XAY DITNG T I E U CHI DANH GIA CHAT L^QNG HOi\T DONG THU" VIEN - THONG TIN
OOI VOI THl/ VIEN CHUYEN NGANH, OA NGANH
Nguyen H i Phtfdng Vifn Vat lieu xay dung - Bp XSy dytig
Oinh gia chat Iddng hopt dgng thti viin - dmng tin mang mat y nghfa v^ cdng to Idn trong viic ning cao diat li/gng, hieu qui hopt d^ng cung nhd thtic diy si/ nghiip thd vien phat triin. Bai vi§t dda ra cac tieu chi dinh gii chat Iddng hoat ddng tfty wen - thong tin phan Oieo cic nhan: chat lu'dng dc hoat ddng chuyen mon, nghi^ vu, mdi: do dip dhg nhu cau thong dn, miii: dg diu tti ctia cd quan diu quan va hieu Iihg ma ho^t dgng did vl$n mang lal. Trin cd sd do, tac gia da xiy duhg khung tiiu chi danh gia di^
lugng hoat ddng ihU vl§n • thdng tin va khuyen nghi triin khai ap di^ng hi thSng cac tiiu dil.
TiT Idioi: Thi/ vien chuyen nganh, tifu chf CTanh gia, xay duhg.
Abstract:
Assessing quality of library - information activities has a tremendous significance in impromg quality and operational effidency as well as promoting devdopment of the library sector. The article brings crite- ria for asses^ng quality of the library - Information activities tiy such categories as: quality of professori- al, Ischnkal activities, level of information needs'sad^action, level of investment by governing bodies and impacts of libraries' activities. On that basis, the author has developed an assessment criteria framework for assessing quality of die library - information activities and made recommendation on application of the criteria s^tem.
Key words: Special libraries, assessment criteria, development.
Dat van de quoe gia, bdi le vifc xfy dyhg eac tifu chf danh Hoat dong thi/ vien - ttiong On (WTT) la long * * ^'^'^ "^ " " 9 ° J ' " l"*"9 h5 tra cho cac hop cac qua trint, thu thap, XLT ly, lull triJ, bao *'i'"^' '^"^.'^ " ' ^ ' * •"* 1'^" >> " * "
quan va phS bien thong tin theo mot quy Wnh, " ^ " ' ' " ' ' ' " ' = ' " " = " " ^ * " ^ ' " ' " 9 ^ ^ * <*
quy tac nghiep vu TVTT nham phuc vu cho hoat tam vl mo va vi mo.
i36ng, nhu cSu khac nhau cua con ngi/cfi [8]. Theo Phap lenh Thu* vign, thi/ vien thuyen Dinh gii ch«t lu'dng boat d6ng TVTT nhim cai "9^"h, da nginh bao gom cic loai hinh: thi/ viSn thi«n, tim ra nhuHg gi chua lam v i nhiihg gi can ' ^ " ^ ' ' ' " " " 9 " " > " ^ ^ "^ * ° = '^'' '>*"^
phai lam, nhSm phat huy dilm manh cung nhi/ * * '™'*9 ™ «> =* * * " "'>" '•^'' * " * ° ^ khic phuc cac dilm han che trong qui tnnh hoat " 1"=" "** "^^ * " "^ oia ddn v] vu tang;
d t a qua d6 ning cao chSt iutJng, hilu qui hoat ' " ^ " ' * " "^ ' ^ * * * ' " " ^''•' >* * * * ' " " "'"
dong T m - mang mot y nghia vo ciing to ldn Irong "^ ' ' * ' • ' ° '^"'^ "^ '^' " * = "S'^'^P' tS chut kinh CBng tic thi/ vien hien nay. C6 t h i noi dly la mot •*' * * "' ^ " 9 ' ^ * ^^•
trong nhuhg khau co vai tro quan trong khSng chi Trong nhuYig nam qua, hoat d6ng TVTT t?i cac doi vdi cac cd quan TVTT mi con doi vdi c i cic thu" vien chuyen nginh, da nginh da cd nhilu ai quan quin 1^, cic nha hoach djnh chinh sich chuyin bien quan trong v i dan trd thanh mpt bg cho sy phat tnin cua he thong thu* vien cua mfit phSn khong the thieu trong hoat dpng quin ly tai
cac ed quan, bo, ngcinh, thde dly qu^ trinh hpc tap, nghien cdti khoa hpc tai cac vifn nghifn cCtu, cae trydng dai hpc, trydng hpc gdp phSn nang eao chat lypng giao dye va dao tao, khoa hpc va cdng nghf cua nuiSe nha. Viec xay dUhg he thong tieu chf danh gia chat lypng hoat dpng TVTT doi vdi thy vien chuyfn ng&nh, da nganh mang mot y nghTa quan trpng bdi eac ly do sau;
Thd nhat, xuat phat td' vai trd, hf thdng tieu chf danh gia la cong cy do ludng danh gia chat lydng hoat ddng TVTT, gidp cho cd quan quSn 1'^
nha nudc, eP quan quan h/ thu* vifn, trung tam TVTT va ngydi duhg dau thy vifn ed the nhin ra diSm manh, diem yeu trong ho^t dpng TVTT, td do cai thifn, nang eao diat lypng hoat dpng thy vien dap uhg nhu cSu thdng tin cua ngydi dung tin.
