The second purpose is to determine whether the strategies used in the school are based on TQM principles. Another objective of this study is to find out what the school's ATTITUDE is regarding quality management and to what extent the school's management meets the criteria for total quality.
RESEARCH METHODS .1 Literature Study
Quantitative Phase
Qualitative Phase
CHAPTER DIVISION
Implicit notions of quality and total quality in school management. ii) The school's attitude to quality management. iii) Are the TQM criteria met by the school leaders? This chapter also includes some recommendations that can improve or modify the school management approach.
SUMMARY
The purpose of this chapter is to identify and present theoretical approaches in the study of total quality management. The goal will also be to contextualize and lay the foundations for the TQM study that will be implemented.
INTRODUCTION
The Moral Imperatives relate to the special nature of the school and are concerned with the learning of young people and should therefore be managed with explicit reference to moral and professional principles, with the management of the school creating appropriate policies. The survival imperative of schools is crucial as the institutional choices of parents and students are expanded.
ORIGINS OF TOTAL QUALITY MANAGEMENT
His management philosophy consists of the following: the need to be attentive to customers' perceptions of quality, and that management is the greatest. It is an approach whose time has come because of the important changes taking place now.
DEFINITION OF CONCEPTS
TOTAL
QUALITY
Quality assurance means that the established standards, methods and quality requirements are determined by an expert body, which must be evaluated to determine the extent to which the practice meets the requirements. In Kwa - Zulu Natal, the system used in quality assurance is whole school evaluation and systemic evaluation.
MANAGEMENT
on customer-driven quality is classified as a concept of quality where those who receive the product or service express their expectations of the product. Deming is clear on the need to honor the 'voice of the customer'. This customer feedback, he maintains, serves as the fundamental definition of quality.
THE PRINCIPLES OF TQM
- MEASURING QUALITY MANAGEMENT
- CUSTOMER FOCUS
- CONTINUOUS QUALITY IMPROVEMENT
- ROLE OF MANAGEMENT,· COMMITMENT AND LEADERSHIP
Inherent in the customer focus principle of TQM is the customer-supplier chain and the expectation of what each expects from the other. To be effective in the TQM approach of school management, according to West - Burnham, J.
SUMMARY
Another very important component to leadership in total quality management is the creation of the school vision that is widely shared by all individuals of the school site. He further mentions that the TQM approach is relevant in this current time, because of the significant changes that are now taking place in the external environment and the changes in social attitudes towards education. The aim and purpose of the research was to diagnostically review the aspects of management with specific reference to perceptions of quality and criteria for total quality in an urban primary school.
More specifically, it looks at the research design that was deemed most appropriate given the purpose of the study. It also discusses the procedure followed in: (a) gaining access to the research site, (b) deciding who the survey respondents were, (b) how the data were collected and analysed, (c) a description of the used research instrument.
QUANTITATIVE RESEARCH
The purpose of the research was to determine quantitatively the perceptions of educators in the school that are related to quality and quality management. The advantage of the questionnaire method is that the answers were written and the respondents had the opportunity to answer the questions without feeling intimidated. Once the questionnaires are distributed, some of the questions may be unclear to the respondents and it is then not possible to change the items.
The third part (People) sets out the scope of the role of stakeholders, market needs, expectations, relationships and satisfaction in the school. Chapter five focuses on the school's clients, schools design educational programs and approaches to teaching.
QUALITATIVE RESEARCH
Part two (Principles) is intended to determine the extent to which respondents consider leadership, customers, community, etc. to be important in the school. JJ In this study, the direct source of data was the management staff of the school. All staff were interviewed in their natural environment, in a flexible and informal manner, leaving control and pacing in the hands of the participants.
Gall et al. state that the interviewer must carefully explain the purpose of the recording and gain the trust of the respondents. According to him, this will minimize the respondents' reluctance to express their feelings freely, in the presence of the tape recorder.
SUMMARY
In order to explore the school's official position on quality management, the interviews also determined whether the values and beliefs that define the school's culture and guide people's actions are based on the characteristics of TQM (Gall et al. and whether these characteristics are recognized in the school. The literature it was suggested that the length of the interviews be limited, taking into account the amount of work involved.In order to preserve the information gathered during the interviews, tape recordings and some writing methods were used.
