THUC nlN-KINH NBHItM
VAI MET VE COMG lAC QCAM IY V4 GLU QITET VAM BAM TROMG MOI ntlTO^G MAMG TAI IBMD CAP Ql A \
TREM BIA BAM THAMH PHO HA MOI
ThS. NGUYEN THj KIM CHI Trffdng Dql hoc Npi vu Ha Noi
Q
uan Iy van ban di, quan ly vd giai quyd't van ban de'n la mpi npi dung quan trong khdng thd' thidu trong edng lde van thff. Nghj djnh sd 110/20()4/ND- CP ngay 08 thang 4 nam 2004 ciia Chinh phu vd cdng tdc van thtf da khang djnh: "Cdng idc vdn thu bao gdm cdc cdng viec ve sogn ihdo, ban hdnh vdn bdn; qudn ly vdn bdn vd ldi lieu khdc hinh ihdnh trong qud irinh hogl dong ciia cdc ca quan, id' chffc; quiin ly vd sd dung con ddu trong cdng lde vdn ihu".Cdng tdc vdn thtf ndi ehung, edng tdc quan ly va giai quyd't van ban di, vdn ban ddn lai cdc ed quan, to' chffc dffdc tidn hanh ddng bd, hidu qua, se gdp phan diim bao eung ciip thdng tin cho lanh dao mdt ciich kjp thdi, ehinh xdc, diiy du, lidn tuc; ndng cao hidu qua giiii quydt edng vide; dam bao nguyen tdc giff gin bi mat ctia Nha ntfdc, cd quan vii gdp phitn tie't kidm ve thdi gian, cdng sffe ciia lanh diio, can bd, nhan vidn trong cd quan, ddn vj.
Giao iH^ Mitg nl^ vdn 6an di aVBNDqu4nTayH6
Dd tim hieu cdng tac quan ly van ban di, vdn ban dd'n lai eae cd quan to' chffc, qua do nit eae bai hpe kinh nghidm ve cdng lac nay, chiing ldi dd lien hdnh khao sat ve thtfe trang cdng lae quan ly vdn ban di; quan ly va giai quye't vdn ban dd'n tiii Uy ban nhdn ddn cac quan trdn dja ban thanh phd Ha Ndi (vie'i liit la UBND cd'p quan).
L Vai net ve cdng tac quan ly vdn ban di, quan ly va giai quyd't van ban dd'n trung nidi trtfdng mang t^i UBND cd'p qudn cua thanh phd' Ha Npi
Qua lim hid'u cung nhtf trao dd'i trtfc tid'p vdi lanh diio vdn phdng va chuydn vien, nhan vidn phy trdch cdng tac vdn thtf tai eae UBND cdc quan trdn dja ban thanh phd Ha Ndi nhtf: Cau Giii'y, Ddng Da, Hai Ba Trtfng, Hoiin Kid'm, Long Bien,...chung tdi nhan tha'y: van ban hinh ihimh irong boat ddng eua ed quan cap quan rat phong phii, da diing ve ndi dung, the loai. Trtfdc diiy, vide quan ly van biin tai Uy ban nhan dan eae quan tren dia ban thanh phd Hii Ndi dtfdc llitfe hien theo quy trinh sau:
- Dd'i vdi van ban di: Van ban sau khi soiin thao. dtfde lanh dao duydt, ky chinh thffc da dffdc chuyen dd'n Van thff UBND de kicni tra lan eudi ve the' thffc, ky thudt trinh bay van biln va tidn hanh ghi so, ngay, thdng. nam ban himh van biin. ddng dS'u, ddng ky, ehuyen giao vii Idu vi'm ban.
- Dd'i vdi van ban dd'n: Sau khi liOp nhan dii dffdc Van thff UBND lie'n himh kiem lia, philn loai. bdc bi. ddng da'u den, diing ky. ninh viln Van thtf Ltfu trtf \ iiM %aiii NO 4/2014 35
Thtfc ti^n - Kinh nglii^m
Giao dien so ddng ky van ban den cua UBND quan Toy Hd
ban Idn ngffdi cd tham quyen (thtfdng la Chanh Van phdng) va ehuyen giao vdn ban dd'n cdc ddn vj, ed nhdn ed trach nhiem giai quyd't.