Th&hai, trfn thf gidi ciing nhi/ Vift Nam hifn nay mae du da ed nhieu bd ehi sd/ tifu chf danh gia hoat ddng thy vifn, tuy nhifn chya cd mdt bp tieu chi ed b'nh pho quat ap dung cho thif vien chuyai nganh, da nganh (theo each phf n chia loai hinh thy vien cua i^ap Ifnh Thu' vifn). \fifc xay dyng hf thong tieu chi danh gia mdt each pho quat se tao dieu kien eho tat ea eac loai hinh thy vifn thudc nhdm thu' vien chuyfn nganh, da nganh cd the ap dyng mdt each rpng rai. Trong bai viet nay, t i e gia de xuft he th&ig tifu chf danh gia chat lypng hoat ddng thy vien eho tiiy vifn chuyfn ng^nh, da nganh vd^ hy vpng se la mdt edng cu hQu hifu de danh gia, ki^m djnh ehat lu'dng hoat ddng TVTT.
1 . H$ thong t i f u chi tfanh g\& chat iiTtfng ho^t ddng tiiU vi^n - th&ng tin
Hien nay, trfn the gidi 6a xfy dyhg mpt sd tifu ehf danh gia chft luWng ho?t dfng TVTT eo the ke dfn nhy; chuin d^nh gia ket qua hoat ddng va tac dpng danh eho thy vien edng cpng eda UNESCO/ IFU^, tieu chf danh gi^ thy vifn pho thong cda IFLA... Trfn cd sd ke thda cung nhy cSn cy tiieo tinh hinh thyc ti§n hoat dpng ciia thy vifn diuyen ng^nh, da nganh tai Viet Nam, tac gia de xuat he thong tifu chf danh gia chat lypng ho^t ddng TVTT nhy sau:
1.1. Nhom tiiu dti re diS^ lt^0tg hoat dgng chuyen mon nghl$p vu
Cdng tac xay dutig va phat triin nguon IUc thong tin
Cdng tae xfy dyhg va phat trien ngudn lut thdng tin phai df m bao cdc tifu chi: Cd chien lype phat trien nguon lyc thdng tin ro rang, phu hpp vdi chife nang nhiem vu, dae diem nhu cau tin eua ngiiifi dung tin m^ thy vifn cd trach nhifm phuc vy, ngoai ra cdn phfi phd hpp vdi difu kien tai chinh cua thy vifn d l can ddi cho hpp ly.
CSra? tie xd ly tai liiu
Vifc xd \yi tai lifu c3n diTPc dam bao cae tifu chf: chinh xag day du, dip nhat, he thmg, tnng dd:
- Tfnh chfnh xac: Dam bao sy ehfnh xfc ve hinh thu'c va ndi dung tai lifu, dam bao viec xd ly tai lifu phan anh mdt each ehan thyc nhat ban chat cua tai lifu, giup eho edng tfc khai thac, sy dyng thuan tifn, di dang.
- Tfnh dfy dd duUc the hifn d eac nfi dung:
dfy dii ve cae dang thyc xii ly t f i lifu nhu" xy ly hinh thut, MJ* I'^ ndi dung; dSy du ve npi dung ttidng tin de cap trong qua trinh wJr ly t f i lifu.
- Tfnh cap nhat dutie the hifn d khfa canh: kha nang cf p nhat, bd sung tiidng tin trong qua b-inh xii ly tai lieu de cd the chinh su^ nhOhg bft cap trong quy trinh xii ly tai lifu, giup cho viec xit ly thdng tin Ididng nguhg dydc hoan thifn va nf ng cao.
