Gi
nhff sau: i Ihuyd't lap luan
160 So 1 -Thang 1/2020
QUANTRI-QUANLY
Hlnh t: ^r}h tiUdng cOa I^TLV. CVCT den STMCV, CKTC va YDOL ciJa nhan vien CNTT
Gid ihuye't H9: CKTC cd anb hudng lich cUc den YDOL cita cdc nhdn vien CNTT.
Nghien cffu eiia McKnight & cdng sff (2009) cflng dd cho thd'y rdng, cdc nhan td'trong MTLV vd ddc diem cdng vide cd tde ddng tidu effc dd'n SI/cdng thdng trong cdng vide ciia eae nhan vidn CNTT. Khi nhdn vien ldm vide trong mpl nidi tnfdng vdi sff hd trd tich cffe iff cd'p trdn, tff ddng nghiep. cd chd' Iffdng vd phiic ldi hdp ly. cde ed hiji phdt trien thang tien cdng bang vd rd rang gidp cho hp ed dffde tinh than thoai mdi. ed ddng Il/c hdn trong cdng viec, dieu dd giup bp giai tda iltfdc nhffng dp lffc edng thang tff eac ddc tinh cdng vide tao ra va se dem de'n nhffng tae ddng lich cffe hon dd'i vdi YDOL ciia nhan vidn. Gia Ihuvei de xud't nhff sau:
Gid ihuyel HIO: MTLV cd dnh budng lieu ci/c din CVCT cua cdc nhdn vten CNTT.
3. Thid't kd'nghidn cii-u
Ddi tffdng khao sdt: Tap trung chu yeu la eac nhiin vidn trong ITnh vffe xay dffng vd phdt trien nghe phan mem (chuyen gia CNTT): lap trinh tfng dung, lap trtnh tich bdp, gia cdng phan mem
^^ ttng dung, kiem thff phan mem. dieu hanb.
gidm sdt cdc he thd'ng viln ihong, cdc vi iri quan b ihuoccaclTnh viTc tren.
Phffdng phdp chpn mau thuan lien, dff lidu dffdc tbu thap bdng cdch gffi bang hdi trffc tid'p de'n cdc dd'i tffdng dffdc khdo sat dang cdng ldc tai edc doanh nghiep CNTT tren dja ban TP. Ho Chi Minh. Cac bid'n dffde do theo thang Likert 5 khodngcdch (I - hodn todn khong ddng y de'n 5 - hoan todn ddng y). Da cd 392 bang hdi gii'i di vd thu ve 325 bang hdi hdp Id. Thdi gian Ihffc hidn cudc dieu tra tff ngdy 05/2/2019 de'n ngay 31/3/2019. Cdc khdi niem nghien cffu dffdc kiem djnh dp tin cay bdng he so' Cronbach's Alpha vd kiem dinb gia iri thang do bdng phdn tich nhan id khdm phd (EFA) vd phan tieh nhan id'khang dinh (CFA). Cdc gia thuye'l nghien cffu trong md hinh nghidn cffu ly thuye'l va md hinh dffde kiem dinh bdng md binh hda ca'u true luye'n tinh (SEM).
4. Ke't qua nghien effu
4.L Ket qud kie'm dinh dg tin cqy vd gid tri thang do bdng CFA
Theo lap Iuan ban dau. nhdn id' MTLV dffde ea'u tbdnh tff 5 khai niem (5 yd'u id thanh phan):
sff ho ird Clia ea'p tren. sff ho trd cua ddng nghiep.
cd hdi ndi lam viec. mffc Iffdng, phue ldi. Nhan td CVCT dffde cd'u thdnh tff 4 khdi niem (4 ye'u td thanh phdn): xung dot vai trd, md hd vai trd, qud tdi edng vide, xung ddt cdng vide - gia dinh.
TAP CIJ CONB TIHNG
Kel qua kidm dinh CFA eiia 5 khdi niem trong MTLV cho 94 bac iff do. Chi-square/df = 1 .^S.- <
3. P = 0.000. GFI = 0.932 > 0.8. TLI = 0.955 >
0.90. CFI = 0,965 > 0.9. RMSEA 0.055 < H.OS Tffdng Iff eho kiem dinh gia tri CFA cua 4 khdi nidm trong CVCT cho 71 bJe tffdo. gid tri kidm dmh Chi-square/df = 1.446 < 3, P = 0,008. GFI = 0.955 > O.S. TLI = 0.981 > 0.90. CFI = 0.985 >
0.9, RMSEA = 0.037 < 0.08. Do dd. khing dmh cdc khdi nidm thanh phan eiia MTLN' va CN'CT dap ffng tdt vdi dff lieu khao sdt ihffc td.