Nhin chung, vide quan ly va giai quyd't van ban lai eae UBND cap quiin da dffdc tidn hanh theo quy trinh ma Nha nffde quy dinh. Vide quan ly theo edch nay da gdp phan dam bao eho edng lae quan ly van ban tai ed quan quan dffdc chat che. Van ban dffdc lifu liii van thff la ban gd'e, dffdc danh may, in trdn giay, ehat Iffdng td't. Tuy nhien, each quan ly va giai quye't van ban nhff vay eung bdc lp mpt so' idn tai, do la:
- Vdn ban dd'n sau khi ed y kid'n phan phd'i, chuyen giao cua lanh dao UBND quiln dffdc gffi vii ltfu giff lai ddn vj, ca nhfm ehu tri, hoae trffe tiep giai quydt cdng vide la ban ehinh. Ddi vdi cac ddn vj, cd nhan cd lidn quan, hoac de phd'i hdp giai quye't van ban dd'n,. hoac dd' bid't chi dffdc gffi ban photocopy. Tuy nhidn, theo quy dinh eua phdp ludt va quy dinh eiia ed quan
"Ban photocopy eii da'u va chff ky ciia van ban ehi cd gid tri thdng lin, tham khao". Nhtf vay, nhffng van biln nay ehi ed gia tri vd thdng tin, song dffng ve mat phap ly dfiy chi la nhffng ban sao khdng cd gia trj phap ly nhff ban ehinh. Dieu niiy vffa khdng dap ffng dffdc yeu ciiu cua Nhii nffde ve thii tuc, quy trinh sao van ban sau khi cd >' kidn cda ngtfdi ed tham quydn vffa dan dd'n tinh triing lang phi ve vat cha't, gay khd khan irong edng tac lap va lffu tiff hd sd sau nay tai eae ddn vj ehuyen mdn.
- Cdng tiic soan thao, ky duydt, dang ky, chuyen giao van ban di; lie'p nhiln. xff ly. cho y
kien phan phdi, giai quye't va chuyen giao van ban de'n dffdc tie'n hdnh chij ye'u theo phffdng phdp truyen thd'ng la sff dung van ban giay; siy dyng so ddng ky va chuyen giao van ban giay trffe tid'p, hoae cac ddn vj cff ngffdi trffe tid'p nhSn vdn ban tai Phong Van thff. Caeh lam nay cd i/u diem la thdng tin ciia vdn ban dffdc quan 1;? ch^t ehe, dam bao tinh ehdn thffc cua thdng tin va 111 bang chffng khi giai quye't cdng vide. Tuy nhien, cdng tdc xff ly, quan ly ddc bidt la vide nam tinft hinh gidi quyd't van ban va khai thdc, phue vu su' dung vdn ban se mat nhieu thdi gian, cdng siJc md hidu qua khdng cao.
De khae phyc nhffng ban chd' ndu trdn, trong nhffng nam gan day, UBND cdc quan trdn dja ban thdnh phd'Ha Npi da tffng bffdc nghidn cffu, ffng dung tidn bd khoa hpc ky thuat trong trien khai cac khau nghiep vy cua cdng tdc vdn thif dac bidt la khiiu quan ly van ban di va quan IJ, giai quye't van ban dd'n.
Qua khao sdt chung tdi thdy rang, nhin ehung cac quan tren dia bdn thanh phd' Ha Npi da nghien effu xay dffng hoac sff dung eae phan mem chuyen dung dffdc UBND thanh phd Ha Npi hffdng di'in de' quan ly khd'i vdn Jsan hinh thanh trong hoat dpng eua UBND cd'p quan.
Theo dd, quy trinh quan ly van ban di, quan ly va giai quye't van ban de'n tai UBND quan da dffdc thffc hidn nhff sau:
- Dd'i vdi van ban di; Thay vi Id'y sd', dang ky, chuyd'n giao thu edng nhff trffde, vdn ban sau khi dffdc cac ddn vj, ed nhan soan thao, co chff ky ciia ngtfdi ed tha'm quyen se dffdc chuyen dd'n van thtf thupe Van phdng UBND quan dang nhap vao phan mem quan ly van ban di. Vdi each quan ly nay, so' van ban di d\i(Sc tff dpng cap nhat. Van thtf UBND quan tid'p tue ghi so len vdn ban, ddng da'u, dang nhap thdng tin v^
van ban di vao ed sd dff lieu quan \^ vdn ban.
scan van ban va chuyen file van ban dien tff deii ddn vi, ca nhdn tren phan mem quan ly vdn ban.