- Tfnh he thong dypc the hifn d cac khia canh nhy: sy thong nhft cda qua trinh sy dgng efe ehuan nghifp vu trong xii ly tai lifu, sy phf n cfp eua tai lieu (tai liaj cfp 1, cfp 2, cap 3) trong qua trinh xii ly ndi dung tiidng tin.
Cong tac luu trO' va bao quin tai lieu Luy tru* va bao qufn bao gdm 03 tifu chi cP ban do la: dfm bao yeu <^u ve quan ly tai lieu trong kho; dam bao cf c trang thiet bj ve lull trCi' bao quan tai lieu va cfe bifn phap ky thuat ve bao quf n lull try tai lifu.
C£ng tic 6m va phd bien thong tin Tim va phi bifn thdng tin phfi dfm bao cac tifu chf; Bd mfy tra cdtj linh ho^t, san pham vf dich vy thdng tin da dang, kjp ttidi dap (fng vdi nhu cfu cua ngydi dung tin.
- Bd may tra culi tin day dd, linh hoat; t h i hien d cac dfc diem: phan anh dddc iSy du, cd he ttiong ve ngudn lut thong tin cua thy vifn; da dang, da phuWng thiit tiiiy nhap, ddn gian, tien dung dam bao cho ngufti dung tin cd till ti'm kifm d bat ky khi nao va bat ky ndi dfu va dae bift cd kha nSng cfp nhat kjp thdi cac nguSn ttidng tin bo sung vao thy vifn.
- San phim va djch vy thdng tin da dang, kjp thdi, de tiep cfn dap dhg vdi nhu cau cua ngydi ddng tin the hifn qua ti'nh day du cua eae san phim, djch vu ma thu" vifn cd trach nhiem cung d p cho ngydi dung tin va phu hpp vdi chut nang, nhiem vu cua thy vifn, cd quan TVTT do ddn vj chil quan quy djnh.
- Ngofi ra, san pham, djch vu TVTT cdn phai dfm bfo tinh kip thdi, va de tiep can nham thu hdt ngudi diing tin thydng xuyfn den sii dyng cfc san pham, dich vu TVTT.
1.2. Nhom tieu chi ve mdc do dap uitg nhu ^u tiidng tin
Hoat dpng TVTT nham muc ^eh dap uhg nhu cau tin cua ngydi dung tin ma thy vien ed trach nhiem phye vu. Vi vay, mpt trong nhurig nhdm tifu chf d l danh gia hoat ddng TVTT la myc dp dap dng nhu t^u thdng tin eda thy vien. Nhdm tifu chf nfy bao gdm cfc tifu chf cy the nhy sau:
t^dc dd sit dung nguon lut thong tin cua ngUdl ditng tin
Tifu chf nfy dypc xem xet tren cac phuWng difn nhy; iypt ngydi dung tin den sy dung thy vien, Iypt ngydi dung tin tiuy cap Idiai thae tai lieu qua he thdng Internet/ Irang tiidng tin dien t y eiia thy vifn; luPt tai lifu phuc vy tai thy vien.
Ngoai ra, myc dp sy dung ngudn lyt thdng tin cua ngydi dCing tin eon duUC the hien qua tan suat sd dung thy vifn va sy dyng tai lieu eua ngydi ddng tin, luPt tai lifu quay vdng dypc sit dung cua thy vifn.
Miii: dg hai long ctia ngUdi ddng tin khi sd di/nglhUw&i
Tifu chf nfy dypc danh gia sau khi ngu'di diJng tin sy dyng thy inf n va cac san pham, djch vu thy
vifn, tifu chf nay duHc danh gia ttiong qua thang diem danh gia ddi vdi tdhg sfn phim, dieh vi^
TVTT (tuy vao mdt dp khao sat khac nhau oia cac ddt nghien ciHi danh gia ve mut dp hai long eua ngydi dung tin).
