QUANTR!-QUANLY
XAY D I J N G G I A I P H A P PHAT TRIEN VAN HOA TO CHlfC DE CAI THIEN HIEU QUA
CONG VIEC CUA NHAN VIEN NGAN HANG QUA CHIA SE TRI THLfC
• CAO THANH B I N H
TOM TAT:
ChuySn de neu quy ttmh nham xSy dung ehinh sach phat tri^n van hda de cai thien bieu qua cdng viec ciia nhan vien ngan hang qua chia se tri tbdc. Noi dung de cip dS'n anh hudng cda van hda t6 chdc d6'n hieu qua cdng vi6e cua nhan vien ngan hang, tieu cbi danh gii bieu qua cong viec trich t£f md Mnb hoi quy ciing nhtt each thdc lUa ebon chinh sach. Quy trmh AHP dddc su" dung nhU mot cdng cu de danh gia va Ida chon giai phap vdi dif Ii6u dau vao do la ehinh sach hidn tai eua td chdc, kinh nghiem ebinh sach the gidi ciing nbu md hinh nhan to' tae ddng den hieu qua cong viec dddc xay dUng bdi tac gia. Ke't qua, ehinh sach tii' m6 binh AHP dtfdc cSn nhac dtfa vao di^m sd'va dd nhay.
Tuf khoa: Qui ttinh AHP, xay dUng ebinh sach, ma Iran diem so sanh cap, chia se tri thu'c, bi6u qua cdng viec, phSn tich hoi qui.
1. Dat vlfn &i
Trong bd'i canh nUdc ta hidn nay, viee phdt ttien van hda to chdc ngay cang dang dUdc cac nha quan tri cbii trong, nhat la phat trid'n van hda giup chia se tri tbdc trong doanh nghiep nham phat trien td'i da nang Idc lam viec cua nhan vien cdng nhtf cai thien hidu qua cdng viec. Hien chtfa ed nhieu nghien edu giup eho doanh nghiep nSng eao banh vi chia se tri thdc ttong doanb nghidp, dae biel la d ngan hang. Cae giai pbap phat trien van bda doanh nghiep irUde day it de cap de'n viec day manh chia se tti thdc.
Nghien edu nay cd muc tidu xay dung cbinh sach phap trien van hda chia se tri tbdc trong ngan bang thtfdng mai co phin tren dia ban thanh phdHd Chi Minh vi muc tidu nang eao hieu qua cdng vide.
2. Cd sd hinh thanh giai phap
Sd dung ket qua eua Chuyen de 2 [2018, 9]
dtfdc thtfc hien vdi ed m5u n = 250 ed dtfdc mo hinh Ciic nhan id' tae dong de'n bieu qua cdng viec thong qua chia se tti thdc nhUdUdc mieu ta d Hinh 1 va Cdng tbdc 1.1.
Hinh I: Nhdn to' tdc dong den hdnh vi chia se tri thifc (9)
Cd edu to chL/c (0.558)
I Djnh hUdng dau ro (0,112) k ^ \ / " ' ^ " ^ qua
\ cong J Vviecy sa lanh dgo (0.104)
Md do cdi md (0.098)
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TAP CHi CONG THtfGiNG
Y = 2.992 + 0.104 x LS + 0.558 x OS + 0.112 X 0 0 + 0.098 X OP (1.1) Ttf md binh boi quy tren, de tang bieu qua cdng viee can day manh c^c nh^n td' Co cd'u td chdc (OS), Djnh hudng dau ra (00), Su lanh dao (LS), Mdc do cdi md (OP) dtfa tren viec hoach dinh chinh sach vTmo.
Xay dung ebinb sach tbeo quy trinb dtfdc trinb bay d Hinh 2 vdi cae btfdc eu the nhtf sau.
Budc dIu tidn de xac dinh tidu chi (nhan id') cung ttong so' sd dung de danh gia ke't qua dtfdc trich til md hinh eua Chuydn de 2 [2018, 9].