- Doi vdi van ban de'n: Vide quan Ijf va giii quyd't van ban dd'n eung dffdc xff ly va ffng dung philn mem chuyen dung. Sau khi tid'p nhan.
kiem tra, phan loai, bdc bi, ddng da^u den, van ban dffdc dang nhap vao phan mem qudn I3? vfiD 36 V a n thtf Ltfu Irtf Vi&t IVani s o 4 / 2 0 1 4
Th^c ti^n - Kinh nghiem
ban den. Tid^p dd, dtfdc trinh ngtfdi cd tham quyen cho y kid'n phdn phdi, chuyen giao. Sau khi cd y kid'n cua ngtfdi cd tham quyen. Van thtf UBND qu§n tie^n hanh scan vdn ban va phieu giii quyet vdn ban den. Tiep dd. Van thtf UBND quan sff dyng chtfdng trinh phan mem qudn 1;^ vdn ban de chuyen giao dd'n ddn vj, cd nhan cd trach nhiem giai quyd't.
Nhtf vay, vdi each quan ly va giai quyd't van bdn di, den trong mdi trtfdng mang tai cac UBND cap qudn da tnnh bay d tren, chung tdi nhdn th^i^y cdng tdc ndy cd y nghTa va gia trj eao d mdt sd tfu diem sau:
- Gdp phan nang cao dffdc hidu qua giai quyet cdng vide, tid't kidm thdi gian, cdng sffe, chi phi ddng thdi giam dtfdc td lam phdt giay td, lang phi v^ vdn phdng pham.
- Vide quan ]-jf va giai quyd't vdn ban trong mdi fftfdng mang nay cung gdp phan nang eao y thffc trdch nhidm eiia can bd, cdng ehffc chuydn mdn dd'i vdi edng tdc quan ly va giai quye't van ban. Can bd, ehuydn vidn lai cdc ddn vj thupc UBND quan dd chu ddng cap nhdt, khai thdc, sff dung ihdng tin vd giai quyd't cdng vi?c qua hinh thffe truy cap vao philn mem quan 1:? vdn bdn. Nhd dd, vide quan ly va giai quyd't van ban tai ddn vj dffdc tid'n hanh nhanh ehdng, kjp thdi.
- Vide quan ly va giai quyd't van ban nhff trdn cua cdc UBND cd'p qudn da ddp ffng va htfdng dd'n hidn dai hda cdng tac van thff.
- Thdng qua each quan ly va giai quyd't van
•bSn trong mdi trffdng m<ing tai UBND cii'p quan.
tffng chuydn vidn, nhan vien vdn thff c6 quan phdi cd y thffe ndng eao trinh dp chuydn mdn, khd ndng ffng dung cae ehffdng trinh phan mdm, tidn bd khoa hpe ky thuilt dd' cdi tid'n, nang cao ehd't Iffdng cdng vide.
Bdn eanh nhffng ifu die'm ndi trdn, vide quan ly va gidi quyd't vdn ban tai cde Uy ban nhdn ddn cd'p quan eung can tid'p tue hoan thien mdt sodium sau:
- Ph^n m^m quan ly van ban di, van ban dd'n liii UBND cd'p qudn can dffdc nang cii'p thtfdng xuydn, hoan thidn hdn vd ed tfnh loan dien nh^m dap ffng ydu eau thffe td'. Ndi each khdc.
vide ffng dung phan m^m chuydn dung can thffc hidn d tat ca cdc khau nghidp vu trong quy trinh quan 1;? vdn ban dac bidt la: soan thao vdn ban, ky van ban, trinh va eho y kid'n giai quyd't van ban den...