1.3. Nhom tieu chi ve mdt d$ dSu tW cua cd quan chu quin dSh hoat ddng tin/ vi|n • thong tin
Viia la yfu td anh hydng den hoat dpng TVTT, van de ve myc dp dfu t y eiia cd quan ehii quan eung la mot trong nhuYig tieu chf danh gia hoat ddng TVTT cua moi ed quan, bcfi If hoat dpng TVTT ddi hdi mdt sy quan tam df u t y ty phia al quan ehu quan dae bift If nhan lyc, vat lyc vf tai lyc. Tuy nhien, ddi vdi nhieu cP quan, hoat dpng TVTT dli la mpt phan trong rat nhieu eac ho?t ddng khac, thfm chf cd nhuhg hoat dpng ngo&i hoat ddng TVTT dypc cd quan ehu qufn uli tien phat trien. Nhy vay, neu nhy hoat dpng TVTT khdng the hien dype vj tri, vai trd, ehdt nfng ciia minh ddi vdi cac hoat dpng chung cua ed quan chu quan, thi mut dd dau ty, sy u\J tien alia cd quan ehii quan doi vdi hoat dpng thy vifn s§
giam sut, tham chf la se bj sap nhf p vdi eac ddn vj khac, loai bd khdi hoat ddng chung cua cd quan chil quan.
Chi tifu ve mut dp dfu t y cda cd quan ctiii quan vdi hoat ddng thy \^en dypc nhin nhan thdng qua cae con so ve mut dp dau t y nhd; kinh phf ehi eho cac hoat ddng TVTT, nguon nhfn lut thy vien, cd sd vft chat qua ttfrig nfm, tiihg giai doan, thdi ky nhat djnh.
1.4. Nhihig tac dgng, hl$u dng mi ho^t ddng titW vign mang lai
Nhdm beu ehf nay nhfm dfnh gia hoat dpng thy vifn dg^ tren vifc xac djnh IA tri ciia thy vien thdng qua nhuhg tac dpng, hosit ddng thy vifn 6oi vdi cae nhiem vy ed quan chu quan dudc tiiam gia, hifu iihg xa hpi ma hogt ddng thy vifn mang lai.
2. Khung tifu chi danh gia chat Itf^ng hoat dong thy vien - thdng tin
Ty eae tifu chf danh gia chat lypng hoat dfng TVTT, tac gia khai quat khung tifu chf danh gif theo bf ng sau:
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Nh6m tieu dii N$i dung danh gia Chat lypng cda cic
hoat dpng chuyen mdn nghifp vy
Cong tac xfy dyhg vf phat tiien nguiJn lyt thdng tin
Chien lulfc phat trifn nquBn lut thdng tin Chat luHng, ndi dung thdng tin
Tinh day du Tfnh phong phu, da dang
Tinh phll hpp
Cdng tac xd ly tai lieu
Hieu qua trong phat triln nguon lyc thdng tin
Tfnh can ddi hai hoa
xy \^ hinh ttiye va xuf ly npi dung tai Ttnh dSy du
Tinh hf thdng C&ig tac luu try va bao
quan tai lieu
Dam bao ygu cau v l quan ly tai lieu trong Wio
Dam bao cae trang thiet bj ve bao quan tai lifu
Tfnh dfy du Tfnh da dang Dam bao cfc bifn phf p ky ttiult vg bao quan IUU trQ* tai Cdng tac tim va phd bien
tiidng tin
Bd may tra CIJU tin Tinh day du
San phim va dich
vuTVTT Tfnh dfy du
Mdc dd dap dhg nhu rau thdng tin cua thy vien
Mut dp sy dung ngudn lyc thdng tin cua ngudi dung
L u ^ ngu^ dung tin dfn sd dyng thdng
Ttnh t h u ^ g xuyen
Lutit ngyffi dung tin sd dyng thdng tin qua mang Lypt ttidng tin/ tfi lieu dypc phyc vu ngydi dung tin Lypt tai lifu quay vdng dype sd dung tai thy vifn Mdt dp hai long cua ngudi
dCingtin l^i sd dung cae san
pham, dich vu TVTT cua thy vien
Theo thang diem dfnh gif qua khfo sft nhu cau tin
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Mut dp dau ty ciia cd quan chu quan den hoat dpng TVTT
Tac ddng, hieu iihg cua thy vien mang lai
So vdl cac ddn vi khac trye thufic
So sanh vdi cac cd quan TVTT khac
Doi vdl hoat dfing quan ly dao tao, nghien cdu khoa hpc
Doi vdl kinh te xa hdi
Tao ddng lyt nang eao chat lypng cac hoat dong khac Nf ng cao chat lypng ngudn nhan lyc Nang cao vj the cua thy vien.