Budc thd hai liet ke chinb sach tCf cae nguon:
Chinh sach hidn tai, chinh sach ttf md binh va kinb nghiem chinh sach cua the'gidi.
Btfdc thd ba bao gdm bai pha dd la; tie'n hanh lUa ebon va danh gia chinh sach.
Chinh sach dtfdc Itfa chon cud'i cung dUa iren vide can nhac d did'm so' va dd nhay dd'i vdi tidu ebi.
Hinh 2: Qui trinh AHP ho trd viec xdy dtfng chinh sdch day manh viSc chia se tri thQc
Bircrcl -Tiich Irong so tii mo hinh ci
Bir&c 2 - Liet ke chjnii sach
Trich trong so nhan to tu mo hinh hoi qui
i
Chinh sach hien tai
JSmngviji
<chinh sach tfc-
Chinh sach tir mo hinh Hoi qui 1)01
Bir&c 3 - E)anh gia cliiiih sach
Kinh nghiem the gioi I>MtBai),My,Difc
Chon lira chinh sach QideinhAHP
1
f Kk thiic J
3. Chinh sach hidn tsii 3.1. Dinh hudng ddu ra
De nhjin vien boan thanh lot cong vide dung ban, ngan hang vi du la SHB [2017,3] da cd ehinh sach nang Itfdng e§'p bSe dinh ky hang nam cho can bo nhan vidn ngan hang dUa vao danh gia xep loai Al, A2, va B. Nhan vidn Iam vide tai ng§n hang dUde di hua'n luyen cac ky nang chuyen mdn nghiep vu ttf van khach hang va xu" ly cdng viec, Ke't qua dao lao dUdc danh gia thdng qua mdc do hoan thanh cdng viec sau kbda dao tao.
Chinh sach cua NgSn hang Thtfdng mai Co phan Ddng Nam A [2018, 5] giup nh§n vien mdi vao dinh htfdng dtfdc each lam viee va quy trinh.
Cae nhSn vidn mdi gia nhap SeABank deu dUdc tham gia Idp dao lao bdi nhap vdi tdn goi SeA- Weleome [2018, 5], kbda dao giup cae nhan vien mdi gia nhap hieu quy trinh lam viec, dUdc hudng dSn d l tu lap ban kd' hoach phat trien ca nhfin de dinb hudng ban than, ttao doi tri thu'c, ebia se kinh nghidm lam viec ttf nbiing nhSn vidn ki eUu. Kbda hoe eon giup nhan vien mdi tang ctfdng ky nang giao tid'p, ky nang pbd'i bdp va lam viec nhom de bda nhap. Do'i vdi nhSn vidn dang lam vide lai SeA Bank, ngan hang cd cac chinh sach thang tie'n dtfa vao kd't qua danh gia bieu qua hdan thanh cdng vide dung ban va xd ly tinh hud'ng phat sinh trong thtfc te.
Dinb htfdng dau ra cua TMCP Ky Thtfdng Viet Nam (Techcombank), [2010, 10] nban vien dtfdc danh gia thanh tieh qua bang tieu chuin danh gia.
So' did'm dtfdc tinh bSng each nhan be sd' cua cac tieu ehi vdi mdc dd hoan thanb ttf 1 de'n 5. Vide danh gia xd'p loai nham giup nban vidn cd' gang bdSn thanh td't cdng viec
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dung ban va biet dtfdc cong vide minh can thtfc hiend nganhang.
Nghien edu xem chinh sach Dinb htfdng dau ra la dau vao eua qui ttinh AHP va goi bang thuat ngtf ebinh sach hien lai v l chia se tri thtfc tae dong de'n hieu qua cdng viee, ky hieu la CSI.
3.2. Su lanh dao
Chinh sach bidn tai, Stf lanh dao cua ngan bang flitfdng mai co phan d TP. HCM bao g6m cae thanh to nhu dtfdc trinh bay d Hinh 3 [2018, 18].
