• Tidak ada hasil yang ditemukan

THE INFLUENCE OF SERVICE QUALITY ON PATIENT SATISFACTION AND WORD OF MOUTH (WOM) Study: Inpatients in RSUD Solok.

N/A
N/A
Protected

Academic year: 2017

Membagikan "THE INFLUENCE OF SERVICE QUALITY ON PATIENT SATISFACTION AND WORD OF MOUTH (WOM) Study: Inpatients in RSUD Solok."

Copied!
13
0
0

Teks penuh

Loading

Gambar

Table 1.1 Hospital
Table 1.2 Clinic
Table 1.4 The Amount of Inpatient and Outpatient in the Three Hospital in
Figure 1.1 Comparison  of  Amount Inpatients Visit in the Three Hospital in

Referensi

Dokumen terkait

Hasil penelitian ini diharapkan dapat memberikan pemahaman yang lebih mendalam berkaitan dengan pengaruh service quality dan affective commitment terhadap word of

Abstract This study aims to determine the influence of price, word of mouth, and service quality on purchasing decisions of fast food consumers at Sabana Fried

THE INFLUENCE OF LABORATORY AND RADIOLOGY SERVICE QUALITY AND DOCTOR SERVICE ON PATIENT SATISFACTION By Irawan Chandra 2-3115-010 MASTER’S DEGREE in BUSINESS ADMINISTRATION

Customer Commitment mediates the relationship between Service Quality and Word of mouth, which means that the role of individuals who want to survive as customers of PT Neuviz can

Service Quality Variable Path Coefficient X1 Against Patient Satisfaction Y Source : SPSS Data Processing Results, processed by researchers 2021 2 Coefficient of Determination of

Dengan demikian dapat disimpulkan bahwa pengaruh system quality dan information quality terhadap student satisfaction serta implikasinya pada word of mouth merupakan model yang baik

Respondents' assessment of word of mouth WOM dispersion can be seen in the following table: Table 5 Dimensions of Word of mouth WOM Dispersion No Indicator Mean Categories 1

The research used to get online movies for users with several conclusions, namely electronic word of mouth e-WOM, can influence increasing customer satisfaction and customer loyalty