TTnh day du y^-j
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Tfnh ulJ tien Tfnh ddng bf Tinh dfy dd Tinh thydng xuyen Tinh bgn vuhg Tinh hifu qua
Tinh lan toa Bang 1: Khung tieu dii danh gia chat luang hoat dong TVTT
3. Mdt sd khuyen nghj vf triln khai ap dung
He thong tifu chf danh gia chat Iddng hoat dpng TVTT dypc xay duhg dya tren thyc tien hoat ddng cua eae loai hinh thy vien thudc nhdm t^y vien chuyen nganh, da nganh, do vay, de dam bao b'nh kha thi khi trien khai ap dyng he thdng eae tieu chf danh gia can ap dyng mdt sd cac giai phap nhy sau:
3.x. Lu'png hoi eac tieu chf Hifn tai cac tifu chf tac gia de xuat van mang
^nh tinh, bdi le tuy theo tiihg loai hinh thy vifn khae nhau, se ed nhiJng hieu qua hoat dpng khae nhau, do dac truVig, dac thu cua tuhg loai hinh thy vien. Vi vay, cfn cd them dinh lypng cac tieu chf danh gif. Vifc i^nh luUng cac tieu ehi danh gia phy thupc vao dfc thii eua eae loai hinh thy vifn, vi vay, khi tnen khai ap dung doi vdi tohg loai hinh thy vifn can lypng hoa thanh cac ehi tieu thong kf, vdi ddn vi tinh, each tfnh, each thu thf p so lieu mdt each ro rang va ed "myc san" d l danh gia hifu qua hoat ddng.
3.2. Trien khai thi diem su'dyng hg thdng tieu ehi danh gii
Viec tiien khai thi dilm sii dyng nham myc dich Idiang dinh ti'nh khf thi Wii ti-ien khai sd dung he tiiong tieu chf danh gia; nhy da de cap
d tifn, theo quy djnh cua Phap Ifnh thy vien, nhdm thy vifn chuyen nganh, da nganh bao gom nhieu loai hinh thy vifn khae nhau, vi vfy, doi tUOng ap dung ran cd sy lya chpn mang tfnh dai di@n, trong dd ehu trpng dfn cac thy vifn dfu nganii cua tifhg loai hinh thy vifn. Rieng ddi vdi loai hinh thy vien trong eac nha tii/dng va cd sd giao dye dae bift la trydng phd thong eae cap hpc, ran cd sy lya chpn theo tinh dai difn cua bJhg vung mien va tiiTig cap hpc.
Thdi gian ap dung thf diem can dddc keo dai t y 06 thang den 01 nfm, sau dd cd cac tdng kft danh gia ve ket qua da dat dype t d vifc sd dung eae tieu chf danh gia ehat lypng de ty dd cd siT lya chpn sd dung, ehinh sd^, bd sung cho phii hpp vdi tinh hinh hoat ddng eua tdng loai hinh thy vien.
3.3. Trien khai dign rgng sd dung tieu dti danh gia
Cdng doan nay se gfp hai khd khfn ldn. TfjiJ' nhat, so lydng thy vifn chuyfn nganh, da nganh hien nay rat Idn, vdi nhieu loai hinh thd vien khac nhau: ehi ti'nh rifng thy vien cua nha trudng va eac cP sd giao dye da cd: hdn 400 thd vien thufc khoi dai hpc, cao dfng va hpc vien, hdn 27.000 thy vien trydng phi thdng cac cap (nguon so lieu eiia Nha xuat ban Giao due); chu^ k l he thong thy vifn trong quan dpi, thy vifn thupe eac bp,
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nganh, vifn nghien ciili, thy vifn cua cfe to chye chfnh trj, td chye chfnh trj - xa hdi... Thdhai, hifn nay, he tiiong quan ly nha nyde ve thy vifn tai Viet Nam edn gap nhieu bat cfp, nhifu chSng cheo; Bp Vfn hoa, T h i thao va Du Ijch ddde Chfnh phu giao chju trach nhifm tryde Chfnh phu trong vifc xfy dyhg va ehf dao thyc hifn chien lype, quy hoach, ke hoach phft triln thy vifn (theo Khof n 1 Dieu 18 Nghi djnh so 72/2002/NO- CP), tuy nhien Gm anh hi/dng mdi chi "vypn tdi"
he thong thy vifn edng cdng, ehu^ ed ep che phdi hpp va sy thong nhat trong quan ly nha nydc ve thy vien giij^ cfc bd, nganh cd lifn quan.