Kd't qua phdn lich CFA md hinh tdi ban cho tha'y Md hinhcho836bdelff do. gid ffi kidm dinh Chi-square/dl" = 1.489 < 3. GFI = 0.S53 > O.S. CFI
= 0.947 > 0.90. TLI = 0.940 > 0.9, RMSEA = 0.039 < O.OS Do do. khdng dmh md hinh dap ffng lot vdi dff lieu khao sat thffc id'. Ke'i qua kiem dinh gid iri phdn bidi giffa cac bie'n trong md hinh thj irffdng vdi edc bid'n trong md hinh tdi ban cho thdy. la't ca eae he so iffdng quan ffdc Iffdng lidn kdl vdl sai sd chuan lSE)eho P-value deu < 0.05 nen be -.d tffdng quan c\\d tffng cap khai niem
khde biet so vdi I d dp tin cdv O^'. Do dd, cdc khai niem dat dffde gid tri phdn biei
Kd't qua kiem dinh dp tin cd\ va gia trj thang do eho thd'v ta'l ca cde thang do Iffdng irong md hinh nghien effu ed dp tin cdy tdng hdp bien thien tff 0.753 den 0.901 va phffdng sai riit trich eua cae thang dp lffdng bid'n thien tff 0.509 dd'n 0.730. dieu na\ cho thay md hinh do lffdng Iy thuye't dat do lin cdv can thie't. Nhffng kcl qud CFA tren ddy khang dinh ede khai niem dffde do Iffdng trong md hinh nghien cffu ly thuydt dap ffng vdi nhffng \du eau vc dp tin cdy, dp hdi tu vd gid tri phdn bidt.
4.2. Ke't qud kiem djnh mo hlnh cgnh tranh bdng SEM
Kd't qua phan lieh md htnh canh tranh (lan thff hai) sau khi bac bd gia thuye't H6 (P-value = 0.442 > 0.05) cho thd'y: Chi-square/df= 1,478 < 3.
GFI =0.846. TLI = 0.942 > 0,9. CFI = 0,946 > 0.9, RMSEA = 0.038 <().08. Nhffvdy. md hinh canh tranh tffdng thich vdi dff lieu ngbien cffu khao sdt Ihffe IC. (Hinh 2)
Hinti 2: Ket qua ptian tich SEf\/1 mo hinh canh tranh da chuan hoa
Md hinh ca'u true tuyen tinh C h i - s q u a r e = 1 2 9 7 . 7 7 4 d f = 8 7 8 ; P = .000 C h i - s q u a r e / d f = 1.478
© © (?) © G ) GF1= .846 ' • " '-•• - - " " " " J C F I = .946 R M S E A = .038
QUANTR!-QUANLY
Kie'm dinh eae gia ihuye't cbo thd'y nhffng md'i nWng quan dffdc gia thuye't trong md hinb canh (ranh deu dffde khdng dinh bdng kiem dinh md hinh SEM. Kd't qua ffdc Iffdng dd chua'n hda cua cae tham sd' chinh cho thay md'i quan be nhan qua trong md hinh deu cd y nghia thd'ng kd vi deucd gid tri P<0.05 va cdc thang do Iffdng ciia cic khdi nidm trong mo hinh dat gid tri hen he ly ihuvei (Bang 1)
y kidn ddng gdp ciia nhdn vien trong edng viee la phffdng thffc nang cao gia tri cam nhan ve vai trd Clia hp ddi vdi td chffc, tffdd giup cho bp cd sff Iff tin, dffde tdn trpng, tin tffdng. ra sffe cd'ng bidn vd ddng hdnh eiing to chffc. Td chffc can xdy dffng mdi lien ke't giffa thanb vien trong id giup cho nhan vien cd nhieu hffdng nhin thien cam vdi vdi ddng nghiep. Nhd quan tri can \ay dffng mpl mdi trffdng cd nhieu cdhdi thing tidn.
Bang 1. He so h6i quy cua cac moi quan he trong nno hinh cqnh tranh
WE -• JSlr WE -> JSlr JSlr -> JS JSlr->OC WE->OC JS->OC JS->ITS OC - . ITS WE->ITS
H$ so chuan hoa -0 477
0 367 -0.537 -0.373 0.262 0.258 0.180 0.433 0.207
S.E.
0.101 0.09 0.084 0.134 0.124 0.139 0.121 0.087 0.137
C.R.
-5.347 4.617 -6.363 -3.827 3.275 2.537 2.173 5 287 2.524
P 0.000 0.000 0.000 0.000 0.001 0.011 0 030 0.000 0.012 Ngudn: Kel qud lU xU ly sd lieu dieu tra cua Idc gid
5. Kd't luSn va ham < quan trj
Kd'l qud nghien cffu da cho tha'y nhffng ye'u td' cS'u thdnh ndn mdt MTLV (sff hd trd ctia ea'p Irdn. sff hd trd eiia ddng nghiep, cd hpi ndi Idm vide, mffe Iffdng, phiic ldi) va cdc ye'u td' tbdnh phan cdu thdnh nen tinh ddc thfl ciia CVCT (xung Ji'i\aiim, mdho vai trd. qud tai cdng vide, xung dgt cong vide - gia dinh) la nhffng gid tri thie't thi/c va minh ehffng rd rang nhu'ng va'n de quan trong doi vdi td chffc Id cic doanh nghiep CNTT trong Ihdi cudc cdch mang khoa hpc cong nghd loan cau.