- Mac dd, cac cd quan cd xay dffng, ban hdnh quy chd' ve edng tac van thff, trong dd cd nhffng quy djnh ve quan ly van ban giay, song hau nhff chffa cd van ban quy djnh ve quan ly va khai thdc ddi vdi nhffng van ban dtfdc tao ra, truyen, nhan va ltfu trff bang phtfdng tien dien tff. Chinh vi vay, mdt sd ddn vj, cdn bd, chuydn vidn chffa chu ddng trong vide giao, nhan vdn ban bang phtfdng tidn didn tff.
2. Mdt so' bai hoc kinh nghidm rut ra tff cdng tac quan Iy van ban di, giai quye't van ban dd'n trong moi trtfdng mang tai UBND cap qu^n cija thanh pho' Ha Ndi
Thdng qua cdng tdc quan Iy vdn ban di, giai quye't van ban dd'n trdn mdi trffdng mang cua UBND cap quan tai thdnh phd Ha Ndi, chiing tdi nil ra mpt so'bdi hpc kinh nghiem vd dffa ra mdt so' de xua't nham gdp phan ndng cao hidu qua cdng tac vdn thff trong hoat ddng quan ly cua cae cd quan, td' chffc nhff sau:
- Mot lii. cdc cd quan, td ehffc can ed sff quan tam, dau tff eua lanh dao c<S quan ve nhan Iffc, vat Iffc thtfe hien cdng lae quan ly vd giai quyd't vdn ban. Ngoai ra, phai cd stf tham mtfU kip thdi, chinh xdc cua phdng Hanh ehinh. Van phdng ctia cd quan trong viec nghidn effu, xdy dffng phan mem ehuydn dung ve quan ly vd gidi quyd't vSn ban trong mdi trffdng mang dd'i vdi khd'i vdn ban, tai lieu dang hinh thanh trong boat ddng cua cac ed quan, id chffc minh. Ndi each khac, cdng tdc quan ly vdn ban di cung nhff van ban dd'n ndn htfdng tdi vide soan thao van ban, ap dung ehff ky didn iff, dang ky va chuyen giao van ban di, dd'n va lap eae tap lffu dd'i vdi vdn ban dffdi dang la thdng diep dff lieu (hay cdn goi la thdng tin dffdc tao ra, dffdc gffi di, dffdc nhan vd dffdc Itfu trff bang phffdng tidn didn iff). Toan bd vdn ban di, van biin dd'n dffdc tao lap, quan ly, cho y kidn giai quyd't va chuyd'n giao vdn ban ndn thffc hidn theo quy djnh eiia Luat Giao dieh didn iff so 51/2005/QHI1 da dffdc Qud'c hpi nffde Cpng hoa
\ a n Ihtf Ltfu (riir Vl^t ^ a m NO 4/2014 37
Thufc tien • Kinh ngiiiem
Xa hdi Chu nghia Viet Nam khoa 11, Ky hop thff 8 thdng qua ngay 29/11/2005 va Cdng van sd 139/VTLTNN-TTTH ngdy 04/3/2009 ciia Cue Van thtf va Lifu trff Nha nffde ve htfdng ddn qudn Iy van ban di, van ban dd'n va lap hd s6 trong mdi trtfdng mang. Trong quy trinh quan ly vdn ban di, dd'n tai cac cd quan can cd stf lien ke't, kd' thffa ca sd dff lieu tff bd phan soan thao, ngtfdi duydt, ky vdn ban de'n bd phan lam edng tdc dang ky, chuyen giao, tham chi la tffng ddn vj, bp phdn, cd nhan trffe tid'p nhan va giai quyd't vdn ban. Giffa cde ddn vj, cd nhan can cd sff chia se ve thdng tin, song vdn phai ed quy djnh nham gdp phan bao dam edng tdc bao mat thdng tin.
Ndi khae di, giffa cae ddn vi, ed nhdn cd trach nhidm phai dtfdc cung cap mat khau, ma de truy cap vdo hi thdng ihdng tin chung. Dieu nay se gdp phan han chd'dtfdc vide quan ly, giai quye't vdn ban theo phtfdng phap thu edng, truyen thd'ng ma htfdng dd'n vide quan ly, giai quye't vdn ban, tdi lieu so' hoa, bang phtfdng tidn didn tff. Qua dd, nang cao hidu qua giai quyd't cdng vide, dap ffng nhffng ydu edu, ddi hdi ciia xa hdi hien nay.