Nhy vay, de triln khai difn rdng sii dung cac tifu ehf dfnh gif, tac gif df xuat mdt sd gifi phap nham giai quyet hai khd khfn Idn neu tifn la:
Thd nhat, xfy dyhg van ban quy pham phap luat quy dinh ve he thong tieu chf danh gia chat lypng hoat ddng TVTT ap dyng thong nhat doi vdi thy vifn chuyen nganh, da ngfnh. Cac tifu chi danh gia nay sau khi dype lypng hoa thanh sd lieu se trd thanh eac chi tifu thdng ke hang nam ma cac thy vifn, tiung tfm TVTT ran phfi thyc hien. Vifc xfy dyng che dp thong kf hang nam theo quy djnh eua phap luft can cd sy phan edng eu the trfch nhiem ciia tuhg bd, cd quan ngang bd, trong viec thu thf p, phan ti'eh, tong hpp so lieu.
Thd hai, xay dyhg cP che phoi hpp gida eac bp, cd quan ngang bp trong cdng tac quan ly nha nydc ddi vdi thy vifn chuyen nganh, da nganh ndi ctiung vf doi v&i viec trien Idiai thyc hifn tiiu thf p cac so lieu de danh gia chat lypng hoat dpng eua thy vifn ndi rieng, trong do dac bift chu trpng den viec nfng cao vai trd, vj tn, vi the quan ly nha nydc ve thy wen cua Bp Van hoa, T h i thao va Du Ijch doi vdi thy vien chuyen nganh, da nganh.
Thd t}a, gan danh gia ehat lypng hoat dong vdl iflfe phf n hang, xep hang cac thy vien, trung tam TVTT chuyen nganh da nganh. Hifn nay, doi vdi he thong thd vien eong cdng, Bd Van hoa. The thao va Du lich da cd Thdng ti/ so 67/2006/TT- BVKTT xep hang thy vien, tuy nhien ddi vdi thy vifn chuyfn nganh, da ngfnh, chuS cd quy djnh
ve phan hang, xep hang tiid vifn. Day la mdt lo hdng kha Idn trong viec thyt hifn quan ly nha nydc doi vdi thy vifn chuyfn nganh, da nganh.
Tuy nhien, d l khuyfn khfch dau ty, eung nhy nang eao chat lypng hifu qua hoat dpng thy vifn, vifc phf n hang thy vien doi vdi thy vien chuyen ngfnh, da nganh can gan vdi hieu qua, chat lypng hoat dpng cua thy vien.
TTjii' tu, danh gia chat lypng hoat ddng TVTT can cd mdt ID chdc dpc lap de tiiyc hien dam bfo tinh khach quan, chfnh xac trong ket quf dfnh gia. Td chye nay eo trach nhifm thu thfp, xii ly eac diJ' lieu bao gSm ef nhChig dCf lifu iflnh ti'nh vf dy lifu djnh lypng theo yeu rau eua eP quan quan ly nha nydc cung nhy cP quan chu quan.
Djnh ky hang n3m se cdng bo cac dCf lieu danh gif, xfp hang cac thd vien chuyen ngfnh, da nganh trong ea nyde thdng qua eac ehi so ve chat lypng hoat ddng thy vifn.
Td chdc danh gia nay can ed mang lydi rpng Idif p (bdi le thy vien chuyfn nganh, da nganh cd nhieu loai hinh khac nhau) vf ddc lap vdi cd quan qufn ly nhf nydc cung nhy cd quan qufn ly thy vifn.
K f t iuan
Danh gia chat lypng hoat ddng TVTT la mot trong nhffng nhiem vu vd cung quan tipng trong tien trinh nfng rao chat lypng, hifu quf hoat ddng eua nganh Thy vien Viet Nam ndi chung va ddi vdi cac loai hinh thy vifn thudc nhdm thd vien chuyen nganh, da nganh ndi rifng. Hy vpng vdi nhuhg ket qua nghien ciili mf tac gif df cap, cung nhiJng khuyen nghj vf tnin khai ap dung se ddng gdp mdt phan nfo do trong viec xay duhg cP sd ly luan ve danh gia chat lypng hoat dpng TVTT tai Viet Nam.
TAI LIEU THAM KHAO 1. B6 Ke hoach va Dau ti/. Kien thiit thdng ki thong dung. - H.: Nxb. Thdng ke, 2015.
2. Ooan Phan Tan. Cac he thong thdng tin quin ly. Giao trinh - H.: Dai hpc Van hoa Ha Ndi, 2004.
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