Nha quiin tri edc doanh nghiep CNTT can hoaeh dinh cdc chie'n Iffdc cu the\ nd lffc thffc hien va duy trt ngudn nhan Iffe Clia td chffc thdng qua vide \av dffng vd cai thien mdt each c6 ke' hojch va ddng bp cdc ehinh sach nhan sff, can CO nhffng quan tdm hd trd mot cdch phu hdp. ddi
^iJcdngbdng. khuye'n khich vd ghi nhdn nhffng
eanh tranh cdng bang, dao tao vd pbdl tnen cdc ky nang chuyen mdn theo dinh hffdng duy tri vd phdl trien ngudn nhan lffc eiia td chffc, de dam bdo cha'l Iffdng chuydn mdn ctia ngffdi laoddng, giup eho nhan vidn cd dpng Iffc thuc day nhieu hdn vd vide the hidn nang lffc, cd'ng hid'n eho td chffc.
Nha quan tri doanh nghiep CNTT can thay doi tff duy quan nidm Vidl Nam Id nffdc dang phdl trien. ngudn lffc ddi dao. chi phi Iao ddng re ndn cd the khde phue vd'n de thie'u hut nhan lffc vd chat Iffdng cao hdn thdng qua vide tuyen dung ngudn lffc mdi. quan diem nay dan tdi linb trang ngffdi lao ddng cam thd'v ho khdng dffdc coi trpng lai ndng va cdng sffe bd ra vd kd't qua hien nhidn Id YDOL se su> giam he qua la ngudn lffc lao ddng bie'n ddng. hieu qua hoal ddng eua td ehffe bi anb hffdng vd sffe canh tranh trong vide thu hut ngudn lffc so vdi cdc doanh nghidp kbdc bi suv
lAr Cli CONG IltfllllG
giam \ i v a \ . vide ehi ira ihit lao xffng dang vdi chat lu'dng vd hieu qua edng vide ma nhdn vidn dat dffpc. cung nhff vide eai ihidn cac che'dd phue ldi eho nhan vien Id van dd thid't yd'u md doanh nghidp can chu irong
Doanb nghidp C.NTT can \dv dffng va cai tid'n quy trinh van hdnh. quy trinh \dv dffng vd phdi tricn phan mem iheo cdc tidu chuan qud'c te' sao eho phu hdp vdi mdi irffdng ciia to chffc nhdm
giam ihieu ldi da nhffng xung dot. Cdn ed sff phdn bd hdp ly vc ngudn Iffe. thdi gian. khd'i Iffdng cdng vide, linh ddng v d ban che bd budc guip eho nhdn vidn ed dieu kidn thu xep hdp lv ddi vdi nhffng linh hud'ng khd khan, giam sff qud tiii Irong cdng vide va sff xung dot giffa edng viec - gia dinh vd tdng sff thoai mai cung nhff kich thich linh than Iam vide v a cd'ng hid'n ciia nban vien CNTT cho td ehffe •
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Ngay nhSn bai: 12/12/2019
Ngdy phan bi^n danh gla va siJa chi?a: 22/12/2019 Ngay cha'p nh§n dang bai: 2/1/2020
Thdng linldc gla:
1. ThS. NGUYfeN THANH TUAN 2. PGS.TS. HO TIEN DUNG
Trffcfng Dai hpc Kinh te'TP. Hd Chi Minh
FACTORS IMPACT THE JOB SATISFACTION, THE COMMITMENT TO THE ORGANIZATION AND THE INTENTION TO STAY OF STAFF WORKING IN HO CHI MINH CITY'S INFORMATION INDUSTRY SECTOR
• Master. NGUYEN THANH TUAN
• Assoc.Prof.Ph.D HO TIEN DUNG University of Economics Ho Chi Minh City
ABSTRACT:
This research is to explore, measure, lest casual relations and assess the impact of work environment and work-related stress on job satisfaction, commitment to the organization and the intention to stay of the information technology's staff . The results show that the working environment has a direct positive impact on the job satisfaerion. the commitment to Ehe organization and the work-related stress directly and indu-ectly affects the intention to stay through the job satisfaction and the commitmeni to the organization factors. Work- relaied stress negatively affects the job satisfaction and the commitment to the organization, and indirectly impacts the intention to stay through tthe job satisfaction and the commitmeni to the organization facotrs. In addition, the job satisfaction positively and indirectly affects the intention to stay through the commitment to the organization factor
\^hiie the commitment to the organization positively affects the intention to stay.
Keywordls: Working environment, job sadsfaction, commitmeni to the organization, intention to stay, information technology.