- Hai Id, eae ed quan cung can quan tam, diu tff ve he thd'ng cd sd vat chat, trang thid't bj ky thuat dae bidt lii he Ihd'ng may tinh, may ehij quan ly cd sd dff lieu chung cua cO quan, he thd'ng mang nhdm hd trd. phue vy cho hoat ddng nhan, truyen thdng didp dff lieu dffdc nhanh, hieu qua va dam bao nguyen tdc bao mat thdng tin. Ben canh dd, ciing can bd tri edng ehffc ehuydn trach quan ly loan bd kho ca sd dff lieu chung cua ed quan va cd khii nang xff ly khi xay ra nhffng sff cd've ky thuat.
- Ba Id. cdc ed quan tid'p tuc tdng effdng edng tac hffdng dan nghidp vu van thff, ffng dung edng nghd thdng tin trong quan ly vdn ban, eae phan mem chuydn dung eho cue chuyen vidn eiia eae ddn vi trffe thudc cd quan, can bp trffe tid'p lam cdng tdc van thff nhdm dffa cdng lac quan ly vd giai quye't vdn biin trong mdi trffdng mang tai ed quan thffc sff cd hieu qua, di vao nd ndp.
- Bdn Id, de cdng tac quan ly vdn biin di. dd'n trong mdi trffdng mang Ihtfc sff di viio thffe td', cae cd quan eung can ban hanh nhffng quy djnh
ve bao mat thong tin, v^ quan ly dd'i vdi van ban dffdc nhan, giao, giai quy^t bang phffdng tidn didn tff. DSng thdi, cd quan cung can cd chd'tai khen thffdng - ky ludt kjp thdi, khdeh quan, toan dien, edng bdng dd'i vdi cac cd nhan, ddn vj co lidn quan trong vide thtfc hidn cdng tdc quan ly va giai quyet van ban ndi ridng, cdng tac van thtf ndi ehung.
- Ndm Id, bdn canh stf quan tam, diu ttf ciia ed quan, lanh dao, tffng cdn bd, chuydn vidn, ^ vien chffc chuydn mdn va van thff ed quan can nang eao tinh than trdch nhiem va y thffc tff hoc trong vide ffng dung tid'n bd khoa hpc ky thuat vao quan ly va giai quyet van ban tai ddn vj, cd quan.
Tdm lai, trffde sff phdt trie'n manh me ciia khoa hpc ky thudt, cdng nghd thdng tin, chiing tdi thid't nghT vide nghidn cffu, kd' thffa kinh nghidm qudn ly va giai quye't vdn bdn trong mdi trtfdng mang tai UBND ea'p quan trdn dja ban thdnh phd'Ha Ndi va tid'n tdi ap dyng Ludt Giao djeh didn tff, cdc vdn bdn hidn hdnh quy djnh ve ITnh vtfc nay vao vide quan ly van ban di, de'n cua cac ed quan la eSn thid't va cd 'y nghia •
Tai li^'U tham khao:
1. Lual gia Nguyen Van Thung: Lu|it Giao djch dien iff, Nha xua'l bin Chinh In qudc gia. Ha Niii, 2006;
2. Nghi djnh .so 110/2004/ND-CP ngiiy 08 thang4 nam 2004 cda Chinh phu ve cdng tac vSn thtf;
J. Ccjng van sd 139/VTLTNN-TTTH ngay 04 thdng 3 nam 2009 cua Cue Van thif vii Ltfu Irfl nha nifdc ve hudng dan quan ly van ban di, van ban den vi lap ho so irong moi trtfdng mang;
4. Nghj djnh sd 09/2010/ND-CP ngay 08 thdng 02 nam 2010 cua Chinh phu sffa ddi, bo sung mot sddifiu cua Nghi dinh so' 110;
5. Khao sal thtfc iriing ccing tac quiin ly va giii quye'l van biin di. van ban de'n Irong moi trtfdng mang lai UBND cac quan trdn dja bin ihanh phd HS Niii (nam 2004 - nay) eda Khoa VSn thtf- Dili hpc Nfli vu Ha NOI.
38 Van thtf Ltfu trtf Viet I\ani s o 4 / 2 0 1 4