Hinh 3: Thdnh phan cua chinh sdch Slf lanh dgo (18)
Tao CO hoi cho nhdn vien hoc tap vd ndng cao kie'n thdc chuyen mdn
Hien nay, h^u het tS't ea cac ngan hang thtfdng mai CO phan d TP. HCM din dang ^p dung ebinh sach dao tao nhan vien hang nam nham on dinb so'Itfdng nhan stf, giup nhan vidn nang cao chuydn mon, cap nhat kien thu'c mdi nham bat kip nhu eau ddi mdi. NbSn vien Ngan bang SeABank mdi nam dUde dtfa di dad tao hai lan eac khoa hoc ngan ban ve nghiep vu ngan bang. Nhan vien cua ngSn hang VietinBank [2018, 11] dUdc dad tao qua cac khoa dao lao trtfc tuye'n (E-Iearning), live-meeting, video conference; VietinBank eon ehii trong dao tao qua thUc te' cdng vide (on-job-training).
Giup nhdn vien phdt trien ky ndng vd ndng lUc gidi quyet cong viec
Ngay 10/10/2018, Vien nban lUe ngan hang tai chinh to' chtfc Hdi thao thtfdng nien - khu vUc ASEAN vdi chu de 'Lanhdaostf tbay d^i'. Tai hoi thao nay, dng Douglas Jackson [2014, 2] da chia se "Ngay nay, can thu hep khoang each gitfa eac
lanh dao va ddi ngu nhan vien giup nang cao stf gan ke't mot each dang ke, tao ra ihanh ticb vtfdl trdi eho ddanh nghiep". Hau he't doanh nghiep trong Imh vUe ngan hang hidn nay nbtf ngan hang Vietcombank, Techcombank, OCB [2014,14], VP- Bank [2019, 15] va cac ngan hang khac dang ap dung chinh sach thu hep khoan each ma dng Dou- glas Jaeksdn da ebia se. Chinh sach nay giup nha lanh dao chu dong tUdng lac vdi nhSn vien, giup nhan vidn phat trid'n ky nang va nang lUe giai quye't cdng vide.
Lanh dao cd ndng lUc, tdm nhin vd khd ndng dieu hdnh
Ngoai ra, dng Douglas Jackson eon cho rang lanh dao can c6 tim "nhin xa ttdng rong". Hidn nay Ngan hang SHB hudng de'n sd dung lanh dao cd tam nhin, phat trien ngan hang ibanb tip doan tai ehinh manh theo chuan qud'c td'. Lanh dao Ngan hang SHB, hudng dd'n sd dung lanh dao cd thidn hudng phat triln mang Itfdi rdng khap toan qud'c va qud'c te' nham mang dd'n eho dd'i tac va khach hang cae san pha'm dich vu ddng bd, lien ich vdi ebi phi hdp ly, cha't Itfdng dich vu eao. Ben canh dd, Ngan hang Ban Viet la ngan hang nhd nhtfng lanh dao ed tam nhin chie'n Itfdc Itfdc gian va hien dai bda cac qui trinh, tbu luc. Lanh dao Ngan bang Ban Vidt phai bid't each chon phan khue ebo ngSn hang minb (thtfdng la doanh nghiep vtfa va nho) de dau tu da dem ve thanb cdng cho ngan hang [2014, 2].
Lanh dao ludn giup dd, gidi ddp thdc mac vd ddng viin nhdn vien
Hau hd't eac ngan hang tren cQng ap dung chinh sach tham hdi nhan vidn. Ngan bang OCB ed chinh sach tham hoi nban vien bang each, mdi ngay nha lanh dao danh ra mot tid'ng chu ddng tham hdi, budng din nhan vien trong viee giai dap cac tbac mac va nang eao nang itfc giai quye'l cdng vide.
Hudng ddn nhdn vien tu tim gidi phdp cho cdc vdn di cua minh
Hau he't eac ngan bang tren dia ban TP. HCM d^u ap dung chinh sach lanh dao co ttaeh nhiem budng din, kem cap nban vidn, nhat la nhSn vidn mdi giup nhan vien giai quye't van de. Ngan hang Vietcombank da ap dung ebinh sach nay bang each, trong gid lam lanh dao ed trach nhidm lUdng lac vdi nhan vien. Ho se phat hien ra vS'n de nban vien dang gap phai va ehi ra ebd sai, sau do htfdng
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lAP CHl CONS IHtftfNE
dan nban vidn tU tim giai phap giai quyd't cho cac van de eua minh [2017, 13].
