Nội dung và yêu cầu cần giải quyết trong luận án (lý thuyết, thực hành, số liệu tính toán và hình vẽ). Nhiệm vụ chuyên đề là: Nghiên cứu các lỗi phát âm thường gặp và đề xuất giải pháp nâng cao kỹ năng nói của nhân viên lễ tân tại khách sạn Sea View. Nội dung hướng dẫn: nghiên cứu các lỗi phát âm thường gặp và đề xuất giải pháp nâng cao kỹ năng nói tiếng Anh của nhân viên lễ tân tại khách sạn Sea View.
MẪU BÌNH LUẬN CUỐI CÙNG GIẢNG VIÊN Họ tên đầy đủ của giảng viên: Phạm Thị Thủy. Tinh thần, thái độ của sinh viên trong quá trình làm luận văn tốt nghiệp. Tôi xin gửi lời cảm ơn chân thành đến những người đã giúp đỡ tôi trong thời gian tôi thực tập tại khách sạn Sea View cũng như nhiều cá nhân đã hỗ trợ tôi thực hiện báo cáo tổng hợp.
In addition, I would like to thank the members of Sea View Hotel or their kind cooperation.
INTRODUCTION
- Rationale
- Aim of the study
- Research
- Scope of the study
- Design of the study
To study this problem in depth, the author therefore conducted the research entitled: "A study on common pronunciation errors faced by receptionists at Sea View Hotel". It also helps receptionists to be aware of the pronunciation problem and gives some suggestions to deal with their ending sound errors. Therefore, this research will focus on the most common pronunciation errors of receptionists at Sea View Hotel which is ending sound.
The author will focus on five common sound termination errors from the survey questionnaire chosen by 25 receptionists from Sea View Hotel. The author hopes that this study will be a useful material for any receptionist dealing with this issue and will help. The survey questionnaire will be conducted to find out the most common ending sound errors that receptionists at Sea View Hotel tend to make when speaking.
This section concludes the results from the research into ending receptionist noise problems at Sea View Hotel in Part 2.
DEVELOPMENT
THEORETICAL BACKGROUND
- Introduction
- Pronunciation
- Definition
- The importance of pronunciation
- What is English pronunciation error?
- Consonants
- Definition
- Classification and description of consonants
- English ending sounds
- Definition
- Ending sound errors
According to the AMP Fact Sheets from the AMP Research Centre, students with good pronunciation in English are more likely to be understood, even if they make mistakes in other areas, while students whose pronunciation is difficult to understand will not be understood, even if their grammar is not good. perfect” and “Yet many adult learners find pronunciation one of the most difficult aspects of. Consonants are also defined as “A speech sound that is not a vowel; a letter of the alphabet representing a speech sound produced by partial or complete obstruction of airflow due to a constriction of the speech organs”. Dentistry: are the sounds produced when the tip or blade of the tongue touches the upper front teeth.
Alveolar: are the sounds produced when the tip or blade of the tongue touches or approaches the alveolar ridge. Retroflex: is the sound produced with the tip of the tongue curling back towards the back of the alveolar ridge. Palate - alveolar: are the sounds produced with the tip or blade of the tongue that come close to the area between the back of the alveolar ridge and the front of the hard palate.
Palatal: is the sound produced with the front of the tongue close to the hard palate. Velars: are the sounds produced when the back of the tongue touches the soft palate. Glottal: are the sounds produced without active use of the tongue and other parts of the mouth.
Lateral: is the sound made when airflow is obstructed at a point in the middle of the oral canal, with incomplete closure between one or both sides of the tongue and the palate. To make it easy to understand, 'end sounds' are sounds that occur at the end of the word. If there are no consonants at the end of the word, it has a coda zero.
When there are two or more consonants at the end of a word, the terms "pre-final" and "marital" consonant are used. According to Mark (2008), sound ending errors can be defined as “the incorrect pronunciation of the final consonant in a word”.
THE STUDY
Participants and purposes of the survey questionnaire
Design of the questionnaire
Question 1, question 2 and question 3 are about the receptionists' attitude towards English, it is denied that pronunciation plays the most important role in English speaking ability in general and the importance of pronunciation in particular. Question 4, Question 5 and Question 6 are designed to find out the receptionists' interest in pronunciation, as well as their experience and frequency of making pronunciation mistakes when speaking English. Question 7, question 8 and question 9 get information about some common pronunciation mistakes that receptionists make when speaking.