INTRODUCTION
METHODOLOGY IN REPORTING DATA
SUMMARY OF FINDINGS OF THE QUESTIONNAIRE
- INTRODUCTION
- Quantitative Data
- RESULTS OF FINDINGS OF SECTION TWO: PRINCIPLES In order for the school to show some element s of quality, certain principles
- RESULTS OF FINDINGS OF SECTION THREE : PEOPLE
- RESULTS FINDINGS OF SECTION FIVE : CUSTOMERS
The school's core purpose, vision and values are expressed through its leadership and formulated mission statement (West-Burnham, 1997). It shows evidence that educators are familiar with school policy in all areas of school life. Students' academic performance is of high priority and is the school's core business.
These people should be clearly identified and defined so that the core purpose of the school is clearly established. School facilities are made available to the community, including sports fields and the school hall. 30% of respondents felt that the decision-making process at the school was not fully participatory.
The learners of the school are considered the primary customer, and are the recipients of quality educational service.
SUMMARY OF FINDINGS OF THE QUALITATIVE DATA
There is substantial evidence from the literature that supports listening to customers and results in a way to ensure sustainable improvements in the quality of teaching in the school. The respondents acknowledged that these characteristics are present in the school and that they (characteristics) are constantly improving. They also recognized that the management approach is currently based on the school's value and belief system.
As one respondent explained that "there is an overwhelming response to the school's activities from the community and a positive response from all the parents of the school and the influx of students who want to enroll in the school". This provides evidence that the school meets expectations and challenges. Since Daugherty claims that TQM starts at the top of the school and the role of management must be made clear to everyone in the system.
SUMMARY
This evidence shows that the school does not operate in isolation, but in recognition of public and global trends and with the business community. Thus, it can be concluded that the following aspects of learner, stakeholder and business focus are based on the assumptions of TQM, which corresponds to the literature. The interviews clearly showed that the use of TQM tools (benchmarking, calculation charts, control sheets and control charts) made a difference in the way respondents used to collect data.
Respondents agreed that the data collected ensures that the decisions made are effective and not just based on experience and intuition. This view is supported by (Barry) who asserts that the commitment of leadership and management is the key to quality improvement.
INTRODUCTION
SUMMARY
FINDINGS
The literature emphasizes that the process of change and quality transformation is actually the responsibility of the school management. This participatory style of decision-making by all stakeholders is compatible with the TQM principles of how things are done in the school. The third objective was to investigate whether the strategies used in the school are based on TQM principles.
The school manager made strategic choices regarding the focus of the school's vision and mission. This reviewing role of the school's management is considered in the literature as one of the cornerstones of TQM.
RECOMMENDATIONS .1 Recommendation 1
Recommendation 2
The school manager seeks to constantly analyze what is being done and constantly strives to improve all processes and programs. The school depends on the business community for donations and sponsorships and has developed a "buddy support system". This kind of strategy employed by the school in relation to society is highlighted in literature and is considered extremely important for the school's focus on what is good for the client.
Recommendation 3
Teams should not only be selected on the basis of hierarchical position, but also of educators, parents, students and, if possible, community members.
CONCLUSION
Steyn, G.M.2001 "Perceptions of quality in an American school district and some questions it raises for South African schools" South African Journal of Education 21; 2. The research is about the perceptions of educators in the school, related to quality and quality management. As one of the selected respondents, I have taken the liberty of writing to you in order to request your assistance in obtaining information about your experiences related to the research.
The findings of this research will be made available to you as the Total Quality Management (TQM) process has the ability to bring tremendous change in the work of schools and has the power to turn the school into a vibrant center of learning and. All information will be treated as confidential and no personal details of any educator/respondent will be mentioned in the findings.
GENDER
Each pillar and its foundation must be understood before the school can achieve total quality. Deming E (1990), defines people (customers) as anyone in the entire chain of activities who receives a service from the school. People must be clearly identified and defined so that the purpose of the school is clearly defined.
The goal of the interviews and data collection is to determine whether the values and beliefs that define the school culture and guide people's actions are based on the assumptions of TQM (Carison, 1996:74; Gall et al. The next goal is to identify specific characteristics of the school that could be characterized for effective in terms of TQM.