Ddi jci? cong bdng vd luon ghi nhan nhixng y kien dong gop cua nhdn vien
Ddi ngd lanh dao eo vai trd quye't dinh trong sU thanh bai eua ba't ky to chtfc nao. Vi vay, lanh dao can cd stf cdng bang trong viec danh gia nban vidn, lao sU kinh ne cua nhdn vien dd'i vdi lanh dao. Ngan hang HDBank, VPBank... cd ebinb sach nhdn vien dUdc quyen khid'u nai Idn lanh dao cap cao ne'u lanh dao cap dUdi dd'i xiJ khdng cong bang,
Nghien ctfu cho rSng eac nhin id' ndu ttdn ed tae dong de'n Stf lanh dao nen xem cbinh saeb lanh dao hien tai la dau vao cua qui trinh AHP va goi bang thuat ngit chinb sach lanh dao hidn tai tac dong den chu d^ chia se tri thdc ndn anh htfdng den hidu qua cdng viec, ky hieu CS2.
4. Chinh sach tuf md hinh 4.1. Cdcdutdchdc (OS)
Theo Kalsom SaUeh va Syed-lkhsan 1'2017, 12]
lap luan rang vide chia se tri thtfc dat dUdc bieu qua cao khi thdng tin dtfdc Itfu tbong mdt each dd dang trong loan to' ebtfc nhd cd ca'u to cbtfc chuyen dan cd eS'u to chdc sang dang mang Itfdi, vi no ed tinh nang ddng cao, hd ttd td't eho viec chia se tri thtfc. Cd thd' thi die'm xay dtfng mang xa bdi de khuye'n kbieh vide giae tid'p gitfa eac nhan vidn, qua do nam bat va ho trd dong tbdng tin/tri thtfc phi ehinh thdc. Tao dieu kien eho nhan vien tham gia trong viee ra quyd't dinh va giam ranh gidi gitfa cae cap trong td chtfc de cho phep thdng lin Itfu tbdng dd dang bdn theo ca chieu doc va chieu ngang. Kip tbdi nSm bat dtfdc tam ttf, tinh cam cua nhan vidn dd' khuye'n khich, dong vien ho trong vide ebia se tri thtfc gdp phan vao stf thanh cdng cua loan bd to' ebtfc.
Bd' tri cac phong ban va bd phan quan ly: To' cbtfc sSp xd'p cac phong ban chtfc nang thudng ttfdng tac cdng vide vdi nhau canh nhau. Cae phdng ban chtfc nang cao hdn se bd' tri tai ndi cao bdn, cd du khdng gian di lai tUdng lac gitfa cae phdng ban.
Co cau td chdc linh hoat
Chuydn ddi manh me ttf mot ngan hang truyin thd'ng thanh mdt he thd'ng ngan bang hdp nhat theo htfdng ngan hang da nang. Hoi sd ehinh kid'm so^t cae san pha'm, eac ke hoach tai ehinh cho ttfng nhdm
khach hang mue tieu thong qua eac kdnh phan pbd'i.
Vi viy, hdi sd chinh se trd nen idn hdn, trvic tie'p kinh doanb mot so'boat ddng chie'n lUdc: kinh doanh tien te, lin dung mon Idn, tai trd thtfdng mai. Cac ciii nhanh dtfdc coi nhtf mot kenh phan pho'i va ban hang eho bdi sd chinb, se tbu hep ea ve chtfc nang, nhidm vu, qui md va pbam vi boat dong [2006, 17].
Ca edu td ch^c phii hap cho viec di chuyen giao tri thdc
Chuydn de di xua't cai thidn cd eau id ehtfe theo id'i hoan thien khung phap ly, ed chd' van hanh.