Findings and discussion
- Data analysis
- Receptionists’ ending sound errors
The results in Chart 1 show that four skills, including listening, speaking, writing and reading, are all emphasized in language learning, but the chart above shows that speaking is the most favored skill by receptionists at 48%. This proves that the number of receptionists who like to speak is the highest and they certainly like to speak English, although the number of receptionists who like to read is also quite high. As shown in graph 4, most receptionists like pronunciation and this amounts to 62% of the total.
There are 25% of receptionists who like it a lot and 12% of them feel that the pronunciation is normal and only 1% of them hate it. The result of the questionnaire survey makes it clear that the number of receptionists who have taken pronunciation lessons is quite low. It represents about 30%, while the number of receptionists who have not yet attended any pronunciation course is more than 70% of the total.
Most of them (51%) often have a pronunciation error and there are 44% of them who sometimes have problems with pronunciation and 10% of receptionists who always do it. Meanwhile, only 4% of receptionists rarely avoid pronunciation mistakes and only 1% of them never face pronunciation problems. This is because they find some endings difficult to pronounce and questions 7 and 8 are carried out to find out receptionists' most common endings.
This means that most receptors have the same difficulty pronouncing these endings, especially the final /dʒ/ sound. In question 5, the number of receptionists who have not attended any pronunciation course is a very high percentage (21%). From the table above, it can be seen that playing games and singing English songs are the favorite solutions of most receptionists.
From the receptionists' point of view, many admit that they do not agree with doing exercises in textbooks, this accounts for 12%. The number of receptionists who are interested in transcribing words is therefore 50% and 15% of receptionists do not agree with this solution.
SUGGESTIONS TO DEAL WITH RECEPTIONISTS’
Below are some examples to illustrate the /dʒ/ sound: Orange, bridge, jelly, juice, container, vegetable, jam, filling, giant. The first step to pronounce this sound is to put their tongue between their teeth and then blow air without using your voice. Some examples to practice this sound: Teeth, path, me, breath, bathroom, thumb, three, theater, month, health, thick.
If you want to produce this sound, you must first practice the sound /ʃ/ and then use your voice to make /ʒ/.
Suggested solutions to avoid ending sound errors and have good
- Suggested tips
- Games and exercises
- Tongue twisters
- Good books for pronunciation
- English songs
When you first hear it, it is obvious that speaking English will not be as difficult as the first few days. Finally, you would pronounce the "u" consonant longer, and for the second sound, the "ờ" in "kờ" would disappear and "se" would be pronounced as "lu k". You hear every sentence in the video and parody and record your words.
When you mime, don't forget to imitate how most people say it: from their voice up and down, focusing on the sounds, the words, the sound or the pause. To overcome errors in English pronunciation, receptionists must first of all respect the fundamental differences between English and Vietnamese to break the knowledge and influence of their native language on learning English. At the same time, in breaking old stereotypes, it is also time to create new habits by practicing new ways of listening, new speaking and new methods of pronunciation.
It can help them improve pronunciation and also make them feel interesting and animated. Finding the homophones that match, and dragging them next to each other, are all things receptionists have to do in these types of games. It's a really fun way to improve your English pronunciation and spelling at the same time.
It helps receptionists express themselves clearly and confidently by training them in the key areas of pronunciation. This is a great book for teachers to use as a classroom handbook as there are many exercises that teachers will find useful in the classroom. It is better for receptionists as the 2 included CDs do not say all the words and exercises.
This book also helps you learn the IPA because it uses the IPA symbols to help explain American English pronunciation. That's why learning and singing English songs is a perfect way to practice pronunciation and learn more vocabulary and structures. In short, using English songs to practice pronunciation is a good way and has a lot of support from receptionists.
Therefore, the song below will be a perfect example to practice pronunciation including the sounds /dʒ/, /tʃ/ /θ/, /ʃ/, /ð/.
CONCLUSION
Dear Receptionists at Sea View Hotel, This survey questionnaire is designed to find out your attitude and awareness towards the importance of pronunciation in the English language, as well as some common pronunciation mistakes you have to face when speaking English in the classroom. Your answers will be collected and used for my research entitled: "A survey of common pronunciation errors and recommended solutions to improve receptionists". The Status of Final Consonant Clusters in English Syllables: Evidence from Children Journal of Experimental Child Psychology Volume 64, Number 1, p.
The most favorite skill of receptionists at Sea View Hotel
The percentages of important factors in speaking
The importance of pronunciation in English speaking
Receptionists’ interest in pronunciation
Receptionists’ experience in English pronunciation
Receptionists’ frequency of making pronunciation mistakes
Receptionists’ common pronunciation mistakes
Receptionists’ reasons for difficulties when pronouncing ending sounds23