Cac cS'p quan ly ed the anh htfdng de'n can bo nhan vien de tao ra tri thtfc mdi trong ndi bd ngan hang, ciing nhtf ddng vai ttd htfdng dan trong vide chia se tri thtfc. Ben canh do, stf ung hd eua quan ly giup dd can bd nhan vidn xay dUng nen cac quy tac va each thtfc de cac thanh vidn chia se tri thtfc. Trong nghidn ctfu eua tac gia, md'i quan be tich etfc gitfa stf quan tam ciia lanh dao va hanb vi chia se tri thdc ed the' do sU cam ke't thtfc td' cua cae quan ly ttong qua trinh lam vide vdi can bd nhan vien.
4.2. Mdc do cdi md (OP)
Nha lanh dao e^n ed ehinh sach do la cuo'i gid lam viee, lanh dao can hop va giai dap thac mac va cae van de ngay bdm dd nhan vien chtfa giai quye'l dtfdc, giup nhan vidn vtfa ed thdi gian tUdng t^e vdi cap trdn va cung cd the hieu dtfdc vS'n dl ma nhan vien dang gap pbai. Ne'u cdng viec qua kbd, can nbieu ngtfdi giai quye'l ttong bud'i hop, nha lanh dao c^n ydu eau thdm ngUdi hd ttd.
Can tao ra mdi trUdng lam viee than tbien nham lam tang do edi md gitfa eac nban vien nhtf:
cung cap eac khdng gian rieng de nhan vien cd the thtfdng xuyen trao dd'i vdi nhau, to chtfc cac stf kidn cdng dong de nhan vidn hieu nhau hdn, lao b^u khong khi lam viec thoai mai de giam bdt cang thang, khuyd'n kbieh nhSn vien thUdng xuyen dua ra nhffng y ttfdng mdi va suy nghT van de d nbieu khia canh khae nhau.
Nang cao mtfc dd edi md cung giup cai tbien bieu qua cdng viec. Thtfc hien bSng each tao ra mdi tttfdng lam viec cdi md, cdng bang va tin cay dd" moi ngtfdi vui Idng va "yen tam" trong viec chia se kid'n thtfc va thdng tin ed lidn quan de'n cdng vide eua minh.
Cac chinh sach Cd eau id cbtfc (OS) va Mtfc do cdi md (OP) dtfdc Itfa ebon la dau vao 3 va 4 cho quy trinh AHP dtfdc ky hidu la CS3 va CS4.
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Hinh 4:
J:
X
5. Kinh nghiem chinh sach cua the gidi 5.1. Kinh nghiem qudn ly thdnh tich cua My De danh gia hieu qua hoat ddng, nhieu chinb quyin My da sd dung pbUdng pbap the didm can bang vdi 4 tidu chua'n:
1. Dinh hudng khdch hdng.
2. Dinh hudng tdi chinh.
3. Dinh hudng qud trinh hoat dpng npi bp.
4. Dinh hudng hodn thien vd phat trien.
Bai vid't "Quan ly nhan luc ttong doanh nghiep My"
[8] da ham y s^ dung 3 ehinh sach nhu dUdc trinb bay sau day de dS'y manh vide chia se tri thtfc.
1. Cong viec vd md'i quan he.
2. Hiiu qud toi uu.
3. Ddo tao.
5.2. Kinh nghiem cua Ddc Quan tri chia se tri thtfc cua Dtfc dtfdc trinh Laura Martina Zurbeiden [2017, 16], bao ham nhtfng chinb sach sau;
1. Tap tnmg vdo muc lieu vd coi trpng trao doi true tiep.
2. Gid lam viec chi de lam viec.
Kinh nghidm chinh sach ciia My va Dtfe dtfdc gop chung lam dau v^d thtf 5 cua qui trinb AHP dUdc ky hieu la CSS.
5.3. Kinh nghiem cua Nhat Bdn
Theo tae gia Hiing Anh [2017, 1], nang suat Iam vide ciia ngUdi Nhat ga'p 39 lan ngtfdi Viet Nam nhd vao viec ap dung cae chinh sach sau.
1. Cong viec Idm tron ddi.
2. Su tham gia cua nhdn vien trong qud trinh ra quyet dinh
3. Nhdm kiem tra chdt luong.
4. Lam viec theo nhdm.
Kinh nghidm chinh sach eua Nhat la dau vao 6 ciia qui trinh AHP dtfdc ky hidu la CS6.
6. Ltfa chon giai phap
Sd dung qui trinh AHP de Ida chon ehinh sach nhtf dtfdc trinh bay d Hinh 4. Bat dau bang viec xac dinh tieu ehi danh gia muc lieu. Nghien edu
lUa chon tieu ehi danh gia muc tidu dUa vao md binh hdi qui da dtfdc neu d Hinh 1. Tidu chi danh phtfdng an bao gdm: Cd ca'u td chdc (OS), Dinh htfdng d^u ra (00), Stf lanh dao (LS) va Mdcdd edi md (OP) vdi trong so'lan Itfdi la 0.558, 0.112 0.104, 0.098 [9].
Qui trinh AHP de lUa chgn chinh sdch (^ Bat dan ^
I
Xac duiji lieu clii claiili gia phiicaig an
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Piian ticli do iilipy cCia phuang EU
Liia chpn phiroiig a.
Tnen kbai theo qui trinh AHP neu d Hinh 4, dtfdc kd't qua ttong so' chuan boa ttinh bay d CQng thdc 1.2 bdn dudi.
Bang 1. Trgng sd chudn hoa cua nghien cOu
Co cau to chdc Dinh hudng dau ra
Su lanh dao Mddocdimd
/ 0.538 ' 0 20 , 0,18
\ 0 082
Diem so cua cac phLTdng an theo loi so sanli cap dura tren tieu chi Cd ca'u td chu'c AvKJc trinh bay d Bang 2. Ch! so do tin cay cua ma tran nay CR = 0.03 < 0.05 nen di6'm nay cd y nghia thd'ng ice d d miic y nghTa a = 5%.
TUdng ttf, ngtrSi nghien cttu tie'n hanh nhap dietn cho sanh cap theo cac tieu chi cdn lai do la Dinh hi/dng dau ra, Sil lanh dao, Mu'c do cdi rnd vao phan mem Expert Choice de du dit lieu d,iu viio cho qui trinh AHP.
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TAP CHi CONG THU0NG
Bang 2. Ma trdn so sanh cqp cua cac phLfdng dn theo tieu chi Cd cd'u to chCfc Chinh sach
1 2 3 4 5 6
1 1
2 6 1
3 4 1/2
1 4 3 1/3 1/2 1
5 1 1/4 1/3 1/3 1
6 1/2 1/5 1/3 1/4 1/2 1
Bang 3. Ket qud thO Uu tien cua cdc chinh sdch (sCf dung phan mem Expert Choice)
(1-3)
Dilm sd' eua ehinh sach dtfdc tinb tbeo each thtfc cua qui irinh AHP, phan mem Expert Choice ttinh bay d Cdng thtfc 1.3 va Hinh 5.
Trong eac ehinh sach, cbinh saeb 1 va 6 ed diem so' cao nha'l. Ke't qua phan deb do nhay ciia eac phUdng an tbeo tteu ehi Cd ca'u td ehtfe dtfdc ndu d Hinh 6. Phan tich ttfdng ttf ebo cac lieu chi Dinb htfdng dau ra, SU edi md va Mtfc do cdi md.
Nghidn ctfu ke't luan rang Chinh saeb 6 (CS6, Chlnh sach dtfa vao kinh nghiem ttf Nhit Ban) thi
nhay vdi cae lieu ebi danh gia nha't, Ket qua phan tich do nhay cho tha'y ndn chon chinb sach 6 va Chinh sach 1.
Ke't hdp gitfa didm so' eua phtfdng an (Hinh 5) vdi do nhay (Hinh 6) ta Itfa ebon hai ebinh sach do ia Chinh sach 1 va 6 de xay dtfng chinh sach vi md nham thdc day vide chia se tn thtfc dd nang eao hidu qua cdng viec. Ke't qua cbinh sach dd dinh budng phat trien cho ngan bang dtfdc trinh bay d phan lidp tbeo.
7. Kid'n nghi chinh sach
De cac ebinh saeb phit tridn va thtfc hien hidu qua. Nha quan tri eSn Itfu y cac van de sau:
(i) Tinh quye't liet ttong vide thUe thi cae chinh sach, dinh htfdng. (ii) Tinb lien ke't trong viec bidn soan cac chinh sach, dinh htfdng. (iii) Tinh cap nhat: Vide bidn soan cae ehinh sach, djnh htfdng phat tridn, di kem vdi nd la nhffng didu kidn thtfc td' eu thd. Do do eac chinh sach cIn cap nhai, ebinh sda thed thdi gian hdac buy bo va ban hanh cac cbinb sach mdi phii hdp hdn nham dam bao cic chinh sach di vao cuge sd'ng va cd lac dung td't vdi nen kinh td'ndi chung. Ngcaira, can thtfc hien cac ehinh sach Dinh htfdng dau ra ebo nban vidn, nham thuc day manh vide chia se iri thtfc va thtfc bidn eac chinh sach m^ chuyen de da de ra.
Do ban ebd' ve thdi gian va kinh phi, nghidn ctfu nay v3n con nbieu thie'u sdt ttong qua trinh nghidn ctfu. Ke't qua nghien ctfu dtfa vao cae chinb sach va eac kinh nghidm cd sSn cua eac ntfde tren the gidi,
Hinh 5: Bieu diin diem so' cua chinh sdch
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QUANTR!-QUAN IY
Hinh 6: Ket qua phdn tich dp nhay (tieu chi Cd cd'u to chdc, phan mem Experchoice)
CO the khdng ap dung dUdc tai Viet Nam do khac nhau ve van hoa, cac chinb sach ma chuyen de da dua ra cbi dUa vao so' hdu dinh lUdng, doi khi se sai lech so vdi thUc le. Trong so' cua cae ttdu chi dUa vio viee ddnh gia eua cac chuydn gia, ddi khi dUa vao phUdng trinh dd lUa chpn chinh sich se c6
ph^n sai lech. Cae ehinh sach da dtfdc dtfa ra ehi dung vdi mdt sd' trtfdng bdp, ddi khi khdng thd ap dung vao ta't ca cac tttfdng hdp. Tuy vay, vdi stf thanb cdng eua nghien edu tad tien de eho nhtfng nghien ctfu tie'p theo cua lac gia v^ nhtfng nha nghidn ctfu khac •
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Ngay nhan bai: 7/2/2019
Ngay phanbien danh gia va su'a chiJa: 17/2/2019 Ngay cha'p nh^n dang bai: 27/2/2019
Thong tin idc gid:
ThS. CAO THANH BINH
Phd Trtfdng Ban Kinh td' ngSn sach H6i d6ng nhan dan TP. Ho Chi Minh
ESTABLISHING SOLUTIONS TO DEVELOP THE ORGANIZATIONAL CULTURE TO ENHANCE
THE PERFORMANCE OF BANKING EMPLOYEES BY KNOWLEDGE SHARING ACTIVITIES
• Master. CAO THANH BINH
Deputy Head of Economics and Budget Department Ho Chi Minh City People's Committee ABSTRACT:
This smdy proposes a process to establish culmral development policies in order to enhance the perfonnance df banking employees through knowledge sharing activities. The study mentions the impact of the orgamzalional culture on the performance of banking employees.
Criteria which are used for assessing the performance were established from the study's regression model and the selection process for policies. The AHP process is used as a tool to evaluate and select solutions. The input data include current policies of the organization, international experience about poheies and a model on factors affecting the working efficiency which was established by the author. Poheies that were resulted from the AHP process are considered based on the score and sensidvity.
Keywords: AHP process, pohcy formulation, pair comparison score matrix, knowledge sharing, job performance, regression analysis